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Optimum/Altice One offers All-In-One Internet/TV/WiFi & streaming apps. Redefine your home entertainment experience and enjoy all the content you love. Download My Verizon and enjoy it on your iPhone, iPad, and iPod touch. Absolutely the worst customer service I've ever experienced. I give it 0 stars. Official Site of Anthem Blue Cross Blue Shield, a trusted health insurance plan provider. Shop plans for Medicare, Medical, Dental, Vision & Employers.

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Verizon Wireless Phone Numbers and Emails

Customer Service:

  • (800) 779-2067

    Executive Team

  • (888) 262-1999

    National Accessibility

  • (888) 294-6804


  • (800) 922-0204

Business Customer Service:

  • (888) 378-3113

    For business solutions, tech products and services


  • (800) 465-4054


  • (800) 225-5499


Verizon Wireless Emails:


[email protected]

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Corporate Office Address:

Verizon Wireless

P.O. Box 408

Newark,New Jersey07101-0408

United States

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Verizon Wireless Internet Operations

One Verizon Way

Basking Ridge, NJ 07920


Verizon Wireless Bankruptcy Administration

500 Technology Drive

Suite 550

Weldon Spring, MO 63304

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005


Monday - Friday: 8:00 am - 5:00 pm EST

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Summary of Verizon Wireless Customer Service Calls


06:12 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless Customer Service?

Payments and Charges Question:

  • “Payment”
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  • “My bill”

Staff Question:

Activation/ Cancellation Question:

  • “To activate phone”
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  • “I cant activate my phone”

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  • “About phone need to have it reconnected” verizon wireless financial services number
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  • “Need help with data use age”
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Account Question:

  • “Pay my business account bill”
  • “Need my old phone number back to put on new phone some I can Access my accounts”
  • “Merge cell phone accounts”

Cards Question:

Return/ Replace Question:

Shipping and Delivery Question:

  • “Ordered phone and it was delivered but I was out of town and phone was returned to sender”
  • verizon wireless financial services number “Shipping back my old phone” verizon wireless financial services number
  • “Shipping label to return old phone”

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  • “Need refund for new phone”
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Employment Question:

  • “Want to pay off my cell phone”
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Website/ Application Question:

  • “Application Status for new phone”
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  • “Unlock code I bought a phone off a friend”
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Customer Care, Mobile Phone Service, Phone Plan

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Verizon Wireless Pros and Cons

Pros: Coverage area, Coverage, Good coverage, Seem to have better coverage than most providers, Was ok till this problem

Cons: Customer service, No resolution to problem, Multiple issues, Deceitful salesperson, Deceitful customer service

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Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is verizon wireless financial services number in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon hotels near university at buffalo returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours. verizon wireless financial services number

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Verizon Wireless is ranked 266 out of 1708 in Telecommunications category

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Verizon Customer Service Contacts

Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

General correspondence verizon wireless financial services number PO Box 33078
St Petersburg, FL 33733

One Verizon Way
Basking Ridge, NJ 07920

Phone Contacts

Main: 908-559-2000
Customer Service: (800) 837-4966

Customer Service Resources

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Secondary Contact
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Chief Executive
Hans Vestberg
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Last updated: August 28, 2020.

T-Mobile". Retrieved 26 July 2021.
  • ^ ab"Consumer Reports ranks T-Mobile as No. 1 carrier". 3 December 2015.
  • ^"T-Mobile and Sprint's merger is officially complete". Retrieved 1 April 2020.
  • ^Bellevue; Washington; Overl; Park; April 1, Kansas-; 2020 –. "T-Mobile Completes Merger with Sprint to Create the New T-Mobile". Retrieved 1 April 2020.CS1 maint: numeric names: authors list (link)
  • ^"What the T-Mobile & Sprint Merger Means for You

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    T‑Mobile Newsroom" (Press release). T-Mobile Newsroom. Retrieved 16 July 2020.
  • ^Staff (18 July 2002). "VoiceStream Will Now Be Called T-Mobile". Seattle Post-Intelligencer. Archived from the original on 28 April 2011. Retrieved 30 July 2011.
  • ^Race, Shayndi; Das, Anupreeta (21 March 2011). "AT&T To Buy Rival in $39 Billion Deal". The Wall Street Journal. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
  • ^Heberlein, Greg (4 May 1999). "Profit-Taking Pulls Dow Under 11,000". The Seattle Times. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
  • ^"Merger of Tmo and Metropcs". the verge. May 2013. Retrieved 16 July 2017.
  • ^"T-Mobile History". T-Mobile USA, Inc. 2011. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
  • ^"Form 10-K for the Year Ended December 31, 1996". U.S. Securities and Exchange Commission. 31 March 1997. Archived from the original on 11 March 2011. Retrieved 11 March 2011.
  • ^"Memorandum Opinion and Order FCC 01-142"(PDF). Federal Communications Commission. 27 April 2001. Archived(PDF) from the original on 23 February 2004. Retrieved 6 May 2011.
  • ^"About Us". VoiceStream Wireless Inc. 2000. Archived from the original on 15 August 2000. Retrieved 1 May 2011.
  • ^"About Us". VoiceStream Wireless Corporation. 2002. Archived from the original on 3 April 2002. Retrieved 1 May 2011.
  • ^"About Us". VoiceStream Wireless Inc. 2002. Archived from the original on 6 August 2002. Retrieved 1 May 2011.
  • ^"Quick Facts About T-Mobile". T-Mobile US. Retrieved 1 December 2016.
  • ^"T-Mobile USA merging with MetroPCS". Los Angeles Time. 3 October 2012. Archived from the original on 5 October 2012. Retrieved 3 October 2012.
  • ^"MetroPCS shareholders approve merger with T-Mobile USA". Reuters. 24 April 2013. Retrieved 25 April 2013.
  • ^Rahn, Cornelius. "Deutsche Telekom Can Sell T-Mobile Before Share Lock-Up Ends". Bloomberg L.P. Retrieved 19 May 2013.
  • ^ abcChen, Brian X. (26 March 2013). "T-Mobile Shakes Up Its Service". The New York Times. Retrieved 20 April 2013.
  • ^"T-Mobile announces Jump: two phone upgrades per year for $10 monthly". The Verge. 10 July 2013. Retrieved 10 July
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    T-Mobile US

    American telecommunications company

    T-Mobile US Logo 2020 RGB Magenta on Transparent.svg

    T-Mobile US logo

    T-Mobile Headquarters in Bellevue, WA.jpg

    T-Mobile's headquarters in Bellevue, Washington


    Traded as

    Founded1994; 27 years ago (1994) (as VoiceStream Wireless PCS)
    September 2, 2001; 20 years ago (2001-09-02) (as T-Mobile US)
    FounderJohn W. Stanton
    HeadquartersBellevue, WashingtonOverland Park, Kansas

    Number of locations

    (2,200 direct-owned
    13,300 exclusive 3rd party
    4,600 non-exclusive 3rd party)

    Area served

    United States

    Key people

    Neville Ray (President of Technology)[1]
    ProductsMobile telephony
    Wireless broadband
    RevenueIncreaseUS$68.397 billion (2020)[2]

    Operating income

    IncreaseUS$5.309 billion (2018)[2]

    Net income

    IncreaseUS$3.468 billion (2019)[2]
    Total assetsIncreaseUS$72.468 billion (2018)[2]
    Total equityIncreaseUS$24.718 billion (2018)[2]

    Number of employees

    ~75,000 (2020)[2]
    Footnotes / references

    T-Mobile US, Inc. (doing business under the global brand name T-Mobile) is an American wireless network operator partly owned by Germantelecommunications company Deutsche Telekom (DT), which has a 43.2% share. Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area, and Overland Park, Kansas, in the Kansas City metropolitan area. T-Mobile is the second-largest wireless carrier in the United States, with 106.9 million subscribers as of the end of Q3 2021.[8]

    T-Mobile US provides wireless voice and data services in the United States under the T-Mobile and Metro by T-Mobile brands (which it acquired via the purchase of MetroPCS in a reverse takeover in 2013, resulting in T-Mobile going public on the NASDAQ stock exchange), and also serves as the host network for many mobile virtual network operators. The company has annual revenues of over $40 billion.[7] In 2015, Consumer Reports named T-Mobile the number one American wireless carrier.[9]

    On April 1, 2020, T-Mobile US and Sprint Corporation completed their merger, with T-Mobile now being the sole owner of Sprint, making Sprint an effective subsidiary of T-Mobile until the Sprint brand was officially phased out on August 2, 2020. Leadership, background and stock changes happened immediately, with customer-side changes happening over time. Billing was already showing the T-Mobile brand, and on this date, all retail, customer service, and all other company branding switched to the T-Mobile brand. T-Mobile and Sprint accounts are still managed by employees in separate systems and the company still offers Sprint branded SIM cards. New rate plans were also introduced as well for all new and existing customers from both companies, though all will be grandfathered into their current plan should they choose not to switch to a new T-Mobile plan for at least three years.[10][11][12][13][14]


    T-Mobile U.S. traces its roots to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation. After its spin off from parent Western Wireless on May 3, 1999, VoiceStream Wireless was purchased by Deutsche Telekom AG in 2001 for $35 billion and renamed T-Mobile USA, Inc, in July 2002. In 2013, T-Mobile and MetroPCS finalised a merger of the two companies which started trading as T-Mobile U.S.[15][16][17][18]

    VoiceStream Wireless[edit]

