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Contact stubhub help -

Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers.

“StubHub is here for you,” reads part of the email, which was signed by company president Sukhinder Singh Cassidy.

In that email, Cassidy outlines to their “valued StubHub customer” base that there really isn’t anything to worry about when it comes to tickets they purchased. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of.

Take a look at what they promised those valued customers (emphasis is theirs):

If you bought tickets on StubHub and your event is still happening, you are good to go! If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps.

If you bought tickets on StubHub to an event that is cancelled, you have two options:

1. Receive a full refund of your purchase

2. Receive a coupon for 120 percent of your original purchase*

Just three weeks later, the company issued an update on their coronavirus policy. You might noticed something is missing.

“I want to assure you that StubHub’s FanProtect Guarantee protects every purchase — the ticket you have purchased on our site will get you into the event or we will make it right,” reads the update, which is also signed by Cassidy. “And StubHub’s award-winning customer service is on standby to help with any issues or concerns.

“If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. For your convenience, we will directly add it to your StubHub account once the event is canceled.”

Where’s that guaranteed refund? It’s just missing with no explanation. That’s quite the dramatic turnaround, considering less than a month has gone by.

The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. In a statement to the site, StubHub indicated it made the “difficult but responsible decision to furlough a portion of our employee base.” The site reports the number of employees to be 67 percent of the company’s workforce, leaving approximately 150 workers out of about 450 to handle operations until “at least June.”

One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough.

Then there’s the question of the legality of the move, beyond any ethical shortcomings.

Источник: https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts

Peng Shuai situation explained: WTA suspends all tournaments in China amid censorship of former world No. 1

Chinese tennis star Peng Shuai went missing for 18 days after accusing former Chinese Communist party leader Zhang Gaoili of sexual assault back on Nov. 2. The allegations and her subsequent disappearance caused the tennis community, White House and multiple other prominent international organizations to jump to her defense. 

The former French Open and Wimbledon doubles champion claimed retired Vice Premier Zhang Gaoli forced her into sex three years ago in a since-deleted online post to the Chinese social-media site Weibo. Peng has not been seen in public since, aside from a heavily-scrutinized video Chinese state media released of her at a Beijing restaurant on Saturday and an alleged video call with the president of the International Olympic Committee on Sunday.

The WTA has actively pressured China into confirming Peng's safety and investigating her allegations, and on Dec. 1 took its strongest step yet by suspending all tournaments in the country. The White House, United Nations and European Union also came to Peng's defense, calling for investigations into her allegations and disappearance. 

Peng's tennis peers have been equally supportive, with Novak Djokovic calling her disappearance "shocking" and Chris Evert describing the entire situation as "disturbing." Billie Jean King wrote that she hopes Peng, a former world No. 1, is found safe while Alize Cornet added "Let's not remain silent" with the hashtag #WhereIsPengShuai. 

The most prominent women's tennis player on the planet, Naomi Osaka, tweeted that she is "in shock of the current situation" and is "sending love and light her way." 

Serena Williams, the sport's preeminent force long before Osaka, shared the same picture of Peng with an equally concerned sentiment. 

Here's a chronological look at how the entire situation with Peng has unfolded, starting with the latest updates: 

Dec. 1: WTA suspends all tournaments in China 

WTA CEO Steve Simon suspended all tournaments in China over the country's censorship of Peng and failure to fully investigate her sexual assault allegations. The move comes after the WTA and China built an extensive working relationship, as the country currently hosts 11 WTA Tournaments and the tour finals in Shenzhen.

Despite the ties between the WTA and China, Simon justified his decision by saying he can't "in good conscience" send more WTA players to a country capable of the censorship it's applying to Peng. 

"While we now know where Peng is, I have serious doubts that she is free, safe and not subject to censorship, coercion and intimidation," Simon wrote in a statement. "The WTA has been clear on what is needed here, and we repeat our call for a full and transparent investigation – without censorship – into Peng Shuai's sexual assault accusation.

"None of this is acceptable nor can it become acceptable. If powerful people can suppress the voices of women and sweep allegations of sexual assault under the rug, then the basis on which the WTA was founded – equality for women – would suffer an immense setback. I will not and cannot let that happen to the WTA and its players."

Simon added the WTA "will do everything possible to protect its players" and called for others to speak out about sexual assault. 

Nov. 30: EU requests 'verifiable proof' of Peng's safety

The EU followed the White House and UN in calling for an investigation into Peng's allegations and disappearance. In a statement, the EU requested a "full, fair and transparent investigation" into the situation and added it "strongly opposes" enforced disappearance and arbitrary detention. 

"The EU joins growing international demands, including by sport professionals, for assurances that she is free and not under threat," the EU's statement read, according to the Associated Press. "In this spirit, the EU requests the Chinese government to provide verifiable proof of Peng Shuai's safety, well-being and whereabouts. The EU urges the Chinese authorities to conduct a full, fair and transparent investigation into her allegations of sexual assault."

While 11 days after the White House and UN's public comments, the EU's statement is the most significant by an international organization since Peng's recent public resurfacing. Peng appeared in a video released by Chinese state media on Nov. 20 and joined an IOC-hosted video conference a day later. 

"Her recent public reappearance does not ease concerns about her safety and freedom," an EU spokesperson told the AP.

Nov. 21: IOC holds video call with Peng

The International Olympic Committee announced Sunday that IOC president Thomas Bach held a video call with Peng in which she claimed to be safe. According to the IOC's statement, the two were accompanied on the call by Chinese sports official Li Lingwei as well as Chair of the Athletes' Commission Emma Terho.

According to that statement, Peng thanked the committee for its concern about her well-being and insisted that she was safe and well at her home in Beijing, but that she "like to have her privacy respected at this time. That is why she prefers to spend her time with friends and family right now."

"I was relieved to see that Peng Shuai was doing fine, which was our main concern," read a statement by Terho. "She appeared to be relaxed. I offered her our support and to stay in touch at any time of her convenience, which she obviously appreciated."

The IOC also claimed that Peng accepted an invitation to dinner with Bach, Terho, and Li in January. The 2022 Winter Olympics are to be held in Beijing.

Nov. 20: Chinese state media releases first footage of Peng since disappearance 

Chinese state media shared a video of Peng dining in Beijing, a day after it claimed the tennis star shared three photos on the Chinese social-media platform WeChat. Global Times editor Hu Xijin, who posted the video on Twitter, said the dinner took place Saturday and included Peng's friends and coach. 

The video comes after Xijin tweeted Peng was "freely" staying at home and would "participate in some activities soon" on Friday.

While WTA CEO Steve Simon said seeing Peng in the video was a "positive" development, he described the evidence as "insufficient" and remains "concerned about Peng Shuai's health and safety, and that the allegation of sexual assault is being censored and swept under the rug."

"It remains unclear if she is free and able to make decisions and take actions on her own, without coercion or external interference," Simon said. 

Per a Sky News translation, the people dining with Peng made multiple references to the date and her recent performances. Peng did not speak in the video herself. 

Nov. 19: White House, UN call for investigation into Peng Shuai situation

The White House broke its silence on Peng's situation by demanding proof of her safety and condemning China's censorship. Press secretary Jen Psaki said the White House is "deeply concerned" over the tennis star's disappearance and seeks "independent and verifiable proof" of her location and condition.

A day prior, U.S. President Joe Biden said he was "considering" a diplomatic boycott of the 2022 Winter Olympics in Beijing because of the country's handling of human rights issues. 

"First, any report of sexual assault should be investigated, and we support a women's ability to speak out and seek accountability whether here or around the world. Second, we will continue to stand up for the freedom of speech, and we know that the PRC has zero tolerance for criticism and a record of silencing those that speak out, and we continue to condemn those practices." 

The United Nations joined the White House's defense of Peng, with UN Human Rights Office spokesperson Liz Throssell calling for an investigation with "full transparency." 

"What we would say is that it would be important to have proof of her whereabouts and wellbeing, and we would urge that there be an investigation with full transparency into her allegations of sexual assault," Throssell said. 

Nov. 19: China says it is 'not aware' of situation involving Shuai

China's Foreign Ministry revealed that they weren't "aware" of the situation surrounding Peng Shuai, according to the Associated Press. Ministry spokesperson Zhao Lijian informed the media that the matter was "not a diplomatic question" and added that he is "not aware of the situation."

Liz Throssell, a spokeswoman for the United Nations human rights office in Geneva, on the other hand, said that the situation called for "an investigation with full transparency into her allegation of sexual assault."

As of Friday, the International Olympic Committee declined to comment on the matter.

Nov. 18: Simon, WTA threatens to pull Chinese business

Simon doubled down on his threat to pull the WTA's business from China, a country his organization has expanded in over the past several years, if it wouldn't confirm Peng's safety and investigate her allegations.

"We're definitely willing to pull our business and deal with all the complications that come with it," Simon told CNN. "Because this is certainly, this is bigger than the business."

"Women need to be respected and not censored," he added.

