Skip to content


How to contact edd disability

how to contact edd disability

DDS operates by agreement between the State of Tennessee and the Social Security For a status on a pending disability claim, please contact our customer. Phone: 1-800-480-3287. Teletypewriter (TTY): 1-800-563-2441. California Relay Service: Call 711 and provide the number 1-800-480-. Contact the Division of Disability Determinations Supplemental Security Income-Title XVI), and under the state Medically Needy program.
how to contact edd disability

California’s Paid Family Leave Program

The California Paid Family Leave (PFL) Act allows individuals to take time off from work to care for their families without losing out on wages. The Paid Family Leave Program provides compensation for parents or spouses when they need to miss work due to:

  • Taking care of a seriously ill child, spouse, parent, or registered domestic partner.
  • Bonding with a new child or the new child of a spouse.
  • Paid Family Leave is not the same as Disability Insurance.

They are two different programs, and both need to be applied to, to qualify. The following are the Employment Development Department’s (EDD) most frequently asked questions, with answers, about Paid Family Leave benefits:

What do I need to do to apply?

Paid Family leave is a part of the Disability Rockland f160 melbourne luggage set (DI) program and those covered by DI are also covered by PFL. You must first regis- ter for DI, and then you may file a claim for PFL. To file a claim online, visit the EDD’s website. You can also call 1-877-238-4373 (English) or 1-866-658- 8846 (Spanish) to order a form over the phone.

How much money will I receive?

It will depend on your earnings, but it will be approximately 55% of your earned wages, and weekly benefits range from $50 to a maximum of $1,011. No more than six weeks of PFL ben- efits may be paid within any 12-month period.

Can I care for a family member who lives outside of the U.S.?

Yes. If you have a family member living outside of the United States who needs to be cared for, this qualifies under the Paid Family Leave How to contact edd disability. You may collect your benefits, and travel outside of the U.S. to care for your family member. In order for you to qualify, you must obtain a medical certificate from a health care provider to establish your family member’s serious health condition, and this health care provider must be licensed or certified in the country where your family member how to contact edd disability receiving treatment. You also need to provide the EDD the dates you will be traveling outside of the U.S.

I’m pregnant and wonder if I can file a claim for State Disability Insurance benefits?

Yes. The usual period a woman can claim disability insurance for a NORMAL pregnancy is up to four weeks before the expected delivery date and up to six weeks after the actual delivery. However, your physician/practitioner may certify to a longer period if the delivery is by Cesarean section, if there are medical compli- cations, or if you are unable to perform your regular or customary job duties.

As a new mother, can I file for PFL bonding benefits before I file for Disability pregnancy benefits?

No. You must file for Disability benefits first, and then once you are released by your doctor, you may file for PFL benefits. Once you have an active Disability claim for maternity leave, you will automatically be sent the form to transition from DI to PFL for bonding with your new baby. You may also file the PFL claim form through SDI Online.

Can I apply even if I don’t have a legal right to work in the U.S. or a social security number?

Yes. Even if you are an undocumented im- migrant, you are eligible for PFL. As long as you have been working in California and have had State Disability Wages (SDI) withheld from your paycheck, you can collect benefits. Everyone who meets the criteria is encouraged to apply for the program. You do not have to be a U.S. Citizen to be eligible.

Do I get paid for the waiting period week?

No. Anyone who files an initial claim for Paid Family Leave benefits, needs to serve a non-payable 7 day waiting period. New mothers transitioning from a Disability Insurance to PFL claim are not required to serve a 7-day waiting period before receiving PFL benefits.

Does the EDD protect my job if I need to take time off to care for a family member?

No. The EDD encourages you to arrange the time off with your employer before applying for Disability and Paid Family Leave benefits. The PFL provides you income replacement while on leave – it does not guarantee job protection during your leave. The EDD does not protect jobs; they only pay benefits to those who qualify. Your job may be protected by the California Family Rights Act or the Family Medical Leave Act, covered by the United States Department of Labor. The Family Medical Leave Act is administered by the Department of Labor, Wage and Hour Division.

Their contact number is 1-866-4USWAGE (1-866-487-9243) in English and Spanish. The California Family Rights Act contact information is 1-800-884-1684 for English and Spanish.

My employer told me I qualify for 12 weeks of benefits, why did I only get paid for 6 weeks?

If you have been told by your employer that you qualify for 12 weeks of benefits, your employer is referring to 12 non-payable weeks under the Federal Family Leave Act, which allows you to take time off to care for your loved one, but you will not collect monetary benefits. This is not the same as Paid Family Leave. PFL can only pay up to 6 weeks of benefits to a quali- fied individual.

Do I have to be married to my partner to care for them?