    VoiceStream Wireless PCS was established in 1994 as a subsidiary of Western Wireless Corporation to provide wireless personal communications services (PCS) in 19 FCC-defined metropolitan service areas in several western and southwestern states using the GSM digital wireless standard.[19] VoiceStream Wireless' digital, urban service areas complemented the analog, rural service areas marketed by Western Wireless under the Cellular One brand.[20]

    Western Wireless spun off its VoiceStream Wireless division into a new company called VoiceStream Wireless Corporation in May 1999.[21]

    Omnipoint and Aerial acquisitions[edit]

    In 2000, VoiceStream Wireless acquired two regional GSM carriers. Omnipoint Corporation, a regional network operator in the Northeastern U.S., was acquired on February 25, 2000. Aerial Communications Inc.; a regional network operator in the Columbus, Houston, Kansas City, Minneapolis-St. Paul, Pittsburgh, and Tampa-St. Petersburg-Orlando markets; was acquired on May 4, 2000.[22] The combined company retired the Omnipoint and Aerial brands and completed integrating the three companies by converting to a single customer billing platform, implementing standard business practices and launching the VoiceStream brand and "GET MORE" marketing strategy in all markets.[23]

    Deutsche Telekom acquires VoiceStream and Powertel[edit]

    Transitional logo used by VoiceStream prior to the 2001 re-branding to T-Mobile

    On June 1, 2001, Deutsche Telekom (DT) completed its acquisition of VoiceStream Wireless Inc. for $35 billion and Southern U.S. regional GSM network operator Powertel, Inc. for $24 billion. By the end of 2001, VoiceStream Wireless had 19,000 employees serving 7 million subscribers.

    On September 2, 2001, VoiceStream Wireless Inc. adopted the name, T-Mobile USA, Inc. and began rolling out the T-Mobile brand, starting with locations in California and Nevada.[24] T-Mobile USA, Inc. was an operating entity of T-Mobile International AG,[6] before becoming a direct subsidiary of Deutsche Telekom AG.[25]

    SunCom acquisition[edit]

    On September 17, 2007, the company announced the acquisition of regional GSM carrier SunCom Wireless Holdings, Inc. for $2.4 billion; the acquisition closed on February 22, 2008. By September 8, 2008, SunCom's operations were integrated with those of the company. The acquisition added SunCom's 1.1 million customers to the company's customer base and expanded the company's network coverage to include southern Virginia, North Carolina, South Carolina, eastern Tennessee, northeastern Georgia, Puerto Rico and the U.S. Virgin Islands. Following the Suncom acquisition, T-Mobile possessed native network presence in all the major metro areas in the United States.

    Aborted acquisition by AT&T[edit]

    Main article: Attempted purchase of T-Mobile USA by AT&T

    Merger with MetroPCS Communications[edit]

    On October 3, 2012, MetroPCS Communications reached an agreement to merge with T-Mobile USA. MetroPCS shareholders would hold a 26% stake in the company formed after the merger, which retained the T-Mobile brand. While the new company was still the fourth-largest carrier in the United States (at the time), the acquisition gave T-Mobile access to more spectrum and financial resources to maintain competitiveness and expand its LTE network.[26] The merger between T-Mobile USA Inc. and MetroPCS was officially approved by MetroPCS shareholders on April 24, 2013. The deal was structured as a reverse takeover; the combined company went public on the New York Stock Exchange as TMUS and became T-Mobile U.S. Inc. on May 1, 2013.[27] The merger agreement gave Deutsche Telekom the option to sell its 72% stake in the company formed by the merger and valued at around $14.2 billion to a third party before the end of the 18-month lock-up period.[28]

    The "Un-carrier", additional wireless spectrum acquisition[edit]

    In March 2013, T-Mobile introduced a major overhaul of its plan structure, marketed by branding themselves as being "the Un-carrier". A new contract-free pricing structure with simpler plans was introduced in which a phone's cost is paid over a two-year financing plan.[29] The "Un-carrier" strategy has since been expanded to encompass other value-added services, such as a plan add-on allowing phone trade-ins for early upgrades twice per year,[30] carrying over unused data allotments for up to a year,[31] and zero-rating of selected music and video services (the latter locked to "DVD quality") over the mobile network,[32][33] These moves came as part of an effort under new CEO John Legere to help revitalize the business as it improves its network quality.[29]

    Though this system is said to improve network quality, issues surrounding net neutrality infringement have also come to light. The type of zero-rating that is offered by T-Mobile allows it to charge higher rates to third-parties, meaning that ISP can prioritize the company that pays a higher premium. This makes it more difficult for smaller third-parties who are unable to pay the high premium charged by the ISP.[34]

    On June 28, 2013, T-Mobile agreed to buy wireless spectrum for the Mississippi Valley region from its competitor U.S. Cellular for around $308 million, allowing it to expand its 4G network across 29 more markets.[35]

    On January 6, 2014, T-Mobile signed agreements with Verizon Wireless to purchase some 700 MHz A-Block spectrum licenses for $2.365 billion. Moreover, a transfer of some AWS and PCS spectrum licenses with a value of $950 million has been agreed upon by T-Mobile and Verizon. The acquisition reportedly gave T-Mobile additional coverage for approximately 158 million people in 9 of the top 10 and 21 of the top 30 U.S. markets.[36]

    Merger with Sprint Corporation[edit]

    Main article: Merger of Sprint Corporation and T-Mobile US

    Wireless networks[edit]

    The company owns licenses to operate a cellular communications network in the 1900 MHz (PCS) and 1700 MHz (AWS) bands with coverage in many parts of the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands, as well as licenses in the 700 MHz band (block A mostly) available in certain parts of the country. In 2017 T-Mobile also acquired a nationwide 600 MHz license. It expects to deploy this spectrum over the next few years as it is vacated by television stations across the country in stages. With respect to technology, depending on the location, in the 1900 MHz band it deploys GSM, UMTS/HSPA+, and/or LTE (Band 2 and 25); in the 1700 MHz band it deploys UMTS/HSPA+ and/or LTE (B4 and B66); LTE-only in the 700 MHz (B12) and 850 MHz (B5) bands; LTE and 5G NR on 600 MHz (B71) and 2500 MHz (B41) bands; and 5G NR only on 24 GHz (n258), 28 GHz (n261) and 39 GHz (n260) bands. Its LTE network also supports VoLTE. It provides coverage in areas where it does not own radio frequency spectrum licenses via roaming agreements with other operators of compatible networks. T-Mobile has committed to launch VoNR at the end of 2021.[37]

    Cellular network[edit]

    The company's predecessor, VoiceStream Wireless, began building a regional, 2G, 1900 MHz GSM, circuit-switched, digital cellular network in 1994 and first offered service in 1996 in Honolulu and Salt Lake City. From that starting point, the network has expanded in size through acquisitions of other cellular-network operators and additional spectrum purchases. The network has also expanded in capabilities through the introduction of new technologies. VoiceStream upgraded the 1900 MHz network to include packet switching via General Packet Radio Service (GPRS), then increased packet-switched data transmission speeds via Enhanced Data Rates for GSM Evolution. In 2006, the company spent $4.2 billion to purchase 120 D, E or F block 1700 MHz AWS licenses[38] and began rolling out 3G UMTS services in those frequency bands. The company upgraded network equipment and back-haul capabilities to enable HSPA (High Speed Packet Access), and later HSPA+ and LTE services.

    T-Mobile US headquarters in Bellevue, WA

    2G GSM upgrades[edit]

    Packet-switched data service first became available to users in the form of General Packet Radio Service (GPRS). Packet-switched data speeds increased when Enhanced Data Rates for GSM Evolution (EDGE) was incorporated into the network. EDGE coverage was available within at least forty percent of the GSM footprint.[39]

    Both voice capacity and packet-switched data speed improved when 3G Universal Mobile Telecommunications System (UMTS) equipment was installed in the network. On January 5, 2010, the company announced that it had upgraded its entire 3G network to HSPA 7.2 Mbit/s, an improvement from its previous peak of 3.6 Mbit/s. It also said that it planned to be the first U.S. carrier to deploy HSPA+ across its network by mid-2010. The company had finished HSPA+ trials in Philadelphia, Pennsylvania, and had begun deploying HSPA+ across its network. T-Mobile is currently planning to shut down its GSM network sometime in the future, but has yet to set a date.[40]

    3G UMTS upgrade / discontinuation[edit]

    In September 2006, the Federal Communications Commission (FCC) auctioned licenses in the first Advanced Wireless Services band. This band was an area of wireless spectrum, half in the 1700 MHz and half in the 2100 MHz frequencies, that was already in use by government services. The spectrum was planned to become available after the government users migrated to different frequencies.

