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Bank of america mortgage 800 number

bank of america mortgage 800 number

If you need assistance, please call our Home Lending Specialists at 1-800-937-50201-800-937-5020. Finish application. Check the status of your submitted loan or. Online and Mobile Banking · Pay by Phone · Automatic Payments made by ACH · Pay in a Branch · Pay by Mail. CALL US Open until 8 p.m. MT*. 1-800-999-3961. Or Schedule a callback Simply login to online banking and click on the chat icon in the menu bar near the.

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TD Bank Home Equity Loans and Lines of Credit

Log in to finish your application, check the status, make a payment or learn how to access your funds.

Finish your saved Home Equity application

Complete a saved application. Please note, applications are saved for 90 calendar days. Rates are subject to change without notice. If you need assistance, please call our Home Lending Specialists at 1-800-937-50201-800-937-5020.

Check the status of your submitted loan or line of credit application

Your loan processor will email your Loan Center login where you can upload requested documentation and check the status of your application. Please include your loan number on all submitted documents.

The length of the loan process can vary based on your individual situation and depends on several factors, including how quickly you can provide the required documentation and how quickly an appraisal is scheduled, if necessary. A home equity loan or line of credit can take 30-45 days for a final decision. Find out more about ffnm rio rancho home equity lending process.

Can't find your loan number or have questions? Call 1-800-937-50201-800-937-5020 and we'll be happy to help.

Easy ways to access your home equity line of credit funds

Take advantage of your TD Bank Home Equity Line of Credit to get things done.

  • Online and on the go
    Transfer funds into your TD Bank checking or savings account and view your account with Online Banking and the TD Mobile Banking App
  • With the Visa® EquityAccess Card
    Advance cash, make purchases or pay for services with your Visa EquityAccess Card. You can use it wherever Visa is accepted, plus your card transactions will be protected with Visa’s Zero Liability policy1
  • With home equity checks
    This is a fast and easy way to pay for home improvements, major purchases and more. Checks are mailed to you 10-12 business days after you close
  • In person at your local TD Bank
    Visit one of TD Bank’s nearly 1,300 locations to withdraw from your account, make payments and obtain account activity. Find a TD Bank near you

Calculate your HELOC fixed-rate option rate and payment

You can convert all or a portion of your existing TD Home Equity Line of Credit from a variable rate to a fixed rate. Use our calculator to see what your rate and monthly payment could be.

Make a loan payment

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Pay from your TD Bank checking or savings account, or from another financial institution

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Pay using TD Bank’s fast, easy-to-follow automated system and make loan payments free of charge

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5Securities and variable annuities are offered through BancWest Investment Services, a registered broker/dealer, Member FINRA/SIPC, and SEC Registered Investment Adviser. Financial Advisors are Bank of america mortgage 800 number Representatives of BancWest Investment Services. Fixed annuities/insurance products bank of america mortgage 800 number offered through BancWest Insurance Agency in California, (License #0C52321), and through BancWest Investment Services, Inc. in all other states where it is licensed to do business. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Bank of the West and its various affiliates and subsidiaries are not tax or legal advisors.

BancWest Investment Services is a wholly owned subsidiary of Bank of the West. Bank of the West is a wholly owned subsidiary of BNP Paribas.

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Get a live person on the phone

In order to speak to a live person in Bank of America customer service you need to dial 1-800-432-1000 (if you’re calling international dial +1-315-724-4022). If you’re calling about credit card problems you need to dial 1-757-677-4701 to speak to a live operator right away. For debit card issues dial +1-315-724-4022 which connects you to city bank lubbock texas phone number same automated system as 1-800-432-1000. Please not that live support is available Monday-Friday from 8am to 11pm EST and Saturday-Sunday from 8am to 8pm EST. Automated customer support system is available 24/7.

When you dial 1-800-432-1000 you will be asked to enter your telephone access ID, card or account number. You can proceed by entering it and then saying a service you require. Bank of America uses voice recognition system for their automated maximum wire transfer bank of america system. Alternatively, if you have problems with automated voice how the west was fun 123movies system or want to quickly get to a customer support just press # when systems ask for your account number. You need to press # four times and you will get to the menu with following options.

