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Air france usa customer service phone number

air france usa customer service phone number

The Order requires that airlines collect contact information for all international inbound travelers to the United States – including full name. were at #ParisCDG airport where they met crowds of excited #AirFrance customers, eager to fly to the United States after 20 months of travel ban. Help & Contact · My Aegean. English. Language Ticket number. Booking reference (PNR). Example: 26H820 Follow us on. AEGEAN Group · Help & Contact.
air france usa customer service phone number

Air France Customer Care Numbers

CityOfficeAddressContact No.BangaloreCustomer Service & Booking211, 2nd Floor Connection Point Airport, Exit Road Vimanapura,
Post - 560017, Bangalore, India 080-66783110ChennaiCustomer Service & Booking1st Floor, Old No. 280A, New No. 395, Anna Salai, Teynampet,
Chennai - 600018, India1800-419-2033New DelhiCustomer Service & BookingDLF Building-Cyber City,
8th Floor, Tower C,
DLF Phase-II, Gurgaon - 122002,
Haryana, India1800-180-0077MumbaiCustomer Service & Booking2nd Floor,
New Import Wing, Cargo Complex, Sahar, Andheri (E)
Mumbai - 400099, India GurgaonCustomer Service Department8th Floor, Tower No. 8C,
Cyber City, DLF Phase II,
NH8, Gurgaon, 122002 

Air France Flight 447

2009 mid-Atlantic plane crash

Air France Flight 447 (AF447 or AFR447[a]) was a scheduled international passenger flight from Rio de Janeiro, Brazil, to Paris, France. On 1 June 2009, the Airbus A330 serving the flight stalled and the crew failed to recover, eventually crashing into the Atlantic Ocean at 02:14 UTC, killing all 228 passengers and crew.

The Brazilian Navy recovered the first major wreckage, and two bodies, from the sea within five days of the accident, but the investigation by France's Bureau of Enquiry and Analysis for Civil Aviation Safety (BEA) was hampered because the aircraft's flight recorders were not recovered from the ocean floor until May 2011, nearly two years later.[2]

The BEA's final report, released at a news conference on 5 July 2012, concluded that the aircraft crashed after temporary inconsistencies between the airspeed measurements—likely resulting from ice crystals obstructing the aircraft's pitot tubes—caused the autopilot to disconnect, after which the crew reacted incorrectly and ultimately caused the aircraft to enter an aerodynamic stall, from which it did not recover.[3]: 79 : 7 [5] The accident is the deadliest in the history of Air France, as well as the deadliest aviation accident involving the Airbus A330.[6]


The aircraft involved in the air france usa customer service phone number was a 4-year-old Airbus A330-203, with manufacturer serial number 660, registered as F-GZCP. Its first flight was on 25 February 2005, and it was delivered 2 months later to the airline on 18 April 2005. At the sams club bangor me hours of the crash, it was Air France's newest A330.[7][8] The aircraft was powered by two General Electric CF6-80E1A3 engines with a maximum thrust of 68,530 or 60,400 lbf (304.8 or 268.7 kN) (take-off/max continuous),[9] giving it a cruise speed range of Mach 0.82–0.86 (871–913 km/h, 470–493 knots, 540–566 mph), at 35,000 feet (11 km) of altitude and a range of 12,500 km (6750 nmi, 7760 statute miles). On 17 August 2006, this A330 was involved in a ground collision with Airbus A321-211 F-GTAM, at Charles de Gaulle Airport, Paris. F-GTAM was substantially damaged while F-GZCP suffered only minor damage.[10] The aircraft underwent a major overhaul on 16 April 2009, and at the time of the accident had accumulated about 18,870 flying hours.[11]

Passengers and crew[edit]

South Africa101
South Korea101
Sweden[20]1 (2)01 (2)
United Kingdom505
United States[23]202
Total (33 nationalities)21612228
Nationalities shown are as stated by Air France on 1 June 2009.[24]
Attributing nationality was complicated by the holding of multiple citizenship
by several passengers.
Passengers who had citizenship in one country but were attributed to
another country by Air France are indicated with parentheses ().

The aircraft was carrying 216 passengers, three aircrew, and 9 cabin crew in two cabins of service.[6][25][26] Among the 216 passengers were 126 men, 82 women and eight children (including one infant).[27]

Three pilots were in the aircrew:[3]: 24–29 

  • The captain, 58-year-old Marc Dubois (PNF-pilot not flying)[3]: 21  had joined Air France in February 1988 from rival French domestic carrier Air Inter (which later merged into Air France),[28] and had 10,988 flying hours, of which 6,258 were as captain, including 1,700 hours on the Airbus A330; he had carried out 16 rotations in the South America sector since arriving in the A330/A340 division in 2007.[29]
  • The first officer, co-pilot in left seat, 37-year-old David Robert (PNF) had joined Air France in July 1998 and had 6,547 flying hours, of which 4,479 hours were on the Airbus A330; he had carried out 39 rotations in the South America sector since arriving in the A330/A340 division in 2002. Robert had graduated from École Nationale de l'Aviation Jos a bank preferred customer private sale, one of the elite Grandes Écoles, and had transitioned from a pilot to a management job at the airline's operations center. He served as a pilot on this flight to maintain his flying credentials.[30][29]
  • The first officer, co-pilot in right seat, 32-year-old Pierre-Cédric Bonin (PF-pilot flying) had joined Air France in October 2003 and had 2,936 flight hours, of which 807 hours were on the Airbus A330; he had tcf credit card credit score out five rotations in the South America sector since arriving in the A330/A340 division in 2008.[29] His wife Isabelle, a physics teacher, was also on board.[31][32][33][34][35][36][37][38]

Of the 12 crew members (including aircrew and cabin crew), 11 were French and one was Brazilian.[39]

The majority of passengers were French, Brazilian, or German citizens.[40][41][24] The passengers included business and holiday travelers.[42]

Air France established a crisis free pet food pantry near me at Terminal 2D for the 60 to 70 relatives and friends who arrived at Charles de Gaulle Airport to pick up arriving passengers, but many of the passengers on Flight 447 were connecting to other destinations worldwide. In the days that followed, Air France contacted close to 2,000 people who were related to, or friends of, the victims.[44]

On 20 June 2009, Air France announced that each victim's family would be paid roughly €17,500 in initial compensation.[45]

Notable passengers[edit]


Approximate flight pathof AF 447: The solid red line shows the actual route. The dashed line indicates the planned routebeginning with the position of the last transmission heard. All times are UTC.

The aircraft departed from Rio de Janeiro–Galeão International Airport on 31 May 2009 at 19:29 Brazilian Standard Time (22:29 UTC),[3]: 21  with a scheduled arrival at Paris-Charles de Gaulle Airport at 11:03 Central European Summer Time (09:03 UTC) the following day (estimated flight time of 10:34).[57] Voice contact with the aircraft was lost around 01:35 UTC, 3 hours and 6 minutes after departure. The last message reported that the aircraft had passed waypoint INTOL (1°21′39″S32°49′53″W / 1.36083°S 32.83139°W / -1.36083; -32.83139), located 565 km (351 mi; 305 nmi) off Natal, on Brazil's north-eastern coast. The aircraft left Brazilian Atlantic radar surveillance at 01:49 UTC,[3]: 49  and entered a communication dead zone.[30][3][failed verification]

The Airbus A330 is designed to be flown by two pilots, but the 13-hour "duty time" (the total flight duration, as well as preflight preparation) required for the Rio-Paris route exceeded the 10 hours permitted before a pilot had to take a break as dictated by Air France's procedures. To comply with these procedures, Flight 447 was crewed by three pilots: a captain and two first officers.[60] With three pilots on board, each pilot could take a break in the A330's rest cabin, located behind the cockpit.

In accordance with common practice, Captain Dubois sent one of the co-pilots for the first rest period with the intention of taking the second break himself. At 01:55 UTC, he woke up First Officer Robert and said, ". he's going to take my place". After attending the briefing between the two co-pilots, the captain left the cockpit to rest at 02:01:46 UTC. At 02:06 UTC, the pilot warned the cabin crew that they were about to enter an area of turbulence. About two to three minutes later, the aircraft encountered icing conditions. The cockpit voice recorder (CVR) recorded sounds akin to air france usa customer service phone number or graupel on the outside of the aircraft, and ice crystals began to accumulate in the pitot tubes, which measure airspeed. The other first officer, Bonin, turned the aircraft slightly to the left and decreased its speed from Mach 0.82 to 0.80, which was the recommended speed to penetrate turbulence. The engine anti-ice system was also turned on.