    The auction made numerous licenses available in overlapping market-areas, economic-areas, and regional levels. Each license was individually bid upon, and T-Mobile USA was the winner in 120 license auctions, at an aggregate price of $4.18 billion. As part of its winnings, T-Mobile USA gained nationwide coverage of 1.7 GHz and 2.1 GHz, with numerous areas being supplemented with additional licenses. Examples include New York City, Chicago, and Boston where T-Mobile USA acquired one-third (33 percent) of the available spectrum, or San Francisco, Houston, and Miami where they acquired 45 percent of the available spectrum.[41]

    October 6, 2006, two weeks after confirming its winning bids, the company announced its intentions to create a UMTS third-generation, or 3G, cellular network with the spectrum it had won. It said it would utilize and build on the experience of T-Mobile International's European subsidiaries, which already implemented 3G networks. At the time of initial roll-out, the company intended to offer 7.2 Mbit/s service, making the company's 3G network the fastest in the U.S. The upgrade was forecast to cost $2.6 billion, in addition to the $4.12 billion spent to acquire the spectrum licenses.[42]

    In the same announcement, the company indicated it had already begun to deploy about half of the upgraded equipment, beginning in major markets such as New York City. With the equipment in place, it would be able to activate its network as soon as the government agencies vacated the spectrum. The company had hoped to have its network activated by mid-2007, but as of September 2007, the government users had not vacated the AWS band.[42]

    The company began selling its first 3G-capable phone, the Nokia 6263, in November 2007 and announced in February 2008 that its 3G network would finally be activated "within the next few months".[43][44] and released in the New York City market on May 1, 2008.[45]

    By 2009, the company had launched its 3G network in more than 200 markets, covering some 208 million points of presence (POPS).[46] On June 28, 2010, the company announced that it would begin to upgrade its network from HSPA+ 21 to HSPA+ 42 beginning sometime in 2011.[47] T-Mobile also markets HSPA and HSPA+ services as 4G.[48][49] Throughout 2015, T-Mobile began refarming UMTS/HSPA services from the original AWS band to their PCS band to expand bandwidth available for LTE. This rendered a select number of T-Mobile 3G devices inoperable on the 3G network.[50] T-Mobile plans to shut down its UMTS network on July 1, 2022.[40]

    4G LTE upgrade[edit]

    On February 23, 2012, during the Q4 Earnings Call, T-Mobile laid out the future of their 4G upgrade path. They would roll out the LTE network on the AWS spectrum, and transition their HSPA+ network to the PCS band. To achieve compatibility with other networks and phones in the US, T-Mobile began this transition in March 2013, and the rollout of LTE is currently underway as T-Mobile expands to more markets.[51] Due to the failed acquisition of T-Mobile USA by AT&T, T-Mobile USA received additional UMTS frequency band IV (AWS) spectrum. On March 26, 2013, T-Mobile began rolling out LTE in 7 markets: Baltimore, San Jose, Washington, D.C., Phoenix, Las Vegas, Kansas City, and Houston.[52]

    On August 21, 2012, the FCC approved a deal between T-Mobile and Verizon in which T-Mobile gained additional AWS spectrum licenses in 125 Cellular Market Areas.[53]

    On February 25, 2014, T-Mobile announced in its Q4 2013 earnings call that its 4G LTE network covered 209 million people in 273 metro areas. They also planned to start rolling out their 700 MHz A-Block spectrum by the end of 2014, which by the end of the rollout would cover 158 million people. This spectrum led to improved LTE coverage overall in these areas, particularly indoors.[54]

    On March 13, 2014, T-Mobile announced a new plan to upgrade its entire 2G/EDGE network to 4G LTE. They expected 50% to be done by the end of 2014, and it to be "substantially complete" by the middle of 2015.[55]

    On December 16, 2014, T-Mobile announced during CEO John Legere's Un-carrier 8.0 interview that their 4G LTE network covered 260 million people and their 700 MHz Band 12 LTE had been rolled out in Cleveland, Colorado Springs, Minneapolis, and Washington, D.C. They expected to cover 280 million with LTE by mid-2015 and 300 million by the end of 2015. They also stated that they covered 121 metro areas with their Wideband LTE.[56]

    On October 27, 2015, T-Mobile announced in its Q3 2015 earnings call that they covered over 300 million people with LTE, reaching their 2015 end of year goal months ahead of schedule. They had 245 markets with Wideband (at least 15+15 MHz) LTE. They also had 204 markets with Extended Range 700 MHz Band 12 LTE covering around 175 million people. Their coverage map revealed that they now had new native LTE coverage in Montana, the Dakotas, Eastern West Virginia, and Northern Michigan.[57]

    On May 25, 2016, T-Mobile announced that it will be purchasing the 700Mhz A-block license (LTE band 12) for the Chicago metro area. When this transaction closes, together with several other pending 700Mhz license acquisitions, T-Mobile expects to possess 700Mhz licenses covering a total of 272 million people, or 84% of the US population – including 10 of the top 10 largest US metro areas. T-Mobile refers to its 700Mhz low-band network as 'Extended-range LTE' and claims it penetrates buildings and reaches out farther than its PCS and AWS only network.[58] In September 2016, T-Mobile launched 4x4 MIMO and 3 channel carrier aggregation allowing theoretical speeds of 400 Mbit/s, and also announced that the company's LTE network reaches over 312 million potential subscribers.[59]

    In early 2017, T-Mobile purchased 45% of available 600 MHz spectrum in the US, covering 100% geographically of the US. They started the rollout of LTE on this band on August 15, 2017.[60]

    In 2018 T-Mobile has stated they will not discontinue rollout and upgrades of LTE in favor of 5G. Instead, they will continue to grow and support their LTE network to work simultaneously with 5G.[61][62][63]

    As of January 22, 2019, the LTE-Advanced upgrade has been deployed in 6,000 cities and towns.[64]

    As of October 28, 2019, LTE now covers 326 million people.[65]

    As of February 6, 2020, the 600 MHz network reaches 8,900 cities and towns, covering 248 million people.[66]

    5G NR upgrade[edit]


    On June 25, 2018, T-Mobile and Nokia completed their first bi-directional 5G NR transmission in the 28 GHz frequency compliant with 3GPP 5G standards, showing a big step forward to building a nationwide 5G Network.[67]

    On November 20, 2018, T-Mobile and Nokia completed their first downlink 5G NR transmission in the 600 MHz frequency compliant with 3GPP 5G standards in Spokane, Washington. 28 GHz only reaches roughly 1 square mile (2.6 km2), whereas 600 MHz can reach hundreds of square miles. This marks one step closer to a rural 5G network, one highly sought improvement with 5G technology (high-speed data in rural areas).[68]

    On January 7, 2019, T-Mobile and Ericsson completed the first audio and video call using a live 5G NR network using 3 separate frequency bands; 600 MHz, 28 GHz, and 39 GHz. This was also the first live network test with successful uplink and downlink.[69]

    On July 11, 2019, T-Mobile and Ericsson completed their first n71 (600 MHz) data session in their lab in Bellevue, Washington on a commercial 5G modem, the Snapdragon X55, which is the first commercial 5G modem to feature the n71 band. However, the modem was pre-market and not in any commercially available device.[70]


    On July 30, 2018, T-Mobile and Nokia announced a $3.5 billion contract for equipment and software to build out a nationwide 5G network that will be compliant with 3GPP 5G standards. The network will use the 600 MHz and 28 GHz frequency bands.[71]

    On September 11, 2018, T-Mobile and Ericsson announced a $3.5 Billion contract for equipment to build out a nationwide 5G network that will be compliant with 3GPP 5G standards. The network will use the 600 MHz and 28 GHz frequency bands.[72] This marks $7 billion already invested in T-Mobile's 5G network, which will use both companies equipment.


    On February 26, 2018, T-Mobile announced it would roll out 5G to 30 cities by the end of 2018, with compatible handsets delivering early 2019. They also stated their 5G network will be able to work simultaneously with their 4G LTE network, delivering faster speeds and broader range.[62][63]

    On June 28, 2019, T-Mobile officially launched their 5G mmWave network with the launch of their first commercially available 5G NR device, the Galaxy S10 5G. The network has launched in 6 cities; Los Angeles, NYC, Atlanta, Dallas, Las Vegas, and Cleveland.[73]

    On August 4, 2020, T-Mobile launched standalone (SA) mode across their national 5G network, becoming the first operator in the world to do so.[74] They also stated SA mode improved 5G coverage because a connection to a mid-band LTE cell was no longer required as it was in non-standalone mode (NSA).

    Extended-Range 5G[edit]

    On November 7, 2019, T-Mobile announced that its 600 MHz 5G network will launch on December 6, 2019. The network will launch alongside the first two 600 MHz 5G-capable devices, the SamsungGalaxy Note 10+ 5G and the OnePlus7T Pro 5G McLaren Edition.[75][76]

    On December 2, 2019, T-Mobile officially launched its 600 MHz 5G network. It launched with an initial coverage of 200 million people and over 5,000 cities or towns.[77]

    As of November 15, 2021, T-Mobile’s 600 MHz network covers an estimated 308 million pops.[78]

    Ultra Capacity 5G[edit]

    On April 21, 2020, T-Mobile launched the T-Mobile branded 2.5 GHz as Ultra-Capacity 5G with the spectrum it acquired in the Sprint merger in Philadelphia. Phones that can access this 2.5 GHz-based 5G include:

    T-Mobile also stated that the same network will go live in New York, NY being the first city with all 3 parts of T-Mobile's "layer cake" strategy to 5G NR of having 3 separate bands on low, mid and high band frequencies.[79][80]

    As of November 15, 2021, Ultra-Capacity 5G (including 2.5 GHz and 24/28/39 GHz) covers 200 million pops, by providing an average speed of 400 MB/s.[78]


    T-Mobile has roaming arrangements with a number of national and regional mobile network operators, including AT&T Mobility.

    As of 2008, prepaid customers have almost all of the postpaid domestic roaming privileges and restricted international roaming to Canada and Mexico.[81]

    In 2009, T-Mobile USA began removing AT&T Mobility roaming coverage in many locations across the country, and updated its on-line coverage maps[82][83] to reflect the smaller coverage area. AT&T Mobility roaming remains available in select locations, primarily on smaller carriers that were acquired by AT&T Mobility after long-term roaming contracts were in place between T-Mobile and the smaller carriers, including Centennial Wireless and Edge Wireless.