  • Lost or stolen press 9
  • Checking or savings press 1
  • Business press 2
  • Credit card press 3
  • Online banking press 4
  • Mortgage press 5
  • For more options press 6

You can choose your preferred option from this menu. After that, you may be asked to enter information like your account number or card number. Once you enter it you will be connected to Bank of America live person customer service.

If you don’t hear an option that you need in this menu press 6 to hear options from the following menu:

  • Loan or home equity press 1
  • CD press 2
  • IRA press 3
  • Brokerage press 4
  • Dispute a transaction press 5
  • Something else press 6

Bank Of America Customer Service Options

Bank of America Mailing Address

Bank of America
PO Box 25118
Tampa, FL 33622-5118

Bank of America Live Chat

In order to start live chat session with Bank of America live representative you need to sign in to online banking and select chat option.

Bank of America Customer Service FAQ

Contact Bank of America customer Service and browse FAQ via Bank of America contact and FAQ page

Bank of America Customer Service Phone Numbers

  • Customer service 1-800-432-1000
  • International customer service +1-315-724-4022

Live support hours: Monday-Friday from 8am to 11pm EST and Saturday-Sunday from 8am to 8pm EST

  • Credit card issues 1-757-677-4701
  • Debit card issues 1-315-724-4022

Reach Real Person in Bank Of America by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Bank Of America Facebook account or Bank Of America Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options intense back workout at home Bank Of America are provided above.

What to do if Bank Of America Live Person Contact Information Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Bank Of America customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Bank of America Customer Service are the most accurate.

If you successfully reached a live customer service agent in Bank Of America please leave your instructions in the comments section below so everyone can use it.

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Contact Us

Whitehall Office

Location: 1425 Grape Street,
Whitehall, PA 18052 Phone:610-439-8000Phone (Toll Free):800-221-5400Fax: 610-439-1633

West Chester Office

Location: 1646 West Chester Pike, Suite 2
West Chester, PA 19382 Phone:610-840-8000Phone (Toll Free): N/AFax: 610-429-9467

Shamokin Dam Office

Location: 2859 North Susquehanna Trail,
Suite 6 Shamokin Dam, PA 17876 Phone:570-884-3124Phone (Toll Free): N/AFax: 570-227-1145

Schuylkill Office

Location: 950 East Main Street, Suite 103
Schuylkill Haven, PA 17972 Phone:570-385-3837Phone (Toll Free): N/AFax: N/A

Reading Office

Location: 1100 Berkshire Blvd., Suite 120
Wyomissing, PA 19610 Phone:610-376-1755Phone (Toll Free):877-849-0500Fax: 610-376-1759

Quakertown Office

Location: 312-314 West Broad Street #102,
Quakertown Free Press Building, Quakertown, PA 18951 Phone:267-227-3102Phone (Toll Free): N/AFax: 267-344-4073

Plymouth Meeting Office

Location: 600 West Germantown Pike, Suite
400 Plymouth Meeting, PA 19462 Phone:610-684-4100Phone (Toll Free):888-406-6639Fax: 610-684-8888

Newtown Office

Location: 115 Pheasant Run Suite 211,
Newtown, PA 18940 Phone: N/APhone (Toll Free): N/AFax: N/A


Location: 79 East Main Street
#303 Phone:717.553.2017Phone (Toll Free): N/AFax: 610.370.6079

Hockessin Office

Location: 5315 Limestone Road,
Wilmington, DE 19808 Phone:302-239-0600Phone (Toll Free): N/AFax: 302-239-0500

Harrisburg Office

Location: 1250 North Mountain Road,
Harrisburg, PA 17112 Phone:717-540-0293Phone (Toll Free): N/AFax: 717-540-0294

Camp Hill Branch

Location: 3425 Market Street
Camp Hill, PA 17011 Phone:717-730-5572Phone (Toll Free): N/AFax: 717-730-5561


Phone: N/APhone (Toll Free): N/AFax: N/A


Bank of America Mortgage Review for 2021

Bank of America mortgage rates

Bank of America’s first national bank severna park rates tend to be a little lower than average.