At 02:10:05 UTC, the autopilot disengaged, most likely because the pitot tubes had icing, and the aircraft transitioned from "normal law" to "alternate law 2". The engines' autothrust systems disengaged three seconds later. Bonin took manual control of the aircraft, using the command language, "I have the controls." Without the autopilot, turbulence caused the aircraft to start to roll to the right, and Bonin reacted by fulton bank mortgage login his side-stick to the left. One consequence of the change to alternate law was an increase in the aircraft's sensitivity air france usa customer service phone number roll, and the pilot overcorrected. During the next 30 seconds, the aircraft rolled alternately left and right as he adjusted to the altered handling characteristics of the aircraft. At the same time, he abruptly pulled back on his side-stick, raising the nose. This action has been described as unnecessary and excessive under the circumstances. The aircraft's stall is america ferrera pregnant briefly sounded twice because the angle-of-attack tolerance was exceeded, and the aircraft's indicated airspeed dropped sharply from 274 knots (507 km/h; 315 mph) to 52 knots (96 km/h; 60 mph). The aircraft's angle of attack increased, and the aircraft subsequently began to climb above its cruising altitude of 35,000 ft (FL350). During this ascent, the aircraft attained vertical speeds well in excess of the typical rate of climb for the Airbus A330, which usually ascend at rates no greater than 2000 feet per minute (10 m/s). The aircraft experienced a peak vertical speed close to 7,000 feet per minute (36 m/s; 130 km/h), which occurred as Bonin brought the rolling movements under control.

At 02:10:34 UTC, after displaying incorrectly for half a minute, the left-side instruments recorded a sharp rise in airspeed to 223 knots (413 km/h; 257 mph), as did the integrated standby instrument system (ISIS) 33 seconds later. The right-side instruments were not recorded by the flight data recorder. The icing event had lasted for just over a minute,[69][70][3]: 198  yet Bonin continued to make nose-up inputs. The trimmable horizontal stabilizer (THS) moved from 3 to 13° nose-up in about one minute, and remained in the latter position until the end of the flight.

At 02:11:10 UTC, the aircraft had climbed to its maximum altitude around 38,000 feet (11,582 m). At this point, the aircraft's angle of attack was 16°, and the engine thrust levers were in the fully forward takeoff/go-around (TOGA) detent. As the aircraft began to descend, the angle of attack rapidly increased toward 30°. A second consequence of the reconfiguration into alternate law was that the stall protection no longer air france usa customer service phone number, whereas in normal law, the aircraft's flight-management computers eeboo go fish card game have acted to prevent such a high angle of attack. The wings lost lift and the aircraft began to stall.[page needed]

Confused, Bonin exclaimed, "[Expletive] I don't have control of the airplane any more now", and two seconds later, "I don't have control of the airplane at all!"[29] Robert responded to this by saying, "controls to the left", and took over control of the aircraft.[73][32] He pushed his side-stick forward to lower the nose and recover from the stall; however, Bonin was still pulling his side-stick back. The inputs cancelled each other out and triggered an aural "dual input" warning.

At 02:11:40 UTC, Captain Dubois re-entered the cockpit after being summoned by Robert. Noticing the various alarms going off, he asked the two crew members, "er what are you (doing)?"[32] The angle of attack had then reached 40°, and the aircraft had descended to 35,000 feet (10,668 m) with the engines running at almost 100% N1 (the rotational speed of the front intake fan, which delivers most of a turbofan engine's thrust). The stall warnings stopped, as all airspeed indications were now considered invalid by the aircraft's computer because of the high angle of attack. The aircraft had its nose above the horizon, but was descending steeply.

Roughly 20 seconds later, at 02:12 UTC, Bonin decreased the aircraft's pitch slightly. Airspeed indications became valid, and the stall warning sounded again; it then sounded intermittently for the remaining duration of the flight, stopping only when the pilots increased the aircraft's nose-up pitch. From there until the end of the flight, the angle of attack never dropped below 35°. From the time the aircraft stalled until its impact with the ocean, the engines were primarily developing either 100% N1 or TOGA thrust, though they were briefly spooled down to about 50 percent N1 on two occasions. The engines always responded to commands and were developing in excess of 100 percent N1 when the flight ended. Robert responded to Dubois by saying, "We've lost all control of the aeroplane, we don’t understand anything, we've tried everything".[32] Soon after this, Robert said to himself, "climb" four consecutive times. Bonin heard this and replied, "But I've been at maximum nose-up td bank downtown brooklyn hours a while!" When Captain Dubois heard this, he realized Bonin was causing the stall, and shouted, "No no no, don't climb! No No No!"[75][32]

When Robert heard this, he told Bonin to give him control of the airplane.[3] In response to this, Bonin temporarily gave the controls to Robert.[32][75][3] Robert pushed his side-stick forward to try to regain lift for the airplane to climb out of the stall. However, the aircraft was too low to recover from the stall. Shortly thereafter, the ground proximity warning system sounded an alarm, warning the crew about the aircraft's imminent crash with the ocean. In response, Bonin (without informing his colleagues) pulled his side-stick all the way back again,[32][3] and said, "[Expletive] We're going to crash! This can't be true. But what's happening?"[75][32][3][76][29] The last recording on the CVR was Dubois saying, "(ten) degrees pitch attitude."

The flight data recorders stopped recording at 02:14:28 UTC, 3 hours and 45 minutes after takeoff. At that point, the aircraft's ground speed was recorded as 107 knots (198 km/h; 123 mph), and that the aircraft was descending at 10,912 feet per minute (55.43 m/s) (108 knots (200 km/h; 124 mph) of vertical speed). Its pitch was 16.2° nose-up, with a roll angle of 5.3° to the left. During its descent, the aircraft had turned more than 180° to the right to a compass heading of 270°. The aircraft remained stalled during its entire 3-minute-30-second descent from 38,000 feet (12,000 m).[77] The aircraft struck the ocean belly-first at a speed of 152 knots (282 km/h; 175 mph), comprising vertical and horizontal components of 108 knots (200 km/h; 124 mph) and 107 knots (198 km/h; 123 mph), respectively. All 228 passengers and crew on board died on impact from extreme trauma and the aircraft was destroyed.[78][3][76]

Automated messages[edit]

Air France's A330s are equipped with a communications system, Aircraft Communications Addressing and Reporting System (ACARS), which enables them to transmit data messages via VHF or satellite.[b] ACARS can be used by the aircraft's on-board computers to send messages automatically, and F-GZCP transmitted a position report about every 10 minutes. Its final position report at 02:10:34 gave the aircraft's coordinates as 2°59′N30°35′W / 2.98°N 30.59°W / 2.98; -30.59.[c]

In addition to the routine position reports, F-GZCP's centralized maintenance system sent a series of messages via ACARS in the minutes immediately prior to its disappearance.[80][81] These messages, sent to prepare maintenance workers on the ground prior to arrival, were transmitted between 02:10 UTC and 02:15 UTC,[82] and consisted of five failure reports and 19 warnings.[84][85][86]

Recife, 8 June 2009; Captain Tabosa shows the map with the location of the remains of the Airbus A330-203.

Among the ACARS transmissions at 02:10 is one message that indicates a fault in the pitot-static system.[82][86] Bruno Sinatti, president of Alter, Air France's third-biggest pilots' union, stated, "Piloting becomes very difficult, near impossible, without reliable speed data."[87] The 12 warning messages with the same time code indicate that the autopilot and autothrust system had disengaged, that the traffic collision avoidance system was in fault mode, and flight mode went from 'normal law' to 'alternate law.'[88][89]

The remainder of the messages occurred from 02:11 UTC to 02:14 UTC, containing a fault message for an air data inertial reference unit and ISIS.[89][90] At 02:12 UTC, a warning message NAV ADR DISAGREE indicated that a disagreement existed between the three independent air data systems.[d] At 02:13 UTC, a fault message for the flight management guidance and envelope computer was sent.[91] One of the two final messages transmitted at 02:14 UTC was a warning referring to the air data reference system, the other ADVISORY was a "cabin vertical speed warning", indicating that the aircraft was descending at a high rate.[92][93][94]

Weather conditions[edit]

Weather conditions in the mid-Atlantic were normal for the time of year, and included a broad band of thunderstorms along the Intertropical Convergence Zone (ITCZ). A meteorological analysis of the area surrounding the flight path showed a mesoscale convective system extending to an altitude of around 50,000 feet (15,000 m) above the Atlantic Ocean before Flight 447 disappeared.[96][97][98][99] During its final hour, Flight 447 encountered areas of light turbulence.