China hosted 19 WTA tournaments in 2019 alone for a total of $30.4 million prize money. Shenzhen is slated to host the WTA Finals from 2022-2030 after doing so in 2019 for the first time. The 2019 Finals had a $14 million prize purse. 

Nov. 17:  WTA questions legitimacy of Peng Shuai statement

An email allegedly sent from Peng on Wednesday claimed the WTA did not get her consent or verification before releasing its statement. It was Peng's first public comments since her allegations, but some, including the WTA, had questions regarding the legitimacy of the statement. 

"The news in that release, including the allegation of sexual assault, is not true," the email, which was tweeted out by China state-affiliated media China Global Television Network, read. "I'm not missing, nor am I unsafe. I've just been resting at home and everything is fine." 

Simon then openly questioned whether Peng was coerced into writing it. 

"The statement released today by Chinese state media concerning Peng Shuai only raises my concerns as to her safety and whereabouts," Simon wrote. "Peng Shuai must be allowed to speak freely, without coercion or intimidation from any source."

Peng has still yet to be seen since her social media post on Nov. 2. 

Nov. 15: China stays silent on Peng Shuai's allegations, disappearance

Chinese foreign ministry spokesman Zhao Lijan said "this is not a diplomatic question" when asked about Peng's allegations, adding he had "not heard of the issue." The country, 13 days after Peng's post, still has yet to acknowledge it. 

Nov. 14: WTA chief executive calls for investigation into situation

Steve Simon, WTA's chief executive, requested a "full, fair and transparent" investigation into Peng's allegations in a statement. At that point, no one had seen or heard from Peng for 12 days, prompting the hashtag #WhereIsPengShuai to spread across social media. 

"Obviously she displayed tremendous courage going public," Simon told the New York Times. "Now we want to make sure we're moving forward to a place where a full and transparent investigation is conducted. Anything else, I think, is an affront to not only our players but to all women."

Simon threatened to pull the WTA's business from China if the country failed to properly investigate Peng's allegations. China currently hosts 11 WTA tournaments and the tour finals in Shenzhen. 

While Simon couldn't directly confirm Peng's whereabouts or condition, he told the Times that several sources -- including the Chinese Tennis Association -- told him that she's "safe and not under any physical threat." Simon's "understanding" was that she was in Beijing. 

Nov. 2: Peng Shuai makes sexual assault allegations against Zhang

In a 1,600-word post to Weibo, Peng accused the 75-year-old Zhang -- a former leader within China's Communist party -- of pressuring her into sex around three years ago. Peng, 35, claimed the assault occurred after Zhang invited her to play tennis with him and his wife at their house, but she admitted she had no evidence. 

"I was so scared that afternoon," wrote Peng, who claimed a guard stood watch outside the door while the assault occurred. "I never gave consent, crying the entire time."

Peng said she and Zhang became acquainted with each other while the latter was serving as Tianjin's party boss from 2007-2012, and Zhang forced her into sex after leaving his post as China's vice premier in 2017. 

"I know that for someone of your stature, Vice Premier Zhang Gaoli, you have said that you are not afraid," Peng wrote. "But even if it is like throwing an egg against rock, or if I am like a moth drawn to the flame, inviting self-destruction, I will tell the truth about you."

The post was deleted within 30 minutes, and Chinese censors blocked search terms such as Peng's name.

Источник: https://www.cbssports.com/tennis/news/peng-shuai-situation-explained-wta-suspends-all-tournaments-in-china-amid-censorship-of-former-world-no-1/

Contact Stubhub customer service

Resolver can help you send your complaints to Stubhub. It’s quick, easy and totally free.

Contact Stubhub now
MoneySavingExpert's founder Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.


Resolver is not affiliated to, linked with or otherwise endorsed by Stubhub.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Stubhub customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Helvetiastrasse 15/17

CH-3005

Bern

Switzerland

Phone number: 0800 358 8585

Please check with your phone provider if you are unsure about how much a call will cost.

Email Stubhub

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Stubhub.

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Источник: https://www.resolver.co.uk/companies/stubhub-complaints/contact-details

Contact Lens for Amazon Connect

Q: What should I know before using sensitive data redaction?

The redaction feature is designed to identify and remove sensitive data. However, due to the predictive nature of ML, it may not identify and remove all instances of sensitive data in a transcript generated by Contact Lens for Amazon Connect. We recommend reviewing the results for accuracy after enabling sensitive data redaction to ensure they meet your needs.

Q: Can sensitive data redaction be used for healthcare data or protected health information?

The redaction feature is not intended to be used to de-identify healthcare data or to remove references to protected health information.

Q: Can I access the real-time capabilities of Contact Lens for Amazon Connect through an API?

Yes. The real-time capabilities of Contact Lens are available through either the Amazon Connect user interface or a synchronous real-time API that allows you to build customized solutions for use cases like agent transfers.

Q: Is the content processed by Contact Lens for Amazon Connect moved outside the AWS Region where I am using Contact Lens for Amazon Connect?

Any content processed by Contact Lens for Amazon Connect is encrypted and stored at rest in the AWS Region where you are using Contact Lens for Amazon Connect. Unless you opt out as provided below, some portion of content processed by Contact Lens for Amazon Connect may be stored in another AWS Region solely in connection with the continuous improvement and development of your Contact Lens for Amazon Connect experience and other Amazon machine-learning/artificial-intelligence technologies. You can request deletion of content associated with your account by contacting AWS Support. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. See https://aws.amazon.com/compliance/data-privacy-faq/ for more information. Your content will not be stored in another AWS Region if you opt out of having your content used to improve and develop the quality of Contact Lens for Amazon Connect and other ML and artificial intelligence (AI) services on AWS. For information about how to opt out, contact AWS Support.

Regions available:

We support post-call analytics in US West (Oregon), US East (N. Virginia), Canada (Central), Europe (London), Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Seoul), Asia Pacific (Tokyo), and Asia Pacific (Sydney) regions. We support real-time analytics in US West (Oregon), US East (N. Virginia), Canada (Central), Europe (London), Europe (Frankfurt), Asia Pacific (Seoul), Asia Pacific (Tokyo), and Asia Pacific (Sydney) regions.

Источник: https://aws.amazon.com/connect/contact-lens/

Get to know the Honey browser extension

Honey is a free browser extension that searches for some of the best deals on the internet. One-click and Honey automatically searches for and tests available coupon codes at checkout on 30,000+ popular sites. If we find a working code, we then apply the one with the biggest savings to your cart like magic. Ta da! Honey can even search for better prices on Amazon. Who knew? Well, we did. And now so do you. Thanks to Gold Rewards, you can earn rewards just for shopping on participating sites (even if there isn’t a coupon code available). We’re always adding new stores and features so stay tuned.

The Basics: Signing Up

Getting the best deals is easy with Honey. Just look for the "Join" button on the top right-hand corner of our site.

Then choose how you want to sign up. It’s as easy as 1, 2, 3 - 4, or 5. 

  1. Google
  2. Facebook
  3. Paypal
  4. Apple
  5. Email

Now, you’re ready to save. We’ve already found our members over a billion dollars in available savings.

You can install Honey here. Or click directly on one of the following browsers: Chrome, Firefox, Safari, Opera, and Edge.


The Basics: How It Works

Now, the fun part - looking for savings! Once you’ve installed Honey, you’ll see a small “h” when you shop on thousands of your favorite sites.

On Chrome, Firefox, Opera, and Edge, we’re on the top right corner. If the h is orange, Honey is supported on that shopping site. Any coupons we find for that site will be illuminated in green (and that's a lucky color). 


Note: Using Chrome 83 or above and don't see Honey on your toolbar? It may be in the Chrome Extensions icon (puzzle piece icon) in the upper right corner of your toolbar. Check out this guide to pin Honey to your toolbar for Chrome.

On Safari, we’re on the left of the toolbar. See those numbers in red? That’s how many coupon codes we’ve found for that particular site.

This window will also pop up automatically if we find coupons for that site. Just click Apply Coupons and we’ll test the available codes we found. If we find a working code for your order, we’ll apply the one with the biggest savings to your cart.

If we don't find any codes that beat the price you already have, we’ll let you know that, too. So you can check out with confidence knowing that we searched for you.

We’re big fans of community. Our members share information about deals, prices, and items which can help everyone to save time and money.

The Basics: Your Favorite Stores

One of the best things about Honey is that you don’t have to change a thing. Just shop like you normally do on your favorite sites.

Honey works on 40,000+ top stores like Macy’s, J. Crew, Lowe’s, Adidas, Stubhub, Ulta, Target, Sephora, GameStop, Nike, Target, and Pizza Hut. We even find deals on Amazon.

Whether you’re buying a new wardrobe, booking a long overdue trip, or simply ordering pizza, why miss a deal?

Our list of stores is always growing. Have a store you want us to add? Keep the suggestions coming here.

Gold Rewards

Gold Rewards is our free rewards program that lets you earn Gold points on your eligible purchases using Honey. 

