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All rights reserved worldwide / University of Wisconsin-Madison Privacy Policy / Privacy Policy / Terms of Service. Feedback, questions or accessibility. story points, 37–39 strategic customers, 215 strategic planning, 14–15, 131, 211–217 StubHub, 12 stubs, story, 41–44 support, from IT teams, 72–73. If you bought tickets on StubHub to an event that is cancelled, “And StubHub's award-winning customer service is on standby to help with.

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Contact StubHub Customer Service

StubHub Phone Numbers and Emails

Toll-Free Number:

  • (866) 788-2482

    United States and Canada

  • (415) 222-8400

    All other countries

  • (866) 788-2482

    United States and Canada

  • +61 180 077 0534

    Australia

  • +3 380 554 2574

    France

  • +49 800 724 1913

    Germany

  • +52 800 436 0113

    Mexico

  • +44 800 783 0260

    United Kingdom

More phone numbers and emailsLess phone numbers and emails

StubHub Contact Information

Corporate Office Address:

StubHub, Inc.

199 Fremont Street, Suite 300

San Francisco,California 94105

United States

Other Info (opening hours):

Weekdays: 5:00 am - 9:00 pm Pacific time
Weekends: 5:00 am - 8:00 pm Pacific time

Edit Business Info

StubHub Rating Based on 224 Reviews

Rating details

Product or Service Quality

Exchange, Refund and Cancellation Policy

Rating Details

Product or Service Quality

Exchange, Refund and Cancellation Policy

Diversity of Products or Services

Close

All 362 StubHub reviews

Summary of StubHub Customer Service Calls

999 TOTAL
CALLS

13:38 AVG CALL
DURATION

4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StubHub Customer Service?

Refund Question:

  • “Refund”
  • “Refund for NBA tickets, fail app seatgeek”
  • “Past due refund”

Shipping and Delivery Question:

  • “Have not received tickets ordered feb 2000”
  • “Delayed shipment”
  • “Never received my parking pass”

Account Question:

  • “Account set up problems”
  • “I purchased a ticket but my account has wrong email address attached to it and I can't get my ticket”
  • “Can't log into sell ticket”

Request for Information Question:

  • “Questions on seats being together”
  • “Status of refund for invalid tickets 5 days ago”
  • “Question about my Bts tickets”

Activation/ Cancellation Question:

  • “Tickets cancelled”
  • “Canceled order”
  • “Tickets bought were cancelled”

Payments and Charges Question:

  • “Coupon”
  • “No longer have access to payment method previously used”
  • “Y'all have wrong bank to send payments to”

Product/ Service Question:

  • “Purchased tickets for University of Georgia vs University of Tennessee game November 13, 2021 cannot find them on email”
  • “Haven't received tickets, game is in 2 days”
  • “System blocked me, i can't make a new password i spent 3 hours on the call and nothing please answer me”

Employment Question:

  • “Stubhub wallet”
  • “The seating option for my ticket listing is wrong but stubhub is not showing correct seating option to choose.”
  • “StubHub app opens and immediately closes itself”

Cards Question:

  • “Trying to use 2 prepaid cards”
  • “I did not purchase tickets called credit card company”
  • “Verify credit card”

Website/ Application Question:

  • “Website issues”
  • “Tkts purchased are listed on another site”

Staff Question:

  • “No customer service need to talk to someone”
  • “Worst customer service ever-been on hold 3 hours”

Return/ Replace Question:

  • “Having trouble accessing tickets and need to return them”
  • “Want to change account from deceased wife to me”

Other Question:

  • “Ticket trqnsf”
  • “Tickets”
  • “Problem with ticket sale”

About

Top StubHub Services

Customer Care, Trade-In

Top StubHub Products

Concert Ticket, Baseball Ticket, Show Ticket

StubHub Pros and Cons

Pros: No pros, Concept of stubhub, Ease of buying, Need to talk to a human, Instant downloaded tix

Cons: Customer service, Not resolving issue, Stub hub accepted no responsibility for issue, Ripped me off, Issue not addressed in timely manner

Related Companies

Ebay, Gumtree, Ebay Australia, Ebay UK, Ebay Canada

Summary

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guaranteeâ„¢. Company partners include the New York Yankees, Chicago Bears and the University of Southern California along with nearly 60 teams in the NFL, MLB, NBA, NHL and NCAA complemented with music artists like Madonna and companies such as ESPN and American Express. StubHub is an eBay company. For more information on StubHub, visit www.stubhub.com. The corporate office of the company (not ticket pick-up) is based at
199 Fremont Street
Suite 300
San Francisco, CA 94105

StubHub reviews and complaints

StubHub is ranked 30 out of 217 in Tickets category

Payment Methods

VISAPayPalMasterCard

Edit Description

Compare StubHub To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Источник: https://stubhub.pissedconsumer.com/customer-service.html

Contact Stubhub customer service

Resolver can help you send your complaints to Stubhub. It’s quick, easy and totally free.