Commercial air transport crews routinely encounter this type of storm in this area.[101] With the aircraft under the control of its tarrant county tax office jobs systems, one of the main tasks occupying the cockpit crew was that of monitoring the progress of the flight through the ITCZ, using the on-board weather radar air france usa customer service phone number avoid areas of significant turbulence. Twelve other flights had recently shared more or less the same route that Flight 447 was using at the time of the accident.[103][104]

Search and recovery[edit]

Brigadier Cardoso speaks to the media citizens bank access my account the search for the crashed aircraft.

Surface search[edit]

Flight 447 was due to pass from Brazilian airspace into Senegalese airspace around 02:20 (UTC) on 1 June, and then into Cape Verdean airspace at roughly 03:45. Shortly after 04:00, when the flight had failed to contact air traffic control in either Senegal or Cape Verde, the controller in Senegal attempted to contact the aircraft. When he received no response, he asked the crew of another Air France flight (AF459) to try to contact AF447; this also met with no how to activate walmart prepaid debit card further attempts to contact Flight 447 were unsuccessful, an aerial search for the missing Airbus commenced from both sides of the Atlantic. Brazilian Air Force aircraft from the archipelago of Fernando de Noronha and French reconnaissance aircraft based in Dakar, Senegal, led the search.[27] They were assisted by a Casa 235 maritime patrol aircraft from Spain[106] and a United States Navy Lockheed Martin P-3 Orion anti-submarine warfare and maritime patrol aircraft.[107][108]

By early afternoon on 1 June, officials with Air France and the French government had already presumed the aircraft had been lost with no survivors. An Air France spokesperson told L'Express that "no hope for survivors" remained,[109][110] and French PresidentNicolas Sarkozy announced almost no chance existed for anyone to have survived.[111] On 2 June at 15:20 (UTC), a Brazilian Air Force Embraer R-99A spotted wreckage and signs of oil, possibly jet fuel, strewn along a 5 km (3 mi; 3 nmi) band 650 km (400 mi; 350 nmi) north-east of Fernando de Noronha Island, near the Saint Peter and Saint Paul Archipelago. The sighted wreckage included an aircraft seat, an orange buoy, a barrel, and "white pieces and electrical conductors".[112][113] Later that day, after meeting with relatives of the Brazilians on the aircraft, Brazilian Defence MinisterNelson Jobim announced that the Air Force believed the wreckage was from Flight 447.[114][115] Brazilian vice-president José Alencar (acting as president since Luiz Inácio Lula da Silva was tarrant county appraisal review board of the country) declared three days of official mourning.[115][116]

Lt. Col. Henry Munhoz describes the recovery of Airbus A330 wreckage from the ocean.

Also on 2 June, two French Navy vessels, the frigate Ventôse and helicopter-carrier Mistral, were en route to the suspected crash site. Other ships sent to the site included the French research vessel Pourquoi Pas?, equipped with two minisubmarines able to descend to 6,000 m (20,000 ft),[118] since the area of the Atlantic in which the aircraft went down was thought to be as deep as 4,700 m (15,400 ft).[119]

On 3 June, the first Brazilian Navy (the "Marinha do Brasil" or MB) ship, the patrol boatGrajaú, reached the area in which the first debris was log homes for sale in texas. The Brazilian Navy sent a total of five ships to the debris site; the frigateConstituição and the corvetteCaboclo were scheduled to reach the area on 4 June, the frigate Bosísio on 6 June and the replenishment oilerAlmirante Gastão Motta on 7 June.[121][122]

Early on 6 June 2009, five days after Flight 447 disappeared, two male bodies, the first to be recovered from the crashed aircraft, were brought on board the Caboclo[123] along with a seat, a nylon backpack containing a computer and vaccination card, and a leather briefcase containing a boarding pass for the Air France flight. Initially, media (including The Boston Globe, the Los Angeles Times, and the Chicago Tribune) cited unnamed investigators in their reporting that the recovered bodies were naked, which implied the plane had broken up at high altitude.[124] However, the notion that the aircraft fragmented while airborne ultimately was refuted by investigators.[125] Air france usa customer service phone number this point, on the evidence of the recovered bodies and materials, investigators confirmed the plane had crashed, killing everyone on board.[126][127] The following day, 7 June, search crews recovered the Airbus's vertical stabilizer, the first major piece of wreckage to be discovered. Pictures of this part being lifted onto the Constituição became a air france usa customer service phone number symbol of the loss of the Air France craft.[page needed][128]

The bodies found in the ocean were transferred to the morgue in Brazil for autopsy and identification.

The search and recovery effort reached its peak over the next week or so, as the number of personnel mobilized by the Brazilian military exceeded 1100.[e][129] Fifteen aircraft (including two helicopters) were devoted to the search mission.[130] The Brazilian Air Force Embraer R99 flew for more than 100 hours, and electronically scanned more than a million square kilometers of ocean.[131] Other aircraft involved in the search scanned, visually, 320,000 square kilometres (120,000 sq mi; 93,000 sq nmi) of ocean and were used to direct Navy vessels involved in the recovery effort.[129]

Seat map showing locations of the recovered bodies during the 2009 search operations.

By 16 June 2009, 50 bodies had been recovered from a wide area of the ocean.[132][133][134] They were transported to shore, first by the frigates Constituição and Bosísio to the islands of Fernando de Noronha, and thereafter by air to Recife for identification.[134][135][136][137] Pathologists identified all 50 bodies recovered from the crash site, including that of the captain, by using dental records and fingerprints.[138][139][140] The search teams logged the time and location of every find in a database which, by the time the search ended on 26 June, catalogued 640 items of debris from the aircraft.[132]

The BEA documented the timeline of discoveries in its first interim report.[141]

Underwater search[edit]

On 5 June 2009, the French nuclear submarineÉmeraude was dispatched to the crash zone, arriving in the area on the 10th. Its mission was to assist in the search for the missing flight recorders or "black-boxes" that might be located at great depth.[144] The submarine would use its sonar to listen for the ultrasonic signal emitted by the black boxes' "pingers",[145] covering 13 sq mi (34 km2; 9.8 sq nmi) per day. The Émeraude was to work with the mini-subNautile, which can descend to the ocean floor. The French submarines would be aided by two U.S. underwater audio devices capable of picking up signals at a depth of 20,000 ft (6,100 m).[146]

Colour bathymetryrelief map of the part of Atlantic Ocean into which Air France Flight 447 crashed. Image shows two different data sets with different resolution.[f]

Following the end of the search for bodies, the search continued for the Airbus's "black boxes"—the Cockpit Voice Recorder (CVR) and the Flight Data Recorder (FDR). French Bureau of Enquiry and Analysis for Civil Aviation Safety (BEA) chief Paul-Louis Arslanian said that he was not optimistic about finding them since they might have been under as much as 3,000 m (9,800 ft) of water, and the terrain under this portion of the ocean was very rugged.[147] Investigators were hoping to find the aircraft's lower aft section, for that was where the recorders were located.[148] Although France had never recovered a flight recorder from such depths,[147] there was precedent for such an operation: in 1988, an independent contractor recovered the CVR of South African Airways Flight 295 from a depth of 4,900 m (16,100 ft) in a search area of between 80 and 250 square nautical miles (270 and 860 km2; 110 and 330 sq mi).[149][150] The Air France flight recorders were fitted with water-activated acoustic underwater locator beacons or "pingers", which should have remained active for at least 30 days, giving searchers that much time to locate the origin of the signals.[151]

France requested two "towed pinger locator hydrophones" from the United States Navy to help find the aircraft. The French nuclear submarine and two French-contracted ships (the Fairmount Expedition and the Fairmount Glacier, towing the U.S. Navy listening devices) trawled a search area with a radius of 80 kilometres (50 mi), centred on the aircraft's last known position.[152] By mid-July, recovery of the black boxes still had not been announced. The finite beacon battery life meant that, as the time since the crash elapsed, the likelihood of location diminished.[154] In late July, the search for the black boxes entered its second phase, with a French research vessel resuming the search using a towed sonar array.[155] The second phase of the search ended on 20 August without finding wreckage within a 75 km (47 mi; 40 nmi) radius of the last position, as reported at 02:10.[156]

East-west cross-section of Atlantic Ocean portion in which Air France Flight 447 was thought to have crashed, showing depth of the sea floor. The vertical scale is exaggerated by a factor of 100 relative to the horizontal.