Read more about Gold Rewards here.


Exclusive Offers

Exclusive Offers are item-specific opportunities to earn extra Gold points while shopping using the Honey browser extension! If an Exclusive Offer is available for an item, you’ll see Honey pop up while viewing the product page to notify you. 

Note: Each Exclusive Offer can only be redeemed once per recipient, per item. Get all of the Exclusive Offer details here.

Redeeming Gold Points

You can redeem your points in three ways (for US redemption) – for cash back, a PayPal shopping credit, or once you’ve earned 1,000 points, you can redeem them for a $10 gift card from participating stores. You can redeem your points on the Redemption Page.

Live outside the US? We have options for you as well. Just select your country and you’ll see the available redemption options. Check out our current gift cards you can choose from. 

We’re always adding more options so check back soon. You can check out more information on redeeming your Gold points here. 


Refer Honey to Friends

Refer a friend to Honey and you both win. Just send your Honey Referral Link to your family and friends. Once they sign up through your link and make their first qualifying purchase, you can earn 500 Gold points. 💰

Get the full details and your referral link here.

Источник: https://help.joinhoney.com/article/39-what-is-the-honey-extension-and-how-do-i-get-it

StubHub

StubHub is a ticket reseller. It provides a platform, for users to put list their unwanted tickets for sale. These tickets can be for sports, concerts, theater and live entertainment. 

199 Fremont Street
San Francisco, Calif. 94105
https://www.stubhub.com/


Phone Contacts

Main: (415) 222-8400
Customer Service: (866) 788-2482


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Hill
Senior Manager of Social Experience/Executive Care/Brand Management
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Linkedin

Secondary Contact
Mary Horvath
Director of Customer Experience, North America
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Daron Fowlks
Vice President, Global Customer Experience
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Chief Executive
Scott Cutler
President
199 Fremont Street
San Francisco, Calif. 94105
[email protected]


Last updated: November 9, 2021.

Источник: https://www.elliott.org/company-contacts/stubhub/

Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers.

“StubHub is here for you,” reads part of the email, which was signed by company president Sukhinder Singh Cassidy.

In that email, Cassidy outlines to their “valued StubHub customer” base that there really isn’t anything to worry about when it comes to tickets they purchased. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of.

Take a look at what they promised those valued customers (emphasis is theirs):

If you bought tickets on StubHub and your event is still happening, you are good to go! If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps.

If you bought tickets on StubHub to an event that is cancelled, you have two options:

1. Receive a full refund of your purchase

2. Receive a coupon for 120 percent of your original purchase*

Just three weeks later, the company issued an update on their coronavirus policy. You might noticed something is missing.

“I want to assure you that StubHub’s FanProtect Guarantee protects every purchase — the ticket you have purchased on our site will get you into the event or we will make it right,” reads the update, which is also signed by Cassidy. “And StubHub’s award-winning customer service is on standby to help with any issues or concerns.

“If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. For your convenience, we will directly add it to your StubHub account once the event is canceled.”

Where’s that guaranteed refund? It’s just missing with no explanation. That’s quite the dramatic turnaround, considering less than a month has gone by.

The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. In a statement to the site, StubHub indicated it made the “difficult but responsible decision to furlough a portion of our employee base.” The site reports the number of employees to be 67 percent of the company’s workforce, leaving approximately 150 workers out of about 450 to handle operations until “at least June.”

One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough.

Then there’s the question of the legality of the move, beyond any ethical shortcomings.

Источник: https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts

Contact Stubhub customer service

Resolver can help you send your complaints to Stubhub. It’s quick, easy and totally free.

Contact Stubhub now
MoneySavingExpert's founder Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.


Resolver is not affiliated to, linked with or otherwise endorsed by Stubhub.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can www key com login certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Stubhub customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Helvetiastrasse 15/17

CH-3005

Bern

Switzerland

Phone number: 0800 358 8585

Please check with your phone provider if you are unsure about how much a call will cost.

Email Stubhub

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Stubhub.

Tell your friends about Resolver

Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Then like us on Facebook and follow us on Twitter.

Facebook
Twitter
Источник: https://www.resolver.co.uk/companies/stubhub-complaints/contact-details

Screenshots

Description

Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.

We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide.

Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love.

BUY SIMPLY
- Search millions of events and get real-time updates as new listings go live.
- Use interactive 3-D venue maps and see your seat view before you buy.

CHANGE OF PLANS?
- List your tickets on our trusted resale marketplace and sell to other fans.
- Transfer your seats to friends and contact stubhub help for free.

PROTECT YOURSELF FROM SCALPERS
- Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee.

YOUR PHONE IS YOUR TICKET
- Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only).
- See all your event info in one convenient place.

NEVER MISS OUT ON AN EVENT
- Get alerts about your favorite events, artists, and venues.

Download the Ticketmaster app and go live.

REACH OUT TO US
Website: www.ticketmaster.com
Twitter: www.twitter.com/ticketmaster
Instagram: www.instagram.com/ticketmaster
Facebook: www.facebook.com/ticketmaster

Version 230.0

We update our app often in order to make it easier than ever to bring you unforgettable moments. Live only happens once! Get the latest version to access all the available Ticketmaster features to buy, sell, and manage your tickets. This version includes performance improvements and bug fixes. Thank you for using Ticketmaster!

Ratings and Reviews

4.8 out of 5

1.7M Ratings

App is Bad Website is Even Worse

So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error.
Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes.
Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets.

In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.

Literally the WORST company

I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to contact stubhub help no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point.

Broken Login

I have pretty much always detested TicketMaster. Their fees are outrageous, and their service is almost non-existent. I buy tickets through any other means when possible, and I have sometimes decided against buying tickets to shows I wanted to see when they were the only option. There was a show my husband really wanted to see clear bag policy jack trice stadium his birthday, so I just bought tickets from them for the first time in over a decade. It seems they have gotten even worse!

Outrageous service fees, then even more outrageous fees if you want a physical ticket! I went with the "free" mobile option, now I find that I may not be able to use it, because I can't log in to their app! I have the same error message others are reporting that has apparently been going on for a long time. I am now in their customer service queue to try to resolve this by next week (lol!). Perhaps their response time is so backer's up because everyone is worried about having reliable access to their tickets? Yet it doesn't seem like fixing their app is a particularly high priority.

The only way to do anything about this company's decades long disgraceful behavior is to complain about them directly to the shows that hire them (remember, these shoes are their real customers, not you. you don't have any leverage over them directly).

The developer, Ticketmaster, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Ticketmaster L.L.C

Size
86.5 MB

Category
Entertainment

Compatibility
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Languages

English, French

Age Rating
4+

Copyright
© 1999-2020 Ticketmaster. All rights reserved.

Price
Free

Supports

  • Wallet

    Get city bank lubbock texas phone number of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

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Источник: https://apps.apple.com/us/app/ticketmaster-buy-sell-tickets/id500003565

StubHub

StubHub is a ticket reseller. It provides a platform, for users to put list their unwanted tickets for sale. These tickets can be for sports, concerts, theater and live entertainment. 

199 Fremont Street
San Francisco, Calif. 94105
https://www.stubhub.com/


Phone Contacts

Main: (415) 222-8400
Customer Service: (866) 788-2482


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Hill
Senior Manager of Social Experience/Executive Care/Brand Management
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Linkedin

Secondary Contact
Mary Horvath
Director of Customer Experience, North America
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Daron Fowlks
Vice President, Global Customer Experience
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Chief Executive
Scott Cutler
President
199 Fremont Street
San Francisco, Calif. 94105
[email protected]


Last updated: November 9, 2021.

Источник: https://www.elliott.org/company-contacts/stubhub/

Get to know the Honey browser extension

Honey is a free browser extension that searches for some of the best deals on the internet. One-click and Honey automatically searches for and tests available coupon codes at checkout on 30,000+ popular sites. If we find a working code, we then apply the one with the biggest savings to your cart like magic. Ta da! Honey can even search for better prices on Amazon. Who knew? Well, we did. And now so do you. Thanks to Gold Rewards, you can earn rewards just for shopping on participating sites (even if there isn’t a coupon code available). We’re always adding new stores and features so stay tuned.

The Basics: Signing Up

Getting the best deals is easy with Honey. Just look for the "Join" button on the top right-hand corner of our site.

Then choose how you want to sign up. It’s as easy as 1, 2, 3 - 4, or 5. 

  1. Google
  2. Facebook
  3. Paypal
  4. Apple
  5. Email

Now, you’re ready to save. We’ve already found our members over a billion dollars in available savings.

You can install Honey here. Or click directly on one of the following browsers: Chrome, Firefox, Safari, Opera, and Edge.


The Basics: How It Works

Now, the fun part - looking for savings! Once you’ve installed Honey, you’ll see a small “h” when you shop on thousands of your favorite sites.

On Chrome, Firefox, Opera, and Edge, we’re on the top right corner. If the h is orange, Honey is supported on that shopping site. Any coupons we find for that site will be illuminated in green (and that's a lucky color). 


