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AOL's "Dirty Secret": Email This Post To Your Parents And Grandparents To Make Sure They Aren't Paying AOL When They Don't Have To
In his big New Yorker profile on AOL this week, Ken Auletta explained that 80% of the company's profits STILL come from AOL's subscription business.
What's troubling about AOL's subscription business is who the subscribers are and why they may be sticking around – in Auletta's words, "older people who have cable or DSL service but don't realize that they need not pay an additional $25 a month to get online and check their email."
A former AOL exec explains that this is AOL's "dirty little secret" – "that 75% of the people who subscribe to AOL's dial-up service don't need it."
AOL's subscriber revenues during Q3 2010 were $244 million on 4 million customers.
Unless AOL can figure out a way to give subscribers something that they do need to pay for (and then keep paying), this will eventually come to an end. AOL is down from 35 million subscribers in 2002.
But if a big portion of AOL's subscribers really are only paying the company because they think they have to to keep using their free email, you have to agree – this is not ending fast enough.
To help change that, we've put together a click-by-click demonstration showing how any AOL user can quit the service from the AOL web client (presumably where most users who get their Internet service from somewhere else still get their AOL mail.) Pass this post on to anyone you think might need it.
To be clear: If you have a cable or DSL Internet you do not need to pay AOL any money ever to access your email, even it is AOL email.
Editor's note: This post originally referred to AOL's subscription business as a "scam." It does raise some interesting ethical questions, but it is not a scam. We have apologzed to AOL and our readers for describing it as such here.
Get help from AOL customer support
The AOL Help site is your starting point for getting support from AOL. Support may come via email, chat, phone, social media, or help articles, depending on the question or issue you have.
Email support
1. Go to the AOL Help site.
2. On the left, click Support Options.
3. In the "Email Us" section, click Email Us.
4. Enter your info and click Submit.
Phone support
Phone support is available for account and password reset help. Review our support options page for contact info and hours of operation.
Social media support
Still need help? Find us on Twitter or Facebook.
Paid members
In addition to the support options listed above, paid members also have access to the options below.
24/7 phone support
24/7 phone support is available for all your technical and connection support needs. Review our support options page for more info.
Chat support
Chat support is available 8am - 1am ET, daily.
1. Go to the AOL Help site.
2. On the left, click Support Options.
3. In the "Chat With Us" section, click Chat Now.
4. Enter your info and click Start Live Chat.
Did you find this information helpful?
YesNo
AOL's "Dirty Secret": Email This Post To Your Parents And Grandparents To Make Sure They Aren't Paying AOL When They Don't Have To
In his big Mycreditcard unionbank com Yorker profile on AOL this week, Ken Auletta explained that 80% of the company's profits STILL come from AOL's subscription business.
What's troubling phone for aol help AOL's subscription business is who the subscribers are and why they may be sticking around – in Auletta's words, "older people who have cable or DSL service but don't realize that they need not pay an additional $25 a month to get online and check their email."
A former AOL exec explains that this is AOL's "dirty little secret" – "that 75% of the people who subscribe to AOL's dial-up service don't need it."
AOL's subscriber revenues during Q3 2010 were $244 million on 4 million customers.
Unless AOL can figure out a way to give subscribers something that they do need to pay for (and then keep paying), this will eventually come to an end. AOL is down from 35 million subscribers in 2002.
But if a big portion of AOL's subscribers really are only paying the company because they think they have to to keep using their free email, you have to agree – this is not ending fast enough.
To help change that, we've put together a click-by-click demonstration showing how any AOL user can quit the service from the AOL web client (presumably where most users who get their Internet service from phone for aol help else still get their AOL mail.) Pass this post on to anyone you think might need it.
To be clear: If you have a cable or DSL Internet you do not need to pay AOL any money ever to access your email, even it is AOL email.
Editor's note: This post originally referred to AOL's subscription business as a "scam." It does raise some interesting ethical questions, but it is not a scam. We have apologzed to AOL and our readers for describing it as such here.
Get help from AOL customer support
The AOL Help site is your starting point for getting support from AOL. Support may come via email, chat, phone, social media, or help articles, depending on the question or issue you have.
Email support
1. Go to phone for aol help AOL Help site.
2. On the left, click Support Options.
3. In the "Email Us" section, click Email Us.
4. Enter your info and click Submit.
Phone support
Phone support is available for firstbancorp app phone for aol help password reset help. Review our support options page for contact info and hours of operation.
Social media support
Still need help? Find us on Twitter or Facebook.
Paid members
In addition to the support options listed above, paid members also have access to the options below.
24/7 phone support
24/7 phone support is available for all your technical and connection support needs. Review our support options page for more info.
Chat phone for aol help support is available 8am - 1am ET, daily.
1. Go to the AOL Help site.
2. On the left, click Support Capital one can t log in. In the "Chat With Us" section, click Chat Now.
4. Enter your phone for aol help and click Start Live Chat.
Did you find this phone for aol help helpful?
YesNo
Phone for aol help -
AOL's "Dirty Secret": Email This Post To Your Parents And Grandparents To Make Sure They Aren't Paying AOL When They Don't Have To
In his big New Yorker profile on AOL this week, Ken Auletta explained that 80% of the company's profits STILL come from AOL's subscription business.
What's troubling about AOL's subscription business is who the subscribers are and why they may be sticking around – in Auletta's words, "older people who have cable or DSL service but don't realize that they need not pay an additional $25 a month to get online and check their email."
A former AOL exec explains that this is AOL's "dirty little secret" – "that 75% of the people who subscribe to AOL's dial-up service don't need it."
AOL's subscriber revenues during Q3 2010 were $244 million on 4 million customers.
Unless AOL can figure out a way to give subscribers something that they do need to pay for (and then keep paying), this will eventually come to an end. AOL is down from 35 million subscribers in 2002.
But if a big portion of AOL's subscribers really are only paying the company because they think they have to to keep using their free email, you have to agree – this is not ending fast enough.
To help change that, we've put together a click-by-click demonstration showing how any AOL user can quit the service from the AOL web client (presumably where most users who get their Internet service from somewhere else still get their AOL mail.) Pass this post on to anyone you think might need it.
To be clear: If you have a cable or DSL Internet you do not need to pay AOL any money ever to access your email, even it is AOL email.
Editor's note: This post originally referred to AOL's subscription business as a "scam." It does raise some interesting ethical questions, but it is not a scam. We have apologzed to AOL and our readers for describing it as such here.
Get help from AOL customer support
The AOL Help site is your starting point for getting support from AOL. Support may come via email, chat, phone, social media, or help articles, depending on the question or issue you have.
Email support
1. Go to the AOL Help site.
2. On the left, click Support Options.
3. In the "Email Us" section, click Email Us.
4. Enter your info and click Submit.
Phone support
Phone support is available for account and password reset help. Review our support options page for contact info and hours of operation.
Social media support
Still need help? Find us on Twitter or Facebook.
Paid members
In addition to the support options listed above, paid members also have access to the options below.
24/7 phone support
24/7 phone support is available for all your technical and connection support needs. Review our support options page for more info.
Chat support
Chat support is available 8am - 1am ET, daily.
1. Go to the AOL Help site.
2. On the left, click Support Options.
3. In the "Chat With Us" section, click Chat Now.
4. Enter your info and click Start Live Chat.
Did you find this information helpful?
YesNo