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Eliminate the pain of remembering to pay your Cox Business bill and leverage any one of the various Canceling Recurring Payments Online Through EasyPay. Friends is an American television sitcom created by David Crane and Marta Kauffman, With an ensemble cast starring Jennifer Aniston, Courteney Cox. Quick Bill Pay Set up My CenturyLink. Why is this needed? As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying.

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1Internet speed claims represent maximum network service capability speeds and are based on wired connection to gateway. 1GIG speeds avail. to new customers with BGW320 and correct setup. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att/com/speed101. 2Comparison of Internet 1000 wired upload connection speed to Xfinity, Spectrum, and COX 1 Gig service with uploads of 35Mbps. 3Guards against known threats only; compatible Gateway and Smart Home Manager app required; security features must be enabled. 4HBO offer: Compatible device and online account registration req’d for HBO Max. Add’l fees and restr’s apply. 5Comparison of Internet 500 wired upload connection speed to Xfinity, Spectrum, and Cox 600MB, 400MB, and 500MB plans with 600MB, 400MB, and 500MB download and 10MB and 20MB upload. 6Number of devices depends on screen size/resolution. 7Comparison of Internet 300 wired upload connection speed to Xfinity, Spectrum, and Cox 300MB, 400MB, and 500MB plans with 300MB, 400MB, and 500MB download and 10MB and 20MB upload.

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    1AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi gateway. Limited to home Wi-Fi network. 2Parental Controls and Data Usage features available with BGW210, 5268AC and NVG599 Wi-Fi gateways. 3Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101. 4Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds may vary based on a number of factors and are not guaranteed. Download speeds are typically up to 1Mbps due to overhead capacity reserved to deliver the data. For more information, go to www.att.com/speed101.

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    ¹Internet speed claims represent maximum network service capabilities and based on wired connection to gateway. Actual customer speeds may vary based on a number of factors and are not guaranteed. Download speeds for Internet 1000 are typically up to 940Mbps due to overhead capacity reserved to deliver the data. For more information, go to www.att.com/speed101.

Источник: https://www.att.com/internet/fiber/

Justice News

The Boeing Company (Boeing) has entered into an agreement with the Department of Justice to resolve a criminal charge related to a conspiracy to defraud the Federal Aviation Administration’s Aircraft Evaluation Group (FAA AEG) in connection with the FAA AEG’s evaluation of Boeing’s 737 MAX airplane.

Boeing, a U.S.-based multinational corporation that designs, manufactures, and sells commercial airplanes to airlines worldwide, entered into a deferred prosecution agreement (DPA) in connection with a criminal information filed today in the Northern District of Texas. The criminal information charges the company with one count of conspiracy to defraud the United States. Under the terms of the DPA, Boeing will pay a total criminal monetary amount of over $2.5 billion, composed of a criminal monetary penalty of $243.6 million, compensation payments to Boeing’s 737 MAX airline customers of $1.77 billion, and the establishment of a $500 million crash-victim beneficiaries fund to compensate the heirs, relatives, and legal beneficiaries of the 346 passengers who died in the Boeing 737 MAX crashes of Lion Air Flight 610 and Ethiopian Airlines Flight 302.

“The tragic crashes of Lion Air Flight 610 and Ethiopian Airlines Flight 302 exposed fraudulent and deceptive conduct by employees of one of the world’s leading commercial airplane manufacturers,” said Acting Assistant Attorney General David P. Burns of the Justice Department’s Criminal Division. “Boeing’s employees chose the path of profit over candor by concealing material information from the FAA concerning the operation of its 737 Max airplane and engaging in an effort to cover up their deception. This resolution holds Boeing accountable for its employees’ criminal misconduct, addresses the financial impact to Boeing’s airline customers, and hopefully provides some measure of compensation to the crash-victims’ families and beneficiaries.”    

“The misleading statements, half-truths, and omissions communicated by Boeing employees to the FAA impeded the government’s ability to ensure the safety of the flying public,” said U.S. Attorney Erin Nealy Cox for the Northern District of Texas. “This case sends a clear message: The Department of Justice will hold manufacturers like Boeing accountable for defrauding regulators – especially in industries where the stakes are this high.” 

“Today's deferred prosecution agreement holds Boeing and its employees accountable for their lack of candor with the FAA regarding MCAS,” said Special Agent in Charge Emmerson Buie Jr. of the FBI’s Chicago Field Office. “The substantial penalties and compensation Boeing will pay, demonstrate the consequences of failing to be fully transparent with government regulators. The public should be confident that government regulators are effectively doing their job, and those they regulate are being truthful and transparent.”

“We continue to mourn alongside the families, loved ones, and friends of the 346 individuals who perished on Lion Air Flight 610 and Ethiopian Airlines Flight 302. The deferred prosecution agreement reached today with The Boeing Company is the result of the Office of Inspector General’s dedicated work with our law enforcement and prosecutorial partners,” said Special Agent in Charge Andrea M. Kropf, Department of Transportation Office of Inspector General (DOT-OIG) Midwestern Region. “This landmark deferred prosecution agreement will forever serve as a stark reminder of the paramount importance of safety in the commercial aviation industry, and that integrity and transparency may never be sacrificed for efficiency or profit.”

As Boeing admitted in court documents, Boeing—through two of its 737 MAX Flight Technical Pilots—deceived the FAA AEG about an important aircraft part called the Maneuvering Characteristics Augmentation System (MCAS) that impacted the flight control system of the Boeing 737 MAX. Because of their deception, a key document published by the FAA AEG lacked information about MCAS, and in turn, airplane manuals and pilot-training materials for U.S.-based airlines lacked information about MCAS.

Boeing began developing and marketing the 737 MAX in or around June 2011. Before any U.S.-based airline could operate the new 737 MAX, U.S. regulations required the FAA to evaluate and approve the airplane for commercial use.

In connection with this process, the FAA AEG was principally responsible for determining the minimum level of pilot training required for a pilot to fly the 737 MAX for a U.S.-based airline, based on the nature and extent of the differences between the 737 MAX and the prior version of Boeing’s 737 airplane, the 737 Next Generation (NG). At the conclusion of this evaluation, the FAA AEG published the 737 MAX Flight Standardization Board Report (FSB Report), which contained relevant information about certain aircraft parts and systems that Boeing was required to incorporate into airplane manuals and pilot-training materials for all U.S.-based airlines. The 737 MAX FSB Report also contained the FAA AEG’s differences-training determination. After the 737 MAX FSB Report was published, Boeing’s airline customers were permitted to fly the 737 MAX.

Within Boeing, the 737 MAX Flight Technical Team (composed of 737 MAX Flight Technical Pilots) was principally responsible for identifying and providing to the FAA AEG all information that was relevant to the FAA AEG in connection with the FAA AEG’s publication of the 737 MAX FSB Report. Because flight controls were vital to flying modern commercial airplanes, differences between the flight controls of the 737 NG and the 737 MAX were especially important to the FAA AEG for purposes of its publication of the 737 MAX FSB Report and the FAA AEG’s differences-training determination.

In and around November 2016, two of Boeing’s 737 MAX Flight Technical Pilots, one who was then the 737 MAX Chief Technical Pilot and another who would later become the 737 MAX Chief Technical Pilot, discovered information about an important change to MCAS. Rather than sharing information about this change with the FAA AEG, Boeing, through these two 737 MAX Flight Technical Pilots, concealed this information and deceived the FAA AEG about MCAS. Because of this deceit, the FAA AEG deleted all information about MCAS from the final version of the 737 MAX FSB Report published in July 2017. In turn, airplane manuals and pilot training materials for U.S.-based airlines lacked information about MCAS, and pilots flying the 737 MAX for Boeing’s airline customers were not provided any information about MCAS in their manuals and training materials. 

On Oct. 29, 2018, Lion Air Flight 610, a Boeing 737 MAX, crashed shortly after takeoff into the Java Sea near Indonesia. All 189 passengers and crew on board died. Following the Lion Air crash, the FAA AEG learned that MCAS activated during the flight and may have played a role in the crash. The FAA AEG also learned for the first time about the change to MCAS, including the information about MCAS that Boeing concealed from the FAA AEG. Meanwhile, while investigations into the Lion Air crash continued, the two 737 MAX Flight Technical Pilots continued misleading others—including at Boeing and the FAA—about their prior knowledge of the change to MCAS.

On March 10, 2019, Ethiopian Airlines Flight 302, a Boeing 737 MAX, crashed shortly after takeoff near Ejere, Ethiopia. All 157 passengers and crew on board died. Following the Ethiopian Airlines crash, the FAA AEG learned that MCAS activated during the flight and may have played a role in the crash. On March 13, 2019, the 737 MAX was officially grounded in the U.S., indefinitely halting further flights of this airplane by any U.S.-based airline.

As part of the DPA, Boeing has agreed, among other things, to continue to cooperate with the Fraud Section in any ongoing or future investigations and prosecutions. As part of its cooperation, Boeing is required to report any evidence or allegation of a violation of U.S. fraud laws committed by Boeing’s employees or agents upon any domestic or foreign government agency (including the FAA), regulator, or any of Boeing’s airline customers. In addition, Boeing has agreed to strengthen its compliance program and to enhanced compliance program reporting requirements, which require Boeing to meet with the Fraud Section at least quarterly and to submit yearly reports to the Fraud Section regarding the status of its remediation efforts, the results of its testing of its compliance program, and its proposals to ensure that its compliance program is reasonably designed, implemented, and enforced so that it is effective at deterring and detecting violations of U.S. fraud laws in connection with interactions with any domestic or foreign government agency (including the FAA), regulator, or any of its airline customers.

The department reached this resolution with Boeing based on a number of factors, including the nature and seriousness of the offense conduct; Boeing’s failure to timely and voluntarily self‑disclose the offense conduct to the department; and Boeing’s prior history, including a civil FAA settlement agreement from 2015 related to safety and quality issues concerning the Boeing’s Commercial Airplanes (BCA) business unit. In addition, while Boeing’s cooperation ultimately included voluntarily and proactively identifying to the Fraud Section potentially significant documents and Boeing witnesses, and voluntarily organizing voluminous evidence that Boeing was obligated to produce, such cooperation, however, was delayed and only began after the first six months of the Fraud Section’s investigation, during which time Boeing’s response frustrated the Fraud Section’s investigation.

Boeing also made significant changes to its top leadership since the offense occurred.

The department ultimately determined that an independent compliance monitor was unnecessary based on the following factors, among others: (i) the misconduct was neither pervasive across the organization, nor undertaken by a large number of employees, nor facilitated by senior management; (ii) although two of Boeing’s 737 MAX Flight Technical Pilots deceived the FAA AEG about MCAS by way of misleading statements, half-truths, and omissions, others in Boeing disclosed MCAS’s expanded operational scope to different FAA personnel who were responsible for determining whether the 737 MAX met U.S. federal airworthiness standards; (iii) the state of Boeing’s remedial improvements to its compliance program and internal controls; and (iv) Boeing’s agreement to enhanced compliance program reporting requirements, as described above.

The Chicago field offices of the FBI and the DOT-OIG investigated the case, with the assistance of other FBI and DOT-OIG field offices.

Trial Attorneys Cory E. Jacobs and Scott Armstrong and Assistant Chief Michael T. O’Neill of the Fraud Section and Assistant U.S. Attorney Chad E. Meacham of the Northern District of Texas are prosecuting this case.

Individuals who believe they may be an heir, relative, or legal beneficiary of one of the Lion Air Flight 610 or Ethiopian Airlines Flight 302 passengers in this case should contact the Fraud Section’s Victim Witness Unit by email at: [email protected] or call (888) 549-3945.

Источник: https://www.justice.gov/opa/pr/boeing-charged-737-max-fraud-conspiracy-and-agrees-pay-over-25-billion

Cox slows Internet speeds in entire neighborhoods to punish any heavy users

A pair of scissors cutting an Ethernet cable.
with 179 posters participating

Cox Communications is lowering Internet upload speeds in entire neighborhoods to stop what it considers "excessive usage," in a decision that punishes both heavy Internet users and their neighbors.

Cox, a cable company with about 5.2 million broadband customers in the United States, has been sending notices to some heavy Internet users warning them to use less data and notifying them of neighborhood-wide speed decreases. In the case we will describe in this article, a gigabit customer who was paying $50 extra per month for unlimited data was flagged by Cox because he was using 8TB to 12TB a month.

Cox responded by lowering the upload speeds on the gigabit-download plan from 35Mbps to 10Mbps for the customer's whole neighborhood. Cox confirmed to Ars that it has imposed neighborhood-wide slowdowns in multiple neighborhoods in cases like this one but didn't say how many excessive users are enough to trigger a speed decrease.

Mike, a Cox customer from Gainesville, Florida, pays $150 a month, including $100 for 1Gbps download speeds and 35Mbps upload speeds, and another $50 for "unlimited data" so that he can go over Cox's 1TB data cap. Mike told Ars via email that most of his 8TB+ monthly use consists of scheduled device backups and "data sharing via various (encrypted) information-sharing protocols," such as peer-to-peer networks, between 1am and 8am. (We agreed to publish Mike's first name only but reviewed his bills and confirmed the basic details of his account with Cox.)

Generally speaking, data usage for most households declines significantly during those 1am-8am overnight hours, so a robustly built broadband network should be able to handle the traffic. In any case, Mike couldn't use more than 35Mbps for uploads at any given time because that's the limit Cox always imposed on its gigabit-download cable plan. Mike said his household's daytime and evening use is more like a typical Internet user's, with work-from-home activities during the day and streaming video in high-definition during the evening.

Mike also said his level of Internet usage has been roughly the same for the past four years that he's been using Cox—but it was only in mid-May that the company flagged him for excessive use. This may suggest that Cox is struggling to handle pandemic-level broadband traffic, but Cox says that the vast majority of its network is "performing very well."

Cox provided a little more detail after this story published, saying that the neighborhood-wide slowdowns and disconnection threats sent to individual customers "are two separate initiatives that could cross over in some cases."

(Clarification: Mike's nightly uploads alone couldn't have accounted for more than half of his monthly 8TB+ usage if his upload speeds were capped at 35Mbps; seven hours of nightly uploads at that rate would amount to about 3.3TB per month. The nightly uploads may have accounted for most of his upload usage, however, as his monthly usage of 8TB to 12TB includes both downloads and uploads. Assuming Mike was also downloading heavily during those 1-8am hours, then the overnight usage including both downloads and uploads would account for most of his overall data usage.)

“Scheduled for termination”

First, Mike got three calls from Cox including one that left a voicemail saying, "we need to speak with you regarding your Internet usage. Your home is using an extraordinarily high amount of Internet data and adjustments need to be made immediately." The voicemail warned that your "Internet will be scheduled for termination" unless usage reductions are "made within five days," according to Mike.

Mike explained how he responded:

Since I work from home, I naturally was very concerned they would pull the plug on me and I'd be unable to work. Immediately calling the number [provided in the voicemail], I was funneled directly to a department for "questions about your recent Internet speed changes," and spoke with a representative there. He went on to explain that their network is overburdened and since I was an above-average user, I was being targeted to lower my usage or else have my account terminated... I tried to explain that my usage is not out of the ordinary for me. My day-time bandwidth usage is paltry (most of my bandwidth consumption is scheduled from 1am-8am), and that Cox should have been upgrading their infrastructure instead of oversubscribing nodes and pocketing the record revenue. I was told if I did not make a substantial decrease in my upload data usage, my service would be terminated.