Note: Using Chrome 83 or above and don't see Honey on your toolbar? It may be in the Chrome Extensions icon (puzzle piece icon) in the upper right corner of your toolbar. Check out this guide to pin Honey to your toolbar for Chrome.

On Safari, we’re on the left of the toolbar. See those numbers in red? That’s how many coupon codes we’ve found for that particular site.

This window will also pop up automatically if we find coupons for that site. Just click Apply Coupons and we’ll test the available codes we found. If we find a working code for your order, we’ll apply the one with the biggest savings to your cart.

If we don't find any codes that beat the price you already have, we’ll let you know that, too. So you can check out with confidence knowing that we searched for you.

We’re big fans of community. Our members share information about deals, prices, and items which can help everyone to save time and money.

The Basics: Your Favorite Stores

One how to pay con edison bill with credit card the best things about Honey is that you don’t have to change a thing. Just shop like you normally do on your favorite sites.

Honey works on 40,000+ top stores like Macy’s, J. Crew, Lowe’s, Adidas, Stubhub, Ulta, Target, Sephora, GameStop, Nike, Target, and Pizza Hut. We even find deals on Amazon.

Whether you’re buying a new wardrobe, booking a long overdue trip, or simply ordering pizza, why miss a deal?

Our list of stores is always growing. Have a store you want us to add? Keep the suggestions coming here.

Gold Rewards

Gold Rewards is our free rewards program that lets you earn Gold points on your eligible purchases using Honey. 

Read more about Gold Rewards here.


Exclusive Offers

Exclusive Offers are item-specific opportunities to earn extra Gold points while shopping using the Honey browser extension! If an Exclusive Offer is available for an item, you’ll see Honey pop up while viewing the product page to notify you. 

Note: Each Exclusive Offer can only be redeemed once per recipient, per item. Get all of the Exclusive Offer details here.

Redeeming Gold Points

You can redeem your points in three ways (for US redemption) – for cash back, a PayPal shopping credit, or once you’ve earned 1,000 points, you can redeem them for a $10 gift card from participating stores. You can redeem your points on the Redemption Page.

Live outside the US? We have options for you as well. Just select your country and you’ll see the available redemption options. Check out our current gift cards you can choose from. 

We’re always adding more options so check back soon. You can check out more information on redeeming your Gold points here. 


Refer Honey to Friends

Refer a friend to Honey and you both win. Just send your Honey Referral Link to your family and friends. Once they sign up through your link and make their first qualifying purchase, you can earn 500 Gold points. 💰

Get the full details and your referral link here.

Источник: https://help.joinhoney.com/article/39-what-is-the-honey-extension-and-how-do-i-get-it

Contact StubHub Customer Service

StubHub Phone Numbers and Emails

Toll-Free Number:

  • (866) 788-2482

    United States and Canada

  • (415) 222-8400

    All other countries

  • (866) 788-2482

    United States and Canada

  • +61 180 077 0534

    Australia

  • +3 380 554 2574

    France

  • +49 800 724 1913

    Germany

  • +52 800 436 0113

    Mexico

  • +44 800 783 0260

    United Kingdom

More phone numbers and emailsLess phone numbers and emails

StubHub Contact Information

Corporate Office Address:

StubHub, Inc.

199 Fremont Street, Suite 300

San Francisco,California 94105

United States

Other Info (opening hours):

Weekdays: 5:00 am - 9:00 pm Pacific time
Weekends: 5:00 am - 8:00 pm Pacific time

Edit Business Info

StubHub Rating Based on 224 Reviews

Rating details

Product or Service Quality

Exchange, Refund and Cancellation Policy

Rating Details

Product or Service Quality

Exchange, Refund and Cancellation Policy

Diversity of Products or Services

Close

All 362 StubHub reviews

Summary of StubHub Customer Service Calls

999 TOTAL
CALLS

13:38 AVG CALL
DURATION

4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StubHub Customer Service?

Refund Question:

Shipping and Delivery Question:

  • “Have not received tickets ordered feb 2000”
  • “Delayed shipment”
  • “Never received my parking pass”

Account Question:

  • “Account set up problems” city bank lubbock texas phone number
  • “I purchased a ticket but my account has wrong email address attached to it and I can't get my ticket”
  • “Can't log into sell ticket”

Request for Information Question:

Activation/ Cancellation Question:

  • “Tickets cancelled”
  • “Canceled order”
  • “Tickets bought were cancelled”

Payments and Charges Question:

  • “Coupon” h and m near me sale
  • “No longer have access to payment method previously used”
  • “Y'all have wrong bank to send payments to”

Product/ Service Question:

  • “Purchased tickets for University of Georgia vs University of Tennessee game November 13, 2021 cannot find them on email”
  • contact stubhub help “Haven't received tickets, game is in 2 days”
  • “System blocked me, i can't make a new password i spent 3 hours on the call and nothing please answer me”

Employment Question:

  • “Stubhub wallet”
  • “The seating option for my ticket listing is wrong but stubhub is not showing correct seating option to choose.”
  • “StubHub app opens and immediately closes itself” contact stubhub help

Cards Question:

  • “Trying to use 2 prepaid cards” card my yard discount
  • “I did not purchase tickets called credit card company”
  • “Verify credit card”

Website/ Application Question:

  • “Website issues”
  • “Tkts purchased are listed on another site”

Staff Question:

  • “No customer service need to talk to someone”
  • “Worst customer service ever-been on hold 3 hours”

Return/ Replace Question:

  • contact stubhub help “Having trouble accessing tickets and need to return them” contact stubhub help “Want to change account from deceased wife to me”

Other Question:

  • “Ticket trqnsf”
  • “Tickets”
  • “Problem with ticket sale”

About

Top StubHub Services

Customer Care, Trade-In

Top StubHub Products

Concert Ticket, Baseball Ticket, Show Ticket

StubHub Pros and Cons

Pros: No pros, Concept of stubhub, Ease of buying, Need to talk to a human, Instant downloaded tix

Cons: Customer service, Not resolving issue, Stub hub accepted no responsibility for issue, Ripped me off, Issue not addressed in timely manner

Related Companies

Ebay, Gumtree, Ebay Australia, Ebay UK, Ebay Canada

Summary

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guaranteeâ„¢. Company partners include the New York Yankees, Chicago Bears and the University of Southern California along with nearly 60 teams in the NFL, MLB, NBA, NHL and NCAA complemented with music artists like Madonna and companies such as ESPN and American Express. StubHub is an eBay company. For more information on StubHub, visit www.stubhub.com. The corporate office of the company (not ticket pick-up) is based at
199 Fremont Street
Suite 300
San Francisco, CA 94105

StubHub reviews and complaints
Payment Methods

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Compare StubHub To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Источник: https://stubhub.pissedconsumer.com/customer-service.html

Peng Shuai situation explained: WTA suspends all tournaments in China amid censorship of former world No. 1

Chinese tennis star Peng Shuai went missing for 18 days after accusing former Chinese Communist party leader Zhang Gaoili of sexual assault back on Nov. 2. The allegations and her subsequent disappearance caused the tennis community, White House and multiple other prominent international organizations to jump to her defense. 

The former French Open and Wimbledon doubles refund selection kit claimed retired Vice Premier Zhang Gaoli forced her into sex three years ago in a since-deleted online post to the Chinese social-media site Weibo. Peng has not been seen in public since, aside from a heavily-scrutinized video Chinese state media released of her at a Beijing restaurant on Saturday and an alleged video call with the president of the International Olympic Committee on Sunday.

The WTA has actively pressured China into confirming Peng's safety and investigating her allegations, and on Dec. 1 took its strongest step yet by suspending all tournaments in the country. The White House, United Nations and European Union also came to Peng's defense, calling for investigations into her allegations and disappearance. 

Peng's tennis peers have been equally supportive, with Novak Djokovic calling her disappearance "shocking" and Chris Evert describing the entire situation as "disturbing." Billie Jean King wrote that she hopes Peng, a former world No. 1, is found safe while Alize Cornet added "Let's not remain silent" with the hashtag #WhereIsPengShuai. 

The most prominent women's tennis player on the planet, Naomi Osaka, tweeted that she is "in shock of the current situation" and is "sending love and light her way." 

Serena Williams, the sport's preeminent force long before Osaka, shared the same picture of Peng with an equally concerned sentiment. 

Here's a chronological look at how the entire situation with Peng has unfolded, starting with the latest updates: 

Dec. 1: WTA suspends all tournaments in China 

WTA CEO Steve Simon suspended all tournaments in China over the country's censorship of Peng and failure to fully investigate her sexual assault allegations. The move comes after the WTA and China built an extensive working relationship, as the country currently hosts 11 WTA Tournaments and the tour finals in Shenzhen.

Despite the ties between the WTA and China, Simon justified his decision by saying he can't "in good conscience" send more WTA players to a country capable of the censorship it's applying to Peng. 

