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Walmart complaint phone number


walmart complaint phone number

Walmart customer service contacts provided by Elliott Advocacy. You can also find FlipKart company contacts. Walmart is the parent of FK. Michael Walsh of Schenectady, a Wal-Mart maintenance worker for 18 years, was fired on. The product must be a matching brand, model number and color to qualify. BestBuy.com orders are available for price matching by phone only.

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Walmart customer service contacts

Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.

*Walmart is the parent company of FlipKart — an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service before using the Walmart chain of executives.

702 SW 8th St
Bentonville, AR 72716
https://www.walmart.com/


Phone Contacts

Main: (479) 273-4000
Toll Free: (800) 925-6278

 

 


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Additional contact info for Walmart Executive Office: [email protected]mart.com

Walmart Executive Escalations:[email protected]

Primary Contact
Dacona Smith
Executive Vice President and Chief Operating Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

[email protected]  This email goes to the administrative assistant and Walmart has requested that you use this email first.

Secondary Contact
Janey Whiteside
Executive Vice President and Chief Customer Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

[email protected]This email goes to the administrative assistant and Walmart has requested that you use this email first.

John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
[email protected]


Last updated: December 1, 2020.

Источник: https://www.elliott.org/company-contacts/walmart/

Supplemental Nutrition Assistance Program (SNAP)

Please tell us if you need assistance with this site because you have a disability or don’t speak English. Free assistance is available. Contact the Family Assistance Service Center Number 866-311-4287 and/or the TTY number at 711. After the recorded message, you will reach an operator who can provide you with an interpreter.

SNAP Program Update_Web Banner

Important: Emergency SNAP Allotments are Ending in December

Last year because of the COVID-19 Pandemic, the federal government authorized the issuance of emergency Supplemental Nutrition Assistance Program (SNAP) benefits for households across the nation.  These emergency benefits added to the normal amount of SNAP benefits each month as long as a state of emergency existed in our state.  Tennessee’s State of Emergency Order ended in November 2021, so the additional emergency SNAP benefits some SNAP recipients have been receiving will end for their households as of December 31, 2021. Click Here to Learn More.

The Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) provides nutritional assistance benefits to children and families, the elderly, the disabled, unemployed and working families. SNAP helps supplement monthly food budgets of families with low-income to buy the food they need to maintain good health and allow them to direct more of their available income toward essential living expenses. DHS staff determines the eligibility of applicants based on guidelines established by the U.S. Department of Agriculture (USDA). The primary goals of the program are to alleviate hunger and malnutrition and to improve nutrition and health in eligible households. DHS has a dual focus on alleviating hunger and establishing or re-establishing self-sufficiency.

You can apply for many of our services online.

PLEASE NOTE: DHS has implemented COVID-19 precautions for all visitors entering office lobbies across the state. These rules will impact customers coming into state offices for scheduled in-person appointments.

Guidelines include:

  • Arriving alone to drop-off or pick-up documents or take part in scheduled in-person appointments.
  • Answering COVID-19 health screening questions.
  • Maintaining a distance of 6 feet from others.
  • Not experiencing any COVID-19 symptoms.

Some interview requirements have been temporarily waived for individuals receiving Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance to Needy Families (TANF) benefits. Customers filing initial applications and recertifications are not required to visit an office provided their identity has been verified and all other mandatory verifications have been completed.

Helpful Information to Know About Applying

If you are applying for SNAP benefits, the documents listed below may be needed to complete the application process.

YOU MAY NEED PAPERS THAT SHOW:

  • Social Security Number
  • Your Identification (Example: driver's license, school ID with photo, Passport, Resident Alien Card, I-94 card, voter's registration card)
  • Where you live (Example: lease agreement, utility bill, phone bill, or driver’s license with your address on it)  
  • Income (Example: check stubs, employer statement, award letters)
  • Shelter costs (Example: mortgage payments, property tax, homeowner’s insurance, rent receipt, lease agreement)
  • Costs of utilities (Example: electric bill, water bill, gas bill)

You may be asked to provide more information during your interview. Your eligibility counselor will explain what information is needed, how to get it and help you if you need assistance.

Click here to learn more about the SNAP Quality Control (QC) Review

Contact Information:

Common Questions, Email, and Live Chat

We Want to Hear From You!

Your feedback is important to us. Please complete our Customer Experience Survey today!

Customer Chat 

Need help finding the right information? Click the chat icon in the red circle located in the lower right corner of this screen to find many answers related to the Supplemental Nutrition Assistance Programs(SNAP), Families First Program and contact information.

SNAP Online Purchasing

SNAP recipients are now able to use their benefits to buy authorized food items online through ALDI via Instacart, Amazon, and Walmart locations across the state. 

IMPORTANT: SNAP benefits cannot be used for delivery fees and SNAP recipients who receive cash benefits on their EBT cards will not be able to apply those non-SNAP benefits for online purchases.

Using SNAP benefits online:

At ALDI and Food Lion:

SNAP customers may utilize their EBT card at participating ALDI and Food Lion stores using an Instacart Account. However, SNAP benefits cannot be used at non-participating Instacart retailers.

How do I make an online purchase at ALDI or Food Lion using SNAP benefits?

To make a purchase online with ALDI or Food Lion, SNAP recipients will need to have an Instacart account and add their EBT card information at the point of purchase or under the account settings menu.  Once SNAP EBT information is added, customers may choose to use their SNAP EBT benefits to pay for select eligible items or full orders at the point of purchase.  To learn which items are SNAP-eligible, customers will see an upfront “EBT” tag on items, and can also use the account settings menu or filter feature while shopping online.  Visit Instacart’s website for assistance selecting SNAP EBT eligible items or click here to learn more about using your SNAP EBT card to purchase items at ALDI  and Food Lion through Instacart.  A credit or debit card must also be linked to your Instacart account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.

On Amazon

Families can take advantage of this convenient option by entering their SNAP EBT card information on Amazon's SNAP dedicated website.

What do I need to make a SNAP purchase on Amazon?

SNAP recipients must have an Amazon user account and register their SNAP EBT card before making a purchase. Once the SNAP EBT card has been registered, food items will be marked SNAP EBT eligible. A SNAP EBT card can also be added at the point of checkout. Shipping fees cannot be paid using SNAP benefits; however, some shipping costs are waived with a minimum purchase. Cash benefits loaded on an EBT card cannot be used for online purchases. Purchases can be made through Amazon Fresh, Amazon Pantry, and Amazon Grocery. Learn more by clicking here.

Walmart:

SNAP recipients will be able to make purchases through Walmart Grocery Pick Up following the guidelines established for SNAP online purchasing. Click here to explore these guidelines.

What do I need to make SNAP purchases online at Walmart?

Purchases can be made at walmart.com/grocery or on the Walmart Grocery mobile app. During check out, select EBT card as a payment method. When picking up groceries, swipe your SNAP EBT card with the Walmart associate. Learn more at Walmart’s website.

The following links may contain answers to additional questions regarding online SNAP Purchases:

What can SNAP buy?

Click here to learn what items are eligible.

Click here to learn about the USDA’s online purchasing program.

Replacement SNAP Benefits (for existing SNAP recipients)

The Tennessee Department of Human Services is prepared to provide replacement Supplemental Nutrition Assistance Program benefits to families who suffered losses due to severe weather which may have caused power outages or a household misfortune. 

These replacement benefits are available for existing SNAP recipients who:

  • Lost food due to a power outage of 12 hours or more
  • Lost food due to a household misfortune

Individuals requesting replacement benefits need to sign an affidavit and send it to DHS using the File Upload tool, available here: https://fileupload.dhs.tn.gov/.

Affidavit Request for SNAP Replacement Due to Power Outage (HS-3003)Instructions

Affidavit Request for SNAP replacement Due to Power Outage (HS-3003)Spanish Instructions

SNAP recipients must request replacement benefits within 10 (ten) calendar days of experiencing food loss. Once approved, SNAP replacement benefits are issued on the current recipient’s EBT card.  Replacement SNAP benefits will be authorized for the value of the loss only and can’t exceed the current month’s allotment.

Due to COVID-19 precautions regarding social distancing, DHS office lobbies are available only to customers by appointment.

Zoo_WEB

Discounted Zoo Memberships offered to SNAP Participants for Family Fun

The Nashville Zoo is offering reduced priced memberships for SNAP recipients. Participant must purchase the membership onsite at the Zoo’s Membership Building. Please tell the Membership Associate that you wish to use the SNAP discount and present both a valid SNAP/EBT card and ID to them. After SNAP discount the rate will be $50 (regular rate is currently $145). May not be combined with any other offers. Click here for a flyer with more information

Zoo Knoxville  also offers reduced price memberships for families participating in the SNAP and Families First/TANF Programs. To learn more about pricing and Zoo Knoxville membership benefits, click here.

Learn more about:

Federal Student Aid

Summer Meals through the Summer Food Service Program

Enroll a child in the Imagination Library

Reports and Information:

TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email [email protected]

View SNAP Policy Manual and documents by clicking here.

The non-discrimination section of the SNAP Policy Manual has been replaced by

1.01 Civil Rights Complaints,
1.04 Limited English Proficiency Guidelines,
1.05 Reasonable Modifications, and
24.00 Rights and Responsibilities of SNAP Applicants



USDA Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:


1.     mail: U.S. Department of Agriculture
        Office of the Assistant Secretary for Civil Rights
        1400 Independence Avenue, SW
        Washington, D.C. 20250-9410;

2.     fax: (202) 690-7442; or

3.     email: [email protected]

This institution is an equal opportunity provider.

العربيةEspaňolSoomaali

Источник: https://www.tn.gov/humanservices/for-families/supplemental-nutrition-assistance-program-snap.html

File a Complaint

Before You File a Complaint

  • Read our consumer tips, which can help you avoid future problems.
  • Remember that our office can’t give you legal advice or provide legal representation to individual consumers.
  • Our office generally doesn’t get involved in matters that are scheduled or have already been heard in a court of law or closed by the agency with proper jurisdiction.
  • Know that documents you provide to us may be public record.