    On June 29, 2010, the company launched voice service in the Gulf of Mexico on GSM via roaming agreement through Broadpoint. T-Mobile USA was scheduled to launch data service in Fall 2010.[84] Also in 2010, T-Mobile US became a member of the FreeMove alliance.

    On October 9, 2013, T-Mobile announced Simple Global, a service included with eligible Simple Choice plans. This service allows one to roam in over 100 countries with unlimited text and speed-limited data, and make calls at $0.20/minute. High-speed data passes will be available for purchase.[85] On March 7, 2014, T-Mobile announced this number will be increasing to 122 countries.[86] If one is connected to WiFi in one of these countries, and their phone supports WiFi calling, all calls and texts to and from the USA are free, and work the same as if they were on the cellular network.[87]

    On July 15, 2015, T-Mobile launched Mobile Without Borders, a service included with all new T-Mobile plans and available as an add-on to grandfathered or promotional plans for $10. This service allows the user to use their normal voice, text message, and data allotments while roaming in Mexico and Canada. Most T-Mobile services are available while roaming, with the notable exception of using the data in one's Data Stash.

    In August 2015, T-Mobile joined the Competitive Carriers Association's Data Services Hub, enabling the company to expand roaming partnerships with over a dozen rural and regional carriers. Smaller carriers will now be able to access T-Mobile's LTE network for roaming and T-Mobile will be able to expand roaming partnerships and extend its footprint with members whose network technologies had previously been incompatible.[88]

    In October 2017, T-Mobile announced that starting November 12, 2017, LTE-speeds will be limited at 5 GB (with speeds going at speeds at 128 kbit/s or 256 kbit/s on some plans) while data roaming in Canada and Mexico still remains unlimited. However, calling and texting in these countries still remain free from roaming charges.[89] T-Mobile also announced a partnership with US Cellular in California, Iowa, Washington, and Wisconsin to expand 4G LTE coverage. Compatible device required.[90]

    Radio frequency spectrum chart[edit]

    Further information: GSM frequency bands, UMTS frequency bands, LTE frequency bands, and 5G NR frequency bands

    T-Mobile Network[edit]

    The following chart describes radio frequency spectrum bands accessible by the company's customers.

    Frequency Band Band number Protocol Generation Status Notes
    1.9 GHz PCS2 GSM/GPRS/EDGE2GActive/Refarming to LTE Currently retaining 2G service for M2M customers and international roaming. Network to be shut down sometime in the future, date has yet to be set.[40]
    3G/4G[91]HSPA, HSPA+, and DC-HSPA+ services marketed as 4G. Network scheduled to be shut down on July 1, 2022.[40]
    1.7/2.1 GHz AWS4
    600 MHz DD71 LTE/LTE-A/
    LTE-A Pro
    4GActive/Building Out Branded as 'Extended-range LTE'. Spectrum purchased in early 2017, network launched in August 2017. Licenses cover 100% of the United States.[92][93]
    700 MHz Lower SMH
    A/B/C Blocks, Upper C Block
    12 Branded as 'Extended-range LTE'. Rollout began in December 2014. The company owns 700 MHz licenses covering about 85% of the US population.
    13 Active Band 13 limited to Puerto Rico and USVI. Network previously operated by Open Mobile, under the Sprint name.[94]
    850 MHz CLR 5 T-Mobile owns a 10x10 block of 850 MHz spectrum that has been deployed in Myrtle Beach, SC.[95]
    1.9 GHz PCS 2/25 Active/Building Out Used in rural areas for 2G to LTE conversions, and in cities for additional capacity.[96][97][98] Band 25 G-block acquired from Sprint.[99]
    1.7/2.1 GHz AWS 4/66 Main LTE band in most markets. Band 66 extended AWS-3 block for additional capacity in some areas.[100]
    2.5 GHz BRS/EBS 41 Launched alongside n41 in some markets for additional LTE capacity.
    3.5 GHz CBRS48 Currently active in Las Vegas, NV[101]
    5.2 GHz U-NII46 License assisted access (LAA). Additional capacity in select cities.[102]
    600 MHz DDn71 5G NR5GPrimary low-band 5G network.[62] Launched on December 2, 2019.[77] Licenses cover 100% of the United States. Branded as 'Extended Range 5G'.
    2.5 GHz BRS/EBS n41 Acquired spectrum from Sprint merger. Primary 5G mid-band frequency[79][80] Branded as 'Ultra Capacity 5G'.
    3.7 GHz C-bandn77 Pending deployment Spectrum will be available for use starting December 2023.[103]
    24 GHz mmWaven258 Active/Building Out Spectrum acquired in 2019 auction.[104][105] Branded as 'Ultra Capacity 5G'.
    28 GHz mmWave n261 Only available in select areas.[62][63] Went live in June 2019.[106][73] Branded as 'Ultra Capacity 5G'.
    39 GHz mmWave n260 Available in pockets of select cities.[105] Branded as 'Ultra Capacity 5G'.
    47 GHz mmWave n262 Pending deployment Spectrum acquired in 2020 auction.[107]

    Sprint Network[edit]

    Further information: Sprint Corporation § Wireless networks

    Sprint's legacy network is in the process of being decommissioned and integrated into T-Mobile's network. Sprint's CDMA network is scheduled to be shut down on or around March 31, 2022.[40] Sprint's LTE network is scheduled to be shut down on or around June 30, 2022.[40]

    T-Mobile HotSpots[edit]

    T-Mobile has used the term "Hotspot" to represent various products and technologies.

    Wi-Fi network (public)[edit]

    The company operates a nationwide Wi-Fi Internet access network under the T-Mobile HotSpots brand. The T-Mobile HotSpots network consists of thousands of Wi-Fi access points installed in businesses, hotels, and airports throughout the U.S.

    The T-Mobile HotSpot service offers access to a nationwide network of approximately 8,350 access points, installed in venues such as Starbucks coffeehouses, FedEx Office Office and Print Centers, Hyatt hotels and resorts, Red Roof Inns, Sofitel hotels, Novotel hotels, the airline clubs of American Airlines, Delta Air Lines and United Airlines, as well as airports.[108]

    The T-Mobile HotSpots network can be traced to the company's 2002 purchase of bankrupt wireless ISPMobileStar, which began building its network in 1998. After completing the purchase, the company expanded the network into 400 Borders bookstores, as well as 100 of the most-frequented airport clubs and lounges operated by American Airlines, Delta Air Lines, and United Airlines.[109][110]

    On September 14, 2014, T-Mobile partnered up with GoGo to provide free texting on airplanes for its customers. GoGo services are provided on Delta Air Lines, American Airlines, United Airlines and Alaska Airlines.[111]

    On June 6, 2016, T-Mobile expanded its partnership with GoGo to offer T-Mobile users one hour of free WiFi on customers phones while T-Mobile One Plus and One Plus International users also get free WiFi throughout the entire flight. T-Mobile also included other messaging apps (iMessage, Google Hangouts, WhatsApp and Viber) in addition to SMS texting being provided since September 2014.[112]

    Wi-Fi network (private)[edit]

    T-Mobile has also used the term to describe Wi-Fi Access Points that it sold to end users to expand their cell phone network to phones equipped to also receive Wi-Fi using a VOIP-like technology. (The models included at least two by Linksys: the WRTU54G-TM and the WRT54G-TM and one by D-Link: the TM-G5240.)


    For the fiscal year 2017, T-Mobile US reported earnings of US$4.481 billion, with an annual revenue of US$40.604 billion, an increase of 8.3% over the previous fiscal cycle. T-Mobile's shares traded at over $62 per share, and its market capitalization was valued at over US$58.1 billion in November 2018.[113]

    Year Revenue
    in mil. USD$
    Net income
    in mil. USD$
    Total Assets
    in mil. USD$
    Price per Share
    in USD$
    2011 20,618 −4,718 9,483 17.40
    2012 19,719 −7,336 33,622 12.10
    2013 24,420 35 49,953 21.14 40,000
    2014 29,564 247 56,653 30.59 45,000
    2015 32,467 678 62,413 36.45 50,000
    2016 37,490 1,405 65,891 44.29 50,000
    2017 40,604 4,481 70,563 62.59 51,000
    2018 43,310 2,888 72,468 63.61 52,000

    Products and services[edit]

    Mobile phone & data[edit]

    Magenta MAX[edit]

    On January 22, 2021, it was announced that T-Mobile unveiled its newest 5G smartphone plan that offers no throttling called T-Mobile Magenta MAX. With the Magenta Max plan customers will get unlimited Premium Data (4G and 5G), unlimited 4K UHD video streaming, Netflix on Us for single line plans, mobile high-speed hotspot data at 40GB, Unlimited talk, text, and data in Mexico and Canada with up to 5GB of high-speed data. T-Mobile Tuesdays free thank you gifts and discounts, unlimited Gogo in-flight texting and Wi-Fi all flight long, free texting and data in 210 countries and destinations, and free Scam Shield Premium protection, including free Scam Block and Caller ID. Magenta MAX cost the same as the Magenta Plus plan at $57 per line per month for three lines with autopay with taxes and fees included.[114][115]

    Magenta & Magenta Plus[edit]

    On June 2, 2019, T-Mobile announced the launch of Magenta and Magenta Plus plans to phase out and replace the T-Mobile ONE family of plans. The Magenta family of plans build on the existing features of the T-Mobile ONE and ONE Plus plans, but now include additional features like 3GB of Mobile HotSpot Data for standard Magenta plans, and retaining the same enhanced HD Streaming, 20GB of Mobile HotSpot Data, and other features of the T-Mobile ONE Plus plans.[116]

    Military, First Responder, and Unlimited 55+[edit]

    Alongside the T-Mobile Magenta family of plans are the specialized plans offered to Military personnel, First Responders, and seniors age 55 and up.

