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Coloradan financial services company FirstBank has launched its updated iOS app featuring fingerprint-based authentication. First Bank in MO, IL and CA offers a variety of business and personal loans and accounts, as well as wealth management services. Explore our offerings. First Bank's mobile app for Android and iPhone devices makes banking a snap. · Deposit a check from your phone. Learn how. · Move funds easily between First Bank.

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Introducing Zelle — a fast, safe and easy way to send money in minutes1 to friends, family and others you trust2, right from the FirstBank mobile app. Zelle makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle in your FirstBank app.

Fast

Send money directly from your account to theirs — typically in minutes.1

Safe

Send or receive money right from your FirstBank app.

Easy

Send money to almost anyone you know and trust2 using just an email address or U.S. mobile phone number.

What is Zelle?

Download the FirstBank App:
App StoreGoogle Play

Enroll today and send money to friends and family:

1

    Log into the FirstBank app.

2

    Select "Send Money with Zelle®".

3

    Enroll your U.S. mobile number or email address.

4

    You’re ready to start sending and receiving money with Zelle.

1. What is Zelle?

Zelle is a fast, safe and easy way to send money directly between accounts at almost any bank or credit union in the U.S., typically within minutes1. With just an email firstbancorp app or U.S. mobile phone number, you can send money to people you trust, regardless of their financial institution2.

2. Who can I send money to with Zelle?

You can send money to friends, family and others you trust2.

Since money is sent directly from your account to another person’s bank or credit union account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

3. How do I use Zelle?

You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

4. Someone sent me money with Zelle, how do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your FirstBank account, typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select FirstBank.
  3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.

5. What types of payments can I make with Zelle?

Zelle is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor2.

Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to people you trust.

Neither FirstBank, nor Zelle, offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

6. How do I get started?

It’s easy — Zelle is already available within the FirstBank mobile banking app! Check your app or sign-in online and follow a few simple steps to enroll with Zelle today.

7. What if I want to send money to someone whose bank or credit union doesn’t offer Zelle?

You can find a full list of participating banks and credit unions live with Zellehere.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing. If the recipient's bank or credit union isn't participating yet, your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

8. How does Zelle work?

When you enroll with Zelle through the FirstBank app, your name, your financial institution’s name, and the email address or U.S. mobile firstbancorp app you enrolled is shared with Zelle (no sensitive account details are shared – those stay with FirstBank). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile number in its “directory” and notifies FirstBank of the incoming payment. FirstBank then directs the payment into your bank account, all while keeping your sensitive account details private.

9. Can I use Zelle internationally?

In order to use Zelle, the sender's and recipient’s bank or credit union accounts must be based in the U.S.

10. Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank or credit union account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call our customer support team at 1-800-413-4211 so we can help you.

11. How long does it take to receive money with Zelle?

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the right email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call the FirstBank customer support team at 1-800-413-4211 for assistance.

12. Will the person I send money to be notified?

Yes! They will receive a notification via email or text message.

13. Is my information secure?

Keeping your money and information safe is a top priority for FirstBank. When you use Zelle within the FirstBank mobile app, your information is protected with the same technology we use to keep your bank account safe.

14. I’m unsure about using Zelle to pay someone I don’t know. What should I do?

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither FirstBank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

15. What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team at 1-800-413-4211 and ask us to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to your desired bank account so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your FirstBank account so you can start sending and receiving money with Zelle.

16. Can I pay a small business with Zelle?

Some small businesses are able to receive payments with Zelle. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from your mobile banking app using just their email address or U.S. mobile number.

Neither FirstBank, nor Zelle, offers a protection program for any authorized payments made with Zelle, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

DOWNLOAD THE FirstBank APP:
App StoreGoogle Play

 

1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle.

3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Источник: https://zelle.jhapaycenter.com/J2C.html

FirstBank updates mobile banking app with fingerprint biometrics and authentication from Entersekt

FirstBank, Colorado’s second largest bank, has launched its updated iOS mobile banking application with fingerprint biometrics capability and authentication from Entersekt.

FirstBank has integrated Entersekt’s security product, Transakt, to provide a one-touch authentication experience leveraging Touch ID. The product pairs fingerprint biometrics with a second factor of authentication, giving added security to mobile banking customers.

“Biometrics make a convenient substitute for passwords, the knowledge factor everyone loves to hate, but the factor of possession remains a key element of any strong authentication regime,” said Gerhard Oosthuizen, Entersekt’s chief information firstbancorp app, who pointed to bank cards as a classic example of a possession factor. “With Transakt, the mobile device is uniquely identified with a digital certificate downloaded to the bank’s mobile app. Transakt essentially transforms the device into a trusted second factor of authentication.”

“We are thrilled to partner with Entersekt to provide Touch ID enabled service for customers,” said Jim Reuter, chief operating officer at FirstBank. “This will make mobile banking more convenient without compromising security, which is the utmost importance to us. FirstBank is continually investing in the best technology advancements, so our customers can bank from anywhere and know their information is protected.” The bank intends to extend biometrics capabilities to its Android app in the near future.

The Entersekt technology firstbancorp app fingerprint-based authentication using Apple’s Touch ID and Android Marshmallow devices, both at login and to secure individual sensitive transactions.