Contact Stubhub now
MoneySavingExpert's founder Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.


Resolver is not affiliated to, linked with or otherwise endorsed by Stubhub.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Stubhub customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Helvetiastrasse 15/17

CH-3005

Bern

Switzerland

Phone number: 0800 358 8585

Please check with your phone provider if you are unsure about how much a call will cost.

Email Stubhub

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Stubhub.

Tell your friends about Resolver

Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Then like us on Facebook and follow us on Twitter.

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Источник: https://www.resolver.co.uk/companies/stubhub-complaints/contact-details

Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers.

“StubHub is here for you,” reads part of the email, which was signed by company president Sukhinder Singh Cassidy.

In that email, Cassidy outlines to their “valued StubHub customer” base that there really isn’t anything to worry about when it comes to tickets they purchased. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of.

Take a look at what they promised those valued customers (emphasis is theirs):

If you bought tickets on StubHub and your event is still happening, you are good to go! If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps.

If you bought tickets on StubHub to an event that is cancelled, you have two options:

1. Receive a full refund of your purchase

2. Receive a coupon for 120 percent of your original purchase*

Just three weeks later, the company issued an update on their coronavirus policy. You might noticed something is missing.

“I want to assure you that StubHub’s FanProtect Guarantee protects every purchase — the ticket you have purchased on our site will get you into the event or we will make it right,” reads the update, which is also signed by Cassidy. “And StubHub’s award-winning customer service is on standby to help with any issues or concerns.

“If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. For your convenience, we will directly add it to your StubHub account once the event is canceled.”

Where’s that guaranteed refund? It’s just missing with no explanation. That’s quite the dramatic turnaround, considering less than a month has gone by.

The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. In a statement to the site, StubHub indicated it made the “difficult but responsible decision to furlough a portion of our employee base.” The site reports the number of employees to be 67 percent of the company’s workforce, leaving approximately 150 workers out of about 450 to handle operations until “at least June.”

One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough.

Then there’s the question of the legality of the move, beyond any ethical shortcomings.

Источник: https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts

StubHub

StubHub is a ticket reseller. It provides a platform, for users to put list their unwanted tickets for sale. These tickets can be for sports, concerts, theater and live entertainment. 

199 Fremont Street
San Francisco, Calif. 94105
https://www.stubhub.com/


Phone Contacts

Main: (415) 222-8400
Customer Service: (866) 788-2482


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Hill
Senior Manager of Social Experience/Executive Care/Brand Management
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Linkedin

Secondary Contact
Mary Horvath
Director of Customer Experience, North America
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Daron Fowlks
Vice President, Global Customer Experience
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Chief Executive
Scott Cutler
President
199 Fremont Street
San Francisco, Calif. 94105
[email protected]


Last updated: November 9, 2021.

Источник: https://www.elliott.org/company-contacts/stubhub/

StubHub to refund canceled events after pandemic complaints

StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.

The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled.

Customers complained to the press and filed lawsuits. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Those will be paid out by the end of May.

Customers can choose to keep their credits if they like. StubHub, however, won’t offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled — only credits. The credits are valid through the end of 2022.

In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service.

Events that were postponed or rescheduled won’t be refunded, Fowlks said. If a ticketholder can’t attend, they can resell their tickets on StubHub with no selling fee.

StubHub is offering the retroactive refunds now because the live events industry is opening back up. “The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub’s decision to make this move now,” the company said in a statement. Viagogo, a tickets marketplace, bought StubHub in February 2020.

Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Postponed events may not be eligible for refunds.

Источник: https://apnews.com/article/health-coronavirus-arts-and-entertainment-business-8b7547750054cc557ee645be2af51074

Why StubHub halted refunds

With sports on pause and large gatherings banned across the globe, the live events industry has effectively ground to a halt.

The state of play: In the U.S. alone, more than 23,000 events have been canceled, postponed or rescheduled in the past three weeks.

Driving the news: Online ticket exchange StubHub, which facilitates the constant selling and re-selling of tickets, recently changed its refund policy for canceled events.