Current Bank of America account holders get especially good deals. If you’re a Preferred Rewards customer, you can expect to see $200-400 knocked off your mortgage origination fee, depending on your membership tier.

Average 30-year mortgage rates at major lenders

Bank of America
Wells Fargo
Quicken Loans
Average 30-Year Interest Rate, 2019
Monthly P&I Payment*
Median Loan Costs, 2019
Median Origination Charge, 2019

However, some of the rates advertised make assumptions. Most importantly, they may assume you’re going to buy “discount points” at closing.

Discount points let you pay more up front for a the skeleton key in hindi download mortgage rate, and they’re very common.  But you need to compare apples with apples, so get proper quotes (“Loan Estimates”) from multiple lenders and see how Bank of America stacks up.

Average rate and fee data were sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).

*Monthly principal and interest payment based on a $250,000 home price, with 20% down, at each company’s average 30-year interest rate for 2019. Your own rate and monthly payment will vary.

Verify your new rate (Dec 4th, 2021)

Bank of America mortgage refinance rates

Bank of America’s mortgage refinance rates are generally average or slightly lower compared to other big lenders. However, your own refinance rate will vary depending on your credit score, what refinance loan option you use, and your current loan balance.

If you’re considering a mortgage refinance with BofA, make sure you check rates from a couple other lenders, too, to find the best deal.

Bank of America mortgage review

Many borrowers will find much to like about Bank of America.

If you enjoy an online or mobile application, you can pretty much do it all with this lender’s website and Home Loan Navigator service.

If you prefer a face-to-face experience, Bank of America has a strong branch network.

Note that not all branches contain loan officers. Bank of America says only 1,800 of its 4,300 bank locations are “lending centers.” And neither type of center is evenly spread across the country — so you may live a very long way from your nearest one.

That said, Bank of America scores better than other “big banks” for customer satisfaction, including Citi, PNC, Chase, and Wells Fargo.

Yet it gets more serious complaints from customers than some of its peers do, according to the Consumer Financial Protection Bureau (CFBP). This suggests that Bank of America’s customer service could be a bit hit or miss.

Working with Bank of America

Bank bank of america mortgage 800 number America’s home loan website is modern, welcoming, informative and easy to navigate. It’s as good the skeleton key in hindi download most and better than many.

Its online mortgage service, called Home Loan Navigator, lets you track your loan’s progress and electronically sign and upload documents in a secure environment.

You can even access this service through the lender’s mobile banking app, letting you keep tabs on your mortgage application no matter where you are. Not all lenders offer this convenience.

These resources allow an end-to-end digital experience for customers who want one. And there’s always a lending specialist on the end of a phone to offer expert advice.

Bank of America mortgage pre-approval

If you’re considering a mortgage from Bank of America, you’ll start by getting “pre-approved” for the loan.

A pre-approval shows you what kind of loan and interest rate you qualify for, as well as the amount you’re approved to borrow. Unlike pre-qualification, pre-approval requires the lender to actually verify your information through documents. 

To get a mortgage pre-approval from Bank of America, you’ll need to provide: 

  • Copies of pay stubs that show your most recent 30 days of income
  • Bank account numbers or two most recent bank statements
  • W-2 statements and signed tax returns from the past two years
  • Down payment amount and desired mortgage amount

The company will also perform a credit check to make sure you meet minimum credit score requirements for the type of mortgage you need. 

BofA says borrowers should receive their official pre-approval letter within 10 days of submitting their application. 

Bank of America customer service reviews

Bank of America has an overall above-average reputation for customer service, according to J.D. Power’s 2020 customer satisfaction survey.

Mortgage-related complaints at major lenders

Mortgage Originations 2019
CFPB Complaints
Complaints per 1,000 Mortgages
2020 JD Power Rating
Bank of Bank of america mortgage 800 number Fargo 
Quicken Loans

Bank of America mortgage complaints 

In 2019, Bank of America received 245 official complaints from mortgage customers. To put that in perspective, Bank of America underwrote a total of 466,552 mortgage loans in 2019. So it received approximately one complaint for every 2,000 mortgage customers.