Comments in a Reddit thread last month confirm that Mike isn't the only Cox customer being warned to cut upload speeds in order to avoid being kicked off the network. Cox didn't tell Mike exactly how much data he'd have to shave off his monthly usage. There was "no magic number or threshold, just an arbitrary amount of decrease, a Cox-deemed 'good effort,'" or his service would be cut off, he said.

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Shortly after that phone call, Mike received an email from Cox with the subject line, "Alert: Action required to continue your Internet service." Mike provided Ars with a copy of the email.

"We've recently tried getting in touch with you about your service—your account has been identified as using an extremely high level of bandwidth, which is causing a negative impact on our network and our other customers across your neighborhood," the email said. Mike's "extraordinarily high" upload usage "is negatively impacting Internet service of other customers, which is a violation of our Acceptable Use Policy, the email said. The policy contains a broad prohibition on transmitting amounts of data large enough to disrupt the network, but it doesn't specify an amount.

The real kicker is that Cox's email to Mike said that everyone in his neighborhood will get lower upload speeds until July 15:

During these unprecedented times, many people are working and schooling from home, and maintaining connectivity is important. We are working to provide a positive Internet experience for everyone, so we've adjusted our Gigablast upload speeds in your neighborhood from 35Mbps to 10Mbps, now through July 15, 2020. Your download speeds have not changed.

Cox's email doesn't specifically state that Mike's usage spurred the decision to impose a neighborhood-wide slowdown, but this is apparently only happening in a small percentage of neighborhoods where Cox has seen heavier use than elsewhere in its network.

Questions for Cox

This raises several questions that we asked Cox. We asked the cable company why its network is "unable to handle Mike's uploads in the middle of the night" and whether it has "considered adding capacity to its network instead of forcing unlimited-data customers to use less data." We asked Cox how much data, specifically, customers who pay for unlimited data are actually allowed to use, and "Why isn't Mike allowed to use unlimited data when he is paying for the highest speeds and paying extra for unlimited data?"

We also asked why Cox is imposing slowdowns throughout entire neighborhoods instead of only on the people allegedly violating the Acceptable Use Policy and whether the slowdowns are imposed even when only a single customer in a neighborhood is flagged for excessive usage. We also asked how many people in Mike's neighborhood are affected by the upload-speed decrease and whether they will get discounts to reflect their reduced service.

Cox didn't provide as much detail as we were looking for, but it confirmed the neighborhood-wide speed decreases, saying it has "identified a small number of neighborhoods where performance can be improved for all customers in the neighborhood by temporarily increasing or maintaining download speeds and changing upload speeds for some of our service tiers."

Cox defended the temporary 10Mbps upload speed for its gigabit-download plan, saying that "10Mbps is plenty of speed for the vast majority of customers to continue their regular activity and have a positive experience." Of course, customers paying extra for Cox's fastest plan and unlimited data are more likely to be outliers who do need high upstream bandwidth. Unlike fiber-to-the-home service, in which ISPs offer symmetrical upstream and downstream speeds, cable service generally has much lower uploads than downloads. Cox offers symmetrical gigabit speeds in some areas where it has deployed fiber directly to homes but provides slower upload speeds on its cable network. Cable users may eventually get symmetrical upload and download speeds from an upgrade to DOCSIS, the Data Over Cable Service Interface Specification.

A Cox webpage that was updated on April 30 says that the gigabit plan's upload speeds are now "10Mbps in limited areas to support consistent service across customers during periods of sustained increased Internet usage."

The now-repealed net neutrality rules likely wouldn't have prevented this kind of data slowdown, as the slowdown would presumably fall under an exception for "reasonable network management." But the Obama-era system in which ISPs were regulated as common carriers gave more rights to consumers to complain about unreasonable rates and practices, perhaps giving extra impetus to ISPs to upgrade their networks instead of limiting their users. Cox is a private company and thus doesn't report network-upgrade spending publicly, but major ISPs such as Comcast, AT&T, and Charter have reduced network spending since the FCC repealed its net neutrality rules and common-carrier regulation. (Update: Harold Feld, senior VP of consumer-advocacy group Public Knowledge, says that "Cox's going after unspecified 'excess uploaders' would probably have violated the enhanced disclosure rules under the 2015 net neutrality order.")

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Cox told Ars that it "will continue to work with anyone who is violating our Acceptable Use Policy with excessive use to help ensure everyone can have a positive Internet experience."

Cox says network “performing very well”

Cox told Ars its "network is performing very well overall" during the pandemic, and that out of 28,000 neighborhood nodes across the US, 98 to 99 percent "are performing with adequate capacity even with the tremendous level of increased peak usage." If Cox's 5.2 million paying broadband customers are spread equally across nodes, each node would serve about 185 households.

Cox said that it always "keep[s] a close eye at the individual node level to make sure we don't approach any congestion thresholds and need to make any adjustments. Similar to our normal process, if we see the network reach or exceed utilization thresholds we will accelerate network upgrade plans in the impacted areas. This could include splitting nodes, pulling additional fiber, equipment swaps and/or core network changes, all of which add capacity to the area."

But those measures apparently aren't enough to handle users like Mike, Cox said:

In some instances a number of excessive users, like the customer you referenced, are causing congestion problems in a small number of neighborhoods by utilizing over 100-200 times more upstream bandwidth than the average household. This type of excessive usage is negatively impacting the service of other customers, which is a violation of our Acceptable Use Policy. It is not our desire to terminate anyone's service, but we may need to address excessive usage out of fairness to the rest of our customers, especially during this time when households are even more dependent on a good Internet experience...

In the case of the customer you mentioned, we have communicated with him about our concerns and it appears he has made adjustments to his usage to operate within our Acceptable Use Policy.

Mike confirmed to Ars that he has lowered his use by limiting overnight upload speeds to 400kbps, "so that it is always throttled." His usage in the 2.5 weeks since May 22 is 2.1TB, putting him well below his usual monthly pace.

Pandemic spurs extra broadband use

Broadband networks have mostly held up well during the pandemic. Cable-lobby group NCTA, which represents Cox and other cable companies, says that "networks are engineered to provide superior performance throughout the day" and that "provider-backbone networks have significant capacity and show no signs of congestion." Since March 1, NCTA says that peak upstream traffic has risen 26.2 percent and peak download traffic has risen 9.1 percent.

Cox told us that "a small percentage of nodes... were approaching congestion levels prior to" the pandemic, and that "the dramatically increased use in those neighborhoods has pushed [them] beyond the threshold where performance will be impacted. These speed adjustments are temporary while we try to keep as many people as possible connected during the crisis."

Mike said he suspects Cox is limiting upload speeds "because their network can't handle the increase of residential live video conference streaming" that has happened during the pandemic. Recently, Mike said he has been seeing upload speeds of only 4Mbps to 5Mbps.

Coming soon: A price increase

Mike's bill is currently lower than usual because Cox, like other ISPs, is providing unlimited data to all customers during the pandemic. The waiver of the $50 monthly unlimited-data charge temporarily knocked his bill down to $100, and Cox provided a further $20 discount on his latest bill. Mike's bill doesn't explain the reason for the $20 credit, but it could be because of the new upload data limit.

But Cox is already signaling that Mike is in for a price increase in the near future. Today, Mike told Ars that "I just got an alert after logging in that my one-year introduction rate is now over, so I'll be paying $175 a month for 'unlimited' data once the current data-overage exceptions expire. Yay."

This article was updated after publication with additional responses from Cox.

Источник: https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/

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Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.

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Friends

American television sitcom (1994–2004)

This article is about the television sitcom. For the social concept, see Friendship. For other uses, see Friends (disambiguation).

"Central Perk" redirects here. It is not to be confused with Central Park.

Friends is an American television sitcom created by David Crane and Marta Kauffman, which aired on NBC from September 22, 1994, to May 6, 2004, lasting ten seasons.[1] With an ensemble cast starring Jennifer Aniston, Courteney Cox, Lisa Kudrow, Matt LeBlanc, Matthew Perry and David Schwimmer, the show revolves around six friends in their 20s and 30s who live in Manhattan, New York City. The series was produced by Bright/Kauffman/Crane Productions, in association with Warner Bros. Television. The original executive producers were Kevin S. Bright, Kauffman, and Crane.

Kauffman and Crane began developing Friends under the working titleInsomnia Cafe between November and December 1993. They presented the idea to Bright, and together they pitched a seven-page treatment of the show to NBC. After several script rewrites and changes, including title changes to Six of One[2] and Friends Like Us, the series was finally named Friends.[3]

Filming took place at Warner Bros. Studios in Burbank, California. All ten seasons of Friends ranked within the top ten of the final television season ratings; it ultimately reached the number-one spot in its eighth season. The series finale aired on May 6, 2004, and was watched by around 52.5 million American viewers, making it the fifth-most-watched series finale in television history[4][5][6] and the most-watched television episode of the 2000s.[7][8]

Friends received acclaim throughout its run, becoming one of the most popular television shows of all time.[9] The series was nominated for 62 Primetime Emmy Awards, winning the Outstanding Comedy Series award in 2002[10] for its eighth season. The show ranked no. 21 on TV Guide's 50 Greatest TV Shows of All Time,[11] and no. 7 on Empire magazine's The 50 Greatest TV Shows of All Time.[12][13] In 1997, the episode "The One with the Prom Video" was ranked no. 100 on TV Guide's 100 Greatest Episodes of All-Time.[14] In 2013, Friends ranked no. 24 on the Writers Guild of America's 101 Best Written TV Series of All Time,[15] and no. 28 on TV Guide's 60 Best TV Series of All Time.[16] The sitcom's cast members returned for a reunion special aired on HBO Max on May 27, 2021.

Premise

Rachel Green, a sheltered but friendly woman, flees her wedding day and wealthy yet unfulfilling life and finds childhood friend Monica Geller, a tightly wound but caring chef. Rachel becomes a waitress at West Village coffee house Central Perk after she moves into Monica's apartment above Central Perk and joins Monica's group of single friends in their mid-20s: previous roommate Phoebe Buffay, an eccentric masseuse and musician; neighbor Joey Tribbiani, a dim-witted yet loyal struggling actor and womanizer; Joey's roommate Chandler Bing, a sarcastic, self-deprecating data processor; and Monica's older brother and Chandler's college roommate Ross Geller, a sweet-natured but insecure paleontologist.

Episodes depict the friends' comedic and romantic adventures and career issues, such as Joey auditioning for roles or Rachel seeking jobs in the fashion industry. The six characters each have many dates and serious relationships, such as Monica with Richard Burke and Ross with Emily Waltham. Ross and Rachel's intermittent relationship is the most often-recurring storyline; during the ten seasons of the show, they repeatedly date and break up. Over the course of the series, Ross briefly marries Emily, Ross and Rachel have a child together after a one-night stand, Chandler and Monica date and marry each other, and Phoebe marries Mike Hannigan. Other frequently recurring characters include Ross and Monica's parents Jack and Judy Geller from Long Island; Ross's ex-wife Carol Willick, their son Ben Geller, and Carol's lesbian partner Susan Bunch; Central Perk barista Gunther; Chandler's extremely annoying and obnoxious but good-natured ex-girlfriend Janice Goralnik; and Phoebe's evil twin sister Ursula.

Cast and characters

Main article: List of Friends and Joey characters

  • Jennifer Aniston as Rachel Green:
    A fashion enthusiast and Monica Geller's best friend from childhood. Rachel first moves in with Monica in season one after nearly marrying Barry Farber. Rachel and Ross Geller are later involved in an on-again, off-again relationship throughout the series. Rachel dates other men during the series, such as an Italian neighbor, Paolo, in season one; Joshua Bergin, a client from Bloomingdale's, in season four; Tag Jones, her assistant, in season seven; and Joey Tribbiani in season ten. Rachel's first job is as a waitress at the coffee house Central Perk, but she later becomes an assistant buyer at Bloomingdale's in season three, and a buyer at Ralph Lauren in season five. Rachel and Ross have a daughter named Emma in "The One Where Rachel Has a Baby, Part Two" at the end of season eight. In the final episode of the series, Ross and Rachel confess their love for each other, and Rachel gives up a dream fashion job in Paris to be with him.
  • Courteney Cox as Monica Geller:
    The mother hen of the group and a chef,[17] known for her perfectionist, bossy, competitive, and obsessive-compulsive nature.[18][19] Monica was overweight as a child. She works as a chef in various restaurants throughout the show. Monica's first serious relationship is with a long-time family friend Richard Burke, who is twenty-one years her senior. The two maintain a strong relationship for some time until Richard expresses that he does not want to have children. Monica and Chandler later start a relationship after spending a night with each other in London in the season four finale, leading to their marriage in season seven and adoption of twins at the end of the series.
  • Lisa Kudrow as Phoebe Buffay:
    A masseuse and self-taught musician. As a child, Phoebe lived in upstate New York with her mother, until her mother committed suicide and Phoebe took to the streets. She writes and sings her own strange songs, accompanying herself on the guitar. She has an identical twin named Ursula, who shares few of Phoebe's traits. Phoebe has three serious relationships over the show's run: David, a scientist, in season one, with whom she breaks up when he moves to Minsk on a research grant; Gary, a police officer whose badge she finds, in season five; and an on-and-off relationship with Mike Hannigan in seasons nine and ten. In season nine, Phoebe and Mike break up due to his desire not to marry. David returns from Minsk, leading to the two getting back together, but she eventually rejects him for Mike when both of them propose to her. Phoebe and Mike marry in season ten.[20][21]
  • Matt LeBlanc as Joey Tribbiani:
    A struggling actor and food lover who becomes famous for his role on soap opera Days of Our Lives as Dr. Drake Ramoray. Joey has many short-term girlfriends. Despite his womanizing, Joey is innocent, caring, and well-intentioned.[22] Joey often uses the catchphrase pick-up line "How you doin'?" in his attempts to win over most of the women he meets. Joey rooms with his best friend Chandler for years, and later with Rachel. He falls in love with Rachel in season eight, but Rachel politely tells Joey that she does not share his feelings. They eventually date briefly in season ten, but after realizing it will not work due to their friendship and Rachel's complicated relationship with Ross, they return to being friends. At the end of the series, he is the only remaining single member of the group, and becomes the main protagonist of the sequel series Joey.
  • Matthew Perry as Chandler Bing:
    An executive in statistical analysis and data reconfiguration for a large, multinational corporation. Chandler hates this job, although it pays well. He attempts to quit during season one but is lured back with a new office and a pay raise. He eventually quits this job in season nine due to a transfer to Tulsa. He becomes a junior copywriter at an advertising agency later that season. Chandler has a peculiar family history being the son of an erotic novelist mother and a gay, cross-dressing Las Vegas star father. Chandler is known for his sarcastic sense of humor and bad luck in relationships.[23] Chandler marries Monica in season seven, and they adopt twins at the end of the series. Before his relationship with Monica, Chandler dated Janice Hosenstein in season one and subsequently broke up with her many times.
  • David Schwimmer as Ross Geller:
    Monica Geller's older brother, a palaeontologist working at the Museum of Natural History, and later a tenured professor of palaeontology at New York University. Ross is involved in an on-again, off-again relationship with Rachel throughout the series. He has three failed marriages during the series: Carol Willick, a lesbian who is also the mother of his son, Ben Geller; Emily Waltham, who divorces him after he accidentally says Rachel's name instead of hers during their wedding vows; and Rachel, as the two drunkenly marry in Las Vegas. His divorces become a running joke within the series. Following a one-night stand, he and Rachel have a daughter, Emma, by the end of season eight. They finally confess that they are still in love with each other in the series finale.