    Military and First Responder plans allow for qualified service members to receive 50% off of standard pricing Magenta and Magenta Plus plans. Customers must verify their affiliation within 45 days of activation or switching to the plan in order to retain the discounted offer.[117][118]

    The Unlimited 55+ allows customers at or over the age of 55 to receive a set discounted price on standard rate plans, however these accounts are limited to only 2 lines per account. Certain customers were permitted to add a third line to their account during a specific promotional period.[119]

    T-Mobile ONE w/ ONE Plus Family[edit]

    In August 2018, T-Mobile introduced T-Mobile ONE w/ ONE Plus Family plan, which allows HD streaming and adds 20 GB of mobile hotspot at 4G LTE speeds, and Name ID.[120]

    As of June 2, 2019, the T-Mobile ONE and ONE w/ ONE Plus Family plans have been retired and replaced by the new Magenta plans.[121]

    T-Mobile ONE[edit]

    In August 2016, T-Mobile introduced T-Mobile ONE. It will be the only rate plan offered in the future, with plans to gradually phase out Simple Choice.[122][123][124] The plan has been criticized by the Electronic Frontier Foundation and others for potentially violating net neutrality rules and making previously-included features paid extras.[125][126][127]

    As of June 2, 2019, the T-Mobile ONE and ONE w/ ONE Plus Family plans have been retired and replaced by the new Magenta plans.[121]

    T-Mobile Essentials[edit]

    The T-Mobile Essentials plan provides customers unlimited talk, text, and data service at a lower price than a standard Magenta or Magenta Plus plan. However, the Essentials plan does not include taxes and fees as the Magenta and Magenta Plus plans do. It also allows T-Mobile to prioritize other customers over Essentials customers' data usage on the network at any time during network congestion or peak times.[128]

    Netflix On US[edit]

    T-Mobile offers any customer on a Magenta, Magenta Plus, or Magenta MAX plan with 2 or more lines to participate in the Netflix on Us offer, essentially covering the cost of one standard Netflix subscription in the plan. Customers have the option to upgrade their subscription to Netflix's premium service for an additional cost, which will be added to the customer's T-Mobile bill.[129]

    Simple Choice[edit]

    In March 2013, T-Mobile introduced a new streamlined plan structure known as Simple Choice for new customers. This is part of an initiative called Un-carrier which drops contracts, subsidized phones, overage fees for data, and early termination fees.[29]

    Capping unlimited data users[edit]

    On August 31, 2015, T-Mobile announced it will ask users who abuse its unlimited on-smartphone data plan by violating T-Mobile's Terms & Conditions regarding tethering (which like unlimited on-smartphone data, remains unlimited, but offers a 14 GB high-speed allotment before throttling takes effect), by permanently removing user access to unlimited plans and migrating users to a tiered data plan. By doing so, all plans after a select amount of inclusive high-speed data, result in automatic throttled speeds, preventing unlimited high-speed tethering use and abuse of the network. T-Mobile stated that there are a small handful of users who abuse the tethering plan by altering device software and/or the use of an Android app that masks T-Mobile's ability monitoring whether data is on-smartphone, or through smartphone mobile hotspot (tethering) by mimicking all data as on-smartphone use, with some customers abusing the service by using as much as 2 TB per month, causing speed issues for all other customers.[130]

    InReach program[edit]

    The InReach program[131] provides a free cell phone and a limited number of voice minutes each month for low-income-eligible families (one per family) who do not use Lifeline services offered by any other phone or wireless company. It is funded through the Universal Service Fund,[132] but is only operational in a limited number of states and Puerto Rico.[133]

    Prepaid mobile phone & data[edit]

    Metro by T-Mobile[edit]

    Main article: Metro by T-Mobile

    The former MetroPCS was taken over by T-Mobile in 2013, the new company formed T-Mobile US and currently continues to offer prepaid wireless services under the Metro by T-Mobile brand.

    Former prepaid services[edit]

    GoSmart Mobile[edit]

    GoSmart Mobile was a T-Mobile branded service that launched in beta on December 7, 2012, and became officially available nationwide on February 19, 2013. GoSmart offered no-contract SIM wireless services. GoSmart Mobile was sold to consumers through dealers who worked as independent contractors under their own company name. Such sellers are known as "Authorized Dealers" with either physical or online stores. In September 2016, T-Mobile sold the brand and 326,000 GoSmart Mobile customers to TracFone Wireless.[134] The customers were reclassified as wholesale subscribers.[135]

    Television and streaming[edit]


    On December 13, 2017, T-Mobile US announced its intent to acquire the IPTV provider Layer3 TV, which operates in Chicago and Washington, as the basis of its own subscription television service initially planned to launch in 2018.[136][137][138][139][140] On April 10, 2019, T-Mobile officially announced the re-branding and re-launch of Layer3 TV as TVision Home[141] The service mirrors the hardware, packaging, and pricing models of other linear television providers.[142][143]

    On October 27, 2020, T-Mobile US introduced over-the-top streaming services under the TVision branding. It consisted of several packages, including TVision Vibe (a lower-cost bundle focused on entertainment channels), TVision Live (network television, basic cable and sports networks, as well as cloud DVR), and TVision Channels (with standalone subscriptions for pay television services).[144] TVision Home ceased operations on December 30, 2020.[145]

    On March 29, 2021, T-Mobile announced that TVision would be discontinued on April 29, 2021. The provider will instead offer promotional bundles with the third-party providers Philo and YouTube TV.[146]

    Financial services[edit]

    Banking cards[edit]

    On January 22, 2014, T-Mobile announced that it would expand its products into banking. T-Mobile would provide Visa card with banking features and a smartphone money management application with reduced-fee or zero-cost services for T-Mobile wireless customers. In addition, customers would have access to over 42,000 ATMs with no fees.[147] In early 2016 T-mobile decided to discontinue the banking cards. They can no longer be purchased at T-Mobile.

    Online banking[edit]

    In early 2019 T-mobile released T-Mobile Money, an online banking option.

    Customer service[edit]

    T-Mobile Store in Hartford, Connecticut

    Team of Experts[edit]

    In 2018, T-Mobile officially announced its new customer care concept called Team of Experts. The premise being customers never being transferred to another department. All representatives are trained in billing, payment arrangements, and cancellations when in the past each had their own separate department. In addition to being cross-trained, the Team of Experts, which consists of usually between 30 and 35 account reps, 4 to 6 technical support representatives, 4 supervisors overseeing the representatives, and one manager, are assigned specific markets, usually within the region, the call center is in.[148]


    From as early as 2004, the company has captured multiple J. D. Power annual awards in the areas of retail sales satisfaction, wireless customer care, and overall customer satisfaction.[6] In 2011, J. D. Power and Associates stated that T-Mobile retail stores achieved the highest ratings among major wireless carriers for customer satisfaction for the fourth consecutive year, performing particularly well in price and promotions.[149] Also in 2011, J. D. Power and Associates ranked T-Mobile USA highest among major providers in wireless customer care for the second consecutive year.[150]

    On December 3, 2015, Consumer Reports named T-Mobile the number one American wireless service provider. The results combine data from customer service, voice quality, text messaging services, and data speeds.[9]

    On February 6, 2016, T-Mobile was awarded the JD Power Award for customer satisfaction in the full-service wireless category for the second year in a row. T-Mobile received the highest score ever in the wireless industry.[151]

    In 2019, T-Mobile was recognized as one of Fortune's Top 100 Companies To Work For, ranking #49.[152]


    Jamie Lee Curtis was the spokesperson for T-Mobile USA's predecessor, VoiceStream Wireless, since 1998. VoiceStream's advertising slogan was: "Get more from life". During the transition to the T-Mobile brand, Jamie Lee Curtis continued as a spokesperson for a short time and the slogan was changed to "T-Mobile. Get More." Starting in 2002, the company's spokesperson was Catherine Zeta-Jones who was the main figure in its branding strategy. As of September 2006, Zeta-Jones had officially been dropped as the "face" of the company for its advertising campaigns due to a corporate rebranding strategy.[153] The company also relied on rapper Snoop Dogg as the spokesperson for its T-Mobile Sidekick in a series of commercials late in 2004, the company also released a series of Sidekick phones known as the D-Wade Edition for basketball player Dwyane Wade.

    The company is also an official sponsor of Major League Baseball, the National Basketball Association, the NBA Rookie Challenge, Women's National Basketball Association and the Overwatch League. In Puerto Rico, the company also sponsors the Puerto Rico Olympic Committee[154]

    In late May 2009, Zeta-Jones was brought back as a company spokesperson to show customers how to pay less for their wireless plan in a new "Mobile Makeovers" advertising campaign that refers a customer to third-party comparison site[155][156]

    In late 2009, commercials for the T-Mobile MyTouch 3G featured the song "If You Want to Sing Out, Sing Out" by Cat Stevens[157] and celebrities such as Chevy Chase, Molly Shannon, Dana Carvey and Darrell Hammond.[158] Another commercial with the same song performed by a different artist showed Wyclef Jean, Avril Lavigne and Brad Paisley.[159]

    Carly Foulkes is the spokeswoman for the myTouch 4G in commercials that parody the Get a Mac campaign. The model is known for Rugby Ralph Lauren ads.[160][161][162] Although Foulkes is often identified with the color pink, T-Mobile actually has a color trademark for the color magenta,[163] and markets itself using its corporate colors.[164][165]Virgin Mobile has, in turn, parodied the Carly Foulkes ads.[166]

    In September 2010, the company launched "Kids are free till 2012" for family lines.