Yes, the requirement for care on married couples is that they must be legally married. Domestic partnerships are allowed for same gender couples who are registered with the state of California as domestic partners. Different gender couples, where one is at least 62 years of age or older and are registered as domestic partners with the state of California, also quality.

Please visit: for more informa- tion on eligibility and how to apply. Paid Family Leave Representatives can be reached at 1-877- 238-4373 with options for English or Spanish. The representatives are available from 8a.m to 5p.m., Monday through Friday, except on state holidays.


Below are steps to contact EDD customer service and get a live person on how to contact edd disability phone:

  • Dial how to contact edd disability, press 3-2-1-0. Make sure to wait for the next prompt before entering each number.
  • Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative.
  • After that, the automated phone system will connect you to a live customer service agent from EDD.

EDD Voice Menu

  • Press 1 for benefit payments
  • Press 2 for SDI online help desk regarding registration, password, or other system related questions for claim filing
  • Press 3 for disability insurance information
  • Press 4 for voluntary plans
  • Press 5 for elective coverage for business owners or the self-employed
  • Press 6 to receive claim forms by mail
  • Press star key for security selections again

EDD Customer Service Representatives Hours

Live EDD customer service is available from 8am to 5pm Monday through Friday.

EDD Support Phone Numbers

  • EDD Support Phone Numbers: 1-800-480-3287
  • Payroll Homes for sale in amelia view jacksonville fl Assistance: 1-888-745-3886
  • Paid Family Leave: 1-877-238-4373 (live agents are available from 8am to 5pm PST Monday-Friday)
  • Unemployment Insurance: 1-800-300-5616 (live agents are available from 8am to 12pm noon PST Monday-Friday)
  • Workforce Services: 1-800-758-0398
  • Disability Insurance: 1-800-480-3287

EDD Web Links

EDD Mailing Addresses

Unemployment Insurance:

Employment Development Department

P.O. Box 826880 – UIPCD, MIC 40

Sacramento, CA 94280-0001

Disability Insurance or Paid Family Leave:

Employment Development Department

P.O. Box 826880 – DICO, MIC 29

Sacramento, CA 94280-0001

Workforce Services Branch:

Employment Development Department

Central Office Support Unit

P.O. Box 826880, MIC 69

Sacramento, CA 94280-0001

Labor Market Information Division:

Employment Development Department

P.O. Box 826880, MIC 57

Sacramento, CA 94280-0001

Tax Assistance: Employers – General Correspondence:

Employment Development Department

Taxpayer Assistance Center

P.O. Box 826880

Sacramento, CA 94280-0001

General Questions or Comments:

Employment Development Department

P.O. BOX 826880, MIC 83

Sacramento, CA 94280-0001

Language Access Complaints:

Equal Employment Opportunity Office

P.O. BOX 826880, MIC 49

Sacramento, CA 94280-0001

EDD Live Chat Support

Live chat customer service option is not supported by EDD. For live customer service agent you should dial 1-800-480-3287 and follow instructions above.

EDD support email

Support email customer service option is not supported by EDD.


Disability Determination Services


Disability Determination Services (DDS) is the state agency that determines the medical eligibility of Connecticut residents who have applied for cash benefits under the disability programs administered by the Social Security Administration (SSA).  In accordance with Social Security rules and regulations, DDS determines eligibility for two disability programs:

  • Social Security Disability Insurance (SSDI)
  • Supplemental Security Income (SSI)

Applying for Benefits
All applications must be submitted through the Social Security Administration.  There are several ways to apply for benefits:


Visit the SSA website at to apply online.

  • Call or visit any Social Security office to schedule an appointment. You can locate the SSA field office closest to you via this link,
  • Contact SSA toll-free at 1-800-772-1213 (TTY 1-800-325-0778).
Contact Information


If you think you may be eligible for Social Security disability benefits, call the Social Security Administration at 1-800-772-1213 or to file a claim or for more information.


If you have already filed a disability claim with Social Security, you may contact DDS at 1-800-842-8320 about the processing of your claim. 


The State of California pays partial wages if you have temporary illness or injury that keeps you from working.

Update: California has made it easier for those affected by coronavirus to get SDI benefits. If you are off work due to COVID-19 illness or exposure, see our article oncoronavirus changes to California's disability insurance program.

The State of California requires all employees to pay into its short-term disability insurance (SDI) program through payroll deductions. When employees become unable to work due to disability, they can collect weekly benefits from the program until they are either ready to go back to work or the benefits expire. The program is administered by California's Employment Development Department (EDD).

Employees Eligible for SDI

Employees who have received at least $300 in wages during their "base period" are eligible for SDI payments, assuming SDI deductions have been taken out of this pay. (The base period is the twelve months that ends just prior to the last complete calendar quarter before the employee files an SDI claim.) In addition, an employee must be under the care of a doctor, and the doctor must certify that the employee is unable to work.