That’s a higher number of complaints than many other big-name mortgage lenders, but still fairly low overall. 

Mortgage loan products at Bank of America

Like most big banks, Bank of America has a good portfolio of mortgage products from which you can choose:

  • Fixed-rate mortgages (FRMs) — As well as the standard 30-year fixed-rate mortgage, you can opt to borrow for 20 or 15 years
  • Adjustable-rate mortgages (ARMs) — Lets you fix your mortgage rate for the first five, seven, or ten years, after which it will float with the market
  • FHA loans — These loans backed by the Federal Housing Administration let you buy with a down payment as low as 3.5%, but they come with mortgage insurance payments every month
  • VA loans — Only active or former service members and their surviving spouses are eligible. Those that are can buy with $0 down and no mortgage insurance
  • Jumbo loans — When you want to borrow more than conforming mortgages allow (typically for loan amounts above $548,250)
  • Affordable Loan Solution mortgage — This proprietary mortgage lets you buy with just 3% down payment and no mortgage insurance. However, there are caps on income and loan limits to qualify

Bank of America’s in-house loan, the Affordable Loan Solution mortgage, could be a good option if you have a low-to-moderate income and minimal savings.

Getting a loan with such a low down payment and no mortgage insurance is rare, except for those eligible for VA loans.

Some borrowers can use the USDA loan program to buy with no down payment, but they’ll have to look elsewhere. Bank of America is not an authorized USDA lender.

Refinance loan options and home equity loans at BofA

Borrowers can refinance an existing mortgage using the mortgage products above, assuming they qualify. Lower-rate loans or loans with shorter terms can save money on interest.

Bank of Bank of america mortgage 800 number offers a home equity line of credit (HELOC) for homeowners who’d like to borrow against their home’s value. During its draw period, a HELOC works like a credit card backed by home equity. Interest rates will vary with the market.

Bank of America does not offer a fixed home equity loan.

Homeowners can also tap equity with a cash-out refinance loan from BofA. A cash-out refi replaces an existing mortgage with a larger loan. After paying off the existing loan, homeowners can use the additional funds for home improvement, debt consolidation, or any other purpose.

Check your refinance eligibility (Dec 4th, 2021)

Bank of America FAQ

Is Bank of America good for mortgages?

Bank of America is a good option for a mortgage or refinance. It may not stand out for customer service (though it scores “above-average” in JD Power’s 2020 customer survey), but it does have lower rates on average than many other big lenders.

Does Bank of America offer first-time home buyer loans?

Bank of America has special mortgage and grant programs to help first time home buyers. Its “Affordable Loan Solution” mortgage lets you buy with just 3% down and NO private mortgage insurance. That’s a perk that’s tough to find elsewhere. BofA also has two down payment assistance programs, offering up to $7,500 or $10,000 toward buyers’ down payment and/or closing costs. Available in select areas, these programs can be combined with a low-down-payment mortgage to make home buying even more affordable for first time buyers.

Does Bank of America pay closing costs?

Bank of America has one program to help home buyers with their closing costs. Called “America’s Home Grant,” it offers bank of america mortgage 800 number to $7,500 toward any one-time closing costs. This is given as a grant that doesn’t require repayment. Speak with a Bank of America loan officer to find out whether you qualify for this assistance.

What are current mortgage rates at Bank of America?

In 2019, Bank of America had an average 30-year interest rate of just 4.05%, according to self-reported data. By comparison, competing banks like Wells Fargo and Hotels near university at buffalo had average rates of 4.22%. But every customer will be offered a unique rate depending on their credit score, down payment, purchase price, and other factors. So you’ll have to get a personalized quote from Bank of America to see if its rates are competitive for you.

What credit score does Bank of America require for a mortgage?