James Michael Tyler appears as Gunther, a barista at Central Perk, in every season of the show, but is only ever credited as a guest star. Gunther has a mostly secret profound love for Rachel throughout the entire series. At one point he becomes the manager of the coffee house. It is revealed that Gunther speaks Dutch in addition to English, as well as being a former soap opera actor.

In their original contracts for the first season, cast members were paid $22,500 per episode.[24] The cast members received different salaries in the second season, beginning from the $20,000 range to $40,000 per episode.[24][25] Before their salary negotiations for the third season, the cast decided to enter collective negotiations, despite Warner Bros.' preference for individual deals.[26] The actors were given the salary of the least paid cast member. The stars were paid $75,000 per episode in season three, $85,000 in season four, $100,000 in season five, $125,000 in season six, $750,000 in seasons seven and eight, and $1 million in seasons nine and ten, making Aniston, Cox, and Kudrow the highest-paid TV actresses of all time.[27][28][29] The cast also received syndication royalties beginning in 2000 after renegotiations. At the time, that financial benefit of a piece of the show's lucrative back-end profits had only been given out to stars who had ownership rights in a show, like Jerry Seinfeld and Bill Cosby.[30]

Series creator David Crane wanted all six actors to be equally prominent,[31] and the series was lauded as being "the first true 'ensemble' show."[32] The cast members made efforts to keep the ensemble format and not allow one member to dominate;[32] they entered themselves in the same acting categories for awards, opted for collective salary negotiations,[32] and asked to appear together on magazine cover photos in the first season.[34] The cast members also became best friends off-screen,[35] so much so that recurring guest star Tom Selleck reported that he sometimes felt left out.[36]

The cast remained good friends after the series run, most notably Cox and Aniston, with Aniston being godmother to Cox and David Arquette's daughter, Coco.[37] In the official farewell commemorative book Friends 'Til the End, each separately acknowledged in interviews that the cast had become their family.[38][39]

Episodes

Main article: List of Friends episodes

Friendsin first season. Front: Cox, Aniston. Back: LeBlanc, Kudrow, Schwimmer, Perry.

Season 1

Main article: Friends (season 1)

The first season introduces the six main characters who live in New York City: Rachel Green, a waitress; professional chef Monica Geller; her paleontologist brother, Ross Geller; free-spirited masseuse Phoebe Buffay; struggling actor Joey Tribbiani, and Ross's college friend, Chandler Bing, whose precise occupation at a corporation is unknown. Rachel arrives at Central Perk, wearing her wedding dress, after leaving her fiancé, Barry, an orthodontist, at the altar. She moves into her high school friend Monica's apartment, and gets a waitress job at Central Perk. Ross, who has had a crush on Rachel since high school, often attempts to declare his feelings for her. However, many obstacles stand in his way, including his insecurities, Rachel dating an Italian neighbour named Paolo, and the fact that he is expecting a baby with his lesbian ex-wife, Carol, who gives birth to Ben later in the season. Joey never has a steady girlfriend and constantly sleeps with a variety of women. Phoebe is rather quirky and eccentric, mostly due to her mother's suicide when Phoebe was a child and having lived on the streets for a time. However, the gang loves her regardless. Chandler breaks up with his girlfriend, Janice (Maggie Wheeler), only to find himself reconnecting with her throughout the series. Near the end of the season, while Ross is at a paleontology dig in China, Chandler accidentally lets slip that Ross loves Rachel, who then realizes that she also cares for him. The season ends with Rachel waiting at the airport for Ross, who is returning from China.

Season 2

Main article: Friends (season 2)

Rachel greets Ross at the airport only to discover that he has returned with Julie (Lauren Tom), someone he knew from graduate school. Rachel's attempts to tell Ross that she loves him initially mirror his failed attempts in the first season. After he breaks up with Julie for Rachel, friction between them develops when Rachel discovers Ross's list of the cons of dating her. They eventually begin a relationship after Rachel sees an old home video from her and Monica's prom night and realizes Ross was going to stand in for her prom date who nearly stood her up. Monica is promoted to head chef at the Iridium restaurant, then gets fired for accepting gifts from a supplier, which is against company policy. Needing money, she is forced to take an embarrassing job as a waitress at a 1950s-style diner. She also begins dating Richard Burke (Tom Selleck), a recently divorced family friend who is 21 years her senior. They eventually break up when Monica realizes that Richard, already a father, does not want more children. Joey is cast in a fictional version of the soap opera, Days of Our Lives as neurosurgeon Dr. Drake Ramoray. He moves out of his and Chandler's apartment, forcing Chandler to get a new roommate, Eddie (Adam Goldberg). However, Eddie is annoying and somewhat deranged. When Joey claims in a soap opera magazine interview that he writes many of his own lines, offending the show's writer, his character is killed off. No longer able to afford his expensive new apartment, Joey moves back in with Chandler, kicking Eddie out in the process. In the season finale, Chandler talks to an anonymous woman in an online chat room. When they agree to meet in person, the woman turns out to be Janice.

Season 3

Main article: Friends (season 3)

Season 3 takes on a significantly more serialized format. Chandler and Janice date for several episodes until Joey catches Janice kissing her soon-to-be ex-husband. Not wanting to destroy her family, Chandler urges Janice to go back to her husband, then becomes depressed over the breakup for several episodes. Rachel quits her job at Central Perk and begins working at Bloomingdale's, an upscale department store chain. Ross soon becomes jealous of her colleague Mark and frustrated by Rachel's long work hours. She is tired of his constant jealousy and insecurity, and decides they need a (relationship) break. Ross, hurt and somewhat drunk, immediately sleeps with Chloe, "the hot girl from the Xerox place," causing Rachel to break up with him completely. Although Phoebe initially believes she has no family except her twin sister Ursula (Lisa Kudrow), she learns she has a half-brother, Frank Jr. (Giovanni Ribisi) and discovers her birth mother, Phoebe Abbott (Teri Garr) over the course of the season. Joey falls in love with his acting partner Kate (Dina Meyer), but is jealous of her dating the director of their play. They begin a brief relationship that ends when she takes an acting job in Los Angeles. Monica dates millionaire Pete Becker (Jon Favreau), despite her initially not being attracted to him. However, she breaks up with Pete after he is seriously hurt trying to become the Ultimate Fighting Champion and refuses to quit. Phoebe sets Ross up on a date with her friend, Bonnie (Christine Taylor), inciting Rachel's jealousy. She tries sabotaging the relationship by coercing Bonnie to shave her head bald, and eventually admits to Ross that she still has feelings for him. The season closes with Ross having to choose between Rachel and Bonnie.

Season 4

Main article: Friends (season 4)

In the season 4 premiere, after Ross breaks up with Bonnie, he and Rachel briefly reconcile after Ross pretends to read a long letter that Rachel wrote for him. However, Ross continues to insist that the two were on a break when he slept with Chloe, so they break up again. Joey dates Kathy (Paget Brewster), a girl that Chandler has a crush on. Kathy and Chandler later kiss, which causes drama between Chandler and Joey. Joey only forgives Chandler and allows him to date Kathy after Chandler spends Thanksgiving in a box as punishment. Chandler's relationship with Kathy ends after he discovers that she cheated on him due to an argument. Phoebe loses her job as a masseuse after making out with one of her clients and she accompanies Monica, who has become a caterer for hire. They soon start a catering business together but Monica, after negatively reviewing a restaurant, Allesandro's, is offered the position of head chef. Despite initially being pressured by the wrath of her co-workers, Monica eventually asserts her dominance in the kitchen. Phoebe becomes a surrogate mother for her brother and his wife, Alice (Debra Jo Rupp). Monica and Rachel are forced to switch apartments with Joey and Chandler after losing a bet during a quiz game, but manage to switch back by bribing them with Knicks season tickets and a one-minute kiss (off-screen) between each other. After her boss dies, Rachel is demoted to personal shopping and meets and later dates a customer named Joshua (Tate Donovan). Ross begins dating an English woman named Emily (Helen Baxendale), and they quickly get engaged. Rachel struggles to cope and hastily suggests to Joshua that they marry, after which he rejects her. In the season finale, the group, apart from Phoebe and Rachel, travel to Ross and Emily's wedding in London. Chandler and Monica sleep together, and Rachel, realizing that she is still in love with Ross, rushes to London to stop Ross and Emily's wedding, but changes her mind when she sees them happy together. While saying his vows, Ross says Rachel's name at the altar, shocking his bride and the guests.

Season 5

Main article: Friends (season 5)

Ross and Emily marry, but an angry and humiliated Emily flees the reception. Rachel soon admits her love for Ross, but realizing how ridiculous this is, advises him to work on his marriage to Emily. She develops a crush on her neighbour Danny and they date briefly, until she realizes that he is too close with his sister. Monica and Chandler try to keep their new relationship a secret from their friends. Phoebe gives birth to triplets in the show's 100th episode. She gives birth to a boy, Frank Jr. Jr., and two girls, Leslie and Chandler. After weeks of trying to contact her, Emily agrees to reconcile with Ross and move to New York if he breaks off all communication with Rachel. Ross agrees, but later attends a dinner with all his friends, Rachel included. Emily phones Ross, discovers Rachel is there, realizes she does not trust him and ends their marriage. Ross takes out his anger at work, resulting in him being indefinitely suspended from the museum, and he moves in with Chandler and Joey until eventually getting a new apartment across the street from them. Rachel gets a new job at Ralph Lauren. Phoebe begins a relationship with a police officer, Gary (Michael Rapaport), after finding his badge and using it as her own. Monica and Chandler go public with their relationship, to the surprise and delight of their friends. They decide to get married on a trip to Las Vegas, but change their plans after witnessing Ross and Rachel drunkenly stumbling out of the wedding chapel.

Season 6

Main article: Friends (season 6)

In the season 6 premiere, Ross and Rachel's marriage turns out to be a drunken mistake that neither remembers until the other friends mention it. Ross promises Rachel he will get them an annulment, then secretly does nothing because he cannot face having three failed marriages. By the time Rachel discovers they are still married, an annulment is impossible due to their history; they are forced to get a divorce. After ignoring the numerous signs that they should get married, Monica and Chandler decide to live together, forcing Rachel to move in with Phoebe. Joey gets a new roommate, Janine (Elle Macpherson). They develop feelings for each other and date briefly until Janine criticizes Monica and Chandler, ending the relationship. After Janine moves out, Joey struggles with paying his bills so he takes a job at Central Perk. He soon lands a role on a cable TV series called Mac and C.H.E.E.S.E., starring alongside a crime-fighting robot. Ross gets a teaching job at New York University. He dates Elizabeth (Alexandra Holden), a student, despite it being against university policy. Elizabeth's father, Paul (Bruce Willis), disapproves of Ross but falls for Rachel, and they start dating. Both relationships soon end: Elizabeth is too immature for Ross, and previously reserved Paul opens up emotionally and is more than Rachel can handle. Phoebe and Rachel's apartment catches fire, and Rachel moves in with Joey, while Phoebe stays with Chandler and Monica, though they later switch. While at a museum that has a two-year wait for weddings, Monica puts her name on the reservation list as a joke. When Chandler intercepts the museum's phone call about a cancellation, he panics; however, Chandler has been planning to propose while pretending he may never want to marry. While dining at a fancy restaurant, Chandler's planned proposal is subverted by Monica's ex-boyfriend Richard Burke, who unexpectedly shows up. Richard later tells Monica he wants to marry her and have children. Monica becomes upset at Chandler, believing his ruse about not wanting to marry. Chandler believes Monica has left him until he comes home to find their apartment decorated with candles and her waiting to propose to him. When she becomes too emotional to continue, Chandler proposes and she accepts.

Season 7

Main article: Friends (season 7)

The seventh season mainly follows Monica and Chandler as they plan their wedding amid various problems. Joey's television series, Mac and C.H.E.E.S.E is canceled, but he is offered his old role on Days of Our Lives; the show is retconned with the revelation that Dr. Drake Ramoray has been in a four-year coma and is revived with a brain transplant from another character. Phoebe's repaired apartment now has one large bedroom instead of the original two, so Rachel permanently stays at Joey's. Rachel is promoted at Ralph Lauren and impulsively hires a young assistant, Tag Jones (Eddie Cahill), based on his looks, passing over a more qualified woman. Tag discovers her feelings about him at Thanksgiving dinner, and they begin dating, hiding it from co-workers. However, on her 30th birthday, Rachel ends their relationship, realizing Tag is too young and immature, particularly if she intends to follow her marriage schedule. Hours before Monica and Chandler's wedding ceremony, Chandler panics and goes into hiding just as Phoebe and Rachel find a positive pregnancy test in Monica and Chandler's bathroom. They assume Monica is pregnant. Ross and Phoebe find Chandler and convince him to return for the ceremony, though he briefly bolts again after overhearing Phoebe and Rachel discussing the pregnancy test. He quickly returns, embracing the idea of fatherhood. After the ceremony, Monica denies she is pregnant; unbeknown to everyone, the positive pregnancy test is Rachel's.

Season 8

Main article: Friends (season 8)

Season 8 begins at Monica and Chandler's wedding reception. Phoebe and Monica discover Rachel's pregnancy and persuade her to take another test to confirm it. Phoebe initially claims the test is negative, badly disappointing Rachel, then reveals it is positive, saying Rachel now knows how she really feels about having a baby. Ross is eventually revealed to be the father, and the season revolves around Rachel's pregnancy. Rachel and Ross agree to be co-parents without resuming their romantic relationship; Ross begins dating Mona (Bonnie Somerville), who is Monica's co-worker from Allesandro's. Joey takes Rachel out to quell her fears about motherhood, and realizes he has romantic feelings for her. While suppressing his feelings, he encourages Rachel to stay at Ross's apartment so he can be involved in the pregnancy. The arrangement is too much for Mona, and she breaks up with Ross. Joey tells Ross about his feelings for Rachel. Ross initially is angry, then gives his blessing. Joey tells Rachel that he loves her, but she realizes she does not feel the same way, and they remain friends. When Rachel goes into labor, Ross's mother gives him a family heirloom ring and encourages him to propose to Rachel. Ross hesitates, and puts the ring in his jacket, which he later leaves in Rachel's room. After Monica jokes about having kids, she and Chandler decide to have a baby, starting while they are still at the hospital. After a prolonged labor, during which numerous other expectant mothers, including Janice, are taken to the delivery room, Rachel gives birth to baby Emma. She is left saddened and afraid after Janice later says that Ross may not always be there for her and the baby. When Joey comforts Rachel, the ring falls from Ross's jacket to the floor. Joey kneels to pick it up, and Rachel, believing he is proposing, impulsively says yes. Meanwhile, Ross intends to ask Rachel if she wants to resume their relationship.