Complain Online

First, choose the consumer complaint form that fits your problem. Next, enter the information into the form and submit it electronically. You can attach up to four supporting documents. Please copy and mail any additional supporting documents along with a printed copy of your complaint.

What to Include

Providing supporting documents helps us respond to your complaint more quickly. Include legible copies of supporting documents such as:Please submit copies of your supporting documents, not originals.

Complain by Mail

Due to circumstances surrounding the COVID-19 situation, we are not able to process hard copy complaints that are mailed in to us the same way we have in the past and request that consumers submit complaints to us via the online form or by calling our consumer assistance line at (919) 716-6000.

Contact Us

  • Toll-free within North Carolina: 1-877-5-NO-SCAM
  • From outside North Carolina: (919) 716-6000
  • En Espanol: (919) 716-0058

What happens to my complaint?

After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You’ll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.

We will work with you and the business to resolve your dispute. If we cannot find a resolution, we may suggest that you file an action in Small Claims Court or that you consult a private attorney.

When consumers’ complaints show a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.

Even if we aren’t able to directly resolve your complaint, hearing from consumers like you helps us do our job. Consumer complaints help our office monitor questionable business practices, set priorities for enforcement efforts, and make recommendations for changes to the law.

Источник: https://ncdoj.gov/file-a-complaint/

An Alabama woman who says she was falsely arrested for shoplifting at a Walmart and then threatened by the company after her case was dismissed has been awarded $2.1 million in damages.

A Mobile County jury on Monday ruled in favor of Lesleigh Nurse of Semmes, news outlets reported. Nurse said in a lawsuit that she was stopped in November 2016 when trying to leave a Walmart with groceries she said she already paid for, according to AL.com. She said she used self-checkout but the scanning device froze. Workers didn't accept her explanation and she was arrested for shoplifting.  

Her case was dismissed a year later after a Walmart employee and defendant in her suit failed to respond to a subpoena and appear in court, according to Nurse's suit. The following month, however, she received the first of several letters from a Florida law firm threatening a civil suit unless she paid $200 as a settlement, the complaint states. 

That was more than the $48 in groceries she was accused of stealing — 11 items in all, including Christmas lights, a loaf of bread and Cap'n Crunch cereal, CBS affiliate WKRG reported. 

In her suit against the retail giant, filed by Mobile attorney Vince Kilborn in 2018, Nurse claimed Walmart instructed the law firm to send the letters.

Walmart has "engaged in a pattern and practice of targeting Alabama citizens falsely accused of shoplifting with demands that the innocent customer immediately pay money or risk getting sued by Walmart in addition to the criminal charges already pending against them," the suit charged. "Often, as in this case, the money demanded to resolve the issue is substantially higher than the value of the merchandise allegedly stolen."

Defense attorneys for Walmart said the practice is legal. Under Alabama law, shoplifters can be ordered to reimburse a store owner for up to $200. However, some of those people may have been falsely accused.

"Why would I pay for something I didn't do?"

"At first you think, well, I'll pay it and it will all go away. But then, I'm like, I didn't do anything wrong — why would I pay for something I didn't do?" Nurse told WKRG's Bill Riales.

WKRG reported that the trial featured testimony that Walmart and other major retailers routinely use such settlements in states where laws allow it, and that Walmart made hundreds of millions of dollars this way over two-year period. Defense attorneys declined to comment on the verdict to WKRG. 

In a statement released Tuesday, a spokesperson for Walmart said the company plans to appeal the ruling.

"We continue to believe our associates acted appropriately. We don't believe the verdict is supported by the evidence and the damages awarded exceed what is allowed by law. We will be filing post-trial motions," the statement read in part.

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Источник: https://www.cbsnews.com/news/walmart-shoplifting-alabama-settlement-2-1-million/

Walmart

American multinational retail chain

This article is about the retail chain. For other uses, see Walmart (disambiguation).

Walmart logo.svg

Walmart's current logo since 2008

Walmart Home Office.jpg

Walmart Home Office (headquarters) in December 2012

Formerly
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)
TypePublic

Traded as

ISINUS9311421039
IndustryRetail
Founded
FounderSam Walton
Headquarters

Bentonville, Arkansas

,

U.S.

Number of locations

Decrease 10,566 stores worldwide (October 31, 2021)[3]

Area served

Worldwide

Key people

ProductsSupermarket, Hypermarket, Superstore, Convenience shop
Services
RevenueIncreaseUS$559.2 billion (2021)[4]

Operating income

IncreaseUS$22.55 billion (2021)[4]

Net income

IncreaseUS$13.70 billion (2021)[4]
Total assetsIncreaseUS$252.5 billion (2021)[4]
Total equityIncreaseUS$87.53 billion (2021)[4]
OwnerWalton family (50.85%)[5]

Number of employees

2,300,000 (2021)[4]
Divisions
  • Walmart U.S.
  • Walmart International
  • Sam's Club
  • Global eCommerce
SubsidiariesList of subsidiaries
Websitewalmart.com
Footnotes / references
[6][7][8]

Walmart Inc. (; formerly Wal-Mart Stores, Inc.) is an American multinational retail corporation that operates a chain of hypermarkets (also called supercenters), discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas.[9] The company was founded by Sam Walton in nearby Rogers, Arkansas in 1962 and incorporated under Delaware General Corporation Law on October 31, 1969. It also owns and operates Sam's Club retail warehouses.[10][11] As of October 31, 2021,[update] Walmart has 10,566 stores and clubs in 24 countries, operating under 48 different names.[3][12] The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, and as Flipkart Wholesale in India. It has wholly owned operations in Chile, Canada, and South Africa. Since August 2018, Walmart holds only a minority stake in Walmart Brasil, which was renamed Grupo Big in August 2019, with 20 percent of the company's shares, and private equity firm Advent International holding 80 percent ownership of the company.

Walmart is the world's largest company by revenue, with US$548.743 billion, according to the FortuneGlobal 500 list in 2020. It is also the largest private employer in the world with 2.2 million employees. It is a publicly traded family-owned business, as the company is controlled by the Walton family. Sam Walton's heirs own over 50 percent of Walmart through both their holding company Walton Enterprises and their individual holdings.[13] Walmart was the largest United States grocery retailer in 2019, and 65 percent of Walmart's US$510.329 billion sales came from U.S. operations.[14][15]

Walmart was listed on the New York Stock Exchange in 1972. By 1988, it was the most profitable retailer in the U.S.,[16] and it had become the largest in terms of revenue by October 1989.[17] The company was originally geographically limited to the South and lower Midwest, but it had stores from coast to coast by the early 1990s. Sam's Club opened in New Jersey in November 1989, and the first California outlet opened in Lancaster, in July 1990. A Walmart in York, Pennsylvania, opened in October 1990, the first main store in the Northeast.[18]

Walmart's investments outside the U.S. have seen mixed results. Its operations and subsidiaries in Canada,[19] the United Kingdom,[20] Central America, South America, and China are successful, but its ventures failed in Germany, Japan, and South Korea.[21][22][23]

History[edit]

Main article: History of Walmart

1945–1969: Early history[edit]

Picture of Sam Walton's original Five and Dime store in Bentonville, Arkansas, now serving as The Walmart Museum.
Sam Walton's original Walton's Five and Dime Store in Bentonville, Arkansas, now serving as The Walmart Museum

In 1945, businessman and former J. C. Penney employee Sam Walton bought a branch of the Ben Franklin stores from the Butler Brothers.[24] His primary focus was selling products at low prices to get higher-volume sales at a lower profit margin, portraying it as a crusade for the consumer. He experienced setbacks because the lease price and branch purchase were unusually high, but he was able to find lower-cost suppliers than those used by other stores and was consequently able to undercut his competitors on pricing.[25] Sales increased 45 percent in his first year of ownership to US$105,000 in revenue, which increased to $140,000 the next year and $175,000 the year after that. Within the fifth year, the store was generating $250,000 in revenue. The lease then expired for the location and Walton was unable to reach an agreement for renewal, so he opened up a new store at 105 N. Main Street in Bentonville, naming it "Walton's Five and Dime".[25][26] That store is now the Walmart Museum.[27]

On July 2, 1962, Walton opened the first Wal-Mart Discount City store at 719 W. Walnut Street in Rogers, Arkansas. Its design was inspired by Ann & Hope, which Walton visited in 1961, as did Kmart founder Harry B. Cunningham.[28][29] The building is now occupied by a hardware store and an antiques mall, while the company's "Store #1" has since expanded to a Supercenter several blocks west at 2110 W. Walnut Street. Within its first five years, the company expanded to 18 stores in Arkansas and reached $9 million in sales.[30] In 1968, it opened its first stores outside Arkansas in Sikeston, Missouri and Claremore, Oklahoma.[31]

1969–1990: Incorporation and growth as a regional power[edit]

The company was incorporated as Wal-Mart, Inc. on October 31, 1969, and changed its name to Wal-Mart Stores, Inc. in 1970. The same year, the company opened a home office and first distribution center in Bentonville, Arkansas. It had 38 stores operating with 1,500 employees and sales of $44.2 million. It began trading stock as a publicly held company on October 1, 1970, and was soon listed on the New York Stock Exchange. The first stock split occurred in May 1971 at a price of $47 per share. By this time, Walmart was operating in five states: Arkansas, Kansas, Louisiana, Missouri, and Oklahoma; it entered Tennessee in 1973 and Kentucky and Mississippi in 1974. As the company moved into Texas in 1975, there were 125 stores with 7,500 employees and total sales of $340.3  million.[31]

In the 1980s, Walmart continued to grow rapidly, and by the company's 25th anniversary in 1987, there were 1,198 stores with sales of $15.9  billion and 200,000 associates.[31]

This year also marked the completion of the company's satellite network, a $24 million investment linking all stores with two-way voice and data transmissions and one-way video communications with the Bentonville office. At the time, the company was the largest private satellite network, allowing the corporate office to track inventory and sales and to instantly communicate to stores.[32] By 1984, Sam Walton had begun to source between 6% and 40% of his company's products from China.[33] In 1988, Walton stepped down as CEO and was replaced by David Glass.[34] Walton remained as chairman of the board. During this year, the first Walmart Supercenter opened in Washington, MO.[35]

With the contribution of its superstores, the company surpassed Toys "R" Us in toy sales in 1998.[36][37]

1990–2005: Retail rise to multinational status[edit]

Logo used 1992–2008, still used in some locations and on many semi-truck trailers.

