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Amazon customer service chat transcript


amazon customer service chat transcript

Website down, can't log in or place orders? We'll tell you what is going on. EXCELLENT CUSTOMER SERVICE @AmazonUK @AmazonHelp @amazon WHY do you ignore? Contact Lens stores metadata for call transcript, As an omnichannel contact center, Amazon Connect Chat enables customers to chat with. Review contact details for various departments, including customer support, press inquiries, and more. Can't log in?
amazon customer service chat transcript

: Amazon customer service chat transcript

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Amazon customer service chat transcript
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amazon customer service chat transcript

10 Steps to Amazon-like Customer Service by Using Live Chat Technology

Why is it so hard to do outstanding customer service? It might seem that it's all about the speed and quality of our responses. But is it? Still, most of the companies fail to deliver the highest customer service standards and end up providing just mediocre customer support. The reason for this is that it's not only about the way you provide support to your customers. It's also about the experience your customers are having whenever meeting your brand, including speed, quality, pricing, or personal attitude.

E.g. I have recently booked a flight with Ryanair and by mistake entered wrong name information when buying the ticket. After realizing it a few minutes after paying for the booking, it took me less than a few minutes to connect with Ryanair's live chat customer support, which was amazingly quick. After a short explanation, I learned that changing the name on the ticket will cost me about $15. I made the mistake entering the wrong name when booking the ticket so the payment seems rational. But will my experience with Ryanair's customer service remain in my mind as outstanding? Definitely not. After all, I had to pay $15 additionally, even though I reported the issue straight after the purchase.

The modern technology can be extremely helpful in our customer support efforts and it's likely impossible to make it work right without the proper tech in place. However, having all the technology, like live chat software ready, it's also about going the extra mile, every day and every minute to make your customer's experience better and better, sometimes coming at the expense of your and your business's interest in the short term.

The content

Top brands providing customer service
Top brands using live chat software
Using live chat in customer service
1. Set up a live chat service
2. Set up a live chat team
3. Configure live chat service
4. Set automated invitations
5. Set availability hours
6. Automate chat conversations
7. Connect other support channels
8. Follow-up after the chat
9. Provide discounts after the chat
10. Set up notifications and respond as quickly as possible
Summary

So before we look into the ways of using technology in your business, let's look at some of the top brands providing top customer service.

Top brands providing customer support the outstanding way

These brands are pretty known for the way they provide customer support to their customers.

Amazon

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Amazon's customer service[/caption]Amazon's most important motto has always been putting customer's interest first which is visible in every small step it takes in its daily work. There are not too many companies ready to put their operational effectiveness at risk, sending the new product to the customer before they even receive a return.So how does Amazon's customer service stand out?

  • Whenever your product is broken, Amazon provides you with a new one before you send the current one their way
  • 24/7 live chat with any issue solved immediately on chat

Zappos

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Zappos story has been quite a famous one when it comes to customer service thanks to providing customer support even outside of the company's core operational activity.So how does Zappos customer service stand out?

  • Zappos will recommend a product at competitor's website if it's not currently available in their stock
  • Zappos will order a pizza for you if you ask (at least that's the story Tony Hsieh, Zappos CEO tells in his biography)

Shopify

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Shopify, despite being a purely online business, without any physical product deliveries also stands out with great customer experience, mostly thanks to the number of channels it uses to provide the right customer support. So how does Shopify customer service amazon customer service chat transcript out?

  • Shopify uses multiple easily available channels of customer support - phone, Twitter, live chat & e-mail
  • Shopify can change any setting in your store logging to your store remotely

Brands using live chat in customer service

Live chat is one of the most popular channels to deliver customer service quickly and easily. It's simple to set up (at least technically), readily available and most importantly, allows for some degree of automation.It's no surprise that live chat has become a channel commonly used by retailers, service companies or early-stage companies with about 33% of startups using live chat software in their customer support.Here, I'd like to show you some of the most known brands using live chat to serve their customers better.