Season 9

Main article: Friends (season 9)

Season nine begins with Ross and Rachel cohabitating with their daughter Emma, after Joey and Rachel clear up the proposal misunderstanding. Monica and Chandler run into obstacles as they try for a baby: Chandler unknowingly agrees to a work transfer to Tulsa just as Monica is offered a head chef job at a new restaurant, Javu, resulting in Chandler commuting back and forth. After being apart from Monica during Christmas, Chandler quits to pursue a new career in advertising, starting as an unpaid intern at an ad agency, and eventually being hired as a junior copywriter. Finally, Monica and Chandler discover they are physically incompatible to conceive and after considering multiple options, decide to adopt. Phoebe begins dating Mike Hannigan (Paul Rudd) for most of the season until Mike says that he never wants to marry again. Phoebe dates her ex-boyfriend from season 1, David (Hank Azaria) who plans on proposing to her, but Mike proposes first. Phoebe rejects both proposals but gets back together with Mike, only needing the reassurance that they have a future together. Rachel, believing that her co-worker Gavin (Dermot Mulroney) is trying to steal her job while she is on maternity leave, returns to Ralph Lauren early. She discovers at her birthday party that Gavin has feelings for her. They kiss but do not pursue a relationship due to her history with Ross. Meanwhile, Ross, having seen the kiss, retaliates by dating other women. After realizing that her and Ross's living situation is too weird, Rachel and Emma move in with Joey. Rachel develops a crush on him, only to be disheartened when he starts dating Charlie (Aisha Tyler), a new paleontology professor who Ross is attracted to. In the finale, the group travels to Barbados for Ross's keynote speech at a conference. Joey and Charlie break up upon realizing they have nothing in common. Joey then learns about Rachel's feelings for him, but says they cannot pursue this because of Ross. However, upon seeing Ross and Charlie kiss each other, he goes to Rachel's hotel room, and the finale ends with them kissing.

Season 10

Main article: Friends (season 10)

The tenth season brings several long-running story lines to a close. Joey and Rachel try to contend with Ross's feelings about their relationship, and after disastrous attempts to consummate, decide it is best they remain friends. Charlie breaks up with Ross to get back together with her ex-boyfriend. Mid-season, Joey officiates Phoebe and Mike's wedding outside the Central Perk coffee house after a snow storm paralyzes the city, preventing them and guests getting to the wedding venue. Monica and Chandler are chosen by a pregnant woman named Erica (Anna Faris) to adopt her baby. Following this, Monica and Chandler prepare to move to a house in the suburbs to raise their family, saddening everyone, particularly Joey, who is coping with all the changes in his life. In the series finale, Erica gives birth to fraternal twins, much to Monica and Chandler's surprise. Rachel is fired from Ralph Lauren after her boss overhears her interviewing for a job at Gucci. She encounters her former Bloomingdale co-worker Mark, who offers her a new job at Louis Vuitton in Paris. Ross, believing Rachel wants to stay, tries bribing Mr. Zelner to rehire her until he realizes Rachel wants to go to Paris. When Rachel says a tearful personal goodbye to everyone except Ross at her going away party, a hurt and angry Ross confronts Rachel, and they end up sleeping together. Rachel leaves, and Ross – realizing how much he loves Rachel – chases her to the airport. When he reaches her, Rachel says she has to go to Paris. Before the plane takes off, Rachel calls Ross's home phone and leaves a voice mail, apologizing for the way it ended. While speaking, she realizes that she loves him too, and gets off the plane at the last minute. The series ends with all the friends, plus Monica and Chandler's new babies, leaving the empty apartment together for a final cup of coffee at Central Perk. The show ends first with a shot of everyone's keys to Monica and Chandler's apartment left on the counter top, and then pans to a shot of the apartment's purple door.

Production

Conception

It's about sex, love, relationships, careers, a time in your life when everything's possible. And it's about friendship because when you're single and in the city, your friends are your family.

— The original treatment used by Crane, Kauffman and Bright to pitch the series to NBC.[40]

David Crane and Marta Kauffman began developing three new television pilots that would premiere in 1994 after their sitcom Family Album was cancelled by CBS in 1993.[41] Kauffman and Crane decided to pitch the series about "six people in their 20s making their way in Manhattan" to NBC since they thought it would fit best there.[42] Crane and Kauffman presented the idea to their production partner Kevin Bright, who had served as executive producer on their HBO series Dream On.[43] The idea for the series was conceived when Crane and Kauffman began thinking about the time when they had finished college and started living by themselves in New York; Kauffman believed they were looking at a time when the future was "more of a question mark."[40] They found the concept to be interesting, as they believed "everybody knows that feeling",[40] and because it was also how they felt about their own lives at the time.[40] The team titled the series Insomnia Cafe and pitched the idea as a seven-page treatment to NBC in December 1993.[40][42]

At the same time, Warren Littlefield, the then-president of NBC Entertainment, was seeking a comedy involving young people living together and sharing expenses. Littlefield wanted the group to share memorable periods of their lives with friends, who had become "new, surrogate family members."[20] However, Littlefield found difficulty in bringing the concept to life and found the scripts developed by NBC to be terrible. When Kauffman, Crane and Bright pitched Insomnia Cafe, Littlefield was impressed that they knew who their characters were.[20] NBC bought the idea as a put pilot, meaning they risked financial penalties if the pilot was not filmed.[44] Kauffman and Crane took three days to write the pilot script for a show they titled Friends Like Us.[40][45] Littlefield wanted the series to "represent Generation X and explore a new kind of tribal bonding", but the rest disagreed. Crane argued that it was not a series for one generation, and wanted to produce a series that everyone would enjoy watching.[20] NBC liked the script and ordered the series. They changed the title to Six of One, mainly because they felt Friends Like Us was too similar to the ABC sitcom These Friends of Mine.[46]

Casting

See also: The Pilot (Friends)

The producers wanted Courteney Cox(pictured) to portray Rachel, and Jennifer Anistonas Monica; However, Cox and Aniston disagreed, so Cox was cast as Monica and Aniston as Rachel

Once it became apparent that the series was a favored project at NBC, Littlefield reported that he was getting calls from every agent in town, wanting their client to be a part of the series.[20] Auditions for the lead roles took place in New York and Los Angeles.[47] The casting director shortlisted 1,000 actors who had applied for each role down to 75. Those who received a callback read in front of Crane, Kauffman and Bright. At the end of March, the number of potential actors had been reduced to three or four for each part, and these actors were asked to read for Les Moonves, then president of Warner Bros. Television.[48]

Having worked with David Schwimmer in the past,[47] the series creators wrote the character of Ross with him in mind, and he was the first actor cast.[49] Cox wanted to play the role of Monica because she liked the "strong" character, but the producers had her in mind to play Rachel because of her "cheery, upbeat energy", which was not how they envisioned Monica; after Cox's audition, though, Kauffman agreed with Cox, and she got the role.[40][50] When Matt LeBlanc auditioned for Joey, he put a "different spin" on the character.[40] He played Joey more simple-minded than intended and gave the character heart. Although Crane and Kauffman did not want LeBlanc for the role at the time, they were told by the network to cast him.[40] Jennifer Aniston, Matthew Perry and Lisa Kudrow were cast based on their auditions.[47]

More changes occurred to the series's storylines during the casting process. The writers found that they had to adjust the characters they had written to suit the actors, and the discovery process of the characters occurred throughout the first season. Kauffman acknowledged that Joey's character became "this whole new being", and that "it wasn't until we did the first Thanksgiving episode that we realized how much fun Monica's neuroses are."[51]

Writing

In the weeks after NBC's pick up of Friends, Crane, Kauffman and Bright reviewed sent-in scripts that writers had originally prepared for other series, mainly unproduced Seinfeld episodes.[52] Kauffman and Crane hired a team of seven young writers because "When you're 40, you can't do it anymore. The networks and studios are looking for young people coming in out of college."[53] The creators felt that using six equal characters, rather than emphasizing one or two, would allow for "myriad storylines and give the show legs."[31] The majority of the storyline ideas came from the writers, although the actors added ideas.[47] Although the writers originally planned the big love story to be between Joey and Monica, the idea of a romantic interest between Ross and Rachel emerged during the period when Kauffman and Crane wrote the pilot script.[40]

During the production of the pilot, NBC requested that the script be changed to feature one dominant storyline and several minor ones, but the writers refused, wanting to keep three storylines of equal weight.[46] NBC also wanted the writers to include an older character to balance out the young ones. Crane and Kauffman were forced to comply and wrote a draft of an early episode that featured "Pat the Cop." who would be used to provide advice to the other characters. Crane found the storyline to be terrible, and Kauffman joked, "You know the kids [sic] book, Pat the Bunny? We had Pat the Cop." NBC eventually relented and dropped the idea.[40]

Each summer, the producers would outline the storylines for the subsequent season.[54] Before an episode went into production, Kauffman and Crane would revise the script written by another writer, mainly if something concerning either the series or a character felt foreign.[52] The hardest episodes to write were always "the first one and the last one of each season."[55] Unlike other storylines, the idea for a relationship between Joey and Rachel was decided on halfway through the eighth season. The creators did not want Ross and Rachel to get back together so soon, and while looking for a romantic impediment, a writer suggested Joey's romantic interest in Rachel. The storyline was incorporated into the season; however, when the actors feared that the storyline would make their characters unlikable, the storyline was wrapped up, until it again resurfaced in the season's finale. For the ninth season, the writers were unsure about the amount of storyline to give to Rachel's baby, as they wanted the show neither to revolve around a baby nor pretend there to be none.[54] Crane said that it took them a while to accept the idea of a tenth season, which they decided to do because they had enough stories left to tell to justify the season. Kauffman and Crane would not have signed on for an eleventh season, even if all the cast members had wanted to continue.[51]

The episode title format—"The One ..."[56]—was created when the producers realized that the episode titles would not be featured in the opening credits, and therefore would be unknown to most of the audience. Episode titles officially begin with "The One ..." except the title of the pilot episode and the series finale "The Last One." The season 5 episode "The One Hundredth" has the alternative title of "The One With The Triplet".

Filming

The first season was shot on Stage 5 at Warner Bros. Studios in Burbank, California.[57] NBC executives had worried that the coffee house setting was too hip and asked for the series to be set in a diner, but eventually consented to the coffee house concept.[40] The opening title sequence was filmed in a fountain at the Warner Bros. Ranch at 4:00 am, while it was particularly cold for a Burbank morning.[58] At the beginning of the second season, production moved to the larger Stage 24, which was renamed The "Friends" Stage after the series finale.[59] Filming for the series began during the summer of 1994 in front of a live audience, who were given a summary of the series to familiarize themselves with the six main characters;[40] a hired comedian entertained the studio audience between takes.[34] Each 22-minute episode took six hours to film—twice the length of most sitcom tapings—mainly due to the several retakes and rewrites of the script.[34]

Although the producers always wanted to find the right stories to take advantage of being on location, Friends was never shot in New York. Bright felt that filming outside the studio made episodes less funny, even when shooting on the lot outside, and that the live audience was an integral part of the series.[47] When the series was criticized for incorrectly depicting New York, with the financially struggling group of friends being able to afford huge apartments, Bright noted that the set had to be big enough for the cameras, lighting, and "for the audience to be able to see what's going on";[47] the apartments also needed to provide a place for the actors to execute the funny scripts.[47] The fourth-season finale was shot on location in London because the producers were aware of the series's popularity in the UK.[47] The scenes were shot in a studio with three audiences each made up of 500 people. These were the show's largest audiences throughout its run. The fifth-season finale, set in Las Vegas, was filmed at Warner Bros. Studios, although Bright met people who thought it was filmed on location.[60]

Series finale

Main article: The Last One (Friends)

The cast became very emotional while filming the final episode. Jennifer Anistonexplained, "We're like very delicate china right now, and we're speeding toward a brick wall."[61]

The series's creators completed the first draft of the hour-long finale in January 2004, four months before its original airing. Crane, Kauffman and Bright watched the finales of other sitcoms to prepare the episode's outline, paying attention to what worked and what did not. They liked the ones that stayed true to the series, citing the finale of The Mary Tyler Moore Show as the gold standard. Crane, Kauffman, and Bright had difficulty writing the finale. They did not want to do "something high concept, or take the show out of the show."[62] The most critical parts of the finale were shot without an audience and with a minimum number of crew members. The main cast enjoyed the finale and were confident that the fans would react similarly:[62]

It's exactly what I had hoped. We all end up with a sense of a new beginning and the audience has a sense that it's a new chapter in the lives of all these characters.

— David Schwimmer on the series finale.[62]

NBC heavily promoted the series finale, which was preceded by weeks of media hype.[63] Local NBC affiliates organized viewing parties around the U.S., including an event at Universal CityWalk featuring a special broadcast of the finale on an outdoor Astrovision screen.[64] The finale was the subject of two episodes of Dateline NBC, one of which ran for two hours. A one-hour retrospective of clips from previous episodes was shown before to the airing of the episode. Following the finale, The Tonight Show with Jay Leno was filmed on the set of the Friends' Central Perk coffee house, which featured the series's cast as guests.[65][66] The advertising rates for the finale averaged $2 million for 30 seconds of commercial time, breaking the record held by the Seinfeld finale at $1.7 million.[64]

In the U.S., 52.5 million viewers watched the finale on May 6, 2004, making it the most-watched entertainment telecast since the Seinfeld finale in 1998.[65] Although not the most-watched episode of the series,[67] the finale was the fourth most-watched series finale in television history, only behind the finales of M*A*S*H, Cheers and Seinfeld, which were respectively watched by 105, 80.4 and 76.2 million viewers. The retrospective episode was watched by fewer than 36 million viewers, and the finale was the second most-watched television broadcast of the year in the United States, only behind the Super Bowl.[65] Following the finales of Friends and Frasier, media critics speculated about the fate of the sitcom genre. Expressed opinions varied between a signalling of the end of the sitcom genre, a small decline in the large history of the genre,[64] and a general reduction of scripted television in favor of reality shows.[63]

Reunion special

Main article: Friends: The Reunion

On November 12, 2019, The Hollywood Reporter announced that Warner Bros TV was developing a Friends reunion for HBO Max that would feature the whole cast and creators returning.[68] On February 21, 2020, HBO confirmed that the unscripted reunion special, tentatively named "The One Where They Got Back Together", was set to be released in May the same year, along with the 236 original episodes of the series.[69][70] On March 18, 2020, it was announced that the special, which was set to film on the Friends stage on March 23 and 24, had been postponed indefinitely, due to the COVID-19 pandemic.[71] In November 2020, Matthew Perry tweeted that the reunion is set to start filming in March 2021.[72][73] On May 13, 2021, a teaser trailer was released officially announcing Friends: The Reunion also known as "The One Where They Get Back Together". The reunion special was released on HBO Max on May 27, 2021.[74]

Reception

Critical reception

Early reviews of the series were mixed; the first season holds a Metacritic score of 65 out of 100, based on 24 sampled reviews, indicating "generally favourable reviews."[75] Tom Feran of The Plain Dealer wrote that the series traded "vaguely and less successfully on the hanging-out style of Seinfeld",[76] while Ann Hodges of the Houston Chronicle called it "the new Seinfeld wannabe, but it will never be as funny as Seinfeld."[77] In the Los Angeles Daily News, Ray Richmond named the series as "one of the brighter comedies of the new season",[78] and the Los Angeles Times called it "flat-out the best comedy series of the new season."[79]

The Chicago Sun-Times' Ginny Holbert found Joey and Rachel's characteristics to be underdeveloped,[80] while Richmond commended the cast as a "likeable youth ensemble" with "good chemistry."[78] Robert Bianco of USA Today was complimentary of Schwimmer, calling him "terrific." He also praised the female leads, but was concerned that Perry's role as Chandler was "undefined" and that LeBlanc was "relying too much on the same brain-dead stud routine that was already tired the last two times he tried it."[81] The authors of Friends Like Us: The Unofficial Guide to Friends thought that the cast was "trying just a little too hard"; in particular, Perry and Schwimmer.[82]

As the series progressed, reviews became more positive, and Friends became one of the most popular sitcoms of its time. It is now often ranked among the all-time best TV shows.[9][11][12] Critics commended the series for having consistently sharp writing and for the chemistry between the main actors.[83] Noel Holston of Newsday, who had dismissed the pilot as a "so-so Seinfeld wannabe" in 1994, repudiated his earlier review after rewatching the episode and felt like writing an apology to the writers.[51]Heather Havrilesky of Salon.com thought that the series "hit its stride" in the second season. Havrilesky found the character-specific jokes and situations "could reliably make you laugh out loud a few times each episode", and the quality of writing allowed the stories to be "original and innovative."[84] Bill Carter of The New York Times called the eighth season a "truly stunning comeback." Carter found that by "generating new hot storylines and high-decibel laughs", the series made its way "back into the hearts of its fans."[85] However, Liane Bonin of Entertainment Weekly felt that the direction of the ninth season was a "disappointing buzzkill", criticizing it for the non-stop celebrity guest spots and going into jump the shark territory. Although disappointed with the season, Bonin noted that "the writing [was] still sharp."[86] Havrilesky thought that the tenth season was "alarmingly awful, far worse than you would ever imagine a show that was once so good could be."[84]Friends was featured on Time's list of "The 100 Best TV Shows of All-Time", saying, "the well-hidden secret of this show was that it called itself Friends, and was really about family."[87]

Reviews of the series finale were mostly positive. USA Today's Robert Bianco described the finale as entertaining and satisfying and praised it for deftly mixing emotion and humor while highlighting each of the stars.[88] Sarah Rodman of the Boston Herald praised Aniston and Schwimmer for their acting, but felt that their characters' reunion was "a bit too neat, even if it was what most of the show's legions of fans wanted."[89] Roger Catlin of the Hartford Courant felt that newcomers to the series would be "surprised at how laughless the affair could be, and how nearly every strained gag depends on the sheer stupidity of its characters."[90] Ken Parish Perkins, writing for Fort Worth Star-Telegram, pointed out that the finale was "more touching than comical, more satisfying in terms of closure than knee-slappingly funny."[91]

It may have been impossible for any one episode to live up to the hype and expectations built up around the Friends finale, but this hour probably came as close as fans could have reasonably hoped. Ultimately, the two-hour package did exactly what it was supposed to do. It wrapped up the story while reminding us why we liked the show and will miss it.