"While we now know where Peng is, I have serious doubts that she is free, safe and not subject to censorship, coercion and intimidation," Simon wrote in a statement. "The WTA has been clear on what is needed here, and we repeat our call for a full and transparent investigation – without censorship – into Peng Shuai's sexual assault accusation.

"None of this is acceptable nor can it become acceptable. If powerful people can suppress the voices of women and sweep allegations of sexual assault under the rug, then the basis on which the WTA was founded – equality for women – would suffer an immense setback. I will not and cannot let that happen to the WTA and its players."

Simon added the WTA "will do everything possible to protect its players" and called for others to speak out about sexual assault. 

Nov. 30: EU requests 'verifiable proof' of Peng's safety

The EU followed the White House and UN in calling for an investigation into Peng's allegations and disappearance. In a statement, the EU requested a "full, fair and transparent investigation" into the situation and added it "strongly opposes" enforced disappearance and arbitrary detention. 

"The EU joins growing international demands, including by sport professionals, for assurances that she is free and not under threat," the EU's statement read, according to the Associated Press. "In this spirit, the EU requests the Chinese government to provide verifiable proof of Peng Shuai's safety, well-being and whereabouts. The EU urges the Chinese authorities to conduct a full, fair and transparent investigation into her allegations of sexual assault."

While 11 days after the White House and UN's public comments, the EU's statement is the most significant by an international organization since Peng's recent public resurfacing. Peng appeared in a video released by Chinese state media on Nov. 20 and joined an IOC-hosted video conference a day later. 

"Her recent public reappearance does not ease concerns about her safety and freedom," an EU spokesperson told the AP.

Nov. 21: IOC holds video call with Peng

The International Olympic Committee announced Sunday that IOC president Thomas Bach held a video call with Peng in which she claimed to be safe. According to the IOC's statement, the two were accompanied on the call by Chinese sports official Li Lingwei as well as Chair of the Athletes' Commission Emma Terho.

According to that statement, Peng thanked the committee for its concern about her well-being and insisted that she was safe and well at her home in Beijing, but that she "like to have her privacy respected at this time. That is why she prefers to spend her time with friends and family right now."

"I was relieved to see that Peng Shuai was doing fine, which was our main concern," read a statement by Terho. "She appeared to be relaxed. I offered her our support and to stay in touch at any time of her convenience, which she obviously appreciated."

The IOC also claimed that Peng accepted an invitation to dinner with Bach, Terho, and Li in January. The 2022 Winter Olympics are to be held in Beijing.

Nov. 20: Chinese state media releases first footage of Peng since disappearance 

Chinese state media shared a video of Peng dining in Beijing, a day after it claimed the tennis star shared three photos on the Chinese social-media platform WeChat. Global Times editor Hu Xijin, who posted the video on Twitter, said the dinner took place Saturday and included Peng's friends and coach. 

The video comes after Xijin tweeted Peng was "freely" staying at home and would "participate in some activities soon" on Friday.

While WTA CEO Steve Simon said seeing Peng in the video was a "positive" development, he described the evidence as "insufficient" and remains "concerned about Peng Shuai's health and safety, and that the allegation of sexual assault is being censored and swept under the rug."

"It remains unclear if she is free and able to make decisions and take actions on her own, without coercion or external interference," Simon said. 

Per a Sky News translation, the people dining with Peng made multiple references to the date and her recent performances. Peng did not speak in the video herself. 

Nov. 19: White House, UN call for investigation into Peng Shuai situation

The White House broke its silence on Peng's situation by demanding proof of her safety and condemning China's censorship. Press secretary Jen Psaki said the White House is "deeply concerned" over the tennis star's disappearance and seeks "independent and verifiable proof" of her location and condition.

A day prior, U.S. President Joe Biden said he was "considering" a diplomatic boycott of the 2022 Winter Olympics in Beijing because of the country's handling of human rights issues. 

"First, any report of sexual assault should be investigated, and we support a women's ability to speak out and seek accountability whether here or around the world. Second, we will continue to stand up for the freedom of speech, and we know that the PRC has zero tolerance for criticism and a record of silencing those that speak out, and we continue to condemn those practices." 

The United Nations joined the White House's defense of Peng, with UN Human Rights Office spokesperson Liz Throssell calling for an investigation with "full transparency." 

"What we would say is that it would be important to have proof of her whereabouts and wellbeing, and we would urge that there be an investigation with full transparency into her allegations of sexual assault," Throssell said. 

Nov. 19: China says it is 'not aware' of situation involving Shuai

China's Foreign Ministry revealed that they weren't "aware" of the situation surrounding Peng Shuai, according to the Associated Press. Ministry spokesperson Zhao Lijian informed the media that the matter was "not a diplomatic question" and added that he is "not aware of the situation."

Liz Throssell, a spokeswoman for the United Nations human rights office in Geneva, on the other hand, said that the situation called for "an investigation with full transparency into her allegation of sexual assault."

As of Friday, the International Olympic Committee declined to comment on the matter.

Nov. 18: Simon, WTA threatens to pull Chinese business

Simon doubled down on his threat to pull the WTA's business from China, a country his organization has expanded in over the past several years, if 2021 guggenheim securities investment banking summer analyst intern program wouldn't confirm Peng's safety and investigate her allegations.

"We're definitely willing to pull our business and deal with all the complications that come with it," Simon told CNN. "Because this is certainly, this is bigger than the business."

"Women need to be respected and not censored," he added.

China hosted 19 WTA tournaments in 2019 alone for christopher banks dresses total of $30.4 million prize money. Shenzhen is slated to host the WTA Finals from 2022-2030 after doing so in 2019 for the first time. The 2019 Finals had a $14 million prize purse. 

Nov. 17:  WTA questions legitimacy of Peng Shuai statement

An email allegedly sent from Peng on Wednesday claimed the WTA did not get her consent or verification before releasing its statement. It was Peng's first public comments since her allegations, but some, including the WTA, had questions regarding the legitimacy of the statement. 

"The news in that release, including the allegation of sexual assault, is not true," the email, which was tweeted out by China state-affiliated media China Global Television Network, read. "I'm not missing, nor am I unsafe. I've just been resting at home and everything is fine." 

Simon then openly questioned whether Peng was coerced into writing it. 

"The statement released today by Chinese state media concerning Peng Shuai only raises my concerns as to her safety and whereabouts," Simon wrote. "Peng Shuai must be allowed to speak freely, without coercion or intimidation from any source."

Peng has still yet to be seen since her social media post on Nov. 2. 

Nov. 15: China stays silent on Peng Shuai's allegations, disappearance

Chinese foreign ministry spokesman Zhao Lijan said "this is not a diplomatic question" when asked about Peng's allegations, adding he had "not heard of the issue." The country, 13 days after Peng's post, still has yet to acknowledge it. 

Nov. 14: WTA chief executive calls for investigation into situation

Steve Simon, WTA's chief executive, requested a "full, fair and transparent" investigation into Peng's allegations in a statement. At that point, no one had seen or heard from Peng for 12 days, prompting the hashtag #WhereIsPengShuai to spread across social media. 

"Obviously she displayed tremendous courage going public," Simon told the New York Times. "Now we want to make sure we're moving forward to a place where a full and transparent investigation is conducted. Anything else, I think, is an affront to not only our players but to all women."

Simon threatened to pull the WTA's business from China if the country failed to properly investigate Peng's allegations. China currently hosts 11 WTA tournaments and the tour finals in Shenzhen. 

While Simon couldn't directly confirm Peng's whereabouts or condition, he told the Times that several sources -- including the Chinese Tennis Association -- told him that she's "safe and not under any physical threat." Simon's "understanding" was that she was in Beijing. 

Nov. 2: Peng Shuai makes sexual assault allegations against Zhang

In a 1,600-word post to Weibo, Peng accused the 75-year-old Zhang -- a former leader within China's Communist party -- of pressuring her into sex around three years ago. Peng, 35, claimed the assault occurred after Zhang invited her to play tennis with him and his wife at their house, but she admitted she had no evidence. 

"I was so scared that afternoon," wrote Peng, who claimed a guard stood watch outside the door while the assault occurred. "I never gave consent, crying the entire time."

Peng said she and Zhang became acquainted with each other while the latter was serving as Tianjin's party boss from 2007-2012, and Zhang forced her into sex after leaving his post as China's vice premier in 2017. 

"I know that for someone of your stature, Vice Premier Zhang Gaoli, you have said that you are not afraid," Peng wrote. "But even if it is like throwing an egg against rock, or if I am like a moth drawn to the flame, inviting self-destruction, I will tell the truth about you."

The post was deleted within 30 minutes, and Chinese censors blocked search terms such as Peng's name.

Источник: https://www.cbssports.com/tennis/news/peng-shuai-situation-explained-wta-suspends-all-tournaments-in-china-amid-censorship-of-former-world-no-1/
contact stubhub help

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Description

Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.

We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide.

Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love.