Apple

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Apple uses live chat as one of its customer support channels. Its live chat is dedicated to their current customers only, so you won't be able to chat about the company's offer or promotions. To start the chat you'd need a serial number of your device and in turn, you'll be provided with the technical support related to any issue you're currently having.

Ryanair

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Ryanair is one of the few flight carrier companies focusing on live chat as their key customer service channel. To start the conversation, you'd need to provide Ryanair a few information about yourself, including your name, email and booking number.

Electronic Arts

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Asking for technical support related to the fresh game you've just bought is not the most common thing. Still, Electronic Arts, one of the largest game producers provides immediate live chat support service in anything related to your game issues.

How to use live chat to make your customer service an outstanding one

So how to make use of modern software technology to make your customer service above average and end up in the top 1% within any industry you're operating in?

Let's take a look at the way of using live chat software to make it work right in your business.

1. Set up a live chat service

On the market, there are quite a few different live chat solutions you could choose from when setting up a live chat service.

When choosing the right live chat software for your specific business needs, it's worth to consider a few factors:

  • Software's integration with the platform you're currently using, like WordPress, Shopify, WIX or Weebly
  • User-friendliness and features meeting your specific needs, like mobile apps or reporting
  • Automation potential - ability to automatically engage your visitors in a conversation and to automate some of your responses
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One of the nicest live chat solutions available on the market is Tidio Chat - a live chat software sold in a freemium model. It provides all the most important features for free, with the unlimited number of automation options available in the premium plans, starting at $15/mo.

Tidio, just like other software solutions is easy to install as the only thing it requires you to do is copying and pasting the code on your website. It definitely stands out from any other software solutions when it comes to messages' automation. With the drag and drop editor, you will easily customize the messages sent to your customers, depending on their website activity, like an abandoned cart or when a visitor stays on your website for a longer time.

2. Set up a live chat team

Once you have your live chat software ready and in place, you need to set up a team who will be able to handle any requests coming from your users & customers.

So how to learn how many people will you actually need on your team to handle the chat questions and requests?

Well, that mostly depends on the traffic you currently generate at your website.

Let's say that about 20% of your visitors are actually interested in your product. Out of this likely, no more than 10% will be interested to start an actual chat with you.

So having a 100k monthly traffic at your website it would mean:100k * 20% * 10% = 2k chats per month = 70 chats per day.If you're not aiming for an extremely efficient customer service team, we can say that an average person can handle about 10 chat conversations an hour. So having this amount of chat volume, we can say that you'd need to hire one additional person for handling chat requests coming to your business.

TIP! After setting up a chat you should keep monitoring the results and statistics of your chats and manage any workload within your team. E.g. let's say you see your number of chats is increasing and the reaction time of your agents slow down. It's the right signal to consider hiring additional live chat support for your business.

FAQ

  • Should you offer 24/7 live chat support?

That highly depends on the nature of your business. If you're running an international, high-volume e-commerce store it might be worth to consider setting up a constant 24/7 live chat support. However, if you're only selling on the local market, it might not be required to provide live chat support all the time. Still, you'd be able to collect your visitor's email address and respond later, via email.

  • Should you have a dedicated customer support representatives handling live chat queries only?

That depends on your chat volume, however, it might be smart to provide your team with some degree of flexibility, letting them handle live chat, email & other channels of communication. This might be helpful in keeping your team's motivation high so that they're not bored spending time only chatting with customers.

3. Configure a live chat service

Well, having a live chat installed at your website and hiring a team ready to provide customer support is a good start but it's only the beginning of your live chat customer support journey.Now it's the time to make it all work, with:a) your team providing outstanding customer service via live chat) configuring your live chat support in the right way to help your customers and to support your agents in their jobSo what are the recipes to providing a top-notch customer service? According to Bill Hogg from customerservicemanager.com some of the things worth remembering about are:

  • Always go beyond the minimum to make your customers love you

If there’s a real problem, and you can do just a little more to make a customer’s day, he or she is going to remember it.