Bank of America requires a minimum credit score of 600 to qualify for a mortgage. That applies only to FHA loans. For a conventional loan from Bank of America, you’ll need a credit score of at least 620. And its VA loans require 660 or higher. In addition, most BofA mortgages require debt-to-income ratios below 43%.

Why is Bank of America selling my mortgage?

It’s common practice for lenders to sell the mortgages they originate. Bank of America, like most other lenders, does the front-end work of setting up mortgages with borrowers. Then it sells those loans to investors on the “secondary mortgage market,” which brings in money to create new loans. The fact that Bank of America is selling your mortgage will not affect your loan terms or interest rate in any way. Changes can only be made to your mortgage if you refinance.

Is a pre-approval the same as a pre-qualification with Bank of America?

Bank of America’s website invites customers to prequalify for a mortgage, and doing this can help show your price range. But only a mortgage pre-approval will show sellers you’re able to make a serious offer for their home. Getting pre-approved means you’ve submitted documents proving your income and employment history.

Does Bank of America require mortgage insurance?

Conforming loans with less than 20% down require private mortgage insurance (PMI) premiums until the borrower pays down the balance to 80% of the purchase price. FHA loans require upfront mortgage insurance fees and ongoing mortgage insurance premiums for the life of the loan unless the buyer puts 10% or more down. In that case, MIP payments stop after 11 years. Buyers should factor the cost of mortgage insurance — as well as property taxes and homeowners insurance premiums — into their monthly payments as they compare loans.  

Where can you get a mortgage with Bank of America?

Anyone in the 50 states can get a mortgage from Bank of America online or over the phone. And millions will be close enough to a branch to engage in person with the lender.

The coasts are generally well served, as are many Southern states. But plenty in the center and north of the country have few or no brick-and-mortar locations. So, as with all other lenders, your chances of having a face-to-face experience depend on your ZIP code.

Others will find this bank’s online resources more than adequate for making and tracking their home loan application.

Is Bank of America the best mortgage lender for you? 

All in all, Bank of America fares very well compared to many other mortgage lenders. Its customer satisfaction levels are particularly impressive — especially for a lender in the “big bank” category.

The only real caveat is the relatively high number of complaints filed against Bank of America with the CFPB. But remember, “high” is still only one in every 2,000 customers.

If Bank of America’s price is right for you, this mortgage lender is a solid option. Find out whether it’s the right choice by comparing interest rates and closing costs from a few different lenders today.

Verify your new rate (Dec 4th, 2021)

Home Loans Frequently Asked Questions

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By submitting this form, you authorize Bank of America to contact you at the telephone number or email provided here, even if you’ve previously registered on a Do Not Call registry or requested that we not send you marketing information by email. You agree we may use an auto-dialer to reach you. You understand that you are not required to consent to receiving autodialed calls/texts as a condition of purchasing any Bank of America products or services. Any cellular/mobile telephone number you provide may incur charges from your mobile service provider.

Get the answers you need to common questions about your home loan

Get the answers you need to common questions about mortgages and refinancing

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Client Assistance Program – Home Loan Payment AssistanceopenGetting or refinancing a mortgageclosedHome loan interest ratesclosedMaking mortgage paymentsclosedEscrow and property taxclosedPaying off your mortgageclosedHome loan assistance programsclosedRequesting a Mortgage Lien Releaseclosed

Getting or refinancing a mortgageopen
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How long does the home loan mortgage hotels near university at buffalo take?openDo I need to get a home appraisal in order to get a home loan?openWhen refinancing my mortgage, can I get extra money at closing so I can pay off other debt?open

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Making mortgage paymentsopen
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What are my mortgage payment options?openHow do I change a PayPlan on my mortgage?openHow do you apply my home loan payment?openHow can I instruct Bank of America on how to apply my payment?openHow can I view what my mortgage balance is and how my payments have been applied?openHow does a Suspense Account work?openHow do I contact you if I have questions?openWhere can I find definitions of mortgage payment terms?openCan I make additional payments to the principal balance of my loan?openWhat happens if I'm unable to make my mortgage payment?openWhen will I receive my year-end statement of interest paid on my mortgage for tax purposes?open

Show all answers
What are my mortgage payment options?open

There are several ways to pay your home loan.