What Counts as Disability

Any time your doctor certifies that you cannot do your job, you are disabled in the eyes of EDD. You don't have to be unable to do any type of work, you just have to be unable to do the regular and customary duties of your job.

Pregnancy. You can generally receive SDI two to four weeks before you are due to give childbirth and for four weeks after your child is born (six weeks after for a C-section).

Elective surgery. Recovery from elective and cosmetic surgeries is covered by SDI, as long as your doctor certifies that you are disabled.

Ways Employees Can Disqualify Themselves From SDI

In some situations, employees can lose their eligibility for SDI benefits. Benefits are not available for an employee who:

  • missed the doctor's appointment that the EDD set up
  • is unable to work as the result of a felony he or she committed
  • is incarcerated after being convicted of a crime
  • is receiving unemployment benefits
  • is receiving sick leave that equals his or her full salary or regular wages
  • is receiving paid family leave benefits, or
  • is receiving workers' comp payments that are higher than what the employee would receive from SDI.

Amount of SDI payments

The amount of your bi-weekly payment is tied to how much you earned during your base period. You will be paid 60-70% the amount of the average wages that you were paid by your employer during the calendar quarter of the base period that you made the most money. If you worked two jobs during your base period, your average wages will include wages from both jobs.

However, the maximum weekly amount is $1,357 (in 2021). SDI payments are not taxable (except for those recipients who can't receive unemployment benefits due to their disability, so they receive SDI instead).

The EDD website includes a chart of weekly SDI benefit amounts based on the amount of money you made in the highest quarter of your base period.

Timing of Base Period

Here's a chart showing your base period for recent and upcoming quarters.

Date Claim Filed

Base Period

July 1, 2019 to September 30, 2019

April 1, 2018 to March 31, 2019

Oct. 1, 2019 to December 31, 2019

July 1, 2018 to June 30, 2019

Jan. 1, 2020 to March 31, 2020

Oct. 1, 2018 to September 30, 2019

April 1, 2020 to June 30, 2020

Jan. 1, 2019 to Dec. 31, 2019

July 1, 2020 to September 30, 2020

April 1, 2019 to March 31, 2020

Oct. 1, 2020 to December 31, 2020

July 1, 2019 to June 30, 2020

Jan 1, 2021 to March 31, 2021

Oct 1, 2019 to September 30, 2020

April 1, 2021 to June 30, 2021

Jan 1, 2020 to Dec 31, 2020

Because the state uses your highest-paid quarter of your base period to calculate your weekly payment, the date you file your claim can affect your benefits amount. You can use this to your advantage by choosing the date that will give you the base period with the highest wages, but you must file a claim with EDD within seven weeks of becoming unable to work.

How Long Benefits Will Be Paid

Payments can be made up to 52 weeks for most employees, if they remain unable to work that long. However, self-employed persons who pay into the system can receive benefits for only 39 weeks, and those in alcohol or drug rehab can often only receive payments for 90 days (unless they have a certified disability for drug or alcohol addiction).

How Other Benefits Affect Your SDI Benefit

Sick pay or PTO. Paid sick time, PTO, or holiday pay that you receive while receiving SDI will be subtracted from your SDI benefit amount, as will wages for part-time work (for instance, light-duty work related to your disability). You can ask the EDD to "integrate" the SDI benefit with your sick pay or PTO, however. If your employer agrees, your employer can pay you just enough sick time or PTO so that, when combined with SDI, you will be receiving the same amount as your normal salary or wages. On your application form, you write "Integrated Benefits" for the type of pay you are receiving from your employer.

In addition, you may receive sick time or PTO for the first seven days of your disability, since SDI will only start paying you on the eighth day.

Paid vacation. Receiving paid vacation benefits will not affect your SDI payment.

Social Security disability. If you apply for and are approved for Social Security disability benefits, the state may subtract your disability benefits from your SDI payment.

Filing a Claim for SDI

You can file a claim online at the SDI Online page of EDD's website or you can file Form DE 2501, Claim for Disability Insurance Benefits, which you can request be mailed to you from the EDD website. You have only 49 days from becoming disabled to file a claim. You'll also need to ask your doctor to fill out a medical certificate of disability or register online and certify your disability online.

If the EDD approves your application for SDI benefits, you will be sent a notice of eligibility, which will include an estimate of your weekly benefit amount.

Getting Help

If your employer is not cooperating, or you are uncertain of your leave rights, you may want to speak to an employment lawyer. The SDI program does not give you leave or reinstatement rights or protect your job, but the California Family Rights Act, the federal Family and Medical Leave Act, California's pregnancy disability leave law, and the ADA all provide some form of job protection.