While it was the third-largest retailer in the United States, Walmart was more profitable than rivals Kmart and Sears by the late 1980s. By 1990, it became the largest U.S. retailer by revenue.[38]

Prior to the summer of 1990, Walmart had no presence on the West Coast or in the Northeast (except for a single Sam's Club in New Jersey which opened in November 1989), but in July and October that year, it opened its first stores in California and Pennsylvania, respectively. By the mid-1990s, it was the most powerful retailer in the U.S. and expanded into Mexico in 1991 and Canada in 1994.[39] Walmart stores opened throughout the rest of the U.S., with Vermont being the last state to get a store in 1995.[40]

The company also opened stores outside North America, entering South America in 1995 with stores in Argentina and Brazil; and Europe in July 1999, buying Asda in the United Kingdom for US$10 billion.[41]

In 1997, Walmart was added to the Dow Jones Industrial Average.[42]

In 1998, Walmart introduced the Neighborhood Market concept with three stores in Arkansas.[43] By 2005, estimates indicate that the company controlled about 20 percent of the retail grocery and consumables business.[44]

In 2000, H. Lee Scott became Walmart's president and CEO as the company's sales increased to $165 billion.[45] In 2002, it was listed for the first time as America's largest corporation on the Fortune 500 list, with revenues of $219.8 billion and profits of $6.7 billion. It has remained there every year except 2006, 2009, and 2012.[46][47][48][49][50][51][52][53][54][55][56]

In 2005, Walmart reported US$312.4 billion in sales, more than 6,200 facilities around the world—including 3,800 stores in the United States and 2,800 elsewhere, employing more than 1.6 million associates. Its U.S. presence grew so rapidly that only small pockets of the country remained more than 60 miles (97 kilometers) from the nearest store.[57]

As Walmart expanded rapidly into the world's largest corporation, many critics worried about its effect on local communities, particularly small towns with many "mom and pop" stores. There have been several studies on the economic impact of Walmart on small towns and local businesses, jobs, and taxpayers. In one, Kenneth Stone, a professor of economics at Iowa State University, found that some small towns can lose almost half of their retail trade within ten years of a Walmart store opening.[58] However, in another study, he compared the changes to what small-town shops had faced in the past—including the development of the railroads, the advent of the Sears Roebuck catalog, and the arrival of shopping malls—and concluded that shop owners who adapt to changes in the retail market can thrive after Walmart arrives.[58] A later study in collaboration with Mississippi State University showed that there are "both positive and negative impacts on existing stores in the area where the new supercenter locates."[59]

In the aftermath of Hurricane Katrina in September 2005, Walmart used its logistics network to organize a rapid response to the disaster, donating $20 million, 1,500 truckloads of merchandise, food for 100,000 meals, and the promise of a job for every one of its displaced workers.[60] An independent study by Steven Horwitz of St. Lawrence University found that Walmart, The Home Depot, and Lowe's made use of their local knowledge about supply chains, infrastructure, decision makers and other resources to provide emergency supplies and reopen stores well before the Federal Emergency Management Agency (FEMA) began its response.[61] While the company was overall lauded for its quick response amidst criticism of FEMA, several critics were quick to point out that there still remained issues with the company's labor relations.[62]

2005–2010: Initiatives[edit]

Environmental initiatives[edit]

In November 2005, Walmart announced several environmental measures to increase energy efficiency and improve its overall environmental record, which had previously been lacking.[63] The company's primary goals included spending $500 million a year to increase fuel efficiency in Walmart's truck fleet by 25 percent over three years and double it within ten; reduce greenhouse gas emissions by 20 percent in seven years; reduce energy use at stores by 30 percent; and cut solid waste from U.S. stores and Sam's Clubs by 25 percent in three years. CEO Lee Scott said that Walmart's goal was to be a "good steward of the environment" and ultimately use only renewable energy sources and produce zero waste.[64] The company also designed three new experimental stores with wind turbines, photovoltaic solar panels, biofuel-capable boilers, water-cooled refrigerators, and xeriscape gardens.[65] In this time, Walmart also became the biggest seller of organic milk and the biggest buyer of organic cotton in the world, while reducing packaging and energy costs.[63] In 2007, the company worked with outside consultants to discover its total environmental impact and find areas for improvement. Walmart created its own electric company in Texas, Texas Retail Energy, planned to supply its stores with cheap power purchased at wholesale prices. Through this new venture, the company expected to save $15 million annually and also to lay the groundwork and infrastructure to sell electricity to Texas consumers in the future.[66]

Branding and store design changes[edit]

In 2006, Walmart announced that it would remodel its U.S. stores to help it appeal to a wider variety of demographics, including more affluent shoppers. As part of the initiative, the company launched a new store in Plano, Texas, that included high-end electronics, jewelry, expensive wines and a sushi bar.[67]

On September 12, 2007, Walmart introduced new advertising with the slogan, "Save money. Live better.", replacing "Always Low Prices, Always", which it had used since 1988. Global Insight, which conducted the research that supported the ads, found that Walmart's price level reduction resulted in savings for consumers of $287 billion in 2006, which equated to $957 per person or $2,500 per household (up 7.3 percent from the 2004 savings estimate of $2,329).[68]

On June 30, 2008, Walmart removed the hyphen from its logo and replaced the star with a Spark symbol that resembles a sunburst, flower, or star. The new logo received mixed reviews from design critics who questioned whether the new logo was as bold as those of competitors, such as the Target bullseye, or as instantly recognizable as the previous company logo, which was used for 18 years.[69] The new logo made its debut on the company's website on July 1, 2008, and its U.S. locations updated store logos in the fall of 2008.[70] Walmart Canada started to adopt the logo for its stores in early 2009.[71]

Acquisitions and employee benefits[edit]

On March 20, 2009, Walmart announced that it was paying a combined US$933.6 million in bonuses to every full and part-time hourly worker.[72] This was in addition to $788.8 million in profit sharing, 401(k) pension contributions, hundreds of millions of dollars in merchandise discounts, and contributions to the employees' stock purchase plan.[73] While the economy at large was in an ongoing recession, Walmart reported solid financial figures for the fiscal year ending January 31, 2009, with $401.2 billion in net sales, a gain of 7.2 percent from the prior year. Income from continuing operations increased 3 percent to $13.3 billion, and earnings per share rose 6 percent to $3.35.[citation needed]

On February 22, 2010, the company confirmed it was acquiring video streaming company Vudu, Inc. for an estimated $100 million.[74]

In May 2021, Walmart acquired the Israeli startup Zeekit startup for $200 million. Zeekit uses artificial intelligence to allow customers to try on clothing via a dynamic virtual platform.[75]

2011–2019[edit]

A truck converted to run on biofuel
A Walmart Pickup location in Canada

Walmart's truck fleet logs millions of miles each year, and the company planned to double the fleet's efficiency between 2005 and 2015.[76] The truck pictured is one of 15 based at Walmart's Buckeye, Arizona, distribution center that was converted to run on biofuel from reclaimed cooking grease made during food preparation at Walmart stores.[77]

In January 2011, Walmart announced a program to improve the nutritional value of its store brands over five years, gradually reducing the amount of salt and sugar and completely eliminating trans fat. Walmart also promised to negotiate with suppliers with respect to nutritional issues, reduce prices for whole foods and vegetables, and open stores in low-income areas, so-called "food deserts", where there are no supermarkets.[78] On April 23, 2011, the company announced that it was testing its new "Walmart To Go" home delivery system where customers will be able to order specific items offered on their website. The initial test was in San Jose, California, and the company has not yet said whether the delivery system will be rolled out nationwide.[79]

On November 14, 2012, Walmart launched its first mail subscription service called Goodies. Customers pay a $7 monthly subscription for five to eight delivered food samples each month, so they can try new foods.[80] The service shut down in late 2013.[81]

In August 2013, the firm announced it was in talks to acquire a majority stake in the Kenya-based supermarket chain, Naivas.[82]

In June 2014, some Walmart employees went on strike in major U.S. cities demanding higher wages.[83] In July 2014, American actor and comedian Tracy Morgan launched a lawsuit against Walmart seeking punitive damages over a multi-car pile-up which the suit alleges was caused by the driver of one of the firm's tractor-trailers who had not slept for 24 hours. Morgan's limousine was apparently hit by the trailer, injuring him and two fellow passengers and killing a fourth, fellow comedian James McNair.[84] Walmart settled with the McNair family for $10 million, while admitting no liability.[85] Morgan and Walmart reached a settlement in 2015 for an undisclosed amount,[86] though Walmart later accused its insurers of "bad faith" in refusing to pay the settlement.[87]

In 2015, the company closed five stores on short notice for plumbing repairs.[88] However, employees and the United Food and Commercial Workers International Union (UFCW) alleged some stores were closed in retaliation for strikes aimed at increasing wages and improving working conditions.[89] The UFCW filed a complaint with the National Labor Relations Board. All five stores have since reopened.[90]

In 2015, Walmart was the biggest US commercial producer of solar power with 142 MWcapacity, and had 17 energy storage projects.[91][92] This solar was primarily on rooftops, whereas there is an additional 20,000 m2 for solar canopies over parking lots.[93]

Walmart Supercenter in Grundy, Virginia(Store #3303). This store was built as part of a $200 million revitalization project.[94][95]The store was built on top of a two-story parking garage, the only one of its kind in the United States.[96]