BUY SIMPLY
- Search millions of events and get real-time updates as new listings go live.
- Use interactive 3-D venue maps and see your seat view before you buy.

CHANGE OF PLANS?
- List your tickets on our trusted resale marketplace and sell to other fans.
- Transfer your seats to friends and family for free.

PROTECT YOURSELF FROM SCALPERS
- Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee.

YOUR PHONE IS YOUR TICKET
- Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only).
- See all your event info in one convenient place.

NEVER MISS OUT ON AN EVENT
- Get alerts about your favorite events, artists, and venues.

Download the Ticketmaster app and go live.

REACH OUT TO US
Website: www.ticketmaster.com
Twitter: www.twitter.com/ticketmaster
Instagram: www.instagram.com/ticketmaster
Facebook: www.facebook.com/ticketmaster

Version 230.0

We update our app often in order to make it easier than ever to bring you unforgettable moments. Live only happens once! Get the latest version to access all the available Ticketmaster features to buy, sell, and manage your tickets. This version includes performance improvements and bug fixes. Thank you for using Ticketmaster!

Ratings and Reviews

4.8 out of 5

1.7M Ratings

App is Bad Website is Even Worse

So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error.
Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes.
Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets.

In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.

Literally the WORST company

I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point.

Broken Login

I have pretty much always detested TicketMaster. Their fees are outrageous, and their service is almost non-existent. I buy tickets through any other means when possible, and I have sometimes decided against buying tickets to shows I wanted to see when they were the only option. There was a show my husband really wanted to see on his birthday, so I just bought tickets from them for the first time in over a decade. It seems they have gotten even worse!

Outrageous service fees, then even more outrageous fees if you want a physical ticket! I went with the "free" mobile option, now I find that I may not be able to use it, because I can't log in to their app! I have the same error message others are reporting that has apparently been going on for a long time. I am now in their customer service queue to try to resolve this by next week (lol!). Perhaps their response time is so backer's up because everyone is worried about having reliable access to their tickets? Yet it doesn't seem like fixing their app is a particularly high priority.

The only way to do anything about this company's decades long disgraceful behavior is to complain about them directly to the shows that hire them (remember, these shoes are their real customers, not you... you don't have any leverage over them directly).

The developer, Ticketmaster, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Ticketmaster L.L.C

Size
86.5 MB

Category
Entertainment

Compatibility
iPhone
Requires iOS 14.0 or later.
iPad
Requires iPadOS 14.0 or later.
iPod touch
Requires iOS 14.0 or later.
Languages

English, French

Age Rating
4+

Copyright
© 1999-2020 Ticketmaster. All rights reserved.

Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Источник: https://apps.apple.com/us/app/ticketmaster-buy-sell-tickets/id500003565

Peng Shuai situation explained: WTA suspends all tournaments in China amid censorship of former world No. 1

Chinese tennis star Peng Shuai went missing for 18 days after accusing former Chinese Communist party leader Zhang Gaoili of sexual assault back on Nov. 2. The allegations and her subsequent disappearance caused the tennis community, White House and multiple other prominent international organizations to jump to her defense. 

The former French Open and Wimbledon doubles champion claimed retired Vice Premier Zhang Gaoli forced her into sex three years ago in a since-deleted online post to the Chinese social-media site Weibo. Peng has not been seen in public since, aside from a heavily-scrutinized video Chinese state media released of her at a Beijing restaurant on Saturday and an alleged video call with the president of the International Olympic Committee on Sunday.

The WTA has actively pressured China into confirming Peng's safety and investigating her allegations, and on Dec. 1 took its strongest step yet by suspending all tournaments in the country. The White House, United Nations and European Union also came to Peng's defense, calling for investigations into her allegations and disappearance. 

Peng's tennis peers have been equally supportive, with Novak Djokovic calling her disappearance "shocking" and Chris Evert describing the entire situation as "disturbing." Billie Jean King wrote that she hopes Peng, a former world No. 1, is found safe while Alize Cornet added "Let's not remain silent" with the hashtag #WhereIsPengShuai. 

The most prominent women's tennis player on the planet, Naomi Osaka, tweeted that she is "in shock of the current situation" and is "sending love and light her way." 

Serena Williams, the sport's preeminent force long before Osaka, shared the same picture of Peng with an equally concerned sentiment. 

Here's a chronological look at how the entire situation with Peng has unfolded, starting with the latest updates: 

Dec. 1: WTA suspends all tournaments in China 

WTA CEO Steve Simon suspended all tournaments in China over the country's censorship of Peng and failure to fully investigate her sexual assault allegations. The move comes after the WTA and China built an extensive working relationship, as the country currently hosts 11 WTA Tournaments and the tour finals in Shenzhen.

Despite the ties between the WTA and China, Simon justified his decision by saying he can't "in good conscience" send more WTA players to a country capable of the censorship it's applying to Peng. 

"While we now know where Peng is, I have serious doubts that she is free, safe and not subject to censorship, coercion and intimidation," Simon wrote in a statement. "The WTA has been clear on what is needed here, and we repeat our call for a full and transparent investigation – without censorship – into Peng Shuai's sexual assault accusation.

"None of this is acceptable nor can it become acceptable. If powerful people can suppress the voices of women and sweep allegations of sexual assault under the rug, then the basis on which the WTA was founded – equality for women – would suffer an immense setback. I will not and cannot let that happen to the WTA and its players."

Simon added the WTA "will do everything possible to protect its players" and called for others to speak out about sexual assault. 

Nov. 30: EU requests 'verifiable proof' of Peng's safety

The EU followed the White House and UN in calling for an investigation into Peng's allegations and disappearance. In a statement, the EU requested a "full, fair and transparent investigation" into the situation and added it "strongly opposes" enforced disappearance and arbitrary detention. 

"The EU joins growing international demands, including by sport professionals, for assurances that she is free and not under threat," the EU's statement read, according to the Associated Press. "In this spirit, the EU requests the Chinese government to provide verifiable proof of Peng Shuai's safety, well-being and whereabouts. The EU urges the Chinese authorities to conduct a full, fair and transparent investigation into her allegations of sexual assault."

While 11 days after the White House and UN's public comments, the EU's statement is the most significant by an international organization since Peng's recent public resurfacing. Peng appeared in a video released by Chinese state media on Nov. 20 and joined an IOC-hosted video conference a day later. 

"Her recent public reappearance does not ease concerns about her safety and freedom," an EU spokesperson told the AP.

Nov. 21: IOC holds video call with Peng

The International Olympic Committee announced Sunday that IOC president Thomas Bach held a video call with Peng in which she claimed to be safe. According to the IOC's statement, the two were accompanied on the call by Chinese sports official Li Lingwei as well as Chair of the Athletes' Commission Emma Terho.

According to that statement, Peng thanked the committee for its concern about her well-being and insisted that she was safe and well at her home in Beijing, but that she "like to have her privacy respected at this time. That is why she prefers to spend her time with friends and family right now."

"I was relieved to see that Peng Shuai was doing fine, which was our main concern," read a statement by Terho. "She appeared to be relaxed. I offered her our support and to stay in touch at any time of her convenience, which she obviously appreciated."

The IOC also claimed that Peng accepted an invitation to dinner with Bach, Terho, and Li in January. The 2022 Winter Olympics are to be held in Beijing.

Nov. 20: Chinese state media releases first footage of Peng since disappearance 

Chinese state media shared a video of Peng dining in Beijing, a day after it claimed the tennis star shared three photos on the Chinese social-media platform WeChat. Global Times editor Hu Xijin, who posted the video on Twitter, said the dinner took place Saturday and included Peng's friends and coach. 

The video comes after Xijin tweeted Peng was "freely" staying at home and would "participate in some activities soon" on Friday.

While WTA CEO Steve Simon said seeing Peng in the video was a "positive" development, he described the evidence as "insufficient" and remains "concerned about Peng Shuai's health and safety, and that the allegation of sexual assault is being censored and swept under the rug."

"It remains unclear if she is free and able to make decisions and take actions on her own, without coercion or external interference," Simon said. 

Per a Sky News translation, the people dining with Peng made multiple references to the date and her recent performances. Peng did not speak in the video herself. 

Nov. 19: White House, UN call for investigation into Peng Shuai situation

The White House broke its silence on Peng's situation by demanding proof of her safety and condemning China's censorship. Press secretary Jen Psaki said the White House is "deeply concerned" over the tennis star's disappearance and seeks "independent and verifiable proof" of her location and condition.

A day prior, U.S. President Joe Biden said he was "considering" a diplomatic boycott of the 2022 Winter Olympics in Beijing because of the country's handling of human rights issues. 

"First, any report of sexual assault should be investigated, and we support a women's ability to speak out and seek accountability whether here or around the world. Second, we will continue to stand up for the freedom of speech, and we know that the PRC has zero tolerance for criticism and a record of silencing those that speak out, and we continue to condemn those practices." 

The United Nations joined the White House's defense of Peng, with UN Human Rights Office spokesperson Liz Throssell calling for an investigation with "full transparency." 