You can enroll in PayPlan using a checking or savings account of your choice. PayPlan will adjust the recurring amount debited from your checking or savings account to reflect any updates due to a contractual payment change. There is no charge for this service. Please note that PayPlan may not be available for all accounts, including FHA and VA loans. To enroll in PayPlan online, follow these easy steps:

  1. Enroll in Online Banking for online access or, if you've already enrolled, sign in to Online Banking.
  2. On the Accounts Overview page, select Mortgage.
  3. On the Account Details page, select Enroll in PayPlan and follow the instructions.

PayPlan will continue to debit your payment on a monthly or bimonthly basis until which time your plan is either cancelled or your loan is paid in full.

If you have an eligible Bank of America account, you can make your mortgage payment using the Bill Pay tab or Transfers tab (there's no additional charge). You can use each of these tools to schedule automatic recurring payments or make a one-time payment. Please be aware these options will not adjust the amount drawn if your payments increase or decrease due to escrow and/or interest rate changes.

MortgagePay on the Web is another online option for one-time mortgage payments. It can be used with eligible Bank of America accounts, as well as with checking or savings accounts from other financial institutions at no charge. To pay your mortgage account online using MortgagePay on the Web, follow these easy steps:

  1. Enroll in Online Banking for online access or, if you've already enrolled, sign in to Online Banking.
  2. On the Accounts Overview page, select Mortgage.
  3. On the Account Details page, select Pay Now and follow the instructions.

For further assistance with online payments, you can schedule an appointment (at a financial center or by phone) or contact us.

In addition to the electronic payment options noted here, we offer additional options for making your mortgage payment. To learn more please call 800-669-6607 (Mon-Fri 8 a.m.-9 p.m. ET).

How do I change a PayPlan on my mortgage?open

If your PayPlan is set to draft once a month and you need to make changes, you can make changes by logging into your Online Banking account and following these easy steps:

  1. Sign in to Online or Mobile Banking
  2. Select the home loan account on the Accounts Overview screen.
  3. Click Manage PayPlan in the Payment Due section.
  4. Make necessary changes and select Continue.

Please note that you may not be able to cancel or change a payment scheduled to draft within three business days.

If your PayPlan is set to draft more than one time per month, you will need to contact us to make changes.

How do you apply my home loan payment?open

We are required to apply payment amounts in a certain way given the law or the terms in your home loan contract, but once those requirements are met, you have options to instruct us on how you would like us to apply additional payments.

Here are the different options we have to apply your home loan payment if your loan is not delinquent at the time the payment is received:

Contractual payment due. If you have a contractual payment due and you send us a full payment, unless instructed otherwise, we will apply your payment as your contractual payment due.

Next contractual payment due. If the payment you make is equal to or greater than two months of contractual payments, unless instructed otherwise, we may apply the funds to your current and next contractual home loan payment. Any amount greater than the two months of contractual payments may be applied to principal.

Escrow. If you have an escrow account, a portion of your contractual payment due will be applied to your escrow account. In addition, if you pay over your contractual payment due and your escrow account has a negative balance, san jose dmv drive test reviews may apply a portion of your payment to your escrow account.

Outstanding fees. When a fee has been applied to your home loan, we may apply a portion of your payment to an outstanding fee.

Unpaid principal balance. Some customers like to pay extra on their home loan to reduce the future interest they pay. If your extra payment is less than the next contractual payment, it may be applied to principal. Banco of america cerca de mГ­ If you pay an extra $100, or $100 more than your contractually required payment, we may apply the extra funds to reduce the principal of your loan.

How can I instruct Bank of America on how to apply my payment?open

The best way to make sure we apply your payment the way you want is to use our MortgagePay options. This gives you control on how to apply your payment. However, we understand this is not always possible or convenient for you, and therefore, there are other options for you to consider:

  • If you always want a certain rule set to be followed for your home loan, call us and let us know. We can permanently change the logic we use for it.
  • If you want to change how we have applied your payment, please contact us bank of america mortgage 800 number let us know the payment details and how you want it changed. You can contact us by using the secure email channel within Online Banking.