The third phase costco almaden expressway san jose the search for the recorders lasted from 2 April until 24 May 2010,[157][158][159] and was conducted by two ships, the Anne Candies and the Seabed Worker. The Anne Candies towed a U.S. Navy sonar array, while the Seabed Worker operated three robot submarinesAUV ABYSS (a REMUS AUV type).[157][160][162] Air France and Airbus jointly funded the third phase of the search.[163][164] The search covered an area of 6,300 square kilometres (2,400 sq mi; 1,800 sq nmi), mostly to the north and north-west of the aircraft's last known position.[157][165] The search area had been drawn up by oceanographers from France, Russia, Great Britain and the United States combining data on the location of floating bodies and wreckage, and currents in the mid-Atlantic in the days immediately after the crash.[166][167][168] A smaller area to the south-west was also searched, based on a re-analysis of sonar recordings made by Émeraude the previous year.[169][170][171] The third phase of the search ended on 24 May 2010 without any success, though the BEA says that the search 'nearly' covered the whole area drawn up by investigators.[157]

2011 search and recovery[edit]

In July 2010, the U.S.-based search consultancy Metron, Inc. had been engaged to draw up a probability map of where to focus the search, based on prior probabilities from flight data and local condition reports, combined with the results from the previous searches. The Metron team used what it described as "classic" Bayesian search methods, an approach that had previously been successful in the search for the submarine USS Scorpion and SS Central America. Phase 4 of the search operation started close to the aircraft's last known position, which was identified by the Metron study as being the most likely resting place of flight 447.[172][173]

Within a week of resuming of the search operation, on 3 April 2011, a team led by the Woods Hole Oceanographic Institution operating full ocean depth autonomous underwater vehicles (AUVs) owned by the Waitt Institute[failed verification] discovered, by means of sidescan sonar, a large portion of the debris field from flight AF447.[172] Further debris and bodies, still trapped in the partly intact remains of the aircraft's fuselage, were at a depth of 3,980 metres (2,180 fathoms; 13,060 ft). The debris was found lying in a relatively flat and silty area of the ocean floor (as opposed to the extremely mountainous topography originally believed to be AF447's final resting place).[citation needed] Other items found were engines, wing parts and the landing gear.[175]

The debris field was described as "quite compact", measuring 200 by 600 metres (660 by 1,970 ft) and a short distance north of where pieces of wreckage had been recovered previously, suggesting the aircraft hit the water largely intact.[176] The French Ecology and Transportation Minister Nathalie Kosciusko-Morizet stated the bodies and wreckage would be brought to the surface and taken to France for examination and identification.[177] The French government chartered the Île de Sein to recover the flight recorders from the wreckage.[178][179] An American Remora 6000 remotely operated vehicle (ROV)[g] and operations crew from Phoenix International experienced in the recovery of aircraft for the United States Navy were on board the Île de Sein.[180][181]

Île de Sein arrived at the crash site on 26 April, and during its first dive, the Remora 6000 found the flight data recorder chassis, although without the crash-survivable memory unit.[182][183] On 1 May the memory unit was found and lifted on board the Île de Sein by the ROV.[184] The aircraft's cockpit voice recorder was found on 2 May 2011, and was raised and brought on board the Île de Sein the following day.[185]

On 7 May, the flight recorders, under judicial seal, were taken aboard the French Navy patrol boat La Capricieuse for transfer to the port of Cayenne. From there they were transported by air to the BEA's office jose tequilas virginia beach Le Bourget near Paris for data download and analysis. One engine and the avionics bay, containing onboard computers, had also been raised.[186]

By 15 May, all the data from both the flight data recorder and the cockpit voice recorder had been downloaded.[3]: 20 [187] The data was analysed over the following weeks, and the findings published in the third interim report at the end of July.[188] The entire download was filmed and recorded.[188]

Between 5 May and 3 June 2011, 104 bodies were recovered from the wreckage, bringing the total number of bodies found to 154. Fifty bodies had been previously recovered from the sea.[189][190][191] The search ended with the remaining 74 bodies still not recovered.[192]

Investigation and safety improvements[edit]

The French authorities opened two investigations:

  • A criminal investigation for manslaughter began on 5 June 2009, under the supervision of Investigating Magistrate Sylvie Zimmerman from the Paris Tribunal de Grande Instance.[193] The judge gave the investigation to the Gendarmerie nationale, which would conduct it through its aerial transportation division (Gendarmerie des transports aériens or GTA) and its forensic research institute (the "Institut de Recherche Criminelle de la Gendarmerie Nationale", FR).[194] As part of the criminal investigation, the DGSE (the external French intelligence agency) examined the names of passengers on board for any possible links to terrorist groups.[195] In March 2011, a French judge filed preliminary manslaughter charges against Air France and Airbus over the crash.[196][needs update]
  • A technical investigation was started, the goal of which was to enhance the safety of future flights. In accordance with the provisions of ICAO Annex 13, the BEA participated in the investigation as representative for the state (country) of manufacture of the Airbus.[197] The Brazilian Air Force's Aeronautical Accidents Investigation and Prevention Center (CENIPA), the German Federal Bureau of Aircraft Accident Investigation (BFU), the UK's Air Accidents Investigation Branch (AAIB), and the U.S. National Transportation Safety Board (NTSB) also became involved in accordance with these provisions; the NTSB became involved as the representative of the state of manufacture of the General Electric turbine engines installed on the plane, and the other representatives could supply important information. The People's Republic of China, Croatia, Hungary, Republic of Ireland, Italy, Lebanon, Morocco, Norway, South Korea, Russia, South Africa, and Switzerland appointed observers, since citizens of those countries were on board.[198]

On 5 June 2009, the BEA cautioned against premature speculation as to the cause of the crash. At that time, the investigation had established only two facts - the weather near the aircraft's planned route included significant convective cells typical of the equatorial regions, and capital one bank routing number bronx ny speeds measured seacoast bank business login the three pitot tubes differed from each other during the last few minutes of the flight.[199]

On 2 July 2009, the BEA released an intermediate report, which described all known facts, and a summary of the visual examination of the rudder and the other parts of the aircraft that had been recovered at that time.[page needed] According to the BEA, this examination showed:

  • The airliner was likely to have struck the surface of the sea in a normal flight attitude, with a high rate of descent;[h][page needed][200]
  • No signs of any fires or explosions were found.
  • The airliner did not break up in flight. The report also stresses that the BEA had not had access to the post mortem reports at the time of its writing.[page needed][201]

On 16 May 2011, Le Figaro reported that the BEA air france usa customer service phone number had ruled out an aircraft malfunction as the cause of the crash, according to preliminary information extracted from the FDR.[202] The following day, the BEA issued a press release explicitly describing the Le Figaro report as a "sensationalist publication of non-validated information". The BEA stated that no conclusions had been made, investigations were continuing, and no interim report was expected before the summer.[203] On 18 May, the head of the investigation further stated no major malfunction of the aircraft had been found so far in the data from the flight data recorder, but that minor malfunctions had not been ruled out.[204]

Airspeed inconsistency[edit]

In the minutes before its disappearance, the aircraft's onboard systems sent a number of messages, via the ACARS, indicating disagreement in the indicated airspeed readings. A spokesperson for the BEA claimed, "the airspeed of the aircraft was unclear" to the pilots[144] and, on 4 June 2009, Airbus issued an Accident Information Telex to operators of all its aircraft reminding pilots of the recommended abnormal and emergency procedures to be taken in the case of unreliable airspeed indication.[205] French Transport Minister Dominique Bussereau said, "Obviously, the pilots [of Flight 447] did not have the [correct] speed showing, which can lead to two bad consequences for the life of the aircraft: under-speed, which can lead to a stall, and over-speed, which can lead to the aircraft breaking up because it is approaching the speed of sound and the structure of the plane is not made for enduring such speeds".[206]

Pitot tubes[edit]