"What we would say is that it would be important to have proof of her whereabouts and wellbeing, and we would urge that there be an investigation with full transparency into her allegations of sexual assault," Throssell said. 

Nov. 19: China says it is 'not aware' of situation involving Shuai

China's Foreign Ministry revealed that they weren't "aware" of the situation surrounding Peng Shuai, according to the Associated Press. Ministry spokesperson Zhao Lijian informed the media that the matter was "not a diplomatic question" and added that he is "not aware of the situation."

Liz Throssell, a spokeswoman for the United Nations human rights office in Geneva, on the other hand, said that the situation called for "an investigation with full transparency into her allegation of sexual assault."

As of Friday, the International Olympic Committee declined to comment on the matter.

Nov. 18: Simon, WTA threatens to pull Chinese business

Simon doubled down on his threat to pull the WTA's business from China, a country his organization has expanded in over the past several years, if it wouldn't confirm Peng's safety and investigate her allegations.

"We're definitely willing to pull our business and deal with all the complications that come with it," Simon told CNN. "Because this is certainly, this is bigger than the business."

"Women need to be respected and not censored," he added.

China hosted 19 WTA tournaments in 2019 alone for a total of $30.4 million prize money. Shenzhen is slated to host the WTA Finals from 2022-2030 after doing so in 2019 for the first time. The 2019 Finals had a $14 million prize purse. 

Nov. 17:  WTA questions legitimacy of Peng Shuai statement

An email allegedly sent from Peng on Wednesday claimed the WTA did not get her consent or verification before releasing its statement. It was Peng's first public comments since her allegations, but some, including the WTA, had questions regarding the legitimacy of the statement. 

"The news in that release, including the allegation of sexual assault, is not true," the email, which was tweeted out by China state-affiliated media China Global Television Network, read. "I'm not missing, nor am I unsafe. I've just been resting at home and everything is fine." 

Simon then openly questioned whether Peng was coerced into writing it. 

"The statement released today by Chinese state media concerning Peng Shuai only raises my concerns as to her safety and whereabouts," Simon wrote. "Peng Shuai must be allowed to speak freely, without coercion or intimidation from any source."

Peng has still yet to be seen since her social media post on Nov. 2. 

Nov. 15: China stays silent on Peng Shuai's allegations, disappearance

Chinese foreign ministry spokesman Zhao Lijan said "this is not a diplomatic question" when asked about Peng's allegations, adding he had "not heard of the issue." The country, 13 days after Peng's post, still has yet to acknowledge it. 

Nov. 14: WTA chief executive calls for investigation into situation

Steve Simon, WTA's chief executive, requested a "full, fair and transparent" investigation into Peng's allegations in a statement. At that point, no one had seen or heard from Peng for 12 days, prompting the hashtag #WhereIsPengShuai to spread across social media. 

"Obviously she displayed tremendous courage going public," Simon told the New York Times. "Now we want to make sure we're moving forward to a place where a full and transparent investigation is conducted. Anything else, I think, is an affront to not only our players but to all women."

Simon threatened to pull the WTA's business from China if the country failed to properly investigate Peng's allegations. China currently hosts 11 WTA tournaments and the tour finals in Shenzhen. 

While Simon couldn't directly confirm Peng's whereabouts or condition, he told the Times that several sources -- including the Chinese Tennis Association -- told him that she's "safe and not under any physical threat." Simon's "understanding" was that she was in Beijing. 

Nov. 2: Peng Shuai makes sexual assault allegations against Zhang

In a 1,600-word post to Weibo, Peng accused the 75-year-old Zhang -- a former leader within China's Communist party -- of pressuring her into sex around three years ago. Peng, 35, claimed the assault occurred after Zhang invited her to play tennis with him and his wife at their house, but she admitted she had no evidence. 

"I was so scared that afternoon," wrote Peng, who claimed a guard stood watch outside the door while the assault occurred. "I never gave consent, crying the entire time."

Peng said she and Zhang became acquainted with each other while the latter was serving as Tianjin's party boss from 2007-2012, and Zhang forced her into sex after leaving his post as China's vice premier in 2017. 

"I know that for someone of your stature, Vice Premier Zhang Gaoli, you have said that you are not afraid," Peng wrote. "But even if it is like throwing an egg against rock, or if I am like a moth drawn to the flame, inviting self-destruction, I will tell the truth about you."

The post was deleted within 30 minutes, and Chinese censors blocked search terms such as Peng's name.

Источник: https://www.cbssports.com/tennis/news/peng-shuai-situation-explained-wta-suspends-all-tournaments-in-china-amid-censorship-of-former-world-no-1/

Fifteen years after Eric Baker was fired from StubHub, the ticketing giant he cofounded, he bought it back for $4 billion—weeks before coronavirus utterly wrecked the business. Revenge isn’t always sweet.


It’s Thanksgiving Eve 2019, and Eric Baker is already celebrating. “There has never been a better time to be in live events,” he says giddily, knowing that he’s positioned to profit from pretty much all of them. Two days earlier, Baker had announced the biggest deal of his life. His online ticket marketplace, Viagogo, would buy its larger rival StubHub from eBay for $4.05 billion. It was a tale, for Baker, of triumph and revenge. He had cofounded StubHub at the Stanford Graduate School of Business; then his cofounder kicked him out, spurring him to covertly launch Viagogo overseas. November’s announcement offered Baker a shot at redemption. “It’s personally satisfying to have my two babies together and be able to reunite them,” he said then. 

Three months later, on February 13, 2020, the deal closed. Baker, 47, whose company had paid with a combination of $2 billion in debt and $2 billion in cash, had created a global colossus that sold millions of event tickets last year, bringing in $1.5 billion in combined annual revenue. His 23% stake in the new firm put him close to becoming a billionaire. 

Then came the pandemic. 

As the coronavirus rippled further into Asia, then across Europe and into North America, stadiums shuttered, artists canceled tours and Broadway shows went on hiatus—wiping out at least 90% of StubHub and Viagogo’s revenues, analysts estimate. StubHub furloughed two thirds of its U.S. staff in late March. Around the same time, Moody’s downgraded the companies’ outlook from stable to negative. 

“[It’s a] spectacular misfortune to have shelled out $4 billion four weeks before the entire industry locked down,” says Eric Fuller, a consultant who tracks the ticketing market. Though the firms have limited overhead—they stock no inventory of their own—Fuller thinks StubHub could soon file for bankruptcy unless it secures a bailout. (StubHub declined to comment, but a spokeswoman told the Sports Business Journal in April that it “is not going bankrupt.”) 

It gets worse. The British government has launched an antitrust investigation into the acquisition, forcing Viagogo and StubHub to keep operating separately until at least June. Viagogo says it is cooperating with what it calls a routine investigation. Not only has that delayed efforts to streamline the businesses, but Baker can’t even call the management team at StubHub to help them navigate the crisis, even though he owns it. 

Success is nearly always a matter of some luck and good timing. In this case, Baker—who declined repeated requests for a follow-up interview —had neither. It’s rare that you can judge a deal within months of completion, but the verdict on this one is absolute: Baker’s purchase of StubHub will go down as one of the worst deals in history, closed just days before the pandemic eviscerated the live-events business that, with regard to ticket reselling, he had so gleefully cornered. 

Baker’s résumé—Harvard, Stanford, McKinsey, Bain—reads like a manual on how to get rich. Credit that trajectory, perhaps, partly to the dynasty in which he grew up. His maternal grandfather was a real estate entrepreneur, and his paternal grandfather ran Baker Industries, a security company that operated armored cars. Baker’s father, Malcolm, eventually took over the family business, which was acquired in 1977 for $118 million (roughly $500 million today). 

“It was always driven into me, the excitement of trying to build something, be your own boss, control your own destiny,” Baker says. “I didn’t really know how that would manifest.” 

He started by enrolling at Harvard, where he studied government, then followed a frequently trodden path to McKinsey in search of “a lot of money.” But he quickly grew bored. “It wasn’t necessarily for me,” he said in a 2012 interview at USC. “It’s a lot of very high-IQ people who aren’t tremendously commercial all the time.”

Two years into the job, in 1997, Baker jumped to the private equity firm Bain Capital, helmed at the time by Mitt Romney. “Obviously, I was the low man on the totem pole,” he says, but “I learned more in my two years at Bain Capital than anywhere else I’ve ever been.” 

It was during his time at Bain, according to Baker, that he first hatched the idea for an online ticket marketplace. His girlfriend wanted to see The Lion King on Broadway, but tickets were scarce, requiring him to look on the secondary market. “‘How do you do it?’” he remembers thinking. “‘Do I go on a street corner?’ I’d have to look online and find a ticket broker and pay through the nose. It wasn’t a lot of fun.” 

He kept the idea in his back pocket until he landed at the Stanford Graduate School of Business the next fall. There he met Jeff Fluhr, a square-jawed first-year student with his own private equity pedigree. The two entered a version of Baker’s concept into Stanford’s annual business-plan competition. Among dozens of entries, they were named one of six finalists. 