Please know it takes up to 14 business days for this change to be processed, but we will make the change effective on your original payment date.

How does a Suspense Account work?open

We would use a suspense account primarily bank of america mortgage 800 number these reasons:

  • Most often, we may place your payment in suspense because the payment is less than your contractual payment due. We add any payments you make in this suspense account until they add up to a contractual payment. Once your payments accumulate to a full contractual payment, we automatically remove the payments from the suspense account and apply the funds.
  • There are times we may place your payment in suspense while we conduct research on your payment. Sometimes our systems identify something unusual has occurred and we need to research your payment before we apply it. This allows us to ensure we get it right. One example of this is when a borrower pays off their loan, but the payment amount is significantly more than the loan balance.
How do I contact you if I have questions?open

We have several easy ways to contact us:

Through Online Banking:

  1. Sign in to Online or Mobile Banking
  2. Select Contact Us from the Help & Support tab.
  3. Select Mortgages, loans and lines of credit in the dropdown box then select Go.
  4. Select Send a message from the Email Us menu.

Through the mobile app:
Tell Erica, your virtual financial assistant, that you want to contact us about your mortgage.

By phone:
Call 800-669-6607 (Mon-Fri, 8 a.m. - 9 p.m. ET).

Can I make additional payments to the principal balance of my loan?open

Yes. When you make your regular monthly mortgage payment, you can include an additional amount to be applied directly to your principal. If you’re paying by check, please indicate by writing the amount of the extra principal payment on your Mortgage Account Statement coupon where designated.

When making your payment via Mortgage Pay by Web, you can elect to include additional principal along with your payment. Additional principal payments will only be applied after the current month's full payment has posted to your account.

When will I receive my year-end statement of interest paid on my mortgage for tax purposes?open

If the interest you paid is $600 or more:

We’ll mail you IRS Form 1098 by the end of January, or deliver it electronically if you’ve enrolled to receive electronic tax statements. If you don’t receive your 1098 by February 15, you may request a copy from our automated service at 866-669-6607 (available 24/7).

You may also be able bank of america mortgage 800 number access a copy of your 1098 by going to the Statements & Documents tab for your active mortgage account in Online Banking or the Mobile Banking app. If you opted out of receiving tax forms by mail, your 1098 will be available in Statements and Documents no later than January 31.

If the interest you paid is less than $600:

Please review your regular statements or sign in to Online Banking and select Interest Details from the Information and Services tab.

Escrow and property taxopen
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If I don't escrow my property taxes and can't pay them, what can I do?openIf I received a copy of my tax bill, supplemental bill or new tax assessment, do I pay it or does Bank of America pay it on my behalf?openI'm in a coronavirus payment assistance program. What can I expect when I exit the program?open

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If I received a copy of my tax bill, supplemental bill or new tax assessment, do I pay it or does Bank of America pay it on my behalf?open

Some states will send you a copy of your tax bill, and if you have an escrow account on your loan, Bank of America will pay the tax bill on your behalf. We'll use the funds collected through your payments over the past 12-month period.

If you receive a supplemental or newly assessed tax bill that's not part of your normal taxes, please contact us to see if we have that as part of your taxes. If we don't, we can determine if we can pay the tax bill out of your escrow account. This may create a shortage, and your payment may increase to cover the cost of the new tax bill.

I'm in a coronavirus payment assistance program. What can I expect when I exit the program?open

After the payment assistance expiration or cancelation, we'll perform an escrow analysis on loans that had taxes and insurance escrowed prior to going into the program. We'll provide a statement with information specific discover online banking bonus your loan. Your monthly escrow payment amount may change as a result of the escrow analysis.

If you have a shortage, we'll automatically spread the amount out for up to 60 monthly payments or for the remaining term of your loan. If you prefer, you can contact us to pay the escrow shortage amount in full.