  • Old policy: StubHub has historically refunded buyers for canceled events before collecting money from sellers, while also paying sellers for ticket sales before events actually happen.
  • New buyer policy: Two weeks ago, buyers were being offered (1) a refund or (2) a coupon valued at 120% of their order once an event was officially canceled. But as of last week, refunds are no longer being offered unless the buyer's billing address or the event is in a state or international jurisdiction with consumer laws around refunds.
  • New seller policy: If sellers were paid for tickets to canceled events, StubHub will charge their credit card to reverse the transaction and direct sellers to contact the original ticket company for a refund.

The response: With an estimated $1 billion tied up in tickets at a time when Americans are filing for unemployment at record rates, StubHub's decision to stop issuing refunds was met with plenty of criticism.

  • Yes, but: Most complaints failed to consider the "seller" side of StubHub's business, which appears to be what forced the company's hand — and could force the hand of other two-sided ticket marketplaces, too.

Interview: I spoke with StubHub president Sukhinder Singh Cassidy.

KB: A week ago, you were offering refunds for canceled events. Now you're not. What changed?

"We have a situation right now where we had over 20,000 events canceled, basically at the same time. In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how they're going to get recouped from the original seller — the venue, the team, the artist — and the timing delays are going to be significant."
"In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. At regular volume, we can afford to take that risk. But these are unprecedented times."
"I understand that by going first, our policy change may have come as a surprise to people. But remember, we're not the original sellers of the tickets or the holders of the inventory. So there's just no way for us to take that timing risk on behalf of sellers, at scale, all at the same time."
— Sukhinder Singh Cassidy, Stubhub president

KB: Last week, you began furloughing employees. What went into that decision?

"We took the furlough option because we wanted the optionality to understand how this industry will recover. We felt like the only way to give us flexibility was to take those actions early."
"I'm not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now."

P.S. ... Something else to watch as MLB start dates get thrown around and football season approaches: Postponed games vs. canceled games.

  • For postponed games, buyers can't even get a coupon from most ticketing companies, leaving them with two choices until the game is officially canceled: Try to re-sell the ticket or plan to attend on the rescheduled date.
Источник: https://www.axios.com/why-stubhub-halted-refunds-4ee32449-fe27-414c-96af-c901635e018e.html

You can watch a thematic video

StubHub wait time - lack of customer service - 2 hour hold time

Contact Stubhub customer service

Resolver can help you send your complaints to Stubhub. It’s quick, easy and totally free.

Contact Stubhub now
MoneySavingExpert's founder Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.


Resolver is not affiliated to, linked with or otherwise endorsed by Stubhub.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Stubhub customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who check amazon gift card balance uk resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Helvetiastrasse 15/17

CH-3005

Bern

Switzerland

Phone number: 0800 358 8585

Please check with your phone provider if you are unsure about how much a call will cost.

Email Stubhub

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Stubhub.

Tell your friends about Resolver

Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Then like us on Facebook and follow us on Twitter.

Facebook
Twitter
Источник: https://www.resolver.co.uk/companies/stubhub-complaints/contact-details

Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers.

“StubHub is here for you,” reads part of the email, which was signed by company president Sukhinder Singh Cassidy.

In that email, Cassidy outlines to their “valued StubHub customer” base that there really isn’t anything to worry about when it comes to tickets they purchased. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of.

Take a look at what they promised those valued customers (emphasis is theirs):

If you bought tickets on StubHub and your event is still happening, you are good to go! If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps.

If you bought tickets on StubHub to an event that is cancelled, you have two options:

1. Receive a full refund of your purchase

2. Receive a coupon for 120 percent of your original purchase*

Just three weeks later, the company issued an update on their coronavirus policy. You might noticed something is missing.

“I want to assure you that StubHub’s FanProtect Guarantee protects every purchase — the ticket you have purchased on our site will get you into the event or we will make it right,” reads the update, which is also signed by Cassidy. “And StubHub’s award-winning customer service is on standby to help with any issues or concerns.

“If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. For your convenience, we will directly add it to your StubHub account once the event is canceled.”

Where’s that guaranteed refund? It’s just missing with no explanation. That’s quite the dramatic turnaround, considering less than a month has gone by.

The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. In a statement to the site, StubHub indicated it made the “difficult but responsible decision to furlough a portion of our employee base.” The site reports the number of employees to be 67 percent of the company’s workforce, leaving approximately 150 workers out of about 450 to handle operations until “at least June.”