    On December 1, 2011, a group of 100 Chicago-area women, along with Carly Foulkes, were featured in a flash-mob style performance at Woodfield Mall in Schaumburg, Illinois, where the group, dressed in magenta dresses, sang and danced through the mall's atrium to their cover of (There's No Place Like) Home for the Holidays. The performance was filmed and edited into a holiday commercial, which was a success.

    T-Mobile US has naming rights contracts with several prominent US sports venues. In 2016, the company signed a contract to place its name on a venue then nearing completion on the Las Vegas Strip. T-Mobile Arena became home to the Vegas Golden Knights of the NHL the following year.[167] In 2018, with Safeco Insurance choosing not to renew its naming contract with Major League Baseball's Seattle Mariners to place its name on the team's stadium, T- Mobile US signed a similar deal, resulting in the former Safeco Field becoming T-Mobile Park on January 1, 2019.[168] Most recently, the name of the main indoor arena in Kansas City, Missouri changed from Sprint Center to T-Mobile Center following the two companies' 2020 merger.[169]

    Un-carrier movement[edit]

    Starting in 2013, T-Mobile launched the Un-carrier marketing campaign. This movement introduced a slew of new tactics to offer consumers cheaper rate plans, cheaper global coverage, and several other benefits. T-Mobile CEO John Legere laid out an "Un-Carrier manifesto" highlighting the approach and goals he wanted the company to pursue. One popular Un-carrier move features T-Mobile Tuesdays, where customers are offered a variety of free products and also able to win prizes.[170][171] The most recent Un-carrier campaign is titled "T-Mobile One". This is a new family plan offering, replacing all previous plans and is an all-inclusive unlimited plan, giving unlimited talk, text, and data. The only caveat being a video streaming on any device is limited to 480p resolution.[172] CEO John Legere in an interview said "The biggest pain point that a million customers told me about is that they hate data buckets. And we had such success with Binge On that we wanted to turn our company into somebody that's selling a monthly subscription to the internet, all in, unlimited."[173] As of October 7, 2016, about a quarter of the overall account numbers have moved over to T-Mobile One, and about three-quarters of new postpaid accounts are activating on T-Mobile One.

    Labor relations[edit]

    T-Mobile US employees and two labor unions have led multiple unionization attempts beginning as early as 2001.

    Formation of TU[edit]

    Hundreds of T-Mobile employees, with the backing of the Communications Workers of America (CWA) and the German union ver.di, have joined together as TU to gain representation at T-Mobile.[174] In July 2011, technicians in Connecticut, voted for representation by the Communications Workers of America-TU.[175] On September 25, 2013, MetroPCS workers in Harlem, NY, voted for a union voice and representation by CWA-TU.[176]

    2009 coordinated organizing effort[edit]

    CWA President Larry Cohen and a disguised, unidentified T-Mobile USA employee pictured at a 2009 press conference announcing a coordinated unionizing effort

    In 2008, the CWA and ver.di launched a coordinated effort to unionize company employees. A spokesman for the CWA called on the company to stop resisting mobilization efforts and allow company employees to unionize as German employees of T-Mobile USA's parent company, DT, have done. In response, the company released an employee satisfaction study showing that more than seventy percent of the company's 40,000 workers were "very satisfied" with their jobs. Through a spokesman, the company stated, "Despite the Communication Workers of America's periodic organizing efforts for more than nine years, no group of T-Mobile employees has ever chosen to be represented by a union. While our company is always striving to find ways to improve, year after year, employees continue to view T-Mobile as a good place to work where they have no need for, or interest in, a union."[175]

    Political pressure[edit]

    In 2009, a number of politicians, in one case acting after lobbying efforts by CWA union activists, wrote letters to René Obermann, DT's chief executive officer, in an effort to influence T-Mobile USA's labor practices in the U.S.[177]

    In a March 13, 2009, letter, U.S. Senator John Kerry (D-MA) asked "why the company's approach to labor rights are different in Germany than in the United States". In an April 30, 2010, letter sent after lobbying by Communications Workers of America activists, 26 Democratic members of Congress called on DT to protect and respect workers' rights in the U.S.[177] A separate July 1, 2010, letter from seven Republicans addressed the same issue.[178][179] On August 10, 2010, U.S. Senator Bob Casey (D-PA) released a statement in support of the worker's efforts to organize a union at the company.[180] In a letter, dated September 21, 2010, fifteen Californian Members of Congress urged Obermann to take action and implement fair and equitable labor relations.[citation needed]

    In a November 5, 2009, letter, Thomas DiNapoli, New York State Comptroller and Trustee of the New York State Common Retirement Fund, stated concerns about "the potential impact on the value of T-Mobile that may result from a disenfranchised workforce and the associated negative publicity that may impact T-Mobile's profitability."[citation needed]


    On December 9, 2009, the non-profit organization American Rights at Work published a report written by Prof. John Logan, Director of Labor Studies at San Francisco State University, titled "Lowering the Bar or Setting the Standard? Deutsche Telekom's U.S. Labor Practices". The report details behavior by the company that the author perceives as anti-union including dissemination of anti-union materials, intimidation and threats directed at pro-union workers, "captive audience meetings" and the retention of anti-union specialists.[181] In the report, which is based on documents from the National Labor Relations Board, internal company memos and handbooks, and interviews with workers, Logan asserts that the company engaged in a systematic campaign to prevent employees from forming a union and that DT was guilty of operating by a double standard. He claims that Deutsche Telekom respects workers' rights in Germany, where it cooperates closely with unions, but mistreats workers in the United States and interferes with their right to organize.[clarification needed][182]

    On September 2, 2010, Human Rights Watch released a report written by Lance Compa titled "A Strange Case: Violations of Workers' Freedom of Association in the United States by European Multinational Corporations". The report concludes that "company policy has translated into practices that leave the workforce fearful about even seeking union representation."[183] DT proclaims its adherence to international labor law and standards that are embodied in German domestic laws. But HRW found that "T-Mobile USA's harsh opposition to workers' freedom of association in the United States betrays Deutsche Telekom's purported commitment to social responsibility, impedes constructive dialogue with employee representatives, and in several cases, has violated ILO and OECD labor and human rights standards".[184]

    Labor Related Awards[edit]

    T-Mobile has received multiple workplace awards. T-Mobile received a score of 100 on the Disability Equality Index (DEI), which measures disability inclusion. They were also named the Best Place to Work for LGBT Equality by the Human Rights Campaign for four consecutive years. T-Mobile was also awarded a Designation for the top 100 Military Friendly Employer by Military Friendly in 2017 for the tenth time. It was recognized as one of the World's Most Ethical Companies by the Ethisphere Institute for the ninth year in a row. In addition to national awards, T-Mobile has also won local awards in many locations, including the best place to work in Albuquerque, New Mexico and Wichita, Kansas where the company has call centers located.[185] On February 16, 2018 Fortune announced their 100 best companies to work for, naming T-Mobile 86th.[186] On July 24, 2018, Forbes ranked T-Mobile 182nd on their top 300 Best Places to Work for Women list.[187]



    Main article: Microsoft data loss 2009

    On October 1, 2009, some users of Microsoft's Sidekick handset temporarily lost personal data, including contacts, notes, and calendars. On October 8, most data services were restored to users. The company and Microsoft announced on October 10 that Sidekick device data "almost certainly has been lost as a result of a server failure at Microsoft/Danger."[188] On October 15, Microsoft said it had been able to recover most or all data and would begin to restore it.[189]

    Network outages[edit]

    On November 9, 2009, some of the company's subscribers temporarily lost the ability to send and receive calls and text messages for several hours.[191] The company confirmed the outage via Twitter. The company stated that approximately five percent of its subscribers had been affected. It claimed that the problem was caused by a system software error.[192]

    On May 8, 2018, subscribers throughout Houston, Texas experienced an approximately four-hour interruption in service caused by damage to a fiber-optic cable.[193]

    On June 15, 2020, subscribers across the United States suffered an outage in service (primarily voice and text) due to routing issues.[194][195]

    Misrepresentation as 4G[edit]

    In 2010, T-Mobile began marketing both its HSPA and HSPA+ services as "4G". Media outlets considered this branding to be deceptive.[196]

    Later on, after the ITU expanded its definition of 4G to include HSPA+,[91] T-Mobile continued to market standard HSPA devices and service as 4G. Not only do these HSPA (non-Evolved) devices continue to not meet 4G standards, they are incapable of operating at 4G speeds.[49] Concerns were also displayed over the possibility of confusion when actual LTE networks were deployed.[197][198]

    Information security[edit]

    Nicolas Jacobsen was charged with intruding into the company's internal network in January 2005.[199] Reports indicated that for about a year Jacobsen had access to customer passwords, e-mail, address books, Social Security numbers, birth dates, and Sidekick photos. Affected customers included members of the United States Secret Service. Secret Service informant identified Jacobsen as part of "Operation Firewall" which provided evidence that Jacobsen had attempted to sell customer information to others for identity theft. T-Mobile USA and the Secret Service did not elaborate on the methods Jacobsen used to gain access but sources close to the case indicated that Jacobsen exploited an unpatched flaw in the Oracle WebLogic Server application software used by the company.[200] Additional SQL injection vulnerabilities with the company's web site were reported by Jack Koziol of the InfoSec Institute.[201]