— Robert Bianco of USA Today on the series finale.[88]

In a 2021 program on ITV, Mr Bean writer Richard Curtis accused the Friends writers of stealing the joke which involved Joey getting a turkey stuck on his head in "The One with All the Thanksgivings" from the 1992 episode "Merry Christmas, Mr Bean". In that episode, Mr Bean got a turkey stuck on his head after losing his watch while stuffing the turkey and put his head in to try and retrieve it. Rowan Atkinson, however, argued that jokes are meant to be stolen, or to inspire.[92]

Awards

Main article: List of awards and nominations received by Friends

To maintain the series's ensemble format, the main cast members decided to enter themselves in the same acting categories for awards. Beginning with the series's eighth season, the actors decided to submit themselves in the lead actor balloting, rather than in the supporting actor fields.[93] The series was nominated for 62 Primetime Emmy Awards,[94] winning six. Aniston and Kudrow are the only main cast members to win an Emmy, while Cox is the only actor not to be nominated. The series won the Primetime Emmy Award for Outstanding Comedy Series in 2002, receiving nominations in 1995, 1996, 1999, 2000, and 2003.[95] The series also won an American Comedy Award,[96] one GLAAD Media Award,[97] one Golden Globe Award,[98] three Logie Awards,[99][100] six People's Choice Awards,[101][102] one Satellite Award,[103] and one Screen Actors Guild Award.[104]

Ratings

The table below shows the ratings of Friends in the United States, where it consistently ranked within the top ten of the final television season ratings.[105] "Rank" refers to how well Friends rated compared to other television series that aired during primetime hours of the corresponding television season. It is shown in relation to the total number of series airing on the then-six major English-language networks in a given season. "Viewers" refers to the average number of viewers for all original episodes, broadcast during the television season in the series's regular timeslot. The "season premiere" is the date that the first episode of the season aired, and the "season finale" is the date that the final episode of the season aired. So far, Friends has been the last sitcom to reach the no. 1 spot on television, as its successors were CSI: Crime Scene Investigation, American Idol, NBC Sunday Night Football, and NCIS. Following the September 11 attacks, ratings increased 17% over the previous season.[85]

Syndication

Because of syndication revenue, Friends continues to generate approximately $1 billion each year for Warner Bros. That translates into about $20 million in annual residuals each for Jennifer Aniston, Courteney Cox, Lisa Kudrow, Matt LeBlanc, Matthew Perry and David Schwimmer, who each get 2% of syndication income for Friends.[107]

All episodes became available on Netflix on January 1, 2015, introducing a new generation to the show. UK Friends reruns' ratings in 2015 increased by more than 10% annually. The 2016 reruns' US weekly audience, not including streaming, of 16 million would make it a hit on network television were the show still being produced.[108] In the US, the series has a syndication deal through multiple networks, including Nick at Nite, TBS, and it Paramount Network. However, in July 2019, it was announced that from the beginning of 2020, Friends would not be available on Netflix in the US and instead would be shown on WarnerMedia's video-streaming service HBO Max,[109] which launched on May 27, 2020.[110]

Cultural impact

Set of Central Perk at Warner Bros. Studios

Although the producers thought of Friends as "only a TV show", psychologists investigated the cultural impact of Friends during the series's run. Aniston's hairstyle was nicknamed "The Rachel" and copied around the world.[20] Joey's catchphrase, "How you doin'?", became a popular part of Western English slang, often used as a pick-up line or when greeting friends.[111] The series also influenced the English language, according to a study by the University of Toronto that found that the characters used the emphasized word "so" to modify adjectives more often than any other intensifier. Although the preference had already made its way into the American vernacular, usage on the series may have accelerated the change.[32] Chandler's habit of ending a sentence unfinished for sarcasm also influenced viewers' speech.[112]

Friends has also been credited in helping non-English speaking students to learn the language. A 2012 poll by Kaplan International English Colleges found that more than a quarter (26%) of its students cited the sitcom as the best show for helping them improve their English.[113] Notable individuals who have also said that the sitcom helped them learn English include Liverpool F.C.managerJürgen Klopp,[114]BTS member RM[115] and Belgian professional golferThomas Pieters.[116]

Friends is parodied in the twelfth season Murder, She Wrote episode "Murder Among Friends." In the episode, amateur sleuth Jessica Fletcher (Angela Lansbury) investigates the murder of a writer for Buds, a fictional television series about the daily lives of a group of city friends. The episode was devised after CBS moved Murder, She Wrote from its regular Sunday night timeslot to a Thursday night timeslot directly opposite Friends on NBC; Angela Lansbury was quoted by Bruce Lansbury, her brother and Murder, She Wrote's supervising producer, as having "a bit of an attitude" about the move to Thursday, but he saw the plot as "a friendly setup, no mean-spiritedness."[117] Jerry Ludwig, the writer of the episode, researched the "flavor" of Buds by watching episodes of Friends.[117] Producers of Married... with Children attempted to create a spinoff series called Enemies, which was intended to act as an antithesis to Friends in the same way Married... with Children had been to family sitcoms such as The Cosby Show. However, the Fox network declined to pick up the series.[118]

The Central Perk coffee house, one of the principal settings of the series, is part of the Warner Bros. Studio Tour Hollywood. People sometimes propose marriage on the couch, and many tourists cry when they sit on it.[108] The coffee house has inspired various imitations worldwide. In 2006, Iranian businessman Mojtaba Asadian started a Central Perk franchise, registering the name in 32 countries. The decor of the coffee houses is inspired by Friends, featuring replica couches, counters, neon signage and bricks. The coffee houses also contain paintings of the various characters from the series, and televisions playing Friends episodes. James Michael Tyler, who plays the Central Perk manager in the series, Gunther, attended the grand opening of the Dubai café, where he worked as a waiter.[119] Central Perk was rebuilt as part of a museum exhibit at Warner Bros. Studios and was shown on The Ellen DeGeneres Show in October 2008.

Jennifer Aniston visited the set for the first time since the series finale in 2004.[120] From September 24 to October 7, 2009, a Central Perk replica was based at Broadwick Street, Soho, London. The coffee house sold real coffee to customers and featured a display of Friends memorabilia and props, such as the Geller Cup from the season three episode "The One with the Football."[121] In Beijing, business owner Du Xin opened a coffee shop named Central Perk in March 2010.[122]

After filming on the finale concluded, Stage 24 at Warner Bros Studios, where Friendshad been filmed since Season 2, was renamed "The Friends Stage".

In India, there are six Friends-themed cafes, located in Chandigarh (named Central Perk); Kolkata; and West Bengal (named F.R.I.E.N.D.S. Cafe), which features many icons from the original T.V. series, including Chandler and Joey's ugly dog statue, the orange sofa, the purple door of Monica and Rachel's apartment, and Phoebe's pink bicycle. The other three cafes are located in Delhi, Gurgaon; Bhubaneswar, Odisha; and Pune, Maharashtra.[123][124] There are two Friends themed cafes in Pakistan as well—one in Lahore, Punjab known as "Friends Cafe" and the other in Peshawar, Khyber Pakhtunkhwa called "Central Perk". Both of those cafes have an iconic couch, a guitar and foosball table, quotes from the show on the walls and even episode reruns on a projector. They're also planning to have their own Gunther at the bar.[125] In 2016, a Central Perk replica was opened in Outram, Singapore. It is the only Central Perk that has been given the intellectual property rights by Warner Bros. outside of the United States. The café also includes feature walls, replicating the walls of the main characters' apartments and memorabilia and props used on the show.[126][127] In August 2019, it was announced that a Central Perk Lego set would be launched to mark the show's 25 anniversary.[128]

Friends has also developed an alternative family lifestyle by representing young people who live unconventional domestic lives. It presents the idea that "all you need are good friends" and can construct families through choice. The audience is able to identify with the program through the troubles seen on weekly episodes. It portrays a new way of living life and developing relationships which are not normally seen in conventional society.[129] According to a pop-culture expert at the University at Buffalo, Friends is "one of those rare shows that marked a change in American culture." The images of youth and the roles they portray are better defined and represent a lifestyle that centres around creating and sustaining relationships between friends running their own lives and seeking help from each other.[130]

Vox stated that Friends impacted the creation of other conflictless "hangout sitcoms", with groups of adult friends who are funny and have similar character traits. One example of this is How I Met Your Mother, which The Guardian's TV and radio blog notes also shares its setting with Friends, Manhattan. Other examples include The Big Bang Theory, New Girl, and Happy Endings.[131][132][133][134]

Readers of TV Guide voted the cast of Friends their Best Comedy cast of all time, ranking at 29% of the votes, beating Seinfeld, which registered 18%.[135] A poll undertaken by 60 Minutes and Vanity Fair named Friends the third greatest sitcom of all time.[136] In 2014, the series was ranked by Mundo Estranho the Best TV Series of All Time.[137] A 2015 survey by The Hollywood Reporter of 2,800 actors, producers, directors, and other industry people named Friends as their No. 1 favorite show.[138]

Distribution

Broadcast

United States

After the produced pilot lived up to NBC's hopes, the series premiered with the name Friends on September 22, 1994, in the coveted Thursday 8:30 p.m. time slot. The pilot aired between Mad About You and Seinfeld,[20] and was watched by almost 22 million American viewers.[3] The series was a huge success throughout its run and was a staple of NBC's Thursday night line-up, dubbed by the network as Must See TV.[139] When Crane told reporters in 2001 that the ninth season was a possibility, critics believed that he was posturing and that at least two of the cast members would not sign on for another season.[85] When it was confirmed that Friends would return for a ninth season, the news was mainly about the amount of money—$7 million per episode—that it took to bring the series back for another season.[85]

After year-long expectations that the ninth season would be the series's last, NBC signed a deal in late December 2002 to bring the series back for a final tenth season. The series's creative team did not want to extend negotiations into the next year and wanted to start writing the rest of the ninth-season episodes and a potential series finale.[140] NBC agreed to pay $10 million to Warner Bros. for the production of each tenth-season episode, the highest price in television history for a 30-minute series.[83] Although NBC was unable to bring in enough advertising revenue from commercials to cover the costs, the series was integral to the Thursday night schedule, which brought high ratings and profits to the other television series.[140] The cast demanded that the tenth season be reduced from the usual 24 episodes to 18 episodes to allow them to work on outside projects.[86]

In fall 2001, Warner Bros. Domestic Cable made a deal with sister network TBS (both were owned by Time Warner) to air the series in rerun syndication. Warner Bros. Domestic Cable announced that it had sold additional cable rights to Friends to Nick at Nite which began airing in the fall of 2011 (unlike the TBS and broadcast syndication airings, Nick at Nite broadcasts of the series, which began airing as part of a seven-night launch marathon on September 5, 2011, replace the end credit tag scenes with marginalized credits featuring promotions for the series and other Nick at Nite programs). Warner Bros. was expected to make $200 million in license fees and advertising from the deal. Nick at Nite paid $500,000 per episode to air the episodes after 6 pm. ET for six years through fall 2017. In syndication until 2005, Friends had earned $4 million per episode in cash license fees for a total of $944 million.[141]

Comedy Central began airing reruns of Friends on October 12, 2019.

International

Having already made huge success in the United States, Friends producers decided to air the show in Europe. It premiered in the UK on April 28, 1995,[142] with Season 1 broadcasting until September on Channel 4 at 9:30 PM on Friday nights, and immediately was a success. The popularity of the show even allowed the theme song by the Rembrandts to hit number 3 in the UK Singles Charts in September 1995.[143] The popularity of the show in Britain also led to an episode being produced in London at the end of the fourth season, starring a British actress, Helen Baxendale who became a leading character in seasons four and five during her relationship with Ross. The show has since aired on different channels in the UK in their original, unedited international versions prior to their being re-edited for US broadcast and syndication. These versions, with additional footage not seen domestically, have aired on such stations as Channel 4, Sky1, E4, and Comedy Central UK.[144][145][146][147][148] On September 4, 2011, Friends officially ended on E4 after the channel re-ran the series since 2004. Comedy Central took over the rights to air the program from October 2011. Since 2018 Channel 5 started airing the program. In the Republic of Ireland, each season of the show made its European debut on RTÉ2. After 2004 RTÉ2 began to repeat the series from the start before moving over to TV3 and its digital channel 3e in 2010.[149][150] As of February 2015[update], repeats of the show have returned to RTÉ2 while also broadcasting on Comedy Central Ireland.[151][152]

Series 10's finale in the UK, broadcast on May 28, 2004, was on Channel 4. It was broadcast from 9 pm to 10 pm and attracted Friends' largest UK audiences. It attracted almost 10 million viewers, and is currently standing at Number 10 in Channel 4's most-watched shows. Big Brother was moved to 10 pm, which Friends had beaten. Friends got 9.6 million viewers at 9 pm, while Big Brother 5's launch attracted 7.2 million viewers at 10 pm, which is the most-watched premiere on UK TV ever. However, on January 3, 2007, Celebrity Big Brother 5's launch was watched by 7.3 million viewers, and its eviction on January 19, 2007, was watched by 8.7 million viewers.

Friends has aired in Australia on the Seven Network (season 1 only), Nine Network (season 2–10), Network Ten (2007–09, repeats), on GEM (a sub-channel of the Nine Network), and on pay TV channel TV Hits formerly aired on Arena, 111 Hits.[153][154] The show is broadcast on TV2 in New Zealand.[155]

In Canada, the series was broadcast on Global. In later years, it was syndicated on several of its cable sibling networks, including Slice, DTour, and TVTropolis, its previous incarnation.[156][157] The series is now syndicated to Bell Media owned CTV Comedy Channel.