But on the day of the finals, the pair didn’t show up. “We wanted to stay under the radar screen of potential competitors,” says Fluhr, who has since cofounded the VC firm Craft Ventures, which has made investments in Houzz, Twilio and Warby Parker, among others. 

“It’s not the first time people have [had] a falling-out,” Baker said. “They just said . . . ‘You’re gone. You’re fired. Leave.’ ” 

From there, the founders’ paths diverged for the first time. Fluhr dropped out of school to work on the business with a small team, including Jeff Lawson, who is now the billionaire founder of Twilio. It was risky: The dot-com bubble had just burst. “We were sort of swimming against the current,” Fluhr says. 

Baker stayed back at Stanford, though he offered input on the side and retained an equity stake. “He didn’t initially want to commit,” says an early StubHub employee. The site launched in October 2000 without him. 

By the time Baker rejoined in June 2001 as president, Fluhr, who was then CEO and the firm’s largest individual shareholder, had already substantially refined the business plan: Brokers or regular ticket holders could list their tickets on the site; StubHub would take a cut from both buyer and seller. (Its fees now average 23%.) 

By 2004, even as business was booming, the founders were clashing. According to a later report in Fortune, Baker wanted to focus on partnerships with major sports leagues, while Fluhr sought to grow StubHub as an independent entity. “It’s not the first time people have [had] a falling-out,” Baker said last November. “Just the way things were structured, Jeff owned a little bit more stock than I did.” According to Baker, the board and Fluhr wanted him out. “They just said . . . ‘You’re gone. You’re fired. Leave.’” 

Baker thought about traveling the world for a year. Then he had a better idea. When he left StubHub, the company had never asked him to sign a noncompete agreement. “I think the thought process was, well, ‘Gosh, Eric is the second-largest shareholder; he’s not going to compete,’” Baker recalls. That was wrong. Barely a month after getting let go, while planning the first leg of his trip, to London, Baker realized his former colleagues were years away from expanding into Europe. He decided to beat them to it. 

Wearing a powder-blue button-down—no tie, as always—Baker made his grand reveal in Europe in August 2006. After a year of stealthy planning, he held a press launch for Viagogo, flanked by executives from Manchester United and Chelsea Football Club, its inaugural partners. “[StubHub] didn’t know that I’d done it until we made the announcement,” Baker told Forbes. “I think they were shocked.” 

He had little time to revel in his revenge. The next year, eBay acquired StubHub for $310 million. Baker opposed the deal, thinking Fluhr & Co. had sold out too early, as he later told the Wall Street Journal. Outvoted, he pocketed the cash and returned his focus to Europe. 

Employing a business model similar to StubHub’s, Viagogo attracted a glitzy roster of investors including Steffi Graf, Andre Agassi and LVMH’s billionaire founder, Bernard Arnault. Lest he be forced out of yet another company, Baker gave himself supervoting shares that guaranteed him total control. “I modeled it after Putin and the Politburo,” he quipped in 2012—years before self-imploding founders Adam Neumann and Travis Kalanick made such terms unsavory.

Baker claims Viagogo grew faster than StubHub did in its early years, and by 2011 the platform was processing hundreds of millions of dollars in transactions each year. By 2019 it processed billions, and profitably. Forbes estimates its gross profit margin stood at 25% last year, even as it competed in a crowded field against Ticketmaster, Vivid Seats, Eventbrite, SeatGeek and, yes, StubHub—whose margin was slightly lower. 

But a litany of negative press accompanied that ascent: Artists griped over inflated ticket prices; customers complained of hidden fees and counterfeit listings. In 2018, Margot James, then the U.K.’s Minister for Digital and the Creative Industries, declared on BBC Radio: “Don’t choose Viagogo. They are the worst.” 

“There’s always been controversy,” Baker told Forbes in November. “You’ve got to educate people when you’re disrupting things. . . . We need to do a better job of that. And that’s what we’ve been doing.” 

Back in the U.S.,eBay, StubHub’s parent, was under pressure of its own. For nearly a year, the combative billionaire Paul Singer and his hedge fund, Elliott Management, had been needling the firm to sell off noncore assets, including StubHub. And Elliott rarely loses a fight. Singer famously spent 15 years warring with the government of Argentina over bond payments, which resulted in a $2.4 billion payout to his firm in 2016. In this case, for eBay, that proved a huge stroke of luck. 

For his part, Baker refused to worry, even when the World Health Organization labeled Covid-19 a global health emergency on January 30, 2020, two weeks before the deal closed. The shot at redemption was just too enticing to pass up: He had learned a hard lesson years earlier when he decided not to drop out of Stanford and go all in on StubHub, costing him equity and, eventually, his job. This time he wagered with conviction. 

He went ahead with the deal, funding it with debt as well as more money from his top two investors: the VC firm Bessemer Venture Partners and Madrone Capital Partners, a private investment firm affiliated with the Walton family, of Walmart. (Neither would comment for this story.) As Baker calmly noted on CNBC just after the acquisition, “Right now, [the virus] has been isolated to Asia.” 

“A lot of these companies that live month to month or on three-month horizons are going to have issues surviving.”  

Baker’s confidence now looks brash from the vantage point of a world that changed overnight. Cancellations came crashing down like a tsunami: Madonna, March Madness, Nascar, South by Southwest, Broadway, Oktoberfest in Munich and Wimbledon. 

Customers demanded refunds en masse. In the U.S., StubHub balked, except where legally prevented from doing so. Instead, it began offering vouchers worth 120% of the original purchase price—a reversal of its usual refund policy. The problem: It didn’t have the money. For years, StubHub operated on a “float” system. When it processed a transaction, it immediately gave the seller their cut of a ticket sale, even if the event was months away. Once the coronavirus hit, clawing back payment from thousands of sellers simultaneously was unlikely. 

“There’s no possibility that they could refund all the money without raising additional funds,” says Eric Fuller, the live-events consultant. Cue the social-media firestorm and, possibly, lawsuits. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. The company declined to comment.) 

“A lot of these companies that live month to month or on three-month horizons are going to have issues surviving,” says Fred Rosen, who ran Ticketmaster from 1982 to 1997. But, he adds, “The minute live acts [start] again, there would be StubHub 2. . . . The concept of the business doesn’t go away. It’s a question of how long can you survive when it’s raining?” 

For now, Baker’s firms are still solvent. In March, Moody’s reported they had over $400 million in cash, enough for at least a few months, the agency posited. There are also the deep pockets of Baker’s investors, assuming they would risk throwing more money at a company with an uncertain future. 

The problem is that nobody knows what comes next. StubHub and Viagogo will likely be some of the last businesses to rebound. They rely not just on live events—which will likely need a vaccine before they can fully recover—but also on excess demand for those events that forces buyers to the secondary market. That could take years. 

My, how quickly things have changed. “We think we’re at the intersection of two very good trends,” Baker said prior to the acquisition. “One is what I call globalization, because the world is a smaller place, and two is live events.” Then the winds changed direction and carried with them Baker’s momentum. He closed the loop on his story. Just not the way he wanted.

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Источник: https://www.forbes.com/sites/noahkirsch/2020/05/27/worst-deal-ever/

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Источник: https://www.resolver.co.uk/companies/stubhub-complaints/contact-details

Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers.

“StubHub is here for you,” reads part of the email, which was signed by company president Sukhinder Singh Cassidy.

In that email, Cassidy outlines to their “valued StubHub customer” base that there really isn’t anything to worry about when it comes to tickets they purchased. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of.

Take a look at what they promised those valued customers (emphasis is theirs):

If you bought tickets on StubHub and your event is still happening, you are good to go! If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps.

If you bought tickets on StubHub to an event that is cancelled, you have two options:

1. Receive a full refund of your purchase

2. Receive a coupon for 120 percent of your original purchase*

Just three weeks later, the company issued an update on their coronavirus policy. You might noticed something is missing.

“I want to assure you that StubHub’s FanProtect Guarantee protects every purchase — the ticket you have purchased on our site will get you into the event or we will make it right,” reads the update, which is also signed by Cassidy. “And StubHub’s award-winning customer service is on standby to help with any issues or concerns.

“If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. For your convenience, we will directly add it to your StubHub account once the event is canceled.”

Where’s that guaranteed refund? It’s just missing with no explanation. That’s quite the dramatic turnaround, considering less than a month has gone by.

The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. In a statement to the site, StubHub indicated it made the “difficult but responsible decision to furlough a portion of our employee base.” The site reports the number of employees to be 67 percent of the company’s workforce, leaving approximately 150 workers out of about 450 to handle operations until “at least June.”

One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough.

Then there’s the question of the legality of the move, beyond any ethical shortcomings.

Источник: https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts
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Comments

  1. Wait, mein student hoon ,and I don't earn and I don't have any annual income, What will I write in that annual income option then?

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