Between May 2008 and March 2009, nine incidents involving the temporary loss of airspeed indication appeared in the air safety reports (ASRs) for Air France's A330/A340 fleet. All occurred in cruise between flight levels FL310 and FL380. Further, after the Flight 447 accident, Air France identified six additional incidents that had not been reported on ASRs. These were intended for maintenance aircraft technical logs drawn up by the pilots to describe these incidents only partially, to indicate the characteristic symptoms of the incidents associated with unreliable airspeed readings.[3]: 122 [207] The problems primarily occurred in 2007 on the A320, but awaiting a recommendation from Airbus, Air France delayed installing new pitot tubes on A330/A340 and increased inspection frequencies in these aircraft.[208][209]

When it was introduced in 1994, the Airbus A330 was equipped with pitot tubes, part number 0851GR, manufactured by Goodrich Sensors and Integrated Systems. A 2001 Airworthiness Directive (AD) required these to be replaced with either a later Goodrich design, part number 0851HL, or with pitot tubes made by Thales, part number C16195AA.[210] Air France chose to equip its fleet with the Thales pitot tubes. In September 2007, Airbus recommended that Thales C16195AA pitot tubes should be replaced by Thales model C16195BA to address the problem of water ingress that had been observed. Since it was not an AD, the guidelines allowed the operator to apply the recommendations at its discretion. Air France implemented the change on its A320 fleet, on which the incidents of water ingress were observed, and decided to do so in its A330/340 fleet only when failures started to occur in May 2008.[212][213]

After discussing these issues with the manufacturer, Air France sought a means of reducing these incidents, and Airbus indicated that the new pitot probe designed for the A320 was not designed to prevent cruise-level ice-over. In 2009, tests suggested that the new probe could improve its reliability, prompting Air France to accelerate the replacement program,[213] which started on 29 May. F-GZCP was scheduled to have its pitot tubes replaced as soon as it returned to Paris. By 17 June 2009, Air France had replaced all pitot probes on its A330 type aircraft.[215]

In July 2009, Airbus issued new advice to A330 and A340 operators to exchange Thales pitot tubes for tubes from Goodrich.[216][217][218]

On 12 August 2009, Airbus issued three mandatory service bulletins, requiring that all A330 and A340 aircraft be fitted with two Goodrich 0851HL pitot tubes and one Thales model C16195BA pitot (or, alternatively, three of the Goodrich pitot tubes); Thales model C16195AA pitot tubes were no longer to be used.[219][3]: 216  This requirement was incorporated into ADs issued by the European Aviation Safety Agency on 31 August[219] and by the Federal Aviation Administration (FAA) on 3 September.[220] The replacement was to be completed by 7 January 2010. According to the FAA, in its Federal Register publication, use of the Thales model has resulted in "reports of airspeed indication discrepancies while flying at high altitudes in inclement weather conditions" that "could result in reduced control of the airplane." The FAA further stated that the Thales model probe "has not yet demonstrated the same level of robustness to withstand high-altitude ice crystals as Goodrich pitot probes P/N 0851HL."

On 20 December 2010, Airbus issued a warning to roughly 100 first national bank of america itin of A330, A340-200, and A340-300 aircraft regarding pitot tubes, advising pilots not to re-engage the autopilot following failure of the airspeed indicators.[221][222][223] Safety recommendations issued by BEA for pitot probes design, recommended, "they must be fitted with a heating system designed to prevent any malfunctioning due to icing. Appropriate means must be provided (visual warning directly visible to the crew) to inform the crew of any nonfunctioning of the heating system".[3]: 137 

Findings from the flight data recorder[edit]

On 27 May 2011, the BEA released an update on its investigation describing the history of the flight as recorded by the FDR. This confirmed what had previously been concluded from post mortem examination of the bodies and debris recovered from the ocean surface; the aircraft had not broken up at altitude, but had fallen into the ocean intact.[201] The FDRs also revealed that the aircraft's descent into the sea was not due to mechanical failure or the aircraft being overwhelmed by the weather, but because the flight crew had raised the aircraft's nose, reducing its speed until it entered an aerodynamic stall.[77][dead link][225]

While the inconsistent airspeed data caused the disengagement of the autopilot, the reason the pilots lost control of the aircraft had remained a mystery, in particular because pilots would normally try to lower the nose in the event of a stall.[226][227][228] Multiple sensors provide the pitch (attitude) information and no indication was given that any of them were malfunctioning.[229] One factor may be that since the A330 does not normally accept control inputs that would cause a stall, the pilots were unaware that a stall could happen when the aircraft switched to an alternate mode because of failure of the airspeed indication.[225][i]

In October 2011, a transcript of the CVR was leaked and published in the book Erreurs de Pilotage (Pilot Errors) by Jean Pierre Otelli. The BEA and Air France both condemned the release of this information, with Air France calling it "sensationalized and unverifiable information" that "impairs the memory of the crew and passengers who lost their lives."[235] The BEA subsequently released its final report on the accident, and Appendix 1 contained an official CVR transcript that did not include groups of words deemed to have no bearing on flight.[73]

Third interim report[edit]

On 29 July 2011, the BEA released a third interim report on safety issues it found in the wake of the crash. It was accompanied by two shorter documents summarizing the interim report[236] and addressing safety recommendations.[237]

The third interim report stated that some new facts had been established. In particular:

  • The pilots had not applied the unreliable-airspeed procedure.
  • The pilot-in-control pulled back on the stick, thus increasing the angle of attack and causing the aircraft to climb rapidly.
  • The pilots apparently did not notice that the aircraft had reached its maximum permissible altitude.
  • The pilots did not read out the available data (vertical velocity, altitude, etc.).
  • The stall warning sounded continuously for 54 seconds.
  • The pilots did not comment on the stall warnings and apparently did not realize that the aircraft was stalled.
  • There was some buffeting associated with the stall.
  • The stall warning deactivates by design when the angle of attack measurements are considered invalid, and air france usa customer service phone number is the case when the airspeed drops below a certain limit.
  • In consequence, the stall warning came on whenever the pilot pushed forward on the stick and then stopped when he pulled back; this happened several times during the stall and this may have confused the pilots.
  • Despite the fact that they were aware that altitude was declining rapidly, the pilots were unable to determine which instruments to trust; all values may have appeared to them to be incoherent.[page needed]

The BEA assembled a human factors working group to analyze the crew's actions and reactions during the final stages of the flight.[238]

A brief bulletin by Air France indicated, "the misleading stopping and starting of the stall-warning alarm, contradicting the actual state of the aircraft, greatly contributed to the crew's difficulty in analyzing the situation."[239][240]

Final report[edit]

On 5 July 2012, the BEA released its final report on the accident. This confirmed the findings of the preliminary reports and provided additional details and recommendations to improve safety. According to the final report,[3] the accident resulted from this succession of major events:

  • Temporary inconsistency between the measured speeds, likely as a result of the obstruction of the pitot tubes by ice crystals, caused autopilot disconnection and [flight control mode] reconfiguration to alternate law.
  • The crew made inappropriate control inputs that destabilized the flight path.
  • The crew failed to follow appropriate procedure for loss of displayed airspeed information.
  • The crew were late in identifying and correcting the deviation from the flight path.
  • The crew lacked understanding of the approach to stall.
  • The crew failed to recognize the aircraft had stalled, and consequently did not make inputs that would have made recovering from the stall possible.[3]: 200 

These events resulted from these major factors in combination:[3]

  • Feedback mechanisms between all those involved (the report identifies manufacturers, operators, flight crews, and regulatory agencies), which made it impossible to identify repeated non-application of the loss of airspeed information procedure, and to ensure that crews were trained in icing of the pitot probes and its consequences.
  • The crew's lack of practical training in manually handling the aircraft both at high altitude and in the event of anomalies of speed indication.
  • The weakening of the two co-pilots' task sharing, both by incomprehension of the situation at the time of autopilot disconnection and by poor management of the "startle effect", leaving them in an emotionally charged state;
  • The cockpit's lack of a clear display of the inconsistencies in airspeed readings identified by the flight computers.
  • The crew's lack of response to the stall warning, whether due to a failure to identify the aural warning, to the transience of the stall warnings that could have been considered spurious, to the absence of any visual information that could confirm that the aircraft was approaching stall after losing the characteristic speeds, to confusing stall-related buffet for overspeed-related buffet, to the indications by the flight director that might have confirmed the crew's mistaken view of their actions, or to difficulty in identifying and understanding the implications of the switch to alternate law, which does not protect the angle of attack.