On January 15, 2016, Walmart announced it would close 269 stores in 2016, affecting 16,000 workers.[97] One hundred and fifty-four of these stores earmarked for closure were in the U.S. (150 Walmart U.S. stores, 115 Walmart International stores, and 4 Sam's Clubs). Ninety-five percent of these U.S. stores were located, on average, 10 miles from another Walmart store.[98] The 269 stores represented less than 1 percent of global square footage and revenue for the company. All 102 locations of Walmart Express, which had been in a pilot program since 2011, were included in the closures. Walmart planned to focus on "strengthening Supercenters, optimizing Neighborhood Markets, growing the e-commerce business and expanding pickup services for customers". In fiscal 2017, the company plans to open between 50 and 60 Supercenters, 85 to 95 Neighborhood Markets, 7 to 10 Sam's Clubs, and 200 to 240 international locations.[98] At the end of fiscal 2017, Walmart opened 38 Supercenters and relocated, expanded or converted 21 discount stores into Supercenters, for a total of 59 Supercenters, and opened 69 Neighborhood Markets, 8 Sam's Clubs, and 173 international locations, and relocated, expanded or converted 4 locations for a total of 177 international locations. On August 8, 2016, Walmart announced a deal to acquire e-commerce website Jet.com for US$3.3 billion.[99][100] Jet.com co-founder and CEOMarc Lore stayed on to run Jet.com in addition to Walmart's existing U.S. e-commerce operation. The acquisition was structured as a payout of $3 billion in cash, and an additional $300 million in Walmart stock vested over time as part of an incentive bonus plan for Jet.com executives.[101] On October 19, 2016, Walmart announced it would partner with IBM and Tsinghua University to track the pork supply chain in China using blockchain.[102]

On February 15, 2017, Walmart announced the acquisition of Moosejaw, a leading online active outdoor retailer, for approximately $51 million. The acquisition closed on February 13, 2017.[103] On June 16, 2017, Walmart agreed to acquire the men's apparel company Bonobos for $310 million in an effort to expand its fashion holdings.[104] On September 29, 2017, Walmart acquired Parcel, a technology-based, same-day and last-mile delivery company in Brooklyn.[105] In 2018, Walmart started crowdsourcing delivery services to customers using drivers' private vehicles, under the brand "Spark".[106]

On December 6, 2017, Walmart announced that it will change its corporate name to Walmart Inc. from Wal-Mart Stores, Inc. effective February 1, 2018.[107][108]

On January 11, 2018, Walmart announced that 63 Sam's Club locations in cities including Memphis, Houston, Seattle, and others would be closing. Some of the stores had already liquidated, without notifying employees; some employees learned by a company-wide email delivered January 11. All of the 63 stores were gone from the Sam's Club website as of the morning of January 11. Walmart said that ten of the stores will become e-commerce distribution centers and employees can reapply to work at those locations. Business Insider magazine calculated that over 11,000 workers will be affected.[109][110] On the same day, Walmart announced that as a result of the new tax law, it would be raising Walmart starting wages, distributing bonuses, expanding its leave policies and contributing toward the cost of employees' adoptions. Doug McMillon, Walmart's CEO, said, "We are early in the stages of assessing the opportunities tax reform creates for us to invest in our customers and associates and to further strengthen our business, all of which should benefit our shareholders."[111]

In March 2018, Walmart announced that it is producing its own brand of meal kits in all of its stores that is priced under Blue Apron designed to serve two people.[112]

It was reported that Walmart is now looking at entering the subscription-video space, hoping to compete with Netflix and Amazon. They have enlisted the help of former Epix CEO, Mark Greenberg, to help develop a low-cost subscription video-streaming service.[113]

In September 2018, Walmart partnered with comedian and talk show host Ellen DeGeneres to launch a new brand of women's apparel and accessories called EV1.[114]

On February 26, 2019, Walmart announced that it had acquired Tel Aviv-based product review start-up Aspectiva for an undisclosed sum.[115]

In May 2019, Walmart announced the launch of free one-day shipping on more than 220,000 items with minimum purchase amount of $35.[116] The initiative first launched in Las Vegas and the Phoenix area.[117]

In September 2019, Walmart made the announcement that it would cease the sale of all e-cigarettes due to "regulatory complexity and uncertainty" over the products. Earlier in 2019, Walmart stopped selling fruit-flavored e-cigarette and had raised the minimum age to 21 for the purchase of products containing tobacco.[118] That same month, Walmart opened its first Health Center, a "medical mall" where customers can purchase primary care services, such as vision tests, dental exams and root canals, lab work, X-rays and EKGs, counseling, and fitness and diet classes. Prices without insurance were listed, for instance, at $30 for an annual physical and $45 for a counseling session.[119] Continuing with its health care initiative, they opened a 2,600 square feet (240 m2) health and wellness clinic prototype in Springdale, Arkansas just to expand services.[120]

As of October 2019, Walmart stopped selling all live fish and aquatic plants.[121]

2020s: Continuing growth and development[edit]

Signs on a Walmart indicated changes due to the COVID-19 pandemic

This decade, as with many other companies, started off very unorthodox and unusual, due to the large part of the coronavirus (COVID-19) pandemic, including store closures, limited store occupancy, and employment, along with social distancing protocols.

In March 2020, due to the pandemic, Walmart changed some of its employee benefits. Employees can now decide to stay home and take unpaid leave if they feel unable to work or uncomfortable coming to work. Additionally, Walmart employees who contract the virus will receive "up to two weeks of pay". After two weeks, hourly associates who are unable to return to work are eligible for up to 26 weeks in pay.[122] During this pandemic, people who work temporary receive $150 but for those who work full-time get a bonus of $300 issuing all of the employees more than $390M starting on June 5.[123] Previously during the pandemic on April 2, the bonus cash totaling was more than $365. In July 2020, Walmart announced that all customers would be required to wear masks in all stores nationwide, including Sam's Club.[124] In the third quarter of 2020, ending October 31, Walmart reported revenue of $134.7 billion, representing a year-on-year increase of 5.2 percent.[125]

In December 2020, Walmart launched a new service, Carrier Pickup, that allows the customers to schedule a return for a product bought online, in-store, or from a third-party vendor. These services can be initiated on the Walmart App or on the website.[126]

In January 2021, Walmart announced that the company is launching a fintech startup, with venture partner Ribbit Capital, to provide financial products for consumers and employees.[127]

In February 2021, Walmart acquired technology from Thunder Industries, which uses automation to create digital ads, to expand its online marketing capabilities.[128]

In August 2021, Walmart announced it would open its Spark crowdsource delivery to other businesses as a white-label service, competing with Postmates and online food ordering delivery companies.[106]

In December 2021, Walmart announced it will participate in the Stephens Investment Conference Wednesday, and the Morgan Stanley Virtual Global Consumer & Retail Conference.[129]

Operating divisions[edit]

Map of countries with Walmart stores
Legend:

  Current market locations

  Former market locations

  No current market locations

See also: List of assets owned by Walmart

Map of Walmart locations in the United States, as of December 2020[update]

Walmart's operations are organized into four divisions: Walmart U.S., Walmart International, Sam's Club and Global eCommerce.[130] The company offers various retail formats throughout these divisions, including supercenters, supermarkets, hypermarkets, warehouse clubs, cash-and-carry stores, home improvement, specialty electronics, restaurants, apparel stores, drugstores, convenience stores, and digital retail.[131]

Walmart U.S.[edit]

Walmart U.S. is the company's largest division, accounting for US$331.666 billion, or 65 percent of total sales, for fiscal 2019.[14][15] It consists of three retail formats that have become commonplace in the United States: Supercenters, Discount Stores, Neighborhood Markets, and other small formats. The discount stores sell a variety of mostly non-grocery products, though emphasis has now shifted towards supercenters, which include more groceries. As of October 31, 2021,[update] there are a total of 4,742 Walmart U.S. stores.[3] In the United States, 90 percent of the population resides within 10 miles of a Walmart store.[132] The total number of Walmart U.S. and Sam's Club combined is 5,342.[3]

The president and CEO of Walmart U.S. is John Furner.[133]

Walmart Supercenter[edit]

Walmart Supercenters, branded simply as "Walmart", are hypermarkets with sizes varying from 69,000 to 260,000 square feet (6,400 to 24,200 square meters), but averaging about 178,000 square feet (16,500 square meters).[12] These stock general merchandise and a full-service supermarket, including meat and poultry, baked goods, delicatessen, frozen foods, dairy products, garden produce, and fresh seafood. Many Walmart Supercenters also have a garden center, pet shop, pharmacy, Tire & Lube Express, optical center, one-hour photo processing lab, portrait studio, and numerous alcove shops, such as cellular phone stores, hair and nail salons, video rental stores, local bank branches (such as Woodforest National Bank branches in newer locations), and fast food outlets.

Many Walmart Supercenters have featured McDonald's restaurants, but in 2007, Walmart announced it would stop opening McDonald's restaurants at most of their newer stores. Most locations that opened up after the announcement had Subway as their restaurants, and some McDonald's inside the stores were replaced with Subways.[134]

Some locations also have fuel stations which sell gasoline distributed by Murphy USA (which spun off from Murphy Oil in 2013), Sunoco, Inc. ("Optima"), the Tesoro Corporation ("Mirastar"), USA Gasoline, and even now Walmart-branded gas stations.[135]

The first Supercenter opened in Washington, Missouri, in 1988. A similar concept, Hypermart USA, had opened a year earlier in Garland, Texas. All Hypermart USA stores were later closed or converted into Supercenters.

As of October 31, 2021,[update] there were 3,571 Walmart Supercenters in 49 of the 50 U.S. states, the District of Columbia, and Puerto Rico.[3] Hawaii is the only state to not have a Supercenter location. The largest Supercenter in the world, covering 260,000 square feet (24,000 square meters) on two floors, is located in Crossgates Commons in Albany, New York.[136]

A typical supercenter sells approximately 120,000 items, compared to the 35 million products sold in Walmart's online store.[137]

The "Supercenter" name has since been phased out, with these stores now simply referred to as "Walmart", since the company introduced the new Walmart logo in 2008. However, the branding is still used in Walmart's Canadian stores (spelled as "Supercentre" in Canadian English).[138]

Walmart Discount Store[edit]

Walmart Discount Stores, also branded as simply "Walmart", are discount department stores with sizes varying from 30,000 to 221,000 square feet (2,800 to 20,500 square meters), with the average store covering 106,000 square feet (9,800 square meters).[12] They carry general merchandise and limited groceries. Some newer and remodeled discount stores have an expanded grocery department, similar to Target's PFresh department. Many of these stores also feature a garden center, pharmacy, Tire & Lube Express, optical center, one-hour photo processing lab, portrait studio, a bank branch, a cell phone store, and a fast food outlet. Some also have gasoline stations.[135] Discount Stores were Walmart's original concept, though they have since been surpassed by Supercenters.