One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough.

Then there’s the question of the legality of the move, beyond any ethical shortcomings.

Источник: https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts

StubHub to refund canceled events after pandemic complaints

StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.

The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled.

Customers complained to the press and filed lawsuits. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Those will be paid out by the end of May.

Customers can choose to keep their credits if they like. StubHub, however, won’t offer refunds to contact stubhub customer support who bought a ticket after March 25 of last year if an event is canceled — only credits. The credits are valid through the end of 2022.

In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service.

Events that were postponed or rescheduled won’t be refunded, Fowlks said. If a ticketholder can’t attend, they can resell their tickets on StubHub with no selling fee.

StubHub is offering the retroactive refunds now because the live events industry is opening back up. “The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub’s decision to make this move now,” the company said in a statement. Viagogo, a tickets marketplace, bought StubHub in February 2020.

Ticketmaster and its owner, Live Nation, whose how can i check my chase credit card application status ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Postponed events may not be eligible for refunds.

Источник: https://apnews.com/article/health-coronavirus-arts-and-entertainment-business-8b7547750054cc557ee645be2af51074

Why StubHub halted refunds

With sports on pause and large gatherings banned across the globe, the live events industry has effectively ground to a halt.

The state of play: In the U.S. alone, more than 23,000 events have been canceled, postponed or rescheduled in the past three weeks.

Driving the news: Online ticket exchange StubHub, which facilitates the constant selling and re-selling of tickets, recently changed its refund policy for canceled events.

  • Old policy: StubHub has historically refunded buyers for canceled events before collecting money from sellers, while also paying sellers for ticket sales before events actually happen.
  • New buyer policy: Two weeks ago, buyers were being offered (1) a refund or (2) a coupon valued at 120% of their order once an event was officially canceled. But as of last week, refunds are no longer being offered unless the buyer's billing address or the event is in a state or international jurisdiction with consumer laws around refunds.
  • New seller policy: If sellers were paid for tickets to canceled events, StubHub will charge their credit card to reverse the transaction and direct sellers to contact the original ticket company for a refund.

The response: With an estimated $1 billion tied up in tickets at a time when Americans are filing for unemployment at record rates, StubHub's decision to stop issuing refunds was met with plenty of criticism.

  • Yes, but: Most complaints failed to consider the "seller" side of StubHub's business, which appears to be what forced the company's hand — and could force the hand of other two-sided ticket marketplaces, too.

Interview: I spoke with StubHub president Sukhinder Singh Cassidy.

KB: A week ago, you were offering refunds for canceled events. Now you're not. What changed?

"We have a situation right now where we had over 20,000 events canceled, basically at the same time. In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how they're going to get recouped from the original seller — the venue, the team, the artist — and the timing delays are going to be significant."
"In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. At regular volume, we can afford to take that risk. But these are unprecedented times."
"I understand that by going first, our policy change may have come as a surprise to people. But remember, we're not the original sellers of the tickets or the holders of the inventory. So there's just no way for us to take that timing risk on behalf of sellers, at scale, all at the same time."
— Sukhinder Singh Cassidy, Stubhub president

KB: Last week, you began furloughing employees. What went into that decision?

"We took the furlough option because we wanted the optionality to understand how this industry will recover. We felt like the only way to give us flexibility was to take those actions early."
"I'm not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now."

P.S. . Something else to watch as MLB start dates get thrown around and football season approaches: Postponed games vs. canceled games.

  • For postponed games, buyers can't even get a coupon from most ticketing companies, leaving them with two choices until the game is officially canceled: Try to re-sell the ticket or plan to attend on the rescheduled date.
Источник: https://www.axios.com/why-stubhub-halted-refunds-4ee32449-fe27-414c-96af-c901635e018e.html

Contact StubHub Customer Service

StubHub Phone Numbers and Emails

Toll-Free Number:

  • (866) 788-2482

    United States and Canada

  • (415) 222-8400

    All other countries

  • (866) 788-2482

    United States and Canada

  • +61 180 077 0534

    Australia

  • +3 380 554 2574

    France

  • +49 800 724 1913

    Germany

  • +52 800 436 0113

    Mexico

  • +44 800 783 0260

    United Kingdom

More phone numbers and emailsLess phone numbers and emails

StubHub Contact Information

Corporate Office Address:

StubHub, Inc.