Don’t assume you know what they want. They may have some good things to say, even if they’re not experts.

Call or email after a problem’s been dealt with, or after a customer has received a particularly big order, to find out how things went.

Training your team on providing support is 80% of the job but it's way easier to do it using the right software and technology in place. So let's see how to set up live chat to help you in your customer service issues.

4. Set automated chat invitations at the right moment, engaging your visitors

A person browsing through your website might not be looking for live chat customer support but sometimes he or she might not even know they actually need one.You can set up a non-invasive chat invitation trying to engage your visitors into the conversation at the right moment.

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Remember that every chat conversation increases your chances to sell your product or service. According to Emarketer, your customer will be more likely to return to your store once they actually engage with you using live chat. Inviting your customer to chat will likely increase the number of your chats.

FAQ

  • When should the chat invitation pop up?

Chat invitation should not display right after the visitor comes to your website. You'd better let your amazon customer service chat transcript get familiar with what you actually offer. A good recommendation would be +15 seconds.

  • What should be included in the copywriting of chat invitation?

That highly depends on the type of your business but remember your goal is simply to engage the conversation. You'd better use something simple like: "Can I help you in finding a product?" or "We're available, chat with us now".

  • Should I set different chat invitation for different subpages?

Personalizing your invitation, depending on the current website browsed by your visitor might be a smart strategy. E.g. you could use an invitation: "Are you looking for any specific size and color?" on one of your product pages. But you'd need to test if it works in your case. Sometimes, generic chat invitation might be as effective as personalized one.

5. Set availability hours for your team

It's great when your team is available to chat 24/7. But likely, you will need to set the time when your team is & isn't available to chat.

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You can do it by setting up pre-defined availability hours. After this time, your chat window will be switched to offline and chat will either switch to bot, responding to the customer questions automatically or will simply attempt to collect the visitor's email address to respond later.

6. Monitor the chat conversations and automate your answers

By looking at the responses of your chat agents, you will easily identify some repeated answers and automate them using bot feature.

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Wondering how specifically would you automate your responses? Let's look at some of the example automation you could use in your business:

  • Provide your customer with the pre-defined most popular questions to trigger specific answers

Use the bot feature to let your visitors quickly ask the most frequent questions simply by clicking on the button.

  • Autoreply to missed conversations

Whenever you fail to reply to your customers, set up an automation to respond automatically and collect your visitor's email address to respond later.

  • Automatically provide a discount for returning visitors

Caring about your current customers is crucial to your long-term success. Why not automate offering discounts to your returning visitors/customers?There are many ways to automate responses to your customers but the way you decide to do this will be highly dependent on the specificity of your business.

7. Connect different support channels and provide multi-channel customer support

Today, customers will get in touch with your brand on multiple different levels.Live chat on your website is one of the options but customers might also want to reach you via FB Messenger, email or Twitter.With today's live chat technology, you will easily connect your live chat service to other channels like your Facebook fan page or mailbox.

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You'd then be able to use your live chat software as the main communication center for your business.

8. After any conversation and closed case, follow up and ask for feedback

Your live chat conversation is only the beginning of the relationship with your customer.When you see your chat volume increase, it might be difficult for you to maintain the right level of customer satisfaction.It's important to implement the best feedback collection processes right from the start. No matter whether your customer actually responds to your question, he/she will always feel appreciated for being asked for feedback, that's what actually builds your outstanding customer support in the long-run.

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How to make it work in an automated way? You can integrate your live chat service with MailChimp, setting up a follow-up message to the customers who join your mailing list after the conversation.

9. Provide discounts and promotions to customers after the chat

Use the chat opportunity to bring your users amazon customer service chat transcript to your website. One of the great chances to do this is offering a discount after a specific period of time, e.g. 2 weeks.