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1  Benefits are available to personal checking account owner(s), their joint account owners firstbancorp app their eligible family members subject to the terms and conditions for the applicable Benefits. Some Benefits require authentication, registration and/or activation. Benefits are not available to a “signer” on the account who is not an account owner or to businesses, clubs, trusts, organizations and/or churches and their members, or schools and their employees/students. Family Members include your spouse, persons qualifying as domestic partner, and children under 25 years of age and parent(s) of the account holder who are residents of the same household.

2  Special Program Notes: The descriptions herein are summaries only and do not include all terms, conditions, and exclusions of the Benefits described. Please refer to the actual Guide to Benefit and/or insurance documents for complete details of coverage and exclusions. Coverage is offered through the company named in the Guide to Benefit or on the certificate of insurance. Insurance products are not insured by FDIC or any Federal Government Agency; not a deposit of or guaranteed by the bank or any bank affiliate.

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Источник: https://www.firstunitedbank.com/

January 25, 2016

FirstBank unveils enhanced features on mobile banking app: FirstMobile

As part of its effort to boost convenience and ease of banking as well as enhance customers’ digital banking experience in line with its commitment to offer value-added products and services that suit the lifestyles of its customers, Nigeria’s most valuable bank brand, First Bank of Nigeria Limited has unveiled a set of enhanced features in its integrated lifestyle mobile banking app, FirstMobile. The mobile banking app which is secure and easy to use, allows customers to carry out banking transactions on the go from their mobile phones. 

FirstBank customers can now conveniently carry out transactions without the use of token to a maximum daily limit of N150,000.00 on the enhanced app using a user-defined transaction pin which is an extra security feature. Customers can also perform the following actions on the enhanced app: Change Transaction PIN, Reset Transaction PIN, Synchronize token, and change their log in pin – mPIN. The new feature also allows Users share their experience on the app with friends and family via Facebook firstbancorp app Twitter using the Share this app menu.

With the smartphone app, customers can enjoy real-time mobile banking services such as domestic funds transfer from self-owned accounts to other FirstBank accounts and other bank accounts; as well as make quick airtime purchase for self and others on all mobile networks; bills payments; cheque services including confirm cheque and stop cheque, flight booking; and quick account services such as account balance inquiry, statement view and much more.

According to the Head, Digital Banking at FirstBank, Mrs. Folasade Femi-Lawal, the Bank will continue to leverage evolving technologies in bringing secure, fast and convenient financial services closer to Nigerians, in line with the bank’s digital banking strategy.

Today, we are delighted that we have been able to deliver an app that supports the consumer lifestyle by providing users with an instant suite of financial options on their mobile devices in a convenient and highly secure environment. By enabling people to use their mobile phones as a tool for carrying out financial transactions and accessing lifestyle content, FirstBank is delivering long-term benefits for both our customers and the Nigerian economy as we continue to put our customers first,” she further explained.

To set up this app on a smartphone, customers with android phones should visit Google Play store to download and install the FirstMobile app. Once installed, customers are required to open the app, tap the REGISTER button and use their FirstBank issued Naira MasterCard or Verve card to activate the app.

The App is currently available on Google Play store, Blackberry world and iOS apple store.

About FirstBank

First Bank of Nigeria Limited, a subsidiary of FBN Holdings Plc, is Nigeria’s leading financial services institution by total assets and gross earnings and one of the largest corporate and retail banking financial institutions in sub-Saharan Africa (excluding South Africa). Since its establishment in 1894, the Bank has consistently built relationships with customers focusing on fundamentals of good corporate governance, strong liquidity, risk management and strong capitalization.

FirstBank operates an extensive distribution network with over 750 business locations (623 branches, 61 quick service points and 69 cash centers/agencies), over 2,600 ATM’s and over 10 million customer accounts.  The Bank provides a comprehensive range of financial services and has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DR Congo, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

FirstBank is the recipient of many awards. The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, and 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group. FirstBank’s brand purpose is to always put its stakeholders, customers and partners at the heart of its business, even as it is poised to standardize customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. The brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on the FirstBank’s inherent values of passion, partnership and people, to position its customers first in every respect.

For three consecutive years, 2012, 2013 and 2014, FirstBank was named the “Best Retail Bank in Nigeria” by the Asian Banker International Excellence in Retail Financial Services Awards. Other recent awards include the “Best Bank in Nigeria” in the Euromoney Awards for Excellence, firstbancorp app Bank in West Africa” and “Most Innovative Bank in Africa” in the African Banker Awards, “Best Bank in Nigeria” in the EMEA Finance African Banking Awards for the fourth time, “Best Foreign Exchange Services in Africa” in the EMEA Finance Treasury Services Awards, “Best Banking Group in Nigeria” by World Finance Banking Awards, and “Best Financial Reporting Company” by Africa Investor.

 

 

Signed

Folake Ani-Mumuney

Group Head, Marketing & Corporate Communications

www.firstbanknigeria.com

Источник: https://www.fbnbanksierraleone.com/firstbank-unveils-enhanced-features-on-mobile-banking-app-firstmobile/
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