Paying off your mortgageopen
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Can I pay off my mortgage early?openWhat is a mortgage payoff statement?openWill I be charged a fee for a payoff statement?openHow can I pay off the mortgage of a deceased client?openWhy did Bank of America return my payoff funds?openWhen should I expect my overage check?open

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What is a mortgage payoff statement?open

A mortgage payoff statement bank of america mortgage 800 number the amounts required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. Itemizations may include:

  • Unpaid principal and interest balance
  • Late fees or any other charges assessed during the life of the loan

This written statement is prepared in response to a request by a client or an authorized third party.

Will I be charged a fee for a payoff statement?open

There is no charge to have a payoff statement mailed to you or an authorized third party.

You may also request an online quote at no charge by selecting Mortgages, Loans and Lines of Credit from the Help & Bank of america mortgage 800 number menu, then selecting the Request a payoff link and following the instructions provided.

Home loan assistance programsopen
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What types of affordable housing assistance programs are available to me?openI'm a veteran. Is there a special home loan program available to me?openMy request for home loan assistance was denied. Can I dispute that decision?open

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My request for home loan assistance was denied. Can I dispute that decision?open

If you were denied home loan assistance (such as a request for a loan modification, short sale or deed in lieu), you may be able to dispute the decision. You can file an escalated case with us if you have reason to believe you met all the criteria for home loan assistance but were not properly evaluated for assistance or were improperly denied assistance. This may include:

  • You did not receive adequate notice from us about your foreclosure alternatives
  • You were not given appropriate time to respond to communications from us during your loan review process
  • Your loan was referred to foreclosure prematurely or we did not suspend foreclosure activities when we were required to do so

You can also file an escalated case if either of these specific concerns apply to your loan:

  • You have a reasonable belief that your mortgage loan is being serviced in a fraudulent manner
  • You have retained a lawyer to help you resolve a mortgage dispute with Bank of America

Please note that inquiries about a pending request for home loan assistance or general questions about the servicing of your mortgage do not meet the requirements for an escalated case. For general servicing questions, please call 800.669.6607 (Mon-Fri 8am-9pm EST).

To file an escalated case, you (or any third party representing you, such as a housing counselor or attorney) should send us a brief letter describing the specific reasons you believe one of the scenarios described here applies to your loan or to your application for home loan assistance.

Escalated case requests must be sent by mail to the following address:
     Bank of America Corporate Center
     Attn: BAC Escalated Case Unit
     P.O. Box 940508
     Simi Valley, CA 93094-0508

Please note that if a third party contacts us to submit an escalated case on your behalf, bank of america mortgage 800 number must have your written authorization before we can communicate with them about you or your loan. Without your written authorization, we will not be able to discuss your home loan with them. We can provide you with an authorization form upon request.

What to expect after submitting your request

  • Within 3 business days after receipt: If your submission meets the requirements for an escalated case, we will send you a written acknowledgement that we’ve received your request. This acknowledgement will include a toll-free number you can call for information about your case and will also include the estimated date by which your case should be resolved, along with a toll-free number for the Escalated Case Unit.
  • Within 15 calendar days after receipt: In most cases, we will mail you a written response describing the proposed resolution of your request and any next steps to be followed by you or by us. If your matter cannot be resolved within 15 calendar days, we will notify you of the delay and give you a new estimated resolution date. In most cases, this new estimated resolution date will be no longer than 30 calendar days from the date we received your original escalated case.
Requesting a Mortgage Lien Releaseopen
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What is a mortgage lien release?openHow do I request a lien release from Bank of America when one is not available in county records? how to add money on cash app card, openWhat information is required in order to submit a lien release request if a mortgage loan serviced by Bank of America has m to nm conversion paid off and there is no lien release of record in the county recorder's office?openHow long does it take for Bank of America to process a lien release request and submit the request to the county?openWhat if I have an expedited request for a lien release?open

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What is a mortgage lien release?open

A mortgage lien release (in some states/territories this document may be called a Reconveyance deed) is a document sent by your mortgage company to your local county recorder's office after your mortgage loan is paid off. The lien release states that the lien holder is releasing its lien against the property.

bank of america mortgage 800 number


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