    T-Mobile offers access to voicemail without the input of a password by default. Parties acting in bad faith may be able to access such voice mailboxes via Caller ID spoofing. To avoid this possibility, T-Mobile recommends that all customers password-protect their mailboxes, but still offers the no password configuration by default due to customer demand.[202]

    On June 6, 2009, a message posted from an email account "" to the Full Disclosure mailing list claimed that the company's network had been breached and showed sample data. The sender offered "databases, confidential documents, scripts and programs from their servers, financial documents up to 2009" to the highest bidder.[203][204] On June 9, the company issued a statement confirming the breach but stating that customer data was safe. It claimed to have identified the source document for the sample data and believe it was not obtained by hacking.[205] A later statement claimed that there was not any evidence of a breach.[206]

    Privacy and surveillance[edit]

    T-Mobile USA received a portion of the 1.3 million largely warrantless law enforcement requests for subscriber information (including text messages and phone location data) made in 2011, but refused to state how many requests it received.[207] It did say that in the last decade, the number of requests have increased by 12 to 16 percent annually.[208]

    Data retention policies[edit]

    According to T-Mobile's privacy policy highlights, "Retention and Disposal", information is retained for as long as there is business or tax need or as applicable laws, regulations, or government orders require. T-Mobile notes that it disposes of Personal Information, uses reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).[209]

    In 2010, the Department of Justice (DOJ) released a document entitled, "Retention Periods of Major Cellular Providers," to advise law enforcement agents seeking to obtain cell phone records. This document was uncovered by the ACLU's coordinated records request on cell phone location tracking by police. Notably, the document showed that T-Mobile subscriber information was retained for 5 years and call detail records were kept for 2 years (prepaid) and 5 years (postpaid).[210]

    In 2013, Massachusetts Sen. Edward Markey revealed responses from the top four U.S. wireless providers as well as U.S. Cellular, C Spire, and Cricket/Leap Wireless, to his inquiry regarding user information disclosed to law enforcement officials. The following was T-Mobile's response regarding data retention: T-Mobile US retains customers' historic cell site information and cell tower dump information (180 days); call details records (7–10 years); text message content, data requests, and geo-location data not stored; voicemail content (up to 21 days); subscriber information (6 years after the account is closed).[211]

    Comparing the 2010 DOJ memo released by the ACLU and Markey's 2013 wireless data retention disclosures, T-Mobile increased the retention period for subscriber information from 5 to 6 years. T-Mobile also increased its call detail record retention from 2 years (prepaid) and 5 years (postpaid) to 7–10 years.

    2021 data breach[edit]

    On August 15, 2021, it was reported that T-Mobile is investigating a reported data breach which may have exposed the private info of more than 100 million people. The perpetrator is apparently trying to sell off a portion of the data. An anonymous author of a forum post is offering up roughly one-third of T-Mobile USA's customer data in exchange for 6 bitcoins or a bit less than $280,000 as of Aug. 15. The stolen data, from which has reportedly obtained from multiple T-Mobile servers includes names, addresses, and phone numbers; social security numbers; IMEI numbers, which are unique to each mobile device; and driver's license info. It has been confirmed that the data thief's access to T-Mobile's servers has been cut off. T-Mobile hasn't yet responded to request for comment, but did state that they are "aware of claims made in an underground forum" and is now "actively investigating their validity."[212][213]

    On August 16, 2021, T-Mobile confirmed that the company had indeed been hit by a data breach, but declined to say whether any customers personal information was accessed or even how widespread the damage might be. The company's acknowledgement that the breach come after hackers told Vice, that they were selling "full customer info" that was obtained from T-Mobile servers.[214][215]

    On August 18, 2021, T-Mobile gave an update on the latest findings regarding the recent data breach even though the investigation is ongoing. According to the preliminary analysis, the attack was able to obtain the records more than 40 million former and prospective customers that have applied for credit, as well as 7.8 million existing postpaid customers. T-Mobile has confirmed that the data collected by the hackers included sensitive personal information, such as the first and last names, birthdates, driver’s license/ID numbers, and Social Security numbers, but where unable to phone numbers, account numbers, PINs or passwords. T-Mo is offering two years of free identity protection services from McAfee and is also T-recommending its customers to change their PIN as soon as possible. No Metro by T-Mobile, former Sprint prepaid or Boost Mobile customers have been included in the attack. [216][217]

    It was reported on August 23, 2021, that T-Mobile has been hit with a pair of class-action lawsuits have been filed in Washington federal court as the number of both current and former customers impacted by the cyberattack grows. One of the lawsuits accuses T-Mobile of the putting plaintiffs as well as members of the class-action "considerable risk" due to the failure to adequately protect its customers as a result of negligent conduct. The second lawsuit alleges that victims of the attack have already spent as much as 1,000 hours to address the privacy concerns stemming from the attack, which includes reviewing financial and credit statements for evidence of unauthorized activity. [218]

    On August 24, 2021, it was announced the T-Mobile Business customers have been affected by the recent data breach according to T-Mobile for Business information site which states that the exact business and personal information that was accessed varies by business and individual. The company has determined that the types data that impacts businesses includes Business name, federal tax ID, business address, contact name and business phone number, as well as the personal information stated in the above paragraphs and that there is no indication that business or personal financial information, including credit or debit card information, account passwords or PINs were accessed by the data breach. [219]

    On August 26, 2021, the hacker who goes by the name of John Binns, apparently did an interview on how he was able to get through T-Mobile’s servers. Binns stated that he used a readily available tool to locate an exposed router and that it took him a week to penetrate the customer data that is stored in a T-Mobile’s data center located near East Wenatchee, Washington. Binns also provided apparent evidence that supported his claim of being responsible for the attack and that he stole the data to create “noise” and get attention. The Wall Street Journal asked about the claims, to which T-Mobile has declined to comment on. [220][221]

    On September 6, 2021, it was revealed that T-Mobile US customers have filed a series of class action lawsuits that accuse the company of negligence after hackers exposed personal data of million of current, former and prospective customers. At least 3 lawsuits have been filed in district court and all demanding jury trials. Two of the complaints are accusing T-Mobile of violating the US Federal Trade Commission (FTC) Act of 1914, which prohibits companies from engaging in “unfair or deceptive” activities, which includes companies failing to maintain appropriate security measures to safeguard customer information. In another filing, the plaintiff noted that the FTC provided cybersecurity guidelines advising companies not to maintain personally identifiable information “longer than is needed for authorisation of a transaction”. Another class action suit is accusing T-Mobile of violating the California Consumer Privacy Act, which assigns specific penalties to companies which allow unauthorised access to their customers’ data. [222]

    See also[edit]


    1. ^ ab"T-Mobile Management & Board of Directors". T-Mobile US Investor Relations. T-Mobile US. Retrieved 16 June 2018.
    2. ^ abcdef"T-Mobile US, Inc. Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. February 2019.
    3. ^"Deutsche Telekom's Deal With SoftBank Tightens Its Grip on T-Mobile US". Wall Street Journal. 7 September 2021. Retrieved 24 October 2021.
    4. ^"FAQ". T-Mobile. Retrieved 15 June 2017.
    5. ^"T-Mobile USA Reports Fourth Quarter 2012 Results"(PDF (123 KB)) (Press release). T-Mobile USA. 28 February 2013.[permanent dead link]
    6. ^ abc"Overview – Quick Facts". T-Mobile USA. 2011. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
    7. ^ ab"T-Mobile US employment 2013-2020". Retrieved 14 May 2021.
    8. ^"T-Mobile US, Inc. - Quarterly Results

      Verizon Customer Service Contacts

      Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

      General correspondence address:
      PO Box 33078
      St Petersburg, FL 33733

      One Verizon Way
      Basking Ridge, NJ 07920

      Phone Contacts

      Main: 908-559-2000
      Customer Service: (800) 837-4966

      Customer Service Resources

      [email protected]

      Social Media Contacts


      Executive Contacts

      Primary Contact
      Nancy Clark
      Senior Vice President & Group President - Consumer Sales & Service
      One Verizon Way
      Basking Ridge, NJ 07920
      [email protected]

      Secondary Contact
      Ronan Dunne
      Executive Vice President and President of Verizon Wireless
      One Verizon Way
      Basking Ridge, NJ 07920
      [email protected]

      Chief Executive
      Hans Vestberg
      One Verizon Way
      Basking Ridge, NJ 07920
      [email protected]

      Last updated: August 28, 2020.

      T-Mobile". Retrieved 26 July 2021.
    9. ^ ab"Consumer Reports ranks T-Mobile as No. 1 carrier". 3 December 2015.
    10. ^"T-Mobile and Sprint's merger is officially complete". Retrieved 1 April 2020.
    11. ^Bellevue; Washington; Overl; Park; April 1, Kansas-; 2020 –. "T-Mobile Completes Merger with Sprint to Create the New T-Mobile". Retrieved 1 April 2020.CS1 maint: numeric names: authors list (link)
    12. ^"What the T-Mobile & Sprint Merger Means for You



      The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes, latest offers and much more.