In Latin America, the first seven seasons aired on Sony, and the remaining seasons on Warner.[158] In Brazil, free-to-air networks RedeTV! and SBT also aired a few seasons.

In India, the show is broadcast by Comedy Central at various times. It is the most-watched English language show in the country.[159]

In the Philippines, the show was originally aired on ABC-5 from 1996 to 2005 and ETC from 2005 to 2014.

In Greece, the show was broadcast on Star Channel.[160] In Cyprus, Friends aired on CyBC 2 while reruns air on TVOne.[161]

Remaster

Beginning on March 5, 2012, high definition versions of all 236 Friends episodes were made available to local broadcast stations, starting with the pilot episode. For the remastered episodes, Warner Bros. restored previously cropped images on the left and right sides of the screen, using the original 35 mm film source, to use the entire 16:9 widescreen frame. However, because the show was not originally filmed for widescreen, but rather filmed in 4-perf format and protected for 4:3, some cropping problems arise in some shots where information from the top and bottom of the frame is removed, and some expanded shots reveal unintentional artifacts, including set edges, boom mics and body doubles replacing some of the main cast. In early versions of the HD remasters. There were also a few shots, including chroma effects shots, that were sourced from standard-definition videotape sources, as not all of the footage had been located in time for the remaster; the original film sources for these shots were later rescanned for later broadcast and release.[162] These masters had been airing in New Zealand on TV2 since January 2011 and the earlier HD prints continue to air on Comedy Central in the United Kingdom as of 2020.[163]Netflix added all ten seasons of Friends in high definition to its streaming service in the United States on January 1, 2015.

Home media

Streaming

In October 2014, Warner Bros. chairman and chief executive officer, Kevin Tsujihara, announced that the company had licensed the North American streaming rights of all ten seasons of Friends to Netflix,[164][165] in a deal said to be worth around $500,000 an episode,[166] or about $120 million in total. The show became available on Netflix from January 1, 2015.[167] The Netflix airings are the versions aired on NBC rather than the longer international versions, as discussed below. The series left Netflix in the US on January 1, 2020, as it began streaming on HBO Max on May 27, 2020.[168] In Canada, the series left Netflix in Canada for Crave on December 31, 2020.[169]

Blu-ray and DVD

All ten seasons have been released on DVD individually and as a box set. Each Region 1 season release contains special features and are presented in their aforementioned original international broadcast versions, although Region 2 releases are as originally aired domestically. For the first season, each episode is updated with color correction and sound enhancement.[47] A wide range of Friends merchandise has been produced by various companies. In September 1995, WEA Records released the first album of music from Friends, the Friends Original TV Soundtrack, containing music featured in previous and future episodes. The soundtrack debuted on the Billboard 200 at number 46,[170] and sold 500,000 copies in November 1995.[171] In 1999, a second soundtrack album entitled Friends Again was released.[172] Other merchandise includes a Friends version of the DVD game "Scene It?", and a quiz video game for PlayStation 2 and PC entitled Friends: The One with All the Trivia.[173][174] On September 28, 2009, a box set was released in the UK celebrating the series's 15th anniversary. The box set contained extended episodes, an episode guide, and original special features.[175]

Warner Home Video released a complete series collection on Blu-ray on November 13, 2012.[176] The collection does not feature the extra deleted scenes and jokes that were included on prior DVD releases, and are therefore presented in their NBC broadcast versions.

In Australia, the original DVD releases were fold out box sets which contained three discs, and released as follows: Season 1 and Season 2 on March 13, 2002, Season 3 and Season 4 on July 9, 2002, Season 5, 6 and 7 on July 29, 2002, Season 8 on March 18, 2003, Season 9 on February 11, 2004, and Season 10 on November 24, 2004. Repackaged sets, slimmed into regular DVD cases also containing three discs were released from 2003 to 2004. Collector's Edition sets were released from September 9, 2003, through to February 1, 2006, these sets contains 4 discs, in fat DVD cases, with extra bonus material. On October 4, 2006, the individual seasons were repackaged into regular DVD case sets and marked as "Including Brand New Bonus Disc". Once again each individual season were repackaged with new artwork on March 31, 2010. The first complete series boxset on DVD was released around 2004 or 2005, this was titled 'The One With All Ten Seasons" and the packaging was a black box with a lift up lid and contains exclusive packaging for all ten seasons. The second complete series boxset was released August 21, 2013 and was a red box which contained the 2010 individual season sets inside. On October 1, 2014, was the 20th Anniversary boxset, this was a white box and contained the same 2010 individual releases inside. On October 7, 2015, another boxset was released 'The One With All Ten Seasons", the same name used on the original boxset, however this time slimmed down and contains the 2010 individual releases inside. The outer box is open on insert side for the cases to slide in and out, more of a budget release. In 2016, a repackaged 'The Complete Series' Blu-ray boxset was issued, containing the same 10 individual seasons in the original set, however the box is more cut down and is opened on one side, and also does not include the book that contained the episode guide.

DVD name Eps DVD release dates Blu-ray release dates
Region 1 Region 2 Region 4 Region A Region B UK Region B Australia
The Complete First Season 24 April 30, 2002[177]May 29, 2000[citation needed]October 4, 2006[178]April 30, 2013
The Complete Second Season 24 September 3, 2002[179][180]May 29, 2000[citation needed]} October 4, 2006[181]April 30, 2013
The Complete Third Season 25 April 1, 2003[182]May 29, 2000[citation needed]October 4, 2006[183]
The Complete Fourth Season 24 July 15, 2003[184]May 29, 2000[citation needed]October 4, 2006[185]
The Complete Fifth Season 24 November 4, 2003[186]May 29, 2000[citation needed]October 4, 2006[187]
The Complete Sixth Season 25 January 27, 2004[188]July 17, 2000[189]October 4, 2006[190]
The Complete Seventh Season 24 April 6, 2004[191]October 25, 2004[192]October 4, 2006[193]
The Complete Eighth Season 24 November 9, 2004[194]October 25, 2004[195]October 4, 2006[196]
The Complete Ninth Season 24 March 8, 2005[197]October 25, 2004[198]October 4, 2006[199]
The Complete Tenth Season 18 November 15, 2005[200]October 25, 2004[201]October 4, 2006[202]
The Complete Series 236 November 15, 2005
November 14, 2006
(re-issue)
April 16, 2013
(re-issue 2013)
September 17, 2019[203]
(re-issue 2019)
October 2, 2006
November 12, 2007
(re-issue)
September 28, 2009
(15th Anniversary Edition)
November 13, 2012 November 12, 2012 November 21, 2012
(JB Hi-Fi exclusive)
August 21, 2013

Spin-off

LeBlanc hoped that by having his own show, Joey, "probably the least evolved character" on Friends, would become more developed.[204]

Joey

Main article: Joey (TV series)

After the series finale in 2004, LeBlanc signed on for the spin-off series, Joey, following Joey's move to Los Angeles to pursue his acting career. Kauffman and Crane were not interested in the spin-off, although Bright agreed to executive produce the series with Scott Silveri and Shana Goldberg-Meehan.[205] NBC heavily promoted Joey and gave it Friends' Thursday 8:00 pm timeslot.[206][207] The pilot was watched by 18.6 million American viewers,[208] but ratings continually decreased throughout the series's two seasons, averaging 10.2 million viewers in the first season and 7.1 million in the second.[60] The final broadcast episode on March 7, 2006, was watched by 7.09 million viewers;[209] NBC cancelled the series on May 15, 2006, after two seasons, leaving eight episodes unaired.[210] Bright blamed the collaboration between NBC executives, the studio and other producers for quickly ruining the series:[60]

On Friends, Joey was a womanizer, but we enjoyed his exploits. He was a solid friend, a guy you knew you could count on. Joey was deconstructed to be a guy who couldn't get a job, couldn't ask a girl out. He became a pathetic, mopey character. I felt he was moving in the wrong direction, but I was not heard.

— Kevin S. Bright on the reason for Joey's cancellation.[60]

See also

References

  1. ^Fergus, George (December 12, 2018). "Friends (1994) (a Titles & Air Dates Guide)". epguides. Archived from the original on December 25, 2020. Retrieved January 3, 2021.
  2. ^"'Friends' Was Originally Called 'Six of One'". ABC News. April 5, 2012. Archived from the original on August 8, 2016. Retrieved August 3, 2016.
  3. ^ abLauer, Matt (May 5, 2004). "'Friends' Creators Share Show's Beginnings". Dateline NBC. Archived from the original on October 2, 2013. Retrieved May 5, 2004.
  4. ^ abSeemayer, Zach (March 31, 2014). "The 10 Most-Watched TV Series Finales Ever!". Entertainment Tonight. Archived from the original on September 3, 2015. Retrieved May 23, 2015.
  5. ^Conradt, Stacy (February 28, 2015). "The 10 Most-Watched Series Finales Ever". Mental Floss. Archived from the original on May 11, 2015. Retrieved May 24, 2015.
  6. ^Kalin, Natalie (April 29, 2015). "Top 10 Most Watched TV Finales Ever". HuffPost. Archived from the original on May 25, 2015. Retrieved May 24, 2015.
  7. ^"The shows of the decade". Chicago Tribune. December 4, 2009. Archived from the original on August 12, 2012. Retrieved August 18, 2010.
  8. ^Kinon, Cristina. "The Most Watched TV Episode of the Decade Was ... The Series Finale of 'Friends'". Daily News. New York. Archived from the original on December 7, 2009. Retrieved December 22, 2009.
  9. ^ abPoniewozi, James (September 6, 2007). "All-TIME 100 TV Shows". Time. Archived from the original on February 26, 2009.
  10. ^"Friends". Television Academy. Archived from the original on October 17, 2018. Retrieved October 16, 2018.
  11. ^ ab"TV Guide Names Top 50 Shows". CBS News. April 26, 2002. Archived from the original on September 4, 2012.
  12. ^ ab"Empire Magazine's 50 Greatest TV Shows of All Time list". Listal.com. December 23, 2008. Archived from the original on July 13, 2011. Retrieved April 2, 2011.
  13. ^Dyer, James; Williams, Owen; Gross, Ed; White, James; Nugent, John; De Semlyen, Phil; Hewitt, Chris (June 15, 2016). "The 50 Best TV Shows Ever". Empire. Archived from the original on September 23, 2018. Retrieved February 10, 2020.
  14. ^"Special Collector's Issue: 100 Greatest Episodes of All Time". TV Guide (June 28 – July 4). 1997.
  15. ^"101 Best Written TV Series List". Archived from the original on January 10, 2014. Retrieved October 15, 2013.
  16. ^Fretts, Bruce; Roush, Matt. "The Greatest Shows on Earth". TV Guide. Vol. 61 no. 3194–3195. pp. 16–19.
  17. ^Lomartire, Paul (September 4, 1994). "Fall TV '94". The Palm Beach Post. Archived from the original on November 25, 2018. Retrieved February 14, 2009.
  18. ^Bianco, Robert (March 3, 2004). "Friends played great game of poker". USA Today. Archived from the original on August 18, 2011. Retrieved February 20, 2009.
  19. ^Booth, Jenny (May 21, 2006). "Sarey Carey: Does pride in housework make me bad as well as mad?". The Sunday Times. London. Archived from the original on June 29, 2011. Retrieved February 20, 2009.
  20. ^ abcdefgJicha, Tom (May 2, 2004). "They leave as they began: With a buzz". The Baltimore Sun. p. 1. Archived from the original on June 4, 2011. Retrieved December 23, 2008.
  21. ^Andreeva, Nellie (September 20, 2004). "Kudrow has Comeback; Cox, HBO talk". The Hollywood Reporter. AllBusiness.com. Retrieved February 20, 2009.[dead link]
  22. ^"Matt LeBlanc – Friends Interview". NBC. Archived from the original on May 11, 2016.
  23. ^"Friends Star Finally has Chance to Enjoy Success". Los Angeles Times. March 26, 1995. Archived from the original on November 25, 2018. Retrieved February 20, 2009.
  24. ^ ab
Источник: https://en.wikipedia.org/wiki/Friends

Cox Business Bill Payment Options

Cox Business offers the following bill payment options.

EasyPay

EasyPay is a recurring payment program that allows you to pay your Cox bill automatically each month using a bank account, credit card, or debit card. Your bill is paid on the day of the month that makes most sense for your business. To learn how to sign up for EasyPay, see Managing Auto Payments in MyAccount.

MyAccount

MyAccount can be accessed online or through the Cox Business MyAccount App.

Chat With Oliver

Oliver, Cox's virtual assistant, makes it easy to make a payment on your account. To initiate a chat with Oliver, from the Contact Us page, click the Chat Now button. Enter pay bill in the chat window and follow the prompts to make a payment.

Text / SMS

To make a payment by text message, text Live Agent to 36009 and follow the prompts as instructed.

Automated Pay by Phone

With Cox Automated Phone payment options, make a payment by phone with your bank account, credit card, debit card, or previous method of payment 24/7 without a fee. The phone number can be found at the bottom of the Contact Us page under Call Support.

Payment Centers

Cox offers a variety of walk-in locations and payment centers where you can pay your bill in person. At a Payment Center, you can pay your bill with cash, check, money order, credit card, or debit card. To find the location nearest you, visit our Find a Cox Store page.

Pay by Mail

To mail your payment, detach the payment coupon from your billing statement, enter the amount of your payment, and send the coupon along with your check or money order. If you do not have the payment coupon and wish to mail your payment, use the payment address listed at the bottom of the Contact Us page.

eBill

eBill allows you to conveniently pay your Cox bill directly through your bank's web site. To enroll in eBilling, register directly through a participating bank or financial institution. Once enrolled, Cox sends an electronic bill directly to your bank each month.

Источник: https://www.cox.com/business/support/cox-business-bill-payment-options.html

Everyone says they have the data and tools needed to build a successful campaign.

What sets us apart are the long-term relationships we build with our clients and our deep expertise – not just in our industry, but in theirs, too.

Connect with a local advertising expert today who can craft a custom solution based on your unique needs and objectives.

Approach

Our local experts listen first to gain a deep understanding of your business and your goals. We then pair that knowledge with our own insights, tools, and creativity to create a custom advertising solution that will help grow your business.

Solutions

There are more ways than ever to reach consumers, but keeping up with the changes can be tough. We take out the guesswork by combining the best of television and digital advertising in a custom solution designed to reach your customers in the right place at the right time.

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It’s great to have a strategic partner that I can trust with my media strategy. Cox Media has been a valuable partner.

– Kathy Summerlin, Saenger Theatre

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Crown Motors has tried print, radio and Cox Media to market our cars and financing. We are sold on Cox Media; we see an increase in sales after advertising with Cox Media.

– Russell, Crown Motors General Manager

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Cox Media has been a trusted partner for 13 years and we wouldn’t do advertising without them.

– John Boutwell, Boutwell’s Air Masters

Источник: https://coxmedia.com/

AT&T Internet—stay connected

AT&T INTERNET

Get Wi-Fi® that delivers this season

Maximize your holidays with an internet connection that works for your family and your guests. Get AT&T internet with strong, smart Wi-Fi in your entire home.¹

$45/mo. plus taxes & equip. fee

Price after $5/mo. AutoPay & Paperless billing discount (within 2 bills). $10/mo. equip fee applies. Incl. 1TB data/mo. $10 chrg. for each add'l 50GB (up to $100/mo.).† Geo. & svc. restr's apply. ¹Whole-home Wi-Fi connectivity may require AT&T Smart Wi-Fi Extender(s), sold separately. See offer details

Check availability

AT&T INTERNET

The speed you need at a price you’ll love

Count on reliable internet for all you do—every day.