Independent analyses[edit]

Before and after the publication of the final report by the BEA in July 2012, many independent analyses and expert opinions were published in the media about the cause of the accident.

Significance of the accident[edit]

In May 2011, Wil S. Hylton of The New York Times commented that the crash "was easy to bend into myth" because "no other passenger jet in modern history had disappeared so completely—without a Mayday call or a witness or even a trace on radar." Hylton explained that the A330 "was considered to be among the safest" of the passenger aircraft. Hylton mbna bank of america customer service that when "Flight 447 seemed to disappear from the sky, it was tempting to deliver a tidy narrative about the hubris of building a self-flying aircraft, Icarus falling from the sky. Or maybe Flight 447 was the Titanic, an uncrashable ship at the bottom of the sea."[189] Dr. Guy Gratton, an aviation expert from the Flight Safety Laboratory at Brunel University, said, "This is an air accident the likes of which we haven't seen before. Half the accident investigators in the Western world – and in Russia too – are waiting for these results. This has been the biggest investigation since Lockerbie. Put bluntly, big passenger planes do not just fall out of the sky."[241]

Angle-of-attack indication[edit]

In a July 2011 article in Aviation Week, Chesley "Sully" Sullenberger was quoted as saying the crash was a "seminal accident" and suggested that pilots would be able to better handle upsets of this type if they had an indication of the wing's angle of attack (AoA).[242] By contrast, aviation author Captain Bill Palmer has expressed doubts that an AoA indicator would have saved AF447, writing: "as the PF [pilot flying] seemed to be ignoring the more fundamental indicators of pitch and attitude, along with numerous stall warnings, one could question what difference a rarely used AoA gauge would have made".[243]

Following its investigation, the BEA recommended that the European Aviation Safety Agency and the FAA should consider making an AoA indicator on the instrument panel mandatory.[needs update] In 2014, the FAA streamlined requirements for AoA indicators for general aviation[245][246] without affecting requirements for commercial aviation.

Human factors and computer interaction[edit]

On 6 December 2011, Popular Mechanics published an English translation of the analysis of the transcript of the CVR controversially leaked in the book Erreurs de Pilotage. It highlighted the role of the co-pilot in stalling the aircraft, while the flight computer was under alternate law at high altitude. This "simple but persistent" human error was given as the most direct cause of this accident.[225] In the commentary accompanying the article, they also noted that the failure to follow principles of crew resource management was a contributory factor.

The final BEA report points to the human-computer interface (HCI) of the Airbus as a possible factor contributing to the crash. It provides an explanation for most of the pitch-up inputs by the pilot flying, left unexplained in the Popular Mechanics piece: namely that the flight director display was misleading.[247] The pitch-up input at the beginning of the fatal sequence of events appears to be the consequence of an altimeter error. The investigators also pointed to the lack of a clear display of the airspeed inconsistencies, though the computers had identified them. Some systems generated failure messages only about the consequences, but never mentioned the origin of the problem. The investigators recommended a blocked pitot tube should be clearly indicated as such to the crew on the flight displays. The Daily Telegraph pointed out the absence of AoA information, which is so important in identifying and preventing a stall.[248] The paper stated, "though angle of attack readings are sent to onboard computers, there are no displays in modern jets to convey this critical information to the crews." Der Spiegel indicated the difficulty the pilots faced in diagnosing the problem: "One alarm after another lit up the cockpit monitors. One after another, the autopilot, the automatic engine control system, and the flight computers shut themselves off."[249] Against this backdrop of confusing information, difficulty with aural cognition (due to heavy buffeting from the storm, as well as the stall) and zero external visibility, the pilots had less than three minutes to identify the problem and take corrective action. The Der Spiegel report asserts that such a crash "could happen again".

In an article in Vanity Fair, William Langewiesche noted that once the AoA was so extreme, the system rejected the data as invalid, and temporarily stopped the stall warnings, but "this led to a perverse reversal that lasted nearly to the impact; each time Bonin happened to lower the nose, rendering the angle of attack marginally less severe, the stall warning sounded again—a negative reinforcement that may have locked him into his pattern of pitching up", which increased the angle of attack and thus aggravated the stall.[30]


In April 2012 in The Daily Telegraph, British journalist Nick Ross published a comparison of Airbus and Boeing flight controls; unlike the control yoke used on Boeing flight decks, the Airbus side-stick controls give little visual feedback and no sensory or tactile feedback to the second pilot. The cockpit synthetic voice, however, does give an aural message 'Dual Input' whenever opposite inputs are initiated by the pilots.[236] Ross reasoned that this might in part explain why the PF's [pilot flying] fatal nose-up inputs were not countermanded pay amazon store card online login his two colleagues.[248][250] In fact BEA's final report July 2012 page 177 said, "during this forty-six second period between the autopilot disconnection and the STALL 2 warning, the C-chord warning (an altitude related alarm) sounded for a total duration of thirty-four seconds, thirty-one seconds of which as a continuous alert, and the STALL warning sounded for two seconds. The C-chord alert therefore saturated the aural environment within the cockpit . This aural environment certainly played a role in altering the crew’s response to the situation."[251]

In a July 2012 CBS report, Sullenberger suggested the design of the Airbus cockpit might have been a factor in the accident. The flight controls are not mechanically linked between the two pilot seats, and Robert, the left-seat pilot who believed he had taken over control of the aircraft, was not aware that Bonin continued to hold the stick back, which overrode Robert's own control.[252][253][j] BEA's final report July 2012 page 179 said, "In fact the situation, with a high workload and multiple visual prompts, corresponds to a threshold in terms of being able to take into account an unusual aural warning. In an aural environment that was already saturated by the C-chord warning . "[254]


Getting enough sleep is a constant challenge for pilots of long-haul flights. Although the BEA could find no "objective" indications that the pilots of Flight 447 were suffering from fatigue,[3]: 100  some exchanges recorded on the CVR, including a remark made by Captain Dubois that he had only slept an hour,[k] could indicate the crew were not well rested before the flight.[257] The co-pilots had spent three nights in Rio de Janeiro, but the BEA was unable to retrieve data regarding their rest and could not determine their activities during the stopover.[3]: 24 [259]


Shortly after the crash, Air France changed the number of the regular Rio de Janeiro-Paris flight from AF447 to AF445.[260]

Six months later, on 30 November 2009, Air France Flight 445 operated by another Airbus A330-203 (registered F-GZCK) made a mayday call because of severe turbulence around the same area and at a similar time to when Flight 447 was lost. Because the pilots could not obtain immediate permission from air traffic controllers (ATCs) to descend to a less turbulent altitude, the mayday was to alert other aircraft in the vicinity that the flight had deviated from its allocated flight level. This is standard contingency procedure when changing altitude without direct ATC authorization. After 30 minutes of moderate-to-severe turbulence, the flight continued normally. The flight landed safely in Paris 6 hours and 40 minutes after the mayday call.[261][262]

Inaccurate airspeed indicators[edit]

Several cases have occurred in which inaccurate airspeed information led to flight incidents on the A330 and A340. Two of those incidents involved pitot probes.[l] In the first incident, an Air France A340-300 (F-GLZL) en route from Tokyo to Paris experienced an event at 31,000 feet (9,400 m), in which the airspeed was incorrectly reported and the autopilot automatically disengaged. Bad weather and obstructed drainage holes in all three pitot probes were subsequently found to be the cause.[263] In the second incident, an Air France A340-300 (F-GLZN) en route from Paris to New York encountered turbulence followed by the autoflight systems going offline, warnings over the accuracy of the reported airspeed, and 2 minutes of stall alerts.[263]

Another incident on TAM Flight 8091, from Miami to Rio de Janeiro on 21 May 2009, involving an A330-200, showed a sudden drop of outside air temperature, then loss of air data, the ADIRS, autopilot and autothrust.[264] The aircraft descended 1,000 metres (3,300 ft) before being manually recovered using backup instruments. The NTSB also examined a similar 23 June 2009 incident on a Northwest Airlines flight from Hong Kong to Tokyo,[264] concluding in both cases that the aircraft operating manual was sufficient to prevent a dangerous situation from occurring.[265]

Following the crash of Air France 447, other Airbus A330 operators studied their internal flight records to seek patterns. Delta Air Lines analyzed the data of Northwest Airlines flights that occurred before the two companies merged and found a dozen incidents in which at least one of an A330's pitot tubes had briefly stopped working when the aircraft was flying through the ITCZ, the same location where Air France 447 crashed.[266][267]