      With My Verizon you can:

      • View your account in one seamless feed.
      • Get on-demand support tools like Live Chat and step-by-step troubleshooting instructions as needed. Need extra help? Customer service is just a tap away.
      • Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it.
      • Change or manage your account safely anywhere, anytime. Easily switch to a different plan or go Unlimited right from your device.
      • Make secure payments quickly. Manage and pay your bills easily, or simply enroll in Auto Pay.
      • Score rewards, once-in-a-lifetime experiences and exclusive perks from your favorite brands when you register for Verizon Up.
      • Shop phones, wearables, smart devices and accessories right from the app, and get delivery as quickly as the same day.
      • Control your entire Verizon experience, in just one app.

      ***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***

      Version 9.5.0

      Shop for the holidays today!

      Ratings and Reviews

      4.6 out of 5

      4.5M Ratings

      Great Value and Service!

      Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons.
      Sprint could take notes on signal strength...
      I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!!
      I told you so!!!!
      Switched that day to Verizon and never looked back...

      Billing / customer service

      Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..

      Problem redeeming credits

      I have tried redeeming credits twice. The first time, the process worked fine. The second time, the system would not redeem my credit for the offered Starbucks savings. I tried contacting Support, but it seems to be artificial intelligence and did not understand what I wrote. It asked me to use different words. I have, in general, found Verizon Support to be hit and miss. For a recent trip out of the country, two different support staff failed to give accurate information about how to get Verizon coverage. The website information was correct but it was not relayed correctly by staff. May 23, 2020: redeeming points continues to be a problem. Today, I found the offer from Verizon for them to donate five dollars to a kids food program. I went through the process and agreed to the donation. For whatever reason, I continued looking at the information available and found out that I had to go through a second step in order for Verizon to actually make the donation. This seemed to me to be an attempt by Verizon to make it seem that they were going to make the donation without it actually costing them anything. Why would a customer need to say more than once that they wanted Verizon to make the promised donation?

      The developer, Verizon Wireless, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

      Data Linked to You

      The following data may be collected and linked to your identity:

      • Purchases
      • Financial Info
      • Location
      • Contact Info
      • User Content
      • Search History
      • Identifiers
      • Usage Data
      • Diagnostics

      Privacy practices may vary, for example, based on the features you use or your age. Learn More


      Verizon Wireless

      168.3 MB


      Requires iOS 11.0 or later.
      Requires iPadOS 11.0 or later.
      iPod touch
      Requires iOS 11.0 or later.

      English, Spanish

      Age Rating

      © 2021 Verizon Wireless



      • Family Sharing

        With Family Sharing set up, up to six family members can use this app.

      More By This Developer

      You Might Also Like

      T-Mobile". Retrieved 1 April 2020.
    13. ^"T-Mo and Sprint will unify under the T-Mobile brand on August 2". Retrieved 16 July 2020.
    14. ^"T‑Mobile Unveils Latest Un‑carrier Move: Scam Shield — A Massive Set of Free Solutions to Protect Customers From Rampant Scams and Robocalls

      2022 Could Be a Tough Year for Wireless Carriers

      AT&T (NYSE:T) Mobility CEO Jeff McElfresh threw some water on the blazing hot postpaid wireless industry at a recent investors conference. He said he expects a slowdown in subscriber additions across the industry next year as it laps significant tailwinds such as stimulus checks.

      With fewer net additions on the table, AT&T and its rivals Verizon(NYSE:VZ) and T-Mobile(NASDAQ:TMUS) will have to focus on reducing subscriber churn and increasing average revenue per user (ARPU).

      Person with headphones looking at a smartphone.

      Image source: Getty Images.

      2021 has been a good year

      Through the first nine months of 2021, the big three wireless carriers have seen double the number of postpaid phone net additions compared to the same period of 2020. The group added over 2 million new subscribers in the third quarter alone. 

      Beyond the big three carriers, customers also continue to sign up for the cable companies' phone services at a strong rate. Comcast and Charter have added a combined 1.7 million subscribers in 2021 versus 1.5 million in the same period last year.

      But analyst Craig Moffett pointed out during T-Mobile's third-quarter earnings call last month that third-quarter subscriber growth was about seven times the population growth of the United States. While customers shifting from prepaid to postpaid, adding more second lines for themselves, or adding kids' lines at earlier ages may account for some growth, that rate is practically unsustainable.

      Who can take more than their fair share?

      In order to keep growing their wireless businesses in a low-subscriber-growth environment, the carriers will have to win subscribers from one another, more so than in the previous year. One metric to keep an eye on as an investor, then, is subscriber churn. If a carrier isn't losing many subscribers every month, it doesn't have to take as many subscribers away from the competition in order to grow.

      To that end, AT&T and T-Mobile have fared better than Verizon at keeping postpaid phone subscriber churn at the low levels seen in 2020. And that's shown up in their net subscriber additions, which handily outpace Verizon's this year.

      McElfresh is confident AT&T can maintain its low churn rates in 2022, noting it's providing a higher level of customer service than it's historically done in the past. He monitors the brand's net promoter score to predict churn, and he said it's trending well.

      Meanwhile, T-Mobile is working to move legacy Sprint customers over to the T-Mobile network, and it's years ahead of Ma Bell and Big Red on its 5G build-out. As more customers look to move to 5G, T-Mobile stands at a strong advantage.

      Verizon is used to offering the best network, and charging a premium price for that higher-quality service. But heading into 2022, it's not worth the premium price it charges. Its network is inferior to AT&T, and its pricing is inferior to the cable companies that also use Verizon's network. That's going to make it difficult for it to hold onto customers.

      Growing revenue without subscriber growth

      The other lever wireless carriers can pull to keep growing is increasing revenue per account. That's, of course, easier said than done -- and certainly easier said than done while remaining a profitable endeavor.

      To that end, T-Mobile has been incentivizing customers to upgrade their plans by limiting some device promotions to its high-end service plan. Half of its new customers are taking the top-tier Magenta MAX plan, according to CEO Mike Sievert. And while T-Mobile is seeing strong momentum in getting retail subscribers to move up to its higher-priced plan, it also expects a large amount of growth from lower ARPU enterprise and government subscribers. Still, management expects a relatively flat ARPU in 2022.

      AT&T sees potential growth for its high-end plan as well. McElfresh points out that just 20% of subscribers are on its top-tier plan, so there's a lot of opportunity to upgrade. Likewise, he expects ARPU to remain flat in 2022. 

      Verizon has managed to grow its revenue per account in 2021, but its growth rate is more limited. Not only is it facing pricing pressure from the competition, as mentioned, it also says more than 30% of its subscribers are already on its premium plan. Verizon has done a good job of upselling device protection plans, though, increasing revenue per user.

      Not everyone can be a winner

      2022 is going to be a tough year for wireless carriers. The telecom industry will suffer a hangover from the stellar growth it saw this year, and the competition to win subscribers will put pressure on all three major carriers to drive down prices and increase promotions. Verizon looks poorly positioned, and T-Mobile looks best suited to keep growing. While all the stocks look priced appropriately for their potential growth, T-Mobile's network lead and subscriber growth catalysts add up to make it the most attractive option for investors looking to pick up a telecom stock.

      T‑Mobile Newsroom" (Press release). T-Mobile Newsroom. Retrieved 16 July 2020.
    15. ^Staff (18 July 2002). "VoiceStream Will Now Be Called T-Mobile". Seattle Post-Intelligencer. Archived from the original on 28 April 2011. Retrieved 30 July 2011.
    16. ^Race, Shayndi; Das, Anupreeta (21 March 2011). "AT&T To Buy Rival in $39 Billion Deal". The Wall Street Journal. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
    17. ^Heberlein, Greg (4 May 1999). "Profit-Taking Pulls Dow Under 11,000". The Seattle Times. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
    18. ^"Merger of Tmo and Metropcs". the verge. May 2013. Retrieved 16 July 2017.
    19. ^"T-Mobile History". T-Mobile USA, Inc. 2011. Archived from the original on 28 April 2011. Retrieved 28 April 2011.
    20. ^"Form 10-K for the Year Ended December 31, 1996". U.S. Securities and Exchange Commission. 31 March 1997. Archived from the original on 11 March 2011. Retrieved 11 March 2011.
    21. ^"Memorandum Opinion and Order FCC 01-142"(PDF). Federal Communications Commission. 27 April 2001. Archived(PDF) from the original on 23 February 2004. Retrieved 6 May 2011.
    22. ^"About Us". VoiceStream Wireless Inc. 2000. Archived from the original on 15 August 2000. Retrieved 1 May 2011.
    23. ^"About Us". VoiceStream Wireless Corporation. 2002. Archived from the original on 3 April 2002. Retrieved 1 May 2011.
    24. ^"About Us". VoiceStream Wireless Inc. 2002. Archived from the original on 6 August 2002. Retrieved 1 May 2011.
    25. ^"Quick Facts About T-Mobile". T-Mobile US. Retrieved 1 December 2016.
    26. ^"T-Mobile USA merging with MetroPCS". Los Angeles Time. 3 October 2012. Archived from the original on 5 October 2012. Retrieved 3 October 2012.
    27. ^"MetroPCS shareholders approve merger with T-Mobile USA". Reuters. 24 April 2013. Retrieved 25 April 2013.
    28. ^Rahn, Cornelius. "Deutsche Telekom Can Sell T-Mobile Before Share Lock-Up Ends". Bloomberg L.P. Retrieved 19 May 2013.
    29. ^ abcChen, Brian X. (26 March 2013). "T-Mobile Shakes Up Its Service". The New York Times. Retrieved 20 April 2013.
    30. ^"T-Mobile announces Jump: two phone upgrades per year for $10 monthly". The Verge. 10 July 2013. Retrieved 10 July
    verizon wireless financial services number


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