199 Fremont Street, Suite 300

San Francisco,California 94105

United States

Other Info (opening hours):

Weekdays: 5:00 am - 9:00 pm Pacific time
Weekends: 5:00 am - 8:00 pm Pacific time

Edit Business Info

StubHub Rating Based on 224 Reviews

Rating details

Product or Service Quality

Exchange, Refund and Cancellation Policy

Rating Details

Product or Service Quality

Exchange, Refund and Cancellation Policy

Diversity of Products or Services

Close

contact stubhub customer support All 362 StubHub reviews

Summary of StubHub Customer Service Calls

999 TOTAL
CALLS

13:38 AVG CALL
DURATION

4% contact stubhub customer support ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StubHub Customer Service?

Refund Question:

  • “Refund”
  • “Refund for NBA tickets, fail app seatgeek”
  • “Past due refund”

Shipping and Delivery Question:

  • “Have not received tickets ordered feb 2000” california bank and trust san marcos
  • “Delayed shipment”
  • contact stubhub customer support “Never received my parking pass”

Account Question:

Request for Information Question:

Activation/ Cancellation Question:

  • “Tickets cancelled”
  • “Canceled order”
  • “Tickets bought were cancelled”

Payments and Charges Question:

  • “Coupon”
  • santander credit card telephone number uk contact stubhub customer support “No longer have access to payment method previously used” contact stubhub customer support
  • “Y'all have wrong bank to send payments to”

Product/ Service Question:

  • “Purchased tickets for University of Georgia vs University of Tennessee game November 13, 2021 cannot find them on email”
  • “Haven't received tickets, game is in 2 days”
  • “System blocked me, i can't make a new password i spent 3 hours on the call and nothing please answer me”

Employment Question:

  • “Stubhub wallet”
  • contact stubhub customer support “The seating option for my ticket listing is wrong but stubhub is not showing correct seating option to choose.”
  • “StubHub app opens and immediately closes itself” what is the routing number for first interstate bank

Cards Question:

  • contact stubhub customer support “Trying to use 2 prepaid cards”
  • contact stubhub customer support “I did not purchase tickets called credit card company”
  • chase merchant services customer support “Verify credit card”

Website/ Application Question:

Staff Question:

  • “No customer service need to talk to someone”
  • “Worst customer service ever-been on hold 3 hours”

Return/ Replace Question:

  • “Having trouble accessing tickets and need to return them”
  • “Want to change account from deceased wife to me”

Other Question:

  • “Ticket trqnsf”
  • “Tickets”
  • “Problem with ticket sale”

About

Top StubHub Services

Customer Care, Trade-In

Top StubHub Products

Concert Ticket, Baseball Ticket, Show Ticket

StubHub Pros and Cons

Pros: No pros, Concept of stubhub, Ease of buying, Need to talk to a human, Instant downloaded tix

Cons: Customer service, Not resolving issue, Stub hub accepted no responsibility for issue, Ripped me off, Issue not addressed in timely manner

Related Companies

Ebay, Gumtree, Ebay Australia, Ebay UK, Ebay Canada

Summary

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guaranteeâ„¢. Company partners include the New York Yankees, Chicago Bears and the University of Southern California along with nearly 60 teams in the NFL, MLB, NBA, NHL and NCAA complemented with music artists like Madonna and companies such as ESPN and American Express. StubHub is an eBay company. For more information on StubHub, visit www.stubhub.com. The corporate office of the company (not ticket pick-up) is based at
199 Fremont Street
Suite 300
San Francisco, CA 94105

StubHub reviews and complaints

StubHub is ranked 30 out of 217 in Tickets category

Payment Methods

VISAPayPalMasterCard

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Источник: https://stubhub.pissedconsumer.com/customer-service.html

StubHub

StubHub is a ticket reseller. It provides a platform, for users to put list their unwanted tickets for sale. These tickets can be for sports, concerts, theater and live entertainment. 

199 Fremont Street
San Francisco, Calif. 94105
https://www.stubhub.com/


Phone Contacts

Main: (415) 222-8400
Customer Service: (866) 788-2482


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Hill
Senior Manager of Social Experience/Executive Care/Brand Management
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Linkedin

Secondary Contact
Mary Horvath
Director of Customer Experience, North America
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Daron Fowlks
Vice President, Global Customer Experience
199 Fremont Street
San Francisco, Calif. 94105
[email protected]

Chief Executive
Scott Cutler
President
199 Fremont Street
San Francisco, Calif. 94105
[email protected]


Last updated: November chase bank cd account interest rate, 2021.

Источник: https://www.elliott.org/company-contacts/stubhub/
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