  • Get steady speeds for everyone at home.¹
  • Browse, work, and stay connected with confidence.
  • Happily stream on your own screen plus connect multiple devices at once.²

1Based on wired connection to gateway.
2Number of devices depends on screen size/resolution.

Check availability

See available speed

$45plus taxes & equip. fee

Price after $5/mo. AutoPay & Paperless billing discount (within 2 bills). $10/mo. equip fee applies. Incl. 1TB data/mo. overage chrgs apply. Geo & svc restr's apply. See offer details

Frequently asked questions

  • Why AT&T home internet service?

    There are plenty of reasons to choose AT&T as your ISP (internet service provider.) AT&T Internet is #1 in customer satisfaction over other major cable Internet providers1. With AT&T you’ll also enjoy 99% reliability2 and experience fast speeds, even at peak times, when you need it most.

  • If I am currently an AT&T customer, what are AT&T’s best deals to purchase a new Internet plan or upgrade my current Internet plan?

    If you are an existing wireless customer, AT&T offers an exclusive deal on AT&T Fiber. You may save $240 per year on your internet service1 after locking in a low first-year rate.

    If you are an existing Internet customer, check if you are eligible to upgrade to AT&T Fiber to get ultra-fast internet at AT&T’s lowest price ever.

    1Each year after your first year of service.

  • Which AT&T Internet plan is the fastest?

    Internet 1000 is our fastest residential internet service3. It is the best option for heavy internet users, such as competitive gamers and telecommuters.

1Based on network availability. Connectivity may require AT&T Smart Wi-Fi Extender(s), sold separately. 2Claim based on 2017 - 2020 ACSI survey of customers rating their own internet service provider’s performance. 3Compatible device and online account registration required for HBO Max access. Additional fees and restrictions apply.  4Limited availability in select areas. May not be available in your area. Go to att.com/getfiber to see if you qualify. 5Internet speed claims represent maximum network service capability speeds and are based on wired connection to gateway. Actual customer speeds may vary based on a number of factors and are not guaranteed. Download speeds are typically up to 940Mbps due to overhead capacity reserved to deliver the data. Comparison of Internet 1000 wired upload connection speed to Xfinity, Spectrum & COX 1Gig and 1.2Gig service with uploads of 35 Mbps. Number of devices depends on screen size / resolution. For more information, go to www.att.com/speed101.

Get a price you’ll love and the reliability you deserve

These days, we use our home internet for everything from working from home to streaming our favorite movies. It’s something that most of us really depend on. That’s why it’s so important to get internet service that’s fast and reliable. Enjoy 99% reliability and strong Wi-Fi® connectivity throughout your entire home,1 so you can worry less. Plus, AT&T Internet is #1 in customer satisfaction over other major cable internet providers, four years in a row!2

Enjoy our superfast entertainment grade 1 GIG Internet with AT&T Fiber, now with HBO Max™ included3

AT&T Fiber4 delivers more bandwidth than cable. Our 1,000Mbps connection powers strong whole-home Wi-Fi for a faster internet experience. With unlimited internet data included and 25x faster upload speeds than cable, you can stream, work, video chat, and game on 12+ devices at once!5

Pair superfast internet & DIRECTV STREAM for the best of both worlds.

DIRECTV STREAMSM is the future of entertainment. It combines live TV programming such as news and sports with the on-demand streaming services we all love. Learn more about how to bundle your internet plan with an entertainment package from DIRECTV STREAM.

1Based on network availability. Connectivity may require AT&T Smart Wi-Fi Extender(s), sold separately. 2Claim based on 2017 - 2020 ACSI survey of customers rating their own internet service provider’s performance. 3Compatible device and online account registration required for HBO Max access. Additional fees and restrictions apply.  4Limited availability in select areas. May not be available in your area. Go to att.com/getfiber to see if you qualify. 5Internet speed claims represent maximum network service capability speeds and are based on wired connection to gateway. Actual customer speeds may vary based on a number of factors and are not guaranteed. Download speeds are typically up to 940Mbps due to overhead capacity reserved to deliver the data. Comparison of Internet 1000 wired upload connection speed to Xfinity, Spectrum & COX 1Gig and 1.2Gig service with uploads of 35 Mbps. Number of devices depends on screen size / resolution. For more information, go to www.att.com/speed101.

Источник: https://www.att.com/internet/

Contact Cox Communications Customer Service

Cox Communications Phone Numbers and Emails

Customer Service:

  • (877) 404-2568
  • (877) 620-2098
  • (800) 234-3993
  • (888) 382-1222
  • (866) 290-4236
  • (404) 843-5000

Cox Communications Emails:

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Cox Communications Contact Information

Cox Communications Website:

Cox Communications Online Chat:

Corporate Office Address:

Cox Communications, Inc.

6205-B Peachtree Dunwoody Road NE

Atlanta,Georgia30328

United States

Other Info (opening hours):

Mailing Address:

P.O. Box 78071

Phoenix, AZ 85062-8071

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Cox Communications Rating Based on 823 Reviews

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Summary of Cox Communications Customer Service Calls

1.3K TOTAL
CALLS

02:08 AVG CALL
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17% ISSUES
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Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cox Communications Customer Service?

Payments and Charges Question:

  • pay cox bill over phone “Pay bill”
  • “Billing issues”
  • 1st grade lesson plans pay cox bill over phone “Bill”

Staff Question:

  • “New service”
  • “Services”
  • “Services off”

Product/ Service Question:

  • “Connection issues with. Fax after new router place”
  • pay cox bill over phone “My camera won't connect Spanish speaker please”
  • “Phone not working”

Activation/ Cancellation Question:

  • pay cox bill over phone “Renew service”
  • “Possibly canceling service due to outrageous increase in my bill”
  • “Cancel account”

Account Question:

  • “Not able to login”
  • “Problems logging into my account”
  • “Password”

Request for Information Question:

  • “Need to talk to someone about my password”
  • “Ask about switching residents”
  • “I would like to talk to someone about a return payment accidental return payment”

Employment Question:

  • “Job”
  • “Employee payroll”

Cards Question:

  • “Took money off my card withoutpermission”

Shipping and Delivery Question:

  • “Problems with my Internet and my box in my bedroom not coming on”

Other Question:

  • “No sound on tv”
  • “Reset internet”
  • “Tv”

About

Cox Communications Delivery Policy

To read more: https://www.cox.com/ibill/bill-delivery.cox

Cox Communications Privacy Policy

Let www.cox.com know the location The customer would like to browse. www.cox.com work to keep it secure and will destroy it when no longer needed by Cox Communications for any reason. Website will give The Client of Cox Communications clear, prior notice and the right to choose, as described below, how The Client's Personally Identifiable Information will be used. In providing Cox Communications's' services, www.cox.com sometimes collect personally identifiable information, such as The Client's name, physical address, telephone numbers, social security number, driver's license number, and email addresses ("Personally Identifiable Information"). www.cox.com may also collect other non-personally identifiable information, such as information about premium services, general location, demographics, billing information, maintenance, repair, services, equipment, software, usage, settings and preferences to aid in customer support and in recommendations for The Client of Cox Communications

To read more: https://www.cox.com/aboutus/policies/annual-privacy-notice.html

Top Cox Communications Services

Internet Service, Bundle, Customer Care

Top Cox Communications Products

Account, Gift Card, Receiver

Cox Communications Pros and Cons

Pros: Internet speed, No resolution, You are stuck with them, I am very upset and disguss about cox cable and there, Will never use them again

Cons: Awful customer service, Service support, Fraudulent billing schemes, Current performance, Billing practices

Related Companies

Cox Enterprises, Nextgear Capital, Autotrader, Cox Automotive, Manheim

Summary

Cox Communications, Inc. is a private company that was founded in 1962. Cox Communications is wholly owned by Cox Enterprises. The company is headquartered in Atlanta, Georgia. Cox Communications specializes in telecommunication services, providing digital cable television, broadband Internet and VoIP. The slogan of the company is: "Your friend in the digital age".At the present time Cox Communications is one of the leading cable television providers in the United States having several millions of subscribers. The company has a widely known animated spokesman that is called Digital Max. Cox Communications main product is OnDemand that offers numerous programming options.

Cox Communications reviews and complaints

pay cox bill over phone Cox Communications is ranked 369 out of 1708 in Telecommunications category

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Источник: https://cox-communications.pissedconsumer.com/customer-service.html

Cox Business Bill Payment Options

Cox Business offers the following bill payment options.

EasyPay

EasyPay is a recurring payment program that allows you to pay your Cox bill automatically each month using a bank account, credit card, or debit card. Your bill is paid on the day of the month that makes most sense for your business. To learn how to sign up for EasyPay, see Managing Auto Payments in MyAccount.

MyAccount

MyAccount can be accessed online or through the Cox Business MyAccount App.

Chat With Oliver

Oliver, Cox's virtual assistant, makes it easy to make a payment on your account. To initiate a chat with Oliver, from the Contact Us page, click the Chat Now button. Enter pay bill in the chat window and follow the prompts to make a payment.

Text / SMS

To make a payment by text message, text Live Agent to 36009 and follow the prompts as instructed.

Automated Pay by Phone

With Cox Automated Phone payment options, make a payment by phone with your bank account, credit card, debit card, or previous method of payment 24/7 without a fee. The phone number can be found at the bottom of the Contact Us page under Call Support.

Payment Centers

Cox offers a variety of walk-in locations and payment centers where you can pay your bill in person. At a Payment Center, you can pay your bill with cash, check, money order, credit card, or debit card. To find the location nearest you, visit our Find a Cox Store page.

Pay by Mail

To mail your payment, detach the payment coupon from your billing statement, enter the amount of your payment, and send the coupon along with your check or money order. If you do not have the payment coupon and wish to mail your payment, use the payment address listed at the bottom of the Contact Us page.

eBill

eBill allows you to conveniently pay your Cox bill directly through your bank's web site. To enroll in eBilling, register directly through a participating bank or financial institution. Once enrolled, Cox sends an electronic bill directly to your bank each month.

Источник: https://www.cox.com/business/support/cox-business-bill-payment-options.html

Justice News

The Boeing Company (Boeing) has entered into an agreement with the Department of Justice to resolve a criminal charge related to a conspiracy to defraud the Federal Aviation Administration’s Aircraft Evaluation Group (FAA AEG) in connection with the Pay cox bill over phone AEG’s evaluation of Boeing’s 737 MAX airplane.

Boeing, a U.S.-based multinational corporation that designs, manufactures, and sells commercial airplanes to airlines worldwide, entered into a deferred prosecution agreement (DPA) in connection with a criminal information filed today in the Northern District of Texas. The criminal information charges the company with one count of conspiracy to defraud the United States. Under the terms of the DPA, Boeing will pay a total criminal monetary amount of over $2.5 billion, composed of a criminal monetary penalty of $243.6 million, compensation payments to Boeing’s 737 MAX airline customers of $1.77 billion, and the establishment of a $500 million crash-victim beneficiaries fund to compensate the heirs, relatives, and legal beneficiaries of the 346 passengers who died in the Boeing 737 MAX crashes of Lion Air Flight 610 and Ethiopian Airlines Flight 302.

“The tragic crashes of Lion Air Flight 610 and Ethiopian Airlines Flight 302 exposed fraudulent and deceptive conduct by employees of one of the world’s leading commercial airplane manufacturers,” said Acting Assistant Attorney General David P. Burns of the Justice Department’s Criminal Division. “Boeing’s employees chose the path of profit over candor by concealing material information from the FAA concerning the operation of its 737 Max airplane and engaging in an effort to cover up their deception. This resolution holds Boeing accountable for its employees’ criminal misconduct, addresses the financial impact to Boeing’s airline customers, and hopefully provides some measure of compensation to the crash-victims’ families and beneficiaries.”    

“The misleading statements, half-truths, and omissions communicated by Boeing employees to the FAA impeded the government’s ability to ensure the safety of the flying public,” said U.S. Attorney Erin Nealy Cox for the Northern District of Texas. “This case sends a clear message: The Department of Justice will hold manufacturers like Boeing accountable for defrauding regulators – especially in industries where the stakes are this high.” 

“Today's deferred prosecution agreement holds Boeing and its employees accountable for their lack of candor with the FAA regarding MCAS,” said Special Agent in Charge Emmerson Buie Jr. of the FBI’s Chicago Field Office. “The substantial penalties and compensation Boeing will pay, demonstrate the consequences of failing to be fully transparent with government regulators. The public should be confident that government regulators are effectively doing their job, and those they regulate are being truthful and transparent.”

“We continue to mourn alongside the families, loved ones, and friends of the 346 individuals who perished on Lion Air Flight 610 and Ethiopian Airlines Flight 302. The deferred prosecution agreement pay cox bill over phone today with The Boeing Company is the result of the Office of Inspector General’s dedicated work with our law enforcement and prosecutorial partners,” said Special Agent in Charge Andrea M. Kropf, Department of Transportation Office of Inspector General (DOT-OIG) Midwestern Region. “This landmark deferred prosecution agreement will forever serve as a stark first national bank severna park of the paramount importance of safety in the commercial aviation industry, and that integrity and transparency may never be sacrificed for efficiency or profit.”

As Boeing admitted in court documents, Boeing—through two of its 737 MAX Flight Technical Pilots—deceived the FAA AEG about an important aircraft part called the Maneuvering Characteristics Augmentation System (MCAS) that impacted the flight control system of the Boeing 737 MAX. Because of their deception, a key document published by the FAA AEG lacked information about MCAS, and in turn, airplane manuals and pilot-training materials for U.S.-based airlines lacked information about MCAS.

Boeing began developing and marketing the 737 MAX in or around June 2011. Before any U.S.-based airline could operate the new 737 MAX, U.S. regulations required the FAA to evaluate and approve the airplane for commercial use.

In connection with this process, the FAA AEG was principally responsible for determining the minimum level of pilot training required for a pilot to fly the 737 MAX for a U.S.-based airline, based on the nature and extent of the differences between the 737 MAX and the prior version of Boeing’s 737 airplane, the 737 Next Generation (NG). At the conclusion of this evaluation, the FAA AEG published the 737 MAX Flight Standardization Board Report (FSB Report), which contained relevant information about certain aircraft parts and systems that Boeing was required to incorporate into airplane manuals and pilot-training materials for all U.S.-based airlines. The 737 MAX FSB Report also contained the FAA AEG’s differences-training determination. After the 737 MAX FSB Report was published, Boeing’s airline customers were permitted to fly the 737 MAX.

Within Boeing, the 737 MAX Flight Technical Team (composed of 737 MAX Flight Technical Pilots) was principally responsible for identifying and providing to the FAA AEG all information that was relevant to the FAA AEG in connection with the FAA AEG’s publication of the 737 MAX FSB Report. Because flight controls were vital to flying modern commercial airplanes, differences between the flight controls of the 737 NG and the 737 MAX were especially important to the FAA AEG for purposes of its publication of the 737 MAX FSB Report and the FAA AEG’s differences-training determination.

In and around November 2016, two of Boeing’s 737 MAX Flight Technical Pilots, one who was then the 737 MAX Chief Technical Pilot and another who would later become the 737 MAX Chief Technical Pilot, discovered information about an important change to MCAS. Rather than sharing information about this change with the FAA AEG, Boeing, through these two 737 MAX Flight Technical Pilots, concealed this information and deceived the FAA AEG about MCAS. Because of this deceit, the FAA AEG deleted all information about MCAS from the final version of the 737 MAX FSB Report published in July 2017. In turn, airplane manuals and pilot training materials for U.S.-based airlines lacked information about MCAS, and pilots flying the 737 MAX for Boeing’s airline customers were not provided any information about MCAS in their manuals and training materials. 