In 1990, Walmart opened its first Bud's Discount City location in Bentonville. Bud's operated as a closeout store, much like Big Lots. Many locations were opened to fulfill leases in shopping centers as Walmart stores left and moved into newly built Supercenters. All of the Bud's Discount City stores had closed or converted into Walmart Discount Stores by 1997.[139]

At its peak in 1996, there were 1,995 Walmart Discount Stores,[140] but as of October 31, 2021, that number was dropped to 371.[3]

Walmart Neighborhood Market[edit]

Walmart Neighborhood Market, sometimes branded as "Neighborhood Market by Walmart" or informally known as "Neighborhood Walmart", is Walmart's chain of smaller grocery stores ranging from 28,000 to 65,000 square feet (2,600 to 6,000 square meters) and averaging about 42,000 square feet (3,900 square meters), about a fifth of the size of a Walmart Supercenter.[12][141] The first Walmart Neighborhood Market opened ten years after the first Supercenter opened, yet Walmart renewed its focus on the smaller grocery store format in the 2010s.[142]

The stores focus on three of Walmart's major sales categories: groceries, which account for about 55 percent of the company's revenue,[143][144] pharmacy, and, at some stores, fuel.[145] For groceries and consumables, the stores sell fresh produce, deli and bakery items, prepared foods, meat, dairy, organic, general grocery and frozen foods, in addition to cleaning products and pet supplies.[141][146] Some stores offer wine and beer sales[141] and drive-through pharmacies.[147] Some stores, such as one at Midtown Center in Bentonville, Arkansas, offer made-to-order pizza with a seating area for eating.[147] Customers can also use Walmart's site-to-store operation and pick up online orders at Walmart Neighborhood Market stores just like the Supercenters[148]

Products at Walmart Neighborhood Market stores carry the same prices as those at Walmart's larger supercenters. A Moody's analyst said the wider company's pricing structure gives the chain of grocery stores a "competitive advantage" over competitors Whole Foods, Kroger and Trader Joe's.[145]

Neighborhood Market stores expanded slowly at first as a way to fill gaps between Walmart Supercenters and Discount Stores in existing markets.[149] In its first 12 years, the company opened about 180 Walmart Neighborhood Markets.[149] By 2010, Walmart said it was ready to accelerate its expansion plans for the grocery stores.[149] As of October 31, 2021,[update] there were 683 Walmart Neighborhood Markets,[3] each employing between 90 and 95 full-time and part-time workers.[150] There are also currently 12 Amigo supermarkets in Puerto Rico. The total number of Neighborhood Markets and Amigo combined is 695, while the total number of the former two and other small formats combined is 800.

Former stores and concepts[edit]

A Walmart Neighborhood Market originally planned to be a Walmart Express in Alma, Georgiain September 2015 (Store #4229). This location closed in 2016 as part of a plan to close 269 stores globally.

Walmart opened Supermercado de Walmart locations to appeal to Hispanic communities in the United States.[151] The first one, a 39,000-square-foot (3,600-square-meter) store in the Spring Branch area of Houston, opened on April 29, 2009.[152] The store was a conversion of an existing Walmart Neighborhood Market.[153] In 2009, another Supermercado de Walmart opened in Phoenix, Arizona.[154] Both locations closed in 2014.[155] In 2009, Walmart opened "Mas Club", a warehouse retail operation patterned after Sam's Club. Its lone store also closed in 2014.[152]

Walmart Express was a chain of smaller discount stores with a range of services from groceries to check cashing and gasoline service. The concept was focused on small towns deemed unable to support a larger store and large cities where space was at a premium. Walmart planned to build 15 to 20 Walmart Express stores, focusing on Arkansas, North Carolina, and Chicago, by the end of its fiscal year in January 2012. As of September 2014,[update] Walmart re-branded all 22[156] of its Express format stores to Neighborhood Markets in an effort to streamline its retail offer. It continued to open new Express stores under the Neighborhood Market name. As of October 31, 2021,[update] there were 105 small-format stores in the United States. These include 94 other small formats, 8 convenience stores and 3 pickup locations.[3] On January 15, 2016, Walmart announced that it would be closing 269 stores globally, including 102 Neighborhood Markets that were formerly or originally planned to be Express stores.[157]

Initiatives[edit]

In September 2006, Walmart announced a pilot program to sell generic drugs at $4 per prescription. The program was launched at stores in the Tampa, Florida, area, and by January 2007 had been expanded to all stores in Florida. While the average price of generics is $29 per prescription, compared to $102 for name-brand drugs, Walmart maintains that it is not selling at a loss, or providing them as an act of charity—instead, they are using the same mechanisms of mass distribution that it uses to bring lower prices to other products.[158] Many of Walmart's low cost generics are imported from India, where they are made by drug makers that include Ranbaxy and Cipla.[159]

On February 6, 2007, the company launched a "beta" version of a movie download service, which sold about 3,000 films and television episodes from all major studios and television networks.[160] The service was discontinued on December 21, 2007, due to low sales.[161]

In 2008, Walmart started a pilot program in the small grocery store concept called Marketside in the metropolitan Phoenix, Arizona, area. The four stores closed in 2011.[162]

In 2015, Walmart began testing a free grocery pickup service, allowing customers to select products online and choose their pickup time. At the store, a Walmart employee loads the groceries into the customer's car. As of December 17, 2017,[update] the service is available in 39 U.S. states.[163]

In May 2016, Walmart announced a change to ShippingPass, its three-day shipping service, and that it will move from a three-day delivery to two-day delivery to remain competitive with Amazon.[164] Walmart priced it at 49 dollars per year, compared to Amazon Prime's 99-dollar-per-year price.[165][166]

In June 2016, Walmart and Sam's Club announced that they would begin testing a last-mile grocery delivery that used services including Uber, Lyft, and Deliv, to bring customers' orders to their homes. Walmart customers would be able to shop using the company's online grocery service at grocery.walmart.com, then request delivery at checkout for a small fee. The first tests were planned to go live in Denver and Phoenix.[167] Walmart announced on March 14, 2018, that it would expand online delivery to 100 metropolitan regions in the United States, the equivalent of 40 percent of households, by the end of the year of 2018.[168]

Walmart's Winemakers Selection private label wine was introduced in June 2018 in about 1,100 stores. The wine, from domestic and international sources, was described by Washington Post food and wine columnist Dave McIntyre as notably good for the inexpensive ($11 to $16 per bottle) price level.[169]

In October 2019, Walmart announced that customers in 2,000 locations in 29 states can use the grocery pickup service for their adult beverage purchases. Walmart will also deliver adult beverages from nearly 200 stores across California and Florida.[170]

In February 2020, Walmart announced a new membership program called, "Walmart +". The news came shortly after Walmart announced the discontinuation of its personal shopping service, Jetblack.[171][172]

Numbers of stores by state[edit]

Locations as of July 30, 2021

Walmart International[edit]

As of October 31, 2021,[update] Walmart's international operations comprised 5,224 stores[3] and 800,000 workers in 23 countries outside the United States.[225] There are wholly owned operations in Argentina, Brazil, Canada, and the UK. With 2.2 million employees worldwide, the company is the largest private employer in the U.S. and Mexico, and one of the largest in Canada.[7] In fiscal 2019 Walmart's international division sales were US$120.824 billion, or 23.7 percent of total sales.[14][15] International retail units range from 1,400 to 186,000 square feet (130 to 17,280 square meters), while wholesale units range from 24,000 to 156,000 square feet (2,200 to 14,500 square meters).[12] Judith McKenna is the president and CEO.[226]

Central America[edit]

Walmart also owns 51 percent of the Central American Retail Holding Company (CARHCO), which, as of October 31, 2021,[update] consists of 864 stores, including 263 stores in Guatemala (under the Paiz [27 locations], Walmart Supercenter [10 locations], Despensa Familiar [181 locations], and Maxi Dispensa [45 locations] banners),[3] 102 stores in El Salvador (under the Despensa Familiar [63 locations], La Despensa de Don Juan [17 locations], Walmart Supercenter [6 locations], and Maxi Despensa [16 locations] banners),[3] 111 stores in Honduras (including the Paiz [8 locations], Walmart Supercenter [4 locations], Dispensa Familiar [71 locations], and Maxi Despensa [28 locations] banners),[3] 102 stores in Nicaragua (including the Pali [71 locations], La Unión [9 locations], Maxi Pali [20 locations], and Walmart Supercenter [2 locations] banners),[3] and 286 stores in Costa Rica (including the Maxi Pali [48 locations], Mas X Menos [39 locations], Walmart Supercenter [14 locations], and Pali [185 locations] banners[3]).[227]

Chile[edit]

In January 2009, the company acquired a controlling interest in the largest grocer in Chile, Distribución y Servicio D&S SA.[228][229] In 2010, the company was renamed Walmart Chile.[230] As of October 31, 2021,[update] Walmart Chile operates 382 stores under the banners Lider Hiper (97 locations), Lider Express (153 locations), Superbodega Acuenta (119 locations), Ekono (2 locations), and Central Mayorista (11 locations).[3]

Mexico[edit]

Main article: Walmart de México y Centroamérica

As of October 31, 2021,[update] Walmart's Mexico division, the largest outside the U.S., consisted of 2,703 stores.[3] Walmart in Mexico operates Walmart Supercenter (291 locations), Sam's Club (165 locations), Bodega Aurrera (558 locations), Mi Bodega Aurrera (419 locations), Bodega Aurrera Express (1,173 locations), and Superama (97 locations).[3]

Canada[edit]

Main article: Walmart Canada

Walmart has operated in Canada since it acquired 122 stores comprising the Woolco division of Woolworth Canada, Inc on January 14, 1994.[231] As of October 31, 2021,[update] it operates 408 locations (including 343 supercentres and 65 discount stores)[3] and, as of June 2015,[update] it employs 89,358 people, with a local home office in Mississauga, Ontario.[232] Walmart Canada's first three Supercentres (spelled in Canadian English) opened in November 2006 in Ancaster, London, and Stouffville, Ontario.[233] The 100th Canadian Supercentre opened in July 2010, in Victoria, British Columbia.