Legal cases[edit]

Air France and Airbus have been investigated for manslaughter since 2011, but in 2019, prosecutors recommended dropping the case against Airbus and charging Air France with manslaughter and negligence, concluding, "the airline was aware of technical problems with a key airspeed monitoring instrument on its planes but failed to train pilots to resolve them".[268] The case against Airbus was dropped on 22 July the same year.[269] The case against Air France was dropped in September 2019 when magistrates said, "there were not enough grounds to prosecute".[270] However, in 2021, a public prosecutor in Paris requested to have Airbus and Air France tried in a court of law.[271] In April, it was announced that both companies would be prosecuted over the crash. Lawyers for Airbus stated they would lodge an immediate appeal against the decision.[272]

In popular culture[edit]

A one-hour documentary entitled Lost: The Mystery of Flight 447 detailing an early independent hypothesis about the crash was produced by Darlow Smithson in 2010 for Nova and the BBC. Using the then-sparse publicly available evidence and information, and without data from the black boxes, a critical chain of events was postulated, employing the expertise of an expert pilot, an expert accident investigator, an aviation meteorologist, and an aircraft structural engineer.[273][274][275][276]

On 16 September 2012, Channel 4 in the UK presented Fatal Flight 447: Chaos in the Cockpit, which showed data from the black boxes including an in-depth re-enactment. It was produced by Minnow Films.[277]

The aviation-disaster documentary television series Mayday (also known as Air Crash Investigation and Air Emergency) produced a 45-minute episode titled "Air France 447: Vanished", which aired on 15 April 2013 in Great Britain and 17 May 2013 in the U.S.[278]

An article about the crash by American author and pilot William Langewiesche, entitled "Should Airplanes Be Flying Themselves?", was published by Vanity Fair in October 2014.[30]

A 99% Invisible podcast episode about the flight, entitled "Children of the Magenta (Automation Paradox, pt. 1)", was released on 23 June 2015 as the first of a two-part story about automation.[279]

In November 2015, Massachusetts Institute of Technology professor David Mindell discussed the Air France Flight 447 tragedy in the opening segment of an EconTalk podcast dedicated to the ideas in Mindell's 2015 book Our Robots, Ourselves: Robotics and the Myths of Autonomy.[280] Mindell said the crash illustrated happy 1st birthday baby girl "failed handoff", with insufficient warning, from the aircraft's autopilot to the human pilots.[281]

Charles Duhigg writes about Flight 447 extensively in his book Smarter Faster Better, particularly about the errors the pilots made, which were due to cognitive tunneling.[citation needed]

9 September 2021 Science Channel Documentary Deadly Engineering Season 3 Episode 1 : Catastrophes in the Sky[citation needed]

See also[edit]


  1. ^AF is the IATA designator and AFR is the ICAO designator
  2. ^At the time of its disappearance, F-GZCP was using satellite communication, its position over the mid-Atlantic being too far from land-based receivers for VHF to be effective.
  3. ^On the map, page 13 the coordinates in BEA's first interim report with the information on page 13) is referenced as the "last known position" (French: Dernière position connue, "last known position").
  4. ^More precisely: that after one of the three independent systems had been diagnosed as faulty and excluded from consideration, the two remaining systems disagreed.
  5. ^850 from its Navy and 250 Air Force.
  6. ^The areas showing detailed bathymetry were mapped using multibeam bathymetric sonar. The areas showing very generalized bathymetry were mapped using high-density satellite altimetry.
  7. ^The Remora 6000 remotely operated vehicle was designed and constructed by Phoenix International Holdings, Inc. of Largo, Maryland, United States.
  8. ^The airliner was considered to be in a nearly level attitude, but with a high rate of descent when it collided with the surface of the service credit union branches near me. That impact caused high deceleration and compression forces on the airliner, as shown by the deformations that were found in the recovered wreckage.
  9. ^Some reports have described this as a deep stall,[230] but this was a steady state conventional stall.[231] A deep stall is associated with an aircraft with a T-tail, but this aircraft does not have a T-tail.[232] The BEA described it as a "sustained stall".
  10. ^There was a similar side-stick control issue in the Air Asia Flight 8501 accident.
  11. ^"I didn't sleep enough last night. One hour – it's not enough right now." "Cette nuit, j'ai pas assez dormi. Une heure, c'était pas assez tout à l'heure."
  12. ^For an explanation of how airspeed is measured, see air data reference.

Works cited[edit]

Official sources (in English)

  • BEA (France) (2 July 2009), Interim report on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris(PDF), translated by BEA from French, Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, ISBN , OCLC 821207217, archived(PDF) from the original on 3 May 2011, retrieved 13 March 2017CS1 maint: ignored ISBN errors (link)
  • BEA (France) (30 November 2009), Interim Report n°2 on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris(PDF), translated by BEA from French, Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, ISBN , OCLC 827738411, archived(PDF) from the original on 3 May 2011, retrieved 12 March 2017
  • BEA (France) (29 July 2011), Interim report n °3 on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris.(PDF), translated by BEA from French, Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, OCLC 827738487, archived(PDF) from the original on 19 September 2011, retrieved 12 March 2017
  • BEA (France) (July 2012), Final report On the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris(PDF), translated by BEA from French, Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, archived(PDF) from the bank of nova scotia student account on 11 July 2012, retrieved 12 March 2017
  • BEA (France) (July 2012), "Appendix 1 CVR Transcript"(PDF), Final report On the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris, translated by BEA from French, Le Bourget: BEA Bureau of Enquiry and Analysis air france usa customer service phone number Civil Aviation Safety, archived(PDF) from the original on 21 September 2013, retrieved 11 July 2012
  • BEA (France) (July 2012), "Appendix 2 FDR Chronology"(PDF), Final report On the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris(PDF), translated by BEA from French, Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, archived(PDF) from the original on 21 September 2013, retrieved 12 March 2017

Official sources (in French) – the French version is the report of record.

  • BEA (France) (2 July 2009), Accident survenu le 1er juin 2009 à l'Airbus A330-203 immatriculé F-GZCP exploité par Air France vol AF 447 Rio de Janeiro-Paris f-cp090601e : Rapport d'étape [Interim report on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris] (PDF) (in French), Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, ISBN , OCLC 816349880, archived(PDF) from the original on 31 May 2011, retrieved 13 March 2017
  • BEA (France) (30 November 2009), Accident survenu le 1er juin 2009 à l'avion Airbus A330-203 immatriculé F-GZCP exploité par Air France Vol AF 447 Rio de Janeiro-Paris : rapport d'étape n° 2 [Interim Report n°2 on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris] (PDF) (in French), Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, ISBN , OCLC 762531678, archived(PDF) from the original on 31 May 2011, retrieved 13 March 2017
  • BEA (France) (29 July 2011), Accident survenu le 1er juin 2009 à l'avion Airbus A330-203 immatriculé F-GZCP exploité par Air France Vol AF 447 Rio de Janeiro-Paris : rapport d'étape n° 3 [Interim Report n°3 on the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris] (PDF) (in French), Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, archived(PDF) from the original on 14 August 2011, retrieved 13 March 2017
  • BEA (France) (July 2012), Accident survenu le 1er juin 2009 à l'Airbus A330-203 immatriculé F-GZCP exploité par Air France vol AF 447 Rio de Janeiro – Paris Rapport final [Final report On the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris] (PDF) (in French), Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, archived(PDF) from the original on 11 July 2012, retrieved 12 March 2017
  • BEA (France) (July 2012), "Annexe 1 Transcription CVR" [Appendix 1 CVR Transcript] (PDF), Accident survenu le 1er juin 2009 à l'Airbus A330-203 immatriculé F-GZCP exploité par Air France vol AF 447 Rio de Janeiro – Paris [Accident survenu le 1er juin 2009 à l’Airbus A330-203 immatriculé F-GZCP exploité par Air France vol AF 447 Rio de Janeiro – Paris] (in French), Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, archived(PDF) from the original on 30 May 2019, retrieved 24 July 2019
  • BEA (France) (July 2012), "Annexe 2 Chronologie FDR" [Appendix 2 FDR Chronology] (PDF), Accident survenu le 1er juin 2009 à l'Airbus A330-203 immatriculé F-GZCP exploité par Air France vol First state bank north fort payne al 447 Rio de Janeiro – Paris [Final report On the accident on 1st June 2009 to the Airbus A330-203 registered F-GZCP operated by Air France flight AF 447 Rio de Janeiro – Paris] (in French), Le Bourget: BEA Bureau of Enquiry and Analysis for Civil Aviation Safety, archived(PDF) from the original on 30 May 2019, retrieved 24 July 2019

Other sources

  • Otelli, Jean-Pierre (13 October 2011). Erreurs de pilotage: Tome 5 [Pilot Error: Volume 5] (in French). Levallois-Perret: Altipresse. ISBN . OCLC 780308849.
  • Rapoport, Roger (2011). The Rio/Paris Crash: Air France 447. Lexographic Press. ISBN .
  • Palmer, Bill (20 September 2013). Understanding Air France 447 (paperback). William Palmer. ISBN .