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This can not only help you sell more of your products and services but most importantly can likely trigger a positive reaction from the customer feeling special and receiving a discount.

10. Set up notifications to respond as quickly as possible

Sometimes, we get lost in our daily tasks and duties and it's not difficult to forget about chat and customer support.That's why it's essential to stay updated about any new messages, no matter if working on mobile or desktop.

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Use notifications to not miss any chats and make sure you respond to any queries as soon as possible.

TIP! It's not only about quick responses. If you need to do more research regarding your answer, just tell your customer that you'll be back in a minute and take your time to find the right answer to the question.

Start providing outstanding customer service, today

If you're serving B2B customers, it might turn out that your customers also have live chat software installed on their website.

Use it to your advantage and connect via their live chat and ask for feedback using the live chat service after the conversation. It can be much quicker then writing an email.The sooner you start providing outstanding customer support, the quicker you'll see the effects.

Building outstanding customer service takes months or even years but it's definitely worth the effort. After all, how your customers feel during every touchpoint if your brand will finally be one of the key factors when deciding to pay you the money for anything that you're offering.

Today's technology provides us with the right tools and solutions to make it work well in your business. Actually, 77% of businesses claim they won't make a purchase if there is no live chat support available at your website, even if they don't actually use it.

Use live chat software to help you automate some of your tasks and unify customer support channels. Save time, go home early and see your business grow with outstanding customer support and modern cloud technology.

written by

Matt Pliszka

Consultant at SoftwareSupp

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Источник: https://softwaresupp.com/blog/customer-service-chat

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Description

Amazon Shopping offers app-only benefits to help make shopping on Amazon faster and easier. Browse, view product details, read reviews, and purchase millions of amazon customer service chat transcript. Amazon delivers to 100+ countries in as quickly as 3-5 days. Whether you’re buying gifts, reading reviews, tracking orders, scanning products, or just shopping, the Amazon Shopping app offers more benefits than shopping on Amazon via your desktop.

Never miss a delivery
Get real-time tracking and delivery notifications so you know where your package is and when it arrives.

Know exactly what you’re purchasing
Full 360° product view lets you see items from every angle. “View in you room” makes sure it fits by using your phone’s camera and VR so you can see it in your space.

We’ll notify you when items go on sale
Just tap the heart icon to save items to Your Lists and we’ll alert you of price drops so you don’t miss a deal.

Never forget your password
Save time by staying securely signed in. If you prefer to sign out, use facial or fingerprint identification to sign back in.

Connect with us when it works best for you
Live chat support is open 24 hours, 7 days a week. Once you’ve started a chat, it stays that way for 24 hours so you don’t have to start your support session from the beginning.

We’ll find that item for you
Not sure of an item’s brand or where to but it? Just tap the scan icon in the search bar, take a picture of the item or its barcode, and we’ll find it for you.

In order to provide a rich experience and enable features such as voice shopping, notifications, visual search, customer reviews, and authentication this app may request permission to access contacts, camera, microphone, notification, touch id, photos and Bluetooth.

Amazon Shopping is available in English, Spanish, German, and Simplified Chinese. In addition to International Shopping, you can change your settings in this single app to shop Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.com, Amazon.it, Amazon.es, Amazon.cn, Amazon.co.jp or Amazon.in.

For customers located within the European Union, United Kingdom or Brazil: By using this app, you agree to Amazon’s Conditions of Use applicable for your country. Please also see the applicable Privacy Notice, Cookies Notice and Interest-Based Ads Notice for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

For all other customers: By using this app, you agree to the applicable Amazon Conditions of Use (e.g. www.amazon.com/conditionsofuse) and Privacy Notice (e.g. www.amazon.com/privacy) for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

If your device supports TrueDepth technology, the app will use your device camera to detect your facial movements only while using certain features such as virtually try-on products like sunglasses. All information processed using this technology remains on your device and is not otherwise stored, processed or shared by Amazon.