In 2010, approximately one year after its incorporation of Schedule 2 (foreign-owned, deposit-taking) of Canada's Bank Act,[234] Walmart Canada Bank was introduced with the launch of the Walmart (Canada) Rewards MasterCard.[235] Less than ten years later, however, on May 17, 2018, Wal-Mart Canada announced it had reached a definitive agreement to sell Wal-Mart Canada Bank to First National co-founder Stephen Smith and private equity firm Centerbridge Partners, L.P., on undisclosed financial terms, though it added that it would still be issuer of the Walmart (Canada) Rewards MasterCard.[236]

On April 1, 2019, Centerbridge Partners, L.P. and Stephen Smith jointly announced the closing of the previously announced acquisition of Wal-Mart Canada Bank and that it was to be renamed Duo Bank of Canada, to be styled simply as Duo Bank.[237][238] Though exact ownership percentages were never revealed in either company announcement, it has also since been revealed that Duo Bank was reclassified as a Schedule 1 (domestic, deposit-taking)[239][240] federally chartered bank of the Bank Act in Canada from the Schedule 2 (foreign-owned or -controlled, deposit-taking)[240] that it had been, which indicates that Stephen Smith, as a noted Canadian businessman, is in a controlling position.

Africa[edit]

On September 28, 2010, Walmart announced it would buy Massmart Holdings Ltd. of Johannesburg, South Africa in a deal worth over US$4 billion giving the company its first footprint in Africa.[241] As of October 31, 2021,[update] it has 415 stores, including 365 stores in South Africa (under the banners Game Foodco [79 locations], CBW [41 locations], Game [40 locations], Builders Express [50 locations], Builders Warehouse [35 locations], Cambridge [42 locations], Rhino [15 locations], Makro [23 locations], Builders Trade Depot [9 locations], Jumbo [13 locations], and Builders Superstore [18 locations]),[3] 11 stores in Botswana (under the banners CBW [7 locations], Game Foodco [2 locations], and Builders Warehouse [2 locations]),[3] 4 stores in Ghana (under the Game Foodco banner),[3] 4 stores in Kenya (under the banners Game Foodco [3 locations] and Builders Warehouse [1 location]),[3] 3 stores in Lesotho (under the banners CBW [2 locations] and Game Foodco [1 location]), 2 stores in Malawi (under the Game banner),[3] 6 stores in Mozambique (under the banners Builders Warehouse [2 locations], Game Foodco [2 locations], CBW [1 location], and Builders Express [1 location]),[3] 5 stores in Namibia (under the banners Game Foodco [4 locations] and Game [1 location]),[3] 5 stores in Nigeria (under the banners Game [3 locations] and Game Foodco [2 location]),[3] 1 store in Swaziland (under the CBW banner),[3] 1 store in Tanzania (under the Game banner),[3] 1 store in Uganda (under the Game banner),[3] and 7 stores in Zambia (under the banners CBW [1 location], Game [3 locations], Builders Warehouse [2 locations], and Builders Express [1 location]).[3]

China[edit]

An aisle in a Walmart store in China
A Walmart in Hangzhou, China in February 2017

Walmart has joint ventures in China and several majority-owned subsidiaries. As of October 31, 2021,[update] Walmart China (沃尔玛 Wò'ērmǎ)[242] operates 423 stores under the Walmart Supercenter (387 locations) and Sam's Club (36 locations) banners.[3]

In February 2012, Walmart announced that the company raised its stake to 51 percent in Chinese online supermarket Yihaodian to tap rising consumer wealth and help the company offer more products. Walmart took full ownership in July 2015.[243]

India[edit]

In November 2006, the company announced a joint venture with Bharti Enterprises to operate in India. As foreign corporations were not allowed to enter the retail sector directly, Walmart operated through franchises and handled the wholesale end of the business.[244] The partnership involved two joint ventures—Bharti manages the front end, involving opening of retail outlets while Walmart takes care of the back end, such as cold chains and logistics. Walmart operates stores in India under the name Best Price Modern Wholesale.[245] The first store opened in Amritsar on May 30, 2009. On September 14, 2012, the Government of India approved 51 percent FDI in multi-brand retails, subject to approval by individual states, effective September 20, 2012.[246][247] Scott Price, Walmart's president and CEO for Asia, told The Wall Street Journal that the company would be able to start opening Walmart stores in India within two years.[248] Expansion into India faced some significant problems. In November 2012, Walmart admitted to spending US$25 million lobbying the Indian National Congress;[249] lobbying is conventionally considered bribery in India.[250] Walmart is conducting an internal investigation into potential violations of the Foreign Corrupt Practices Act.[251] Bharti Walmart suspended a number of employees, rumored to include its CFO and legal team, to ensure "a complete and thorough investigation".[252] As of October 31, 2021,[update] there are 29 Best Price locations.[3] In October 2013, Bharti and Walmart separated to pursue business independently.[253]

On May 9, 2018, Walmart announced its intent to acquire a 77% majority stake in the Indian e-commerce company Flipkart for $16 billion, in a deal that was completed on August 18, 2018.[254][255][256]

Setbacks[edit]

In the 1990s, Walmart tried with a large financial investment to get a foothold in both German and Indonesian retail markets.

Walmart entered Indonesia with the opening of stores in Lippo Supermall (now known as Supermal Karawaci) and Megamall Pluit (now known as Pluit Village) respectively, under a joint-venture agreement with local conglomerate Lippo Group. Both stores closed down due to the 1997 Asian financial crisis.[257][258][259]

In 1997, Walmart took over the supermarket chain Wertkauf with its 21 stores for DM 750 million[260] and the following year Walmart acquired 74 Interspar stores for DM 1.3 billion.[261][262] The German market at this point was an oligopoly with high competition among companies which used a similar low price strategy as Walmart. As a result, Walmart's low price strategy yielded no competitive advantage. Walmart's corporate culture was not viewed positively among employees and customers, particularly Walmart's "statement of ethics", which attempted to restrict relationships between employees, a possible violation of German labor law, and led to a public discussion in the media, resulting in a bad reputation among customers.[263][264] In July 2006, Walmart announced its withdrawal from Germany due to sustained losses. The stores were sold to the German company Metro during Walmart's fiscal third quarter.[265][266] Walmart did not disclose its losses from its German investment, but they were estimated to be around €3 billion.[267]

In 2004, Walmart bought the 118  stores in the Bompreço supermarket chain in northeastern Brazil. In late 2005, it took control of the Brazilian operations of Sonae Distribution Group through its new subsidiary, WMS Supermercados do Brasil, thus acquiring control of the Nacional and Mercadorama supermarket chains, the leaders in the Rio Grande do Sul and Paraná states, respectively. None of these stores were rebranded. As of January 2014,[update] Walmart operated 61 Bompreço supermarkets, 39 Hiper Bompreço stores. It also ran 57  Walmart Supercenters, 27  Sam's Clubs, and 174 Todo Dia stores. With the acquisition of Bompreço and Sonae, by 2010, Walmart was the third-largest supermarket chain in Brazil, behind Carrefour and Pão de Açúcar.[268]

Walmart Brasil, the operating company, has its head office in Barueri, São Paulo State, and regional offices in Curitiba, Paraná; Porto Alegre, Rio Grande do Sul; Recife, Pernambuco; and Salvador, Bahia.[269] Walmart Brasil operates under the banners Todo Dia, Nacional, Bompreço, Walmart Supercenter, Maxxi Atacado, Hipermercado Big, Hiper Bompreço, Sam's Club, Mercadorama, Walmart Posto (Gas Station), Supermercado Todo Dia, and Hiper Todo Dia. Recently, the company started the conversion process of all Hiper Bompreço and Big stores into Walmart Supercenters and Bompreço, Nacional and Mercadorama stores into the Walmart Supermercado brand.

Since August 2018, Walmart Inc. only holds a minority stake in Walmart Brasil, which was renamed Grupo Big on August 12, 2019,[270] with 20% of the company's shares, and private equity firm Advent International holding 80% ownership of the company.[271] On March 24, 2021, it was announced that Carrefour would be acquiring Grupo Big.[272]

A Walmart Supercenter in Argentina in February 2019

Walmart Argentina was founded in 1995 and operates stores under the banners Walmart Supercenter, Changomas, Mi Changomas, and Punto Mayorista. On November 6, 2020, it was announced that Walmart has sold its Argentine operations to Grupo de Narváez.[273]

ASDA Supermarket in Fife, Scotland

Walmart's UK subsidiary Asda (which retained its name after being acquired by Walmart) is based in Leeds and accounted for 42.7  percent of 2006 sales of Walmart's international division. In contrast to the U.S. operations, Asda was originally and still remains primarily a grocery chain, but with a stronger focus on non-food items than most UK supermarket chains other than Tesco. In 2010 Asda acquired stores from Netto UK. In addition to small suburban Asda Supermarkets,[3] larger stores are branded Supercentres.[3] Other banners include Asda Superstores, Asda Living, and Asda Petrol Fueling Station.[3][274] In July 2015, Asda updated its logo featuring the Walmart Asterisks behind the first 'A' in the Logo. In May 2018, Walmart announced plans to sell Asda to rival Sainsbury's for $10.1 billion. Under the terms of the deal, Walmart would have received a 42% stake in the combined company and about £3 billion in cash.[275] However, in April 2019, the United Kingdom's Competition and Markets Authority blocked the proposed sale of Asda to Sainsburys.[276]

On October 2, 2020, it was announced that Walmart will sell a majority stake of Asda to a consortium of Zuber and Mohsin Issa (the owners of EG Group) and private equity firm TDR Capital for £6.8bn, pending approval from the Competition and Markets Authority.[277]