Air France

Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.

45 rue de Paris 95
747 Roissy CDG

Phone Contacts

Main: (+33) 1 41 56 78 00
Toll Free: 1-800-237-2747






Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Philippe Boronat
Director of Customer Experience-Americas
45 rue de Paris 95
747 Roissy CDG
[email protected]

Guilhem Laurans
Chief of Staff
45 rue de Paris 95
747 Roissy CDG
[email protected]

Chief Executive
Anne Rigail
45 rue de Paris 95
747 Roissy CDG
[email protected]

[email protected]

Last updated: October 25, 2021.


Customer Support

Baggage Information

Our baggage section will help you pack smart. You’ll find details on what you can and cannot bring on board with you, on maximum size and weight allowances, as well as on specific restrictions and regulations.

We’ll also answer your questions about special and oversized items such as sports or hunting equipment and musical instruments.

Your bag was damaged or delayed?

Find out how to report and follow up on delayed or damaged baggage.

Do you have another baggage-related claim or issue?

Send us an email Opens in New Window

Are you looking for a lost item?

Our lost and found items page contains useful information on what you can do.

Cancelling an Online Booking

Within 24 hours of purchase, any booking made on can be cancelled online and is fully refundable.

After 24 hours, you can cancel your booking online, provided:

  • you originally booked your flight on,
  • all of your flight segments are eligible for cancellation

You should always be aware, at time of purchase, if your ticket is refundable and under what conditions. Many tickets (e.g. many promotional or seat sale tickets) are non-refundable, while others may be subject to a refund penalty which limits their refundable value. In most cases, the words "non-refundable" or "non-ref" are clearly printed on the ticket and ticket receipt.

In the case of a refundable ticket, only the unused portion of the ticket is refundable.

Get step-by-step instructions on how to cancel your flight online, as well as useful information on how to request a refund (if applicable) or use an outstanding travel credit toward the cbmove com baltimore of a new ticket.

Changing your Flight

Any booking made on can be changed online up until 2 hours before departure. Simply select the "My Bookings" tab at to retrieve your booking.

If your booking is eligible for online changes, the change option will appear on the page.

  • Any applicable fare difference(s) or change fees are clearly itemized before you confirm your new flight details.
  • If a refund is due, it will be credited back to the original form of payment.
  • An email will be sent to an address you specify to confirm that your changes have been made.

The following bookings cannot be changed online. You’ll need to call Air Canada Reservations (unless otherwise stated):

  • A bookings for which you need to add, remove or replace one or more passengers.
  • The remaining portion of a booking if one or more segments of your itinerary have already been flown.
  • A booking made through Air Canada Vacations. Contact Air Canada Vacations Opens in New Windowdirectly.
  • A booking made through a travel agent. Contact your travel agent.

Note: If you have a non-refundable ticket, please note that when changing to a lower fare, any difference in value is forfeited.

Comments / Issues / Suggestions

Would you like to comment on your Air Canada experience or inform us of other travel-related issues you encountered? Or maybe you'd like to make a suggestion. We appreciate your feedback; it helps us improve the services we offer.

Send us an email Opens in New Window

Or write to:

ally auto contact customer service Air Canada - Customer Relations
P.O. Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7

Fax: 1-866-584-0380 or 1-403-569-5333

In your correspondence with us, make sure you include as much information as possible, including any documentation you have. This will allow us to examine your comment or issue carefully and ensure it is directed to the right people at our airline. And we'll get back to you as soon as possible.

UK and France Alternative Dispute Resolution – only for flights departing the UK and France

Lost and Found

Are you looking for a lost item?

Our lost and found page contains useful information on what you can do.

Managing Email Preferences

Managing your email preferences is as easy as 1, 2, 3, 4:

    1. The link also appears in our footer.
  1. When you get there, enter the email address at which you currently receive your Air Canada emails, then click on GO.
  2. For your protection, an email is then sent to you asking you to confirm that you wish to modify your email preferences.
  3. Follow the instructions on the email and you're ready to:
    1. Subscribe to new email services,
    2. Unsubscribe from any that you no longer want, or
    3. Update your personal information.

Whatever changes you decide to make while on the Email Offers page, remember to always click on the bright red SAVE button when you're done. This will ensure that your changes have been recorded.

We also provide an UNSUBSCRIBE link at the bottom of all of our emails. You can use that link to unsubscribe at any time.

Accessibility Services

For information about travelling with a medical condition, including those that require advance notice and medical approval for travel, we've detailed everything you need to know on our Accessibility services page. If you have additional questions, or need to advise us of your medical condition, you can contact the Air Canada Medical Assistance Desk:


1-800-667-4732 (toll-free for Canada and the United States)
1-514-369-7039 (long distance charges apply)


1-888-334-7717 (toll-free for Canada and the United States)
514-828-0027 (long distance charges apply)

Email: [email protected]

Hours of operation (Eastern Time):

Monday to Friday: 6 a.m. to 10 p.m.
Saturday and Sunday: 6 a.m. to 8 p.m.


Past Travel

To request a refund or for information on the status of a refund:

Future Travel

If you booked at, you can cancel your booking online by going to the My Bookings tab. This will generate a refund, if applicable.

If you booked through an agency, contact your travel agent; otherwise, call Air Canada Reservations.

Telephone and Email Scams

Air Canada cooperates with the RCMP in the investigation of all cases in which its name is involved. You can report suspicious emails or telephone calls to the Canadian Anti-Fraud Centre Opens in New Window.

If you responded to a suspicious email, memes del america vs monterrey personal information or have lost money, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.

You can also notify Air Canada by forwarding the email to: [email protected]

Ticket Receipts / Billing Enquiries

Future Travel

If you booked at, access your booking online to get a copy of your ticket or receipt. If you booked through an agency, contact your travel agent. For all other bookings, contact Air Canada Reservations.

Past Travel

Write to us to get a copy of a ticket or receipt or for an explanation of a credit card charge.


International Travel

  • In addition to verifying proof of a pre-departure negative test result – which they have done since January 2021 – airlines will now also verify vaccination status.
  • Passengers will need to show their vaccination status, either via a paper record, a photo of their paper record, or a digital app.
  • The airlines will need to:

o    Match the name and date of birth to confirm the passenger is the same person reflected on the proof of vaccination;

o    Determine that the record was issued by an official source (e.g., public health agency, government agency) in the country where the vaccine was given;

o    Review the essential information for determining if the passenger meets CDC's definition for fully vaccinated such as vaccine product, number of vaccine doses received, date(s) of administration, site (e.g., vaccination clinic, healthcare facility) of vaccination.


Help Center

011-855-23-221-134 or 334
Assistance available in English/Mandarin 24hrs /day, 7 days/week
Assistance available in Cantonese:
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8am – 5pm, Sun
Assistance available in English/Mandarin 24hrs /day, 7 days/week
Assistance available in Cantonese:
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Assistance available in Japanese: 9am – 8pm, 7 days a week
Assistance available in English 24hrs a day, 7 days a week
Air Transport Activities (Pvt) Ltd.
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+92 21 35676567 
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Mon-Fri: 9am-5:30pm
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Air Transport Activities (Pvt) Ltd.
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Air Transport Activities (Pvt) Ltd.
Avari Express
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Islamabad Expressway
Near Faizabad
Rbc usa online banking 51 2827209 / 2273173

Mon-Fri: 9am-5:30pm
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Sun: Closed
Assistance available 24hrs/day, 7 days/week
Assistance available in Korean: Mon-Fri: 9am-6pm(KOR Time)
Assistance available in English 24hrs/day, 7 days/week
Colombo City: +94-11-2680398
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