On Oct. 29, 2018, Lion Air Flight 610, a Boeing 737 MAX, crashed shortly after takeoff into the Java Sea near Indonesia. All 189 passengers and crew on board died. Following the Lion Air crash, the FAA AEG learned that MCAS activated during the flight and may have played a role in the crash. The FAA AEG also learned for the first time about the change to MCAS, including the information about MCAS that Boeing concealed from the FAA AEG. Meanwhile, while investigations into the Lion Air crash continued, the two 737 MAX Flight Technical Pilots continued misleading others—including at Boeing and the FAA—about their prior knowledge of the change to MCAS.

On March 10, 2019, Ethiopian Airlines Flight 302, a Boeing 737 MAX, crashed shortly after takeoff near Ejere, Ethiopia. All 157 passengers and crew on board died. Following the Ethiopian Airlines crash, the FAA AEG learned that MCAS activated during the flight and may have played a role in the crash. On March 13, 2019, the 737 MAX was officially grounded in the U.S., indefinitely halting further flights of this airplane by any U.S.-based airline.

As part of the DPA, Boeing has agreed, among other things, to continue to cooperate with the Fraud Section in any ongoing or future investigations and prosecutions. As part of its cooperation, Boeing is required to report any evidence or allegation of a violation of U.S. fraud laws committed by Boeing’s employees or agents upon any domestic or foreign government agency (including the FAA), regulator, or any of Boeing’s airline customers. In addition, Boeing has agreed to strengthen its compliance program and to enhanced compliance program reporting requirements, which require Boeing to meet with the Fraud Section at least quarterly and to submit yearly reports to the Fraud Section regarding the status of its remediation efforts, the results of its testing of its compliance program, and its proposals to ensure that its compliance program is reasonably designed, implemented, and enforced so that it is effective at deterring and detecting violations of U.S. fraud laws in connection with interactions with any domestic or foreign government agency (including pay cox bill over phone FAA), regulator, or any of its airline customers.

The department reached this resolution with Boeing based on a number of factors, including the nature and seriousness of the offense conduct; Boeing’s failure to pay cox bill over phone and voluntarily self‑disclose the offense conduct to the department; and Boeing’s prior history, including a civil FAA settlement agreement from 2015 related to safety and quality issues concerning the Boeing’s Commercial Airplanes (BCA) business unit. In addition, while Boeing’s cooperation ultimately included voluntarily and proactively identifying to the Fraud Section potentially significant documents and Boeing witnesses, and voluntarily organizing voluminous evidence that Boeing was obligated to produce, such cooperation, however, was delayed and only began after the first six months of the Fraud Section’s investigation, during which time Boeing’s response frustrated the Fraud Section’s investigation.

Boeing also made significant changes to its top leadership since the offense occurred.

The department ultimately determined that an independent compliance monitor was unnecessary based on the following factors, among others: (i) the misconduct was neither pervasive across the organization, nor undertaken by a large number of employees, nor facilitated by senior management; (ii) although two of Boeing’s 737 MAX Flight Technical Pilots deceived the FAA AEG about MCAS by way of misleading statements, half-truths, and omissions, others in Boeing disclosed MCAS’s expanded operational scope to different FAA personnel who were responsible for determining whether the 737 MAX met U.S. federal airworthiness standards; (iii) the state of Boeing’s remedial improvements to its compliance program and internal controls; and (iv) Boeing’s agreement to enhanced compliance program reporting requirements, as described above.

The Chicago field offices of the FBI and the DOT-OIG investigated the case, with the assistance of other FBI and DOT-OIG field offices.

Trial Attorneys Cory E. Jacobs and Scott Armstrong and Assistant Chief Michael T. O’Neill of the Fraud Section and Assistant U.S. Attorney Chad E. Meacham of the Northern District of Texas are prosecuting this case.

Individuals who believe they may be an heir, relative, or legal beneficiary of one of the Lion Air Flight 610 or Ethiopian Airlines Flight 302 passengers in this case should contact the Fraud Section’s Victim Witness Unit by email at: [email protected] or call (888) 549-3945.

Источник: https://www.justice.gov/opa/pr/boeing-charged-737-max-fraud-conspiracy-and-agrees-pay-over-25-billion

Cox slows Internet speeds in entire neighborhoods to punish any heavy users

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Cox Communications is lowering Internet upload speeds in entire neighborhoods to stop what it considers "excessive usage," in a decision that punishes both heavy Internet users and their neighbors.

Cox, a cable company with about 5.2 million broadband customers in the United States, has been sending notices to some heavy Internet users warning them to use less data and notifying them of neighborhood-wide speed decreases. In the case we will describe in this article, a gigabit customer who was paying $50 extra per month for unlimited data was flagged by Cox because he was using 8TB to 12TB a month.

Cox responded by lowering the upload speeds on the gigabit-download plan from 35Mbps to 10Mbps for the customer's whole neighborhood. Cox confirmed to Ars that it has imposed neighborhood-wide slowdowns in multiple neighborhoods in cases like this one but didn't say how many excessive users are enough to trigger a speed decrease.

Mike, a Cox customer from Gainesville, Florida, pays $150 a month, including $100 for 1Gbps download speeds and 35Mbps upload speeds, and another $50 for "unlimited data" so that he can go over Cox's 1TB data cap. Mike told Ars via email that most of his 8TB+ monthly use consists of scheduled device backups and "data sharing via various (encrypted) information-sharing protocols," such as peer-to-peer networks, between 1am and 8am. (We agreed to publish Mike's first name only but reviewed his bills and confirmed the basic details of his account with Cox.)

Generally speaking, data usage for most households declines significantly during those 1am-8am overnight hours, so a robustly built broadband network should be able to handle the traffic. In any case, Mike couldn't use more than 35Mbps for uploads at any given time because that's the limit Cox always imposed on its gigabit-download cable plan. Mike said his household's daytime and evening use is more like a typical Internet user's, with work-from-home activities during the day and streaming video in high-definition during the evening.

Mike also said his level of Internet usage has been roughly the same for the past four years that he's been using Cox—but it was only in mid-May that the company flagged him for excessive use. This may suggest that Cox is struggling to handle pandemic-level broadband traffic, but Cox says that the vast majority of its network is "performing very well."

Cox provided a little more detail after this story published, saying that the neighborhood-wide slowdowns and disconnection threats sent to individual customers "are two separate initiatives that could cross over in some cases."

(Clarification: Mike's nightly uploads alone couldn't have accounted for more than half of his monthly 8TB+ usage if his upload speeds were capped at 35Mbps; seven hours of nightly uploads at that rate would amount to about 3.3TB per month. The nightly uploads may have accounted for most of his upload usage, however, as his monthly usage of 8TB to 12TB includes both downloads and uploads. Assuming Mike was also downloading heavily during those 1-8am hours, then the overnight usage including both downloads and uploads would account for most of his overall data usage.)

“Scheduled for termination”

First, Mike got three calls from Cox including one that left a voicemail saying, "we need to speak with you regarding your Internet usage. Your home is using an extraordinarily high amount of Internet data and adjustments need to be made immediately." The voicemail warned that your "Internet will be scheduled for termination" unless usage reductions are "made within five days," according to Mike.

Mike explained how he responded:

Since I work from home, I naturally was very concerned they would pull the plug on me and I'd be unable to work. Immediately calling the number [provided in the voicemail], I was funneled directly to a department for "questions about your recent Internet speed changes," and spoke with a representative there. He went on to explain that their network is overburdened and since I was an above-average user, I was being targeted to lower my usage or else have my account terminated. I tried to explain that my usage is not out of the pay cox bill over phone for me. My day-time bandwidth usage is paltry (most of my bandwidth consumption is scheduled from 1am-8am), and that Cox should have been upgrading their infrastructure instead of oversubscribing nodes and pocketing the record revenue. I was told if I who founded mission san jose not make a substantial decrease in my upload data usage, my service would be terminated.

Comments in a Reddit thread last month confirm that Mike isn't the only Cox customer being warned to cut upload speeds in order to avoid being kicked off the network. Cox didn't tell Mike exactly how much data he'd have to shave off his monthly usage. There was "no magic number or threshold, just an arbitrary amount of decrease, a Cox-deemed 'good effort,'" or his service would be cut off, he said.

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Shortly after that phone call, Mike received an email from Cox with the subject line, "Alert: Action required to continue your Internet service." Mike provided Ars with a copy of the email.

"We've recently tried getting in touch with you about your service—your account has been identified as using an extremely high level of bandwidth, which is causing a negative impact on our network pay cox bill over phone our other customers across your neighborhood," the email said. Mike's "extraordinarily high" upload usage "is negatively impacting Internet service of other customers, which is a violation of our Acceptable Use Policy, the email said. The policy contains a broad prohibition on transmitting amounts of data large enough to disrupt the network, but it doesn't specify an amount.

The real kicker is that Cox's email to Mike said that everyone in his neighborhood will get lower upload speeds until July 15:

During these unprecedented times, many people are working and schooling from home, and maintaining connectivity is important. We are working to provide a positive Internet experience for everyone, so we've adjusted our Gigablast upload speeds in your neighborhood from 35Mbps to 10Mbps, now through July 15, 2020. Your download speeds have not changed.

Cox's email doesn't specifically state that Mike's usage spurred the decision to impose a neighborhood-wide slowdown, but this is apparently only happening in a small percentage of neighborhoods where Cox has seen heavier use than elsewhere in its network.

Questions for Cox

This raises several questions that we asked Cox. We asked the cable company why its network is "unable to handle Mike's uploads in the middle of the night" and whether it has "considered adding capacity to its network instead of forcing unlimited-data customers to use less data." We asked Cox how much data, specifically, customers who pay for unlimited data are actually allowed to use, and "Why isn't Mike allowed to use unlimited data when he is paying for the highest speeds and paying extra for unlimited data?"

We also asked why Cox is imposing slowdowns throughout entire neighborhoods instead of only on the people allegedly violating the Acceptable Use Policy and whether the slowdowns are imposed even when only a single customer in a neighborhood is flagged for excessive usage. We also asked how many people in Mike's neighborhood are affected by the upload-speed decrease and whether they will get discounts to reflect their reduced service.

Cox didn't provide as much detail as we were looking for, but it confirmed the neighborhood-wide speed decreases, saying it has "identified a small number of neighborhoods where performance can be improved for all customers in the neighborhood by temporarily increasing or maintaining download speeds and changing upload speeds for some of our service tiers."

Cox defended the temporary 10Mbps upload speed for its gigabit-download plan, saying that "10Mbps is plenty of speed for the vast majority of customers to continue their how to activate walmart prepaid debit card activity and have a positive experience." Of course, customers paying extra for Cox's fastest plan and unlimited data are more likely to be outliers who do need high upstream bandwidth. Unlike fiber-to-the-home service, in which ISPs offer symmetrical upstream and downstream speeds, cable service generally has much lower uploads than downloads. Cox offers symmetrical gigabit speeds in some areas where it has deployed fiber directly to homes but provides slower upload speeds on its cable network. Cable users may eventually get symmetrical upload and download speeds from an upgrade to DOCSIS, the Data Over Cable Service Interface Specification.

A Cox webpage that was updated on April 30 says that the gigabit plan's upload speeds are now "10Mbps in limited areas to support consistent service across customers during periods of sustained increased Internet usage."

The now-repealed net neutrality rules likely wouldn't have prevented this kind of data slowdown, as the slowdown would presumably fall under an exception for "reasonable network management." But the Obama-era system in which ISPs were regulated as common carriers gave more rights to consumers to complain about unreasonable rates and practices, perhaps giving extra impetus to ISPs to upgrade their networks instead of limiting their users. Cox is a private company and thus doesn't report network-upgrade spending publicly, but major ISPs such as Comcast, AT&T, and Charter have reduced network spending since the FCC repealed its net neutrality rules and common-carrier regulation. (Update: Harold Feld, senior VP of consumer-advocacy group Public Knowledge, says that "Cox's going after unspecified 'excess uploaders' would probably have violated the enhanced disclosure rules under the 2015 net neutrality order.")

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Cox told Ars that it "will continue to work with anyone who is violating our Acceptable Use Policy with excessive use to help ensure everyone can have a positive Internet experience."

Cox says network “performing very well”

Cox told Ars its "network is performing very well overall" during the pandemic, and that out of 28,000 neighborhood nodes across the US, 98 to 99 percent "are performing with adequate capacity even with the tremendous level of increased peak usage." If Cox's 5.2 million paying broadband customers are spread equally across nodes, each node would serve about 185 households.

Cox said that it always "keep[s] a close eye at the individual node level to make sure we don't approach any congestion thresholds and need to make any adjustments. Similar to our normal process, if we see the network reach or exceed utilization thresholds we will accelerate network upgrade plans in the impacted areas. This could include splitting nodes, pulling additional fiber, equipment swaps and/or core network changes, all of which add capacity to the area."

But those measures apparently aren't enough to handle users like Mike, Cox said:

In some instances a number of excessive users, like the customer you referenced, are causing congestion problems in a small number of neighborhoods by utilizing over 100-200 times more upstream bandwidth than the average household. This type of excessive usage is negatively impacting the service of other customers, which is a violation of our Acceptable Use Policy. It is not our desire to terminate anyone's service, but we may need to address excessive usage out of fairness to the rest of our customers, especially during this time when households are even more dependent on a good Internet experience.

In the case of the customer you mentioned, we have communicated with him about our concerns and it appears he has made adjustments to his usage to operate within our Acceptable Use Policy.

Mike confirmed to Ars that he has lowered his use by limiting overnight upload speeds to 400kbps, "so that it is always throttled." His usage in the 2.5 weeks since May 22 is 2.1TB, putting him well below his usual monthly pace.

Pandemic spurs extra broadband use

Broadband networks have mostly held up well during the pandemic. Cable-lobby group NCTA, which represents Cox and other cable companies, says that "networks are engineered to provide superior performance throughout the day" and that "provider-backbone networks have significant capacity and show no signs of congestion." Since March 1, NCTA says that peak upstream traffic has risen 26.2 percent and peak download traffic has risen 9.1 percent.

Cox told us that "a small percentage of nodes. were approaching congestion levels prior to" the pandemic, and that "the dramatically increased use in those neighborhoods has pushed [them] beyond the threshold where performance will be impacted. These speed adjustments are temporary while we try to keep as many people as possible connected during the crisis."

Mike said he suspects Cox is limiting upload speeds "because their network can't handle the increase of residential live video conference streaming" that has happened during the pandemic. Recently, Mike said he has been seeing upload speeds of only 4Mbps to 5Mbps.

Coming soon: A price increase

Mike's bill is currently lower than usual because Cox, like other ISPs, is providing unlimited data to all customers during the pandemic. The waiver of the $50 monthly unlimited-data charge temporarily knocked his bill down to $100, and Cox provided a further $20 discount on his latest bill. Mike's bill doesn't explain the reason for the $20 credit, but it could be because of the new upload data limit.

But Cox is already signaling that Mike is in for a price increase in the near future. Today, Mike told Ars that "I just got an alert after logging in that my one-year introduction rate is now over, so I'll be paying $175 a month for 'unlimited' data once the current data-overage exceptions expire. Yay."

This article was updated after publication with additional responses from Cox.

Источник: https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/

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