In Japan, Walmart owned 100 percent of Seiyu (西友 Seiyū) as of 2008.[update][265][278] It operates under the Seiyu (Hypermarket), Seiyu (Supermarket), Seiyu (General Merchandise), Livin, and Sunny banners.[3] On November 16, 2020, Walmart announced they would be selling 65% of their shares in the company to the private-equity firm KKR in a deal valuing 329 stores and 34,600 employees at $1.6 billion. Walmart is supposed to retain 15% and a seat on the board, while a joint-venture between KKR and Japanese company Rakuten Inc. will receive 20%.[279]

Corruption charges[edit]

An April 2012 investigation by The New York Times reported the allegations of a former executive of Walmart de Mexico that, in September 2005, the company had paid bribes via local fixers to officials throughout Mexico in exchange for construction permits, information, and other favors, which gave Walmart a substantial advantage over competitors.[280] Walmart investigators found credible evidence that Mexican and American laws had been broken. Concerns were also raised that Walmart executives in the United States had "hushed up" the allegations. A follow-up investigation by The New York Times, published December 17, 2012, revealed evidence that regulatory permission for siting, construction, and operation of nineteen stores had been obtained through bribery. There was evidence that a bribe of US$52,000 was paid to change a zoning map, which enabled the opening of a Walmart store a mile from a historical site in San Juan Teotihuacán in 2004.[281] After the initial article was released, Walmart released a statement denying the allegations and describing its anti-corruption policy. While an official Walmart report states that it had found no evidence of corruption, the article alleges that previous internal reports had indeed turned up such evidence before the story became public.[282]Forbes magazine contributor Adam Hartung also commented that the bribery scandal was a reflection of Walmart's "serious management and strategy troubles", stating, "[s]candals are now commonplace ... [e]ach scandal points out that Walmart's strategy is harder to navigate and is running into big problems".[283]

In 2012, there was an incident with CJ's Seafood, a crawfish processing firm in Louisiana that was partnered with Walmart, that eventually gained media attention for the mistreatment of its 40 H-2B visa workers from Mexico. These workers experienced harsh living conditions in tightly packed trailers outside of the work facility, physical threats, verbal abuse, and were forced to work day-long shifts. Many of the workers were afraid to take action about the abuse due to the fact that the manager threatened the lives of their family members in the U.S. and Mexico if the abuse were to be reported. Eight of the workers confronted management at CJ's Seafood about the mistreatment; however, the management denied the abuse allegations and the workers went on strike. The workers then took their stories to Walmart due to their partnership with CJ's. While Walmart was investigating the situation, the workers collected 150,000 signatures of supporters who agreed that Walmart should stand by the workers and take action. In June 2012, the visa workers held a protest and day-long hunger strike outside of the apartment building where a Walmart board member resided. Following this protest, Walmart announced its final decision to no longer work with CJ's Seafood. Less than a month later, the Department of Labor fined CJ's Seafood "approximately $460,000 in back-pay, safety violations, wage and hour violations, civil damages, and fines for abuses to the H-2B program. The company has since shut down."[284]

As of December 2012,[update] internal investigations were ongoing into possible violations of the Foreign Corrupt Practices Act.[285] Walmart has invested US$99 million on internal investigations, which expanded beyond Mexico to implicate operations in China, Brazil, and India.[286][287] The case has added fuel to the debate as to whether foreign investment will result in increased prosperity, or if it merely allows local retail trade and economic policy to be taken over by "foreign financial and corporate interests".[288][289]

Sam's Club[edit]

Main article: Sam's Club

Sam's Club is a chain of warehouse clubs that sell groceries and general merchandise, often in bulk. Locations generally range in size from 32,000–168,000 sq ft (3,000–15,600 m2), with an average club size of approximately 134,000 sq ft (12,400 m2).[12] The first Sam's Club was opened by Walmart, Inc. in 1983 in Midwest City, Oklahoma[290] under the name "Sam's Wholesale Club". The chain was named after its founder Sam Walton. As of October 31, 2021, Sam's Club operated 600 membership warehouse clubs and accounted for 11.3% of Walmart's revenue at $57.839 billion in fiscal year 2019.[14][291] Kathryn McLay is the president and CEO.[226][292]

Global eCommerce[edit]

Based in San Bruno, California, Walmart's Global eCommerce division provides online retailing for Walmart, Sam's Club, Asda, and all other international brands. There are several locations in the United States in California and Oregon: San Bruno, Sunnyvale, Brisbane, and Portland. Locations outside of the United States include Shanghai (China), Leeds (United Kingdom), and Bangalore (India).[226]

Subsidiaries[edit]

Private label brands[edit]

Main article: List of Walmart brands

About 40 percent of products sold in Walmart are private labels, which are produced for the company through contracts with manufacturers. Walmart began offering private label brands in 1991, with the launch of Sam's Choice, a line of drinks produced by Cott Beverages for Walmart. Sam's Choice quickly became popular and by 1993, was the third-most-popular beverage brand in the United States.[293] Other Walmart brands include Great Value and Equate in the U.S. and Canada and Smart Price in Britain. A 2006 study talked of "the magnitude of mind-share Walmart appears to hold in the shoppers' minds when it comes to the awareness of private label brands and retailers."[294]

Entertainment[edit]

In 2010, the company teamed with Procter & Gamble to produce Secrets of the Mountain and The Jensen Project, two-hour family movies which featured the characters using Walmart and Procter & Gamble-branded products. The Jensen Project also featured a preview of a product to be released in several months in Walmart stores.[295][296] A third movie, A Walk in My Shoes, also aired in 2010 and a fourth is in production.[when?][297] Walmart's director of brand marketing also serves as co-chair of the Association of National Advertisers's Alliance for Family Entertainment.[298]

Online commerce acquisitions and plans[edit]

In September 2016, Walmart purchased e-commerce company Jet.com, founded in 2014 by Marc Lore, to start competing with Amazon.com. Jet.com has acquired its own share of online retailers such as Hayneedle in March 2016, Shoebuy.com in December 2016, and ModCloth in March 2017. Walmart also acquired Parcel, a delivery service in New York, on September 29, 2017.[299][300]

On February 15, 2017, Walmart acquired Moosejaw, an online active outdoor retailer, for approximately $51 million. Moosejaw brought with it partnerships with more than 400 brands, including Patagonia, The North Face, Marmot, and Arc'teryx.[301]

Marc Lore, Walmart's U.S. e-commerce CEO, said that Walmart's existing physical infrastructure of almost 5,000 stores around the U.S. will enhance their digital expansion by doubling as warehouses for e-commerce without increasing overhead.[302] As of 2017,[update] Walmart offers in-store pickup for online orders at 1,000 stores with plans to eventually expand the service to all of its stores.[303]

On May 9, 2018, Walmart announced its intent to acquire a 77% controlling stake in the Indian e-commerce website Flipkart for $16 billion[304] (beating bids by Amazon.com), subject to regulatory approval. Following its completion, the website's management will report to Marc Lore.[305][306][307] Completion of the deal was announced on August 18, 2018.[308]

The company's partnership with subscription service Kidbox was announced on April 16, 2019.[309]

Corporate affairs[edit]

Walmart is headquartered in the Walmart Home Office complex in Bentonville, Arkansas. The company's business model is based on selling a wide variety of general merchandise at low prices.[10] Doug McMillon became Walmart's CEO on February 1, 2014. He has also worked as the head of Sam's Club and Walmart International.[310] The company refers to its employees as "associates". All Walmart stores in the U.S. and Canada also have designated "greeters" at the entrance, a practice pioneered by Sam Walton and later imitated by other retailers. Greeters are trained to help shoppers find what they want and answer their questions.[311]

For many years, associates were identified in the store by their signature blue vest, but this practice was discontinued in June 2007 and replaced with khaki pants and polo shirts. The wardrobe change was part of a larger corporate overhaul to increase sales and rejuvenate the company's stock price.[312] In September 2014, the uniform was again updated to bring back a vest (paid for by the company) for store employees over the same polos and khaki or black pants paid for by the employee. The vest is navy blue for Walmart employees at Supercenters and discounts stores, lime green for Walmart Neighborhood Market employees, and yellow for self-check-out associates; door greeters, and customer service managers. Both state "Proud Walmart Associate" on the left breast and the "Spark" logo covering the back.[313] Reportedly one of the main reasons the vest was reintroduced was that some customers had trouble identifying employees.[314] In 2016, self-checkout associates, door greeters and customer service managers began wearing a yellow vest to be better seen by customers. By requiring employees to wear uniforms that are made up of standard "streetwear", Walmart is not required to purchase the uniforms or reimburse employees which are required in some states, as long as that clothing can be worn elsewhere. Businesses are only legally required to pay for branded shirts and pants or clothes that would be difficult to wear outside of work.[315]

Unlike many other retailers, Walmart does not charge slotting fees to suppliers for their products to appear in the store.[316] Instead, it focuses on selling more-popular products and provides incentives for store managers to drop unpopular products.[316]

From 2006 to 2010, the company eliminated its layaway program. In 2011, the company revived its layaway program.[317][318]

Walmart introduced its Site-To-Store program in 2007, after testing the program since 2004 on a limited basis. The program allows walmart.com customers to buy goods online with a free shipping option, and have goods shipped to the nearest store for pickup.[319]

On September 15, 2017, Walmart announced that it would build a new headquarters in Bentonville to replace its current 1971 building and consolidate operations that have spread out to 20 different buildings throughout Bentonville.[320]

According to watchdog group Documented, in 2020 Walmart contributed $140,000 to the Rule of Law Defense Fund, a fund-raising arm of the Republican Attorneys General Association.[321]

Finance and governance[edit]

For the fiscal year ending January 31, 2019, Walmart reported net income of US$6.67 billion on $514.405 billion of revenue. The company's international operations accounted for $120.824 billion, or 23.7 percent, of its $510.329 billion of sales.[14][6] Walmart is the world's 29th-largest public corporation, according to the Forbes Global 2000 list, and the largest public corporation when ranked by revenue.[322]

Walmart is governed by a twelve-member board of directors elected annually by shareholders. Gregory B. Penner, son-in-law of S. Robson Walton and the grandson-in-law of Sam Walton, serves as chairman of the board. Doug McMillon serves as president and chief executive officer. Current members of the board are:[323][6][324]

  • Gregory B. Penner, chairman of the board of directors of Walmart Inc. and general partner of Madrone Capital Partners
  • Cesar Conde, chairman of NBCUniversal International Group and NBCUniversal Telemundo Enterprises
  • Timothy P. Flynn, retired CEO of KPMG International
  • Sarah Friar, CEO of Nextdoor
  • Carla A. Harris, Vice-chairman of Wealth Management, head of multicultural client strategy, managing director, and senior client advisor at Morgan Stanley
  • Tom Horton, senior advisor at Warburg Pincus, LLC, and retired chairman and CEO of American Airlines
  • Marissa A. Mayer, co-founder of Lumi Labs, Inc., and former president and CEO of Yahoo!, Inc.
  • Doug McMillon, president and CEO of Walmart
  • Steven S. Reinemund, retired dean of business at Wake Forest University and retired chairman and CEO of PepsiCo, Inc.
  • Randall Stephenson, retired chairman and CEO of AT&T Inc.
  • S. Robson "Rob" Walton, retired chairman of the board of directors of Walmart Inc.
  • Steuart Walton, founder of RZC Investments, LLC.