Updated February 10, 2021

The facts

There is a myth in the general community that DDS denies cases routinely and how to contact edd disability an individual cannot get an allowance without going to an Administrative Law Judge (ALJ). This is the most persistent fallacy about our Agency. The fact is that in Colorado, in Fiscal Year 2019, 79% of all cases allowed by Social Security are allowed at the DDS level and over 70% are allowed nationally. We work hard to provide the right decision at the earliest possible time. The Social Security Disability Regulations are very strict requiring objective medical documentation of an individual’s condition, not just an unsubstantiated opinion. Therefore, Social Security expects methodical appropriate application of these regulations, first united bank mortgage payment not all claims will be allowed. It is inevitable that some claims how to contact edd disability be denied. When one hears DDS denies every claim that we review, it is not factual. In addition, when an ALJ reviews a case it may be more than a year older than when the DDS last reviewed the case and is essentially a different case. The DDS continues working with various stakeholders to improve the process.

Performance measurement

Colorado's DDS has typically been in the top twenty when compared to the how to contact edd disability of the 52 other DDSs in other States and territories. Our emphasis has always been to make the most accurate decision possible while containing costs and consistently providing excellent customer service.

The most important measurement of our performance –accuracy– comes from an independent review of our decisions—both allowances and denials—by Social Security’s Disability Quality Branch. This case sample results in a report of how accurately we make our decisions. Our cumulative accuracy (no decisional or documentation errors) is above the national average when compared to all other 52 State DDSs. In fact, in Federal Fiscal Year 2018, our accuracy was 97.2%, or 2.5 points above the national norm and ranked second in the nation.  

The second most important measurement of our performance is our productivity. According to SSA, high productivity with great accuracy reflects an efficient and cost effective operation. Productivity is defined by the number of cases completed per work year, (PPWY), an annualized measure of productivity taken by dividing the number of cases processed by the full time, part time and contracted personnel as well as overtime. In Federal Fiscal Year 2018, the CO DDS ranked 18th out of 52 in PPWY and was 3 points over the national average.

One other measurement is DDS Average Processing Time. This is the average amount of time from discover online banking bonus Social Security sends us the case until we send it back to them with a medical decision. We have been challenged in this performance measure as the volume of claims being received is outpacing our capacity. In Federal Fiscal Year 2018 we received 797 receipts than we have the capacity to adjudicate. Through, July of Federal Fiscal Year 2019 we have received 3,650 more cases than we have the capacity to adjudicate.  In Federal Fiscal Year 2018, our initial case receipts rose by 14% from the previous year and through July of Federal Fiscal Year 2019, receipts have risen an additional 6.7%. Despite these challenges, DDS has maintained an average case processing time that has been as many as 10.9 days below the national average in FY-2018 and FY-2019.

We have taken several actions to improve our productivity, processing times, and accuracy while working with Social Security. We use LEAN and Agile methodologies to improve our business processes. We continue to use screening tools to be able to fast track cases that require expedited handling. A specific subset called QDD (Quick Decision Determinations) are processed on average in just 6.3 days currently.

We have a case Validation Unit of technicians who are striving to prepare and document cases as quickly and accurately as possible. We are receiving assistance from federal and other State DDS work sites as well. We continue to process claims as promptly as possible under the circumstances that exist (high case volume and insufficient and inexperienced adjudicator staff).

Customer service

The Colorado How to contact edd disability administers one of the largest and most efficient Military Casualty caseloads in the nation. We have several key initiatives and partnerships in place to provide expeditious service to our disabled soldiers. In addition, we are working on several special projects including but not limited to homeless initiatives, pre-release individual cases, and participation in the regional Cooperative Disability Investigation Unit under the jurisdiction of the Office of the Inspector General (OIG).  When possible the DDS uses the Presumptive Disability decision, which allows us to expedite certain proposed allowance cases.

Systems initiatives

Social Security has completed a conversion to a nearly paperless, or electronic, format for new case files. This has been a challenge for the entire staff, but has resulted in better customer service and quicker access to medical files for all Social Security staff that need to review the cases. We have implemented several fast tracking initiatives such as the Quick Decision Determinations and Compassionate Allowances on specific cases that Social Security sends to us. We are national leaders in the quality and timeliness on these cases. We were one of the first DDSs that implemented an electronic initiative of how to contact edd disability formally rationalizing our decisions to help all stakeholders understand our decisions. Colorado DDS is active in planning for the next generation case processing application (DCPS), and is one of four pilot states for the Department of Defense's Health Information Technology (HIT) effort which focuses on centralizing electronic access to health records.    

how to contact edd disability

Posted in How


Leave a Reply

Your email address will not be published. Required fields are marked *