Version 17.22.2

Our new design provides easier access to the features you use most while on the go. This includes the homepage, account and order information, your cart and the ability to browse and discover Amazon departments, products, programs, and features.

Ratings and Reviews

4.8 out of 5

4.9M Ratings

Editors’ Notes

You need toothpaste, golf clubs, and batteries—and you need them now. Known for its colossal shopping catalog, Amazon packs virtually all of the features and functions found on its website into this ample app, whether you’re buying gifts, tracking orders, or scanning items in a brick-and-mortar store for an online price comparison. It’s easy to navigate, intuitive, and extremely fast.

Subscribe and Save is a rip-off

This review isn’t about the app. The app is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the amazon customer service chat transcript. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed.

Navigation changes every time, can’t order digital products, cart is deleted if card doesn’t work

This would be great if they didn’t keep moving things. For example, the subscription to reorder items every month keeps moving. Sometimes it’s in account and sometimes In the top menu sometimes under orders. Now I can’t find it at all. It’s ridiculous I have to go to my computer to change my subscription orders.

Also, they don’t allow you to purchase digital products on a mobile device even if you directly use the web! I’m rarely on a computer anymore, and a lot of people don’t own a computer, so we can’t order prime movies, audible books or even Kindle books without a computer. I often forget that I was going to purchase something or I see it in a regular store before I get around to turning on the computer to do an order. I’m sure that’s cost them at least 500/yr just from lost sales to me. There are bound to be thousands of people like me. Even if there are only 1000 people like me, that’s a half million a year in lost sales.

On top of that, when my credit card got hijacked and turned off, they deleted my order and didn’t even put the items back into the cart or into the Saved list or anything. I don’t remember what I ordered since it was a very large order. They need to put things back in the cart or into the Saved list when that happens so that people can easily repurchase them when they straighten out the problem with the credit card.

The developer, AMZN Mobile LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
AMZN Mobile LLC

Size
137.5 MB

Category
Shopping

Compatibility
iPhone
Requires iOS 13.0 or later. service credit union branches near me
iPad
Requires iPadOS 13.0 or later.
iPod touch
Requires iOS 13.0 or later.
Languages

English, Arabic, French, German, Italian, Japanese, Portuguese, Simplified Chinese, Spanish

Age Rating
4+

Location
This app may use your location even when it isn’t open, which can decrease battery life.

Copyright
© 2021 AMZN Mobile LLC

Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

amazon customer service chat transcript You Might Also Like

Источник: https://apps.apple.com/us/app/amazon-shopping/id297606951

Deleting your Amazon account is the only way to completely erase your purchase history. If you want to delete your account for good, here’s how to give yourself a clean slate.

What You Need to Know

Your Amazon account is shared across Amazon’s websites, so if you delete it, you’ll lose access to Amazon.com as well as international stores like Amazon.co.uk and Amazon-owned sites like Audible.com. You won’t be able to sign into any website you use microsoft 360 online login Amazon account for. Your Amazon Payments account will also be shut down.

You’ll lose access to basically everything. Any open orders will be canceled, subscriptions like Amazon Prime will immediately end, and you’ll lose any Amazon gift card balance in your account. You won’t be able to return purchased items for a refund or replacement. Digital content you purchased will be gone, and you won’t be able to redownload Kindle eBooks, Amazon videos, music, digital software and games, and whatever other digital content you might own.

Amazon will also delete your account’s purchase history and customer data, so any reviews, discussion posts, and photos you’ve uploaded to Amazon’s website will also be erased.

RELATED:How to Archive and Better Manage Your Amazon Orders

Closing your account and creating a new one is the only way to erase your Amazon purchase history. However, you can “archive” some of your orders to make them less visible in the list of previous purchases.

This is an unusual step to take. You don’t need to close your account if you just want to cancel Amazon Prime, change your email address, or remove a payment method. You can do this all without closing an account. But if you really want to, here’s what you’ll need to do.

How to Close Your Amazon Account as of 2020

Update: Amazon has changed its website since we originally wrote this article. We recommend contacting Amazon via online chat or calling Amazon Customer Service at 888-280-4331. Ask the customer service representative to close your account for you.

We’ve heard from readers who have used both the chat feature and telephone number to successfully close their accounts.

Asking Amazon customer service to close an account.

The Old Way to Close Your Account

You’ll need to contact Amazon customer support to close your account, but Amazon offers a streamlined process for doing so. (Update: Amazon has removed this option from its website.)

Visit the Contact Us page on Amazon’s website to get started. Sign in with the Amazon account you want to close.

Click “Prime or Something Else” at the top of the customer support page.

Under the “Tell us more about your issue” section, select “Account Settings” in the first box and “Close My Account” in the second box.

You’ll have to talk to Amazon’s customer support staff about this. Under the “How would you like to contact us?” section, choose either “Email”, “Phone”, or “Chat”.

We recommend selecting “E-mail”, which seems to be the quickest method. You’ll need to receive an email as part of the account deletion process, anyway. Amazon’s staff won’t immediately delete your account if you contact them over the phone or online chat.

Update: Readers have informed us that, as of November 16, 2019, Amazon’s customer service representatives can immediately delete an account if you contact them via phone.

Tell Amazon’s customer support staff you want to close your account and provide a reason.

Amazon’s customer support staff will contact you by amazon customer service chat transcript with more warnings about what you’ll lose when you delete an account. They’ll also try to figure out what problem you’re having and offer other possible solutions. But, if you’re sure you do want to close your account, they’ll help you do so.

Follow the instructions Amazon emails you to confirm you actually do want to close your account. Amazon will then close your account and you’ll be free to make a new one with a fresh purchase history, if you like.

Image Credit: Paul Swansen

Источник: https://www.howtogeek.com/281646/how-to-delete-your-amazon-account/

Guest post by Stephen Smotherman, Full-Time FBA

Nothing is more frustrating than trying to get your point across to a Seller Central representative and feeling like you are continually being misunderstood. In previous blog posts, we have covered ways to handle different glitches within the Amazon inventory system – some of which require opening a case and sending a written message to ask for an investigation, a reimbursement, or some other type of assistance.

To open a case, you will need to log in to your Amazon seller account and click on “Help” in the top right corner of the screen. A box will pop up where you can click “Contact Us” at the bottom. Next, you will see the question “What service can we help you with?” You’ll want to click “Selling on Amazon,” which will bring up a list of options for the type of issue you are having. You can browse through the list of issues to find the one that best fits the problem you need assistance with.

When you’re communicating with a Seller Central representative through the “Contact Us” button, there are five things you will want to keep in mind — here they are.

1. Be prepared with the correct info

You will need to provide the basic information about the specific issue you are having problems with, so it helps to have that information handy before you open your case. If it’s a shipment problem, be sure you know the shipment number. If it’s a problem with a particular product, be sure you know the ASIN or UPC. Any other details you can provide, including screenshots, would be helpful to the representative who assists you.

2. Always start with email

You will be given the option to have the representative respond to you via email or phone. We recommend always sending an email detailing your issue and requesting an email response. It’s good to have a paper trail proving what happened in the course of your case. You may not need that paper trail in the future, but it’s good to have it just in case. Also, sometimes the representative will call you even if you request an e-mail. Other times they call to tell you they’ve emailed you (a bit of overkill, don’t you think?). It’s a good idea to save the Seller Central number in your phone’s contacts so you’ll know Amazon is on the line the next time they call.

3. Be polite

Your mom was right: Politeness goes a long way in this world. So be polite! Even if you’re answering your third or fourth response in your case, stay polite with the Seller Central representatives. Always thank them for their time and always use the magic word “please”.

4. Use the “magic words”

Besides the word “please,” Seller Central representatives also respond well when you use a few other magic words. Amazon corporate training emphasizes core concepts that you, too, can emphasise in order to help the Seller Central representative understand your request better:

The customer experience: You’re likely aware that Amazon desires to be the most customer-centric store on the planet. They want customers to have an amazing experience shopping on their website, in order to keep them as loyal buyers in the future. Seller Central representatives are trained to prioritize the customer experience over other concerns, including your own requests as a third-party seller. If you can find a way to tell the representative how your problem is affecting the customer experience, you are much more likely to get a positive response.

Here’s an example of writing the same request two different ways, one using the magic words:

Not so effective: Please help me change the title of this product so that I can get more sales. The current title is wrong, and I can’t get my product on the first search page.

More effective: The current title of this product is affecting the customer experience because customers cannot easily find it in a search using the correct title. Please change the title of the product to improve the customer experience.

Take ownership: Amazon trains their representatives to take ownership amazon customer service chat transcript problems and work to find the best solution. If you are having problems with getting the run-around on your case and the representative isn’t being helpful, you can gently remind them to take ownership of this issue.

Example: Thank you for continuing to assist me. We have already been working on this problem for over a week now, and we still haven’t solved the problem. Please take ownership of this issue and help me investigate the best solution.

5. Be persistent

Sometimes you won’t get a good answer on your first (or maybe even second) try at communicating with Seller Central. If you know the answer you receive in the first response is not correct, be persistent (but always politely persistent!) and reopen the case. This might be a good time to use the “take ownership” phrase – or you can try another magic word: escalate.

Example: Thank you for continuing to assist me on this issue. The reimbursement amount I received is unfair. Please refer to the numbers I have provided you below. If you aren’t able to help me get the correct reimbursement, please escalate this case to your supervisor. I appreciate your help!

Bonus Tips

These three bonus tips are courtesy of our friends at Skubana. The aim is to get a higher quality level of support.

  1. Call Amazon Seller Support, ask for the Captive FBA team, or ask to speak to an FBA Captive Associate – This can help with potential language barrier issues (since Captives are based in the United States or Costa Rica) and will give you someone with a high level of expertise and knowledge. These peeps are the kind that are trained to handle the toughest problems Amazon sellers run into.
  2. Use the TAX question section when you contact Amazon Support – This signals to those in charge of support that you have an urgent question and need immediate assistance. It also helps guarantee someone with a lot of experience will help you.
  3. Be mindful of when you call Amazon, Indian Standard Time is 9 hours and 30 minutes ahead of Eastern. So, calling at 5:51 PM EST / 3:21 AM IST would guarantee you someone in the US bualuang ibanking call center South America.

Final thoughts

Hopefully, you’re able to use the tips in this blog post to learn some ways to more clearly communicate with Seller Central representatives. As Amazon sellers, we always want to keep in mind that there’s a human at the other end of our emails to Amazon. Communication can be difficult in any situation, but there are ways to make improvements on our end when it comes to opening cases in Seller Central.

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Источник: https://blog.edesk.com/resources/communicate-amazon-seller-central/

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Looking to apply for a Customer Service Associate role at Amazon? Here's an inside look at our application process to help you get started.

 

You can browse our Customer Service job listings on amazon.jobs. Once you find the right opportunity, click apply and follow the prompts to complete the process.

You’ll need to create a profile to apply for the role. If you have applied for a role with Amazon before, don’t forget to log back in to your existing profile. Your information will be saved from the last time you applied.

Remember, you can check the status of your application any time by signing back into your profile.

 

Getting started

The first stage of the online application process consists of a series of questions and assessments that help us to get to know you better.

This stage usually takes approximately one hour to complete. We recommend you set aside this time in a quiet location with headphones. While the application process is mobile enabled, it is recommended to use your laptop or desktop to optimize the experience.