Notable former members of the board include Hillary Clinton (1985–1992)[325] and Tom Coughlin (2003–2004), the latter having served as vice chairman. Clinton left the board before the 1992 U.S. presidential election, and Coughlin left in December 2005 after pleading guilty to wire fraud and tax evasion for stealing hundreds of thousands of dollars from Walmart.[326]

Источник: https://en.wikipedia.org/wiki/Walmart
walmart complaint phone number

Wal-Mart worker fired after 18 years for turning in $350 cash found in Niskayuna store parking lot too slowly

He was called into a manager's office, interrogated and terminated for "gross misconduct."

His offense? He waited about 30 minutes before he turned in the money.

"The only thing I did wrong was hesitate," Walsh said, who is 45. "I didn't steal anything. They didn't give me any warning. They just fired me."

The firing happened on the same day that Thomas Smith, 52, of Albany, an East Greenbush Wal-Mart employee, was fired for redeeming $2 worth of cans and bottles left behind in a shopping cart.

Worker rights advocates are organizing a Wal-Mart boycott through Jan. 1 and additional East Greenbush store demonstrations in response to Smith's controversial termination.

In the Niskayuna incident, a manager at the store, located on State Street in Mansion Square, said Tuesday she could not discuss Walsh's firing. A Wal-Mart spokesman, Aaron Mullins, said he had no comment.

Walsh said he found a $5 bill in the parking lot and immediately went inside and turned it over to a manager. When he went back outside — his job involved picking up garbage and collecting stray shopping carts — he found a small stack of bills, $20s and $10s, in the parking lot. It was not in an envelope and bore no identification.

He completed his task and when he got a moment, he counted the cash: $350. He stuffed it in his pants pocket. He went back inside the store, which is adjacent to a Berkshire Bank branch, and was about to turn in the bundle when he heard a commotion.

"A woman was yelling at a manager, freaking out that she lost her money and I got nervous," said Walsh, who speaks haltingly and has anxiety issues. "I kind of froze and didn't want any trouble."

Walsh returned to his job, which included cleaning the bathrooms, and he gave a manager the $350 in cash about 30 minutes after he found it. The manager took the money and Walsh heard nothing more.

Two days later, a manager showed him a surveillance tape that was time-stamped and confirmed that roughly 30 minutes elapsed from the time a camera captured Walsh's discovery of the cash and when he turned it in.

"They didn't let me explain and said they knew what happened. They told me how it happened in a way they wanted it to go," Walsh said. He was told to sign a statement, but was not given a copy. He was told to turn in his badge and his employee 10 percent discount card. He was fired for "gross misconduct."

Walsh, who has a general equivalency diploma from Mont Pleasant High School in Schenectady, worked at the Glenville Wal-Mart for 10 years and other Wal-Mart stores in the area before being shifted to the Niskayuna store. It's one-quarter the size of a standard Wal-Mart Supercenter and includes a grocery, pharmacy, deli and bakery.

"I enjoyed my job, I was a good employee and always got to work on time," he said. "I got treated like a common criminal."

In all his years as a Wal-Mart worker, including computer-based training, Walsh said he never received a handbook of employee rules or company policy about items found in the parking lot.

Walsh got a raise in September to $14.35 an hour, near a $15 cap for a maintenance worker. He was a full-time employee who worked 40 hours per week.

More for you

The timing of his firing also upset Walsh because he lost out on his 20 percent employee holiday discount and fell short of a coveted 10 percent lifetime discount card for 20-year employees.

"I was really looking forward to that lifetime discount card in two more years. They took that from me," Walsh said.

Without a paycheck, he is struggling to pay his $680 monthly rent and car payment. His wife is on disability for anxiety and depression.

"I got scared and didn't go about returning the money in the right way," he said. "I told them I was sorry. I thought they would have given me a warning or suspended me. Instead, they just fired me."

He has applied for maintenance jobs at Target, Lowe's, BJ's, ShopRite and Ellis Hospital.

Meanwhile, Smith was hired by a local property maintenance company at $12 an hour, $3 more than his Wal-Mart wage.

[email protected]518-454-5623@PaulGrondahl

Источник: https://www.timesunion.com/local/article/Boycott-begun-against-Wal-Mart-in-support-of-6667590.php

Walmart

American multinational retail chain

This article is about the retail chain. For other uses, see Walmart (disambiguation).

Walmart logo.svg

Walmart's current logo since 2008

Walmart Home Office.jpg

Walmart Home Office (headquarters) in December 2012

Formerly
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)
TypePublic

Traded as

ISINUS9311421039
IndustryRetail
Founded
FounderSam Walton
Headquarters

Bentonville, Arkansas

,

U.S.

Number of locations

Decrease 10,566 stores worldwide (October 31, 2021)[3]

Area served

Worldwide

Key people

ProductsSupermarket, Hypermarket, Superstore, Convenience shop
Services
RevenueIncreaseUS$559.2 billion (2021)[4]

Operating income

IncreaseUS$22.55 billion (2021)[4]

Net income

IncreaseUS$13.70 billion (2021)[4]
Total assetsIncreaseUS$252.5 billion (2021)[4]
Total equityIncreaseUS$87.53 billion (2021)[4]
OwnerWalton family (50.85%)[5]

Number of employees

2,300,000 (2021)[4]
Divisions
  • Walmart U.S.
  • Walmart International
  • Sam's Club
  • Global eCommerce
SubsidiariesList of subsidiaries
Websitewalmart.com
Footnotes / references
[6][7][8]

Walmart Inc. (; formerly Wal-Mart Stores, Inc.) is an American multinational retail corporation that operates a chain of hypermarkets (also called supercenters), discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas.[9] The company was founded by Sam Walton in nearby Rogers, Arkansas in 1962 and incorporated under Delaware General Corporation Law on October 31, 1969. It also owns and operates Sam's Club retail warehouses.[10][11] As of October 31, 2021,[update] Walmart has 10,566 stores and clubs in 24 countries, operating under 48 different names.[3][12] The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, and as Flipkart Wholesale in India. It has wholly owned operations in Chile, Canada, and South Africa. Since August 2018, Walmart holds only a minority stake in Walmart Brasil, which was renamed Grupo Big in August 2019, with 20 percent of the company's shares, and private equity firm Advent International holding 80 percent ownership of the company.

Walmart is the world's largest company by revenue, with US$548.743 billion, according to the FortuneGlobal 500 list in 2020. It is also the largest private employer in the world with 2.2 million employees. It is a publicly traded family-owned business, as the company is controlled by the Walton family. Sam Walton's heirs own over 50 percent of Walmart through both their holding company Walton Enterprises and their individual holdings.[13] Walmart was the largest United States grocery retailer in 2019, and 65 percent of Walmart's US$510.329 billion sales came from U.S. operations.[14][15]

Walmart was listed on the New York Stock Exchange in 1972. By 1988, it was the most profitable retailer in the U.S.,[16] and it had become the largest in terms of revenue by October 1989.[17] The company was originally geographically limited to the South and lower Midwest, but it had stores from coast to coast by the early 1990s. Sam's Club opened in New Jersey in November 1989, and the first California outlet opened in Lancaster, in July 1990. A Walmart in York, Pennsylvania, opened in October 1990, the first main store in the Northeast.[18]

Walmart's investments outside the U.S. have seen mixed results. Its operations and subsidiaries in Canada,[19] the United Kingdom,[20] Central America, South America, and China are successful, but its ventures failed in Germany, Japan, and South Korea.[21][22][23]

History[edit]

Main article: History of Walmart

1945–1969: Early history[edit]

Picture of Sam Walton's original Five and Dime store in Bentonville, Arkansas, now serving as The Walmart Museum.
Sam Walton's original Walton's Five and Dime Store in Bentonville, Arkansas, now serving as The Walmart Museum

In 1945, businessman and former J. C. Penney employee Sam Walton bought a branch of the Ben Franklin stores from the Butler Brothers.[24] His primary focus was selling products at low prices to get higher-volume sales at a lower profit margin, portraying it as a crusade for the consumer. He experienced setbacks because the lease price and branch purchase were unusually high, but he was able to find lower-cost suppliers than those used by other stores and was consequently able to undercut his competitors on pricing.[25] Sales increased 45 percent in his first year of ownership to US$105,000 in revenue, which increased to $140,000 the next year and $175,000 the year after that. Within the fifth year, the store was generating $250,000 in revenue. The lease then expired for the location and Walton was unable to reach an agreement for renewal, so he opened up a new store at 105 N. Main Street in Bentonville, naming it "Walton's Five and Dime".[25][26] That store is now the Walmart Museum.[27]

On July 2, 1962, Walton opened the first Wal-Mart Discount City store at 719 W. Walnut Street in Rogers, Arkansas. Its design was inspired by Ann & Hope, which Walton visited in 1961, as did Kmart founder Harry B. Cunningham.[28][29] The building is now occupied by a hardware store and an antiques mall, while the company's "Store #1" has since expanded to a Supercenter several blocks west at 2110 W. Walnut Street. Within its first five years