Depending on the role and the location you’re applying for, the application process will vary slightly, but here are some of the steps you can expect:

  • Profile creation
  • Contact information and general questions
  • CV/resume upload (optional)
  • Screening questions
  • Work style assessment
  • Interactive virtual customer service job simulation
  • Technical assessment for tech positions
If you're looking for a Customer Service Associate role in India, please note the application process varies slightly and you should begin your job search here.

 

About the assessments

Amazon uses online assessments as one way to help us get to know you better, and we design them to measure key characteristics required for success in a role. Assessments also allow us to assess our applicants consistently and equitably, as every individual is provided with the same experience and information needed to complete the assessment.

If you have a disability and need an accommodation, please let us know.

Work Style Assessment

This assessment is focused on Amazon’s peculiar culture and Leadership Principles, and typically takes 10-25 minutes to complete. In this assessment, we ask you to choose the extent to which a statement represents your work style. For instance, we may ask you which of the two statements "I like for things to be clearly structured,” or “I look forward to the opportunity to learn new things," best describes you. Try not to overthink them or spend too much time on any one question. We want to get to know the authentic you, as there are many types of successful people at Amazon.

Customer Service Job Simulation

This assessment asks you to complete virtual tasks related to the position and typically takes 20 minutes - 1 hour to complete. This involves making decisions based on our Leadership Principles, completing activities critical to success at Amazon, and demonstrating problem-solving, prioritization, and interpersonal abilities.

 

Online application checklist

Ready to kick off your application? Here are a few top tips and requirements to take note of before you get started!

  • During your assessment, be in a quiet and comfortable place with no distractions.
  • We recommend using laptop/desktop and headphones for your application. If you don’t have headphones to hand, make sure you have functional speakers.
  • Make sure to carefully read the instructions on every part of the application.
  • Never close a window with the “X” red button on the top right corner or you’ll have to start over. You will never have to close a window unless you are instructed to do so.
  • An electronic signature is required to complete your application. This involves simply entering your full legal name and clicking ‘Submit&rsquo. Don’t forget this step or your application will remain ‘Pending&rsquo.
  • You will not need to repeat the assessment section of the application process if you have taken it in the last three months.

If your application is successful, our recruiters will reach out to you via email to update you on next steps.

 

Next Steps

Our recruiters have contacted you to let you know you’ve passed stage one of your application - congratulations! Now what comes next?

The next stage of our application process differs from region to region, but here are some of the steps our recruiters may invite you take:

  • Language assessment - a written or oral test to assess your language skills and your proficiency in writing skills
  • Virtual recruitment session - this is an opportunity to learn more about the role and ask any questions you might have. In some regions this session is mandatory to proceed with your application
  • Phone screen - In certain countries our recruiters will conduct a phone screen. This is a brief, informal conversation to determine if you are a good fit for the role. This is also a great opportunity for you to learn more about the role and what to expect
  • Internet speed test - If you are applying for a virtual customer service role, our recruiters may conduct a speed test to ensure you meet the technical requirements for the role

 

Top tips from Amazon’s Customer Service recruiters

 

“Amazon’s mission is to be ‘Earth’s most customer-centric company’ and our Customer Service team sits at the heart of this mission. We want to see this kind of customer focus shine through in your application.”

- Kim S., Customer Service Recruitment Specialist

 

“Make sure you read the job description carefully so that you have a good understanding of role you’re applying for. It will save you time in the long run!”

- Jen B., Customer Service Recruiting Lead

 

“Take as much time as you can to go through the online application carefully. Find a quiet space, be mindful of the details, and simply be yourself.”

- Maha A., Customer Service Recruitment Specialist

 

Ready to apply? Then click here to get started!

Источник: https://www.amazon.jobs/en/landing_pages/customer-service-application-guide

Comments

  1. I'm doing 1st year mbbs in Banglore, if I take 2lakh educational loan, how much have to pay after my job placement? I have no ideas about emi /simple/compound interst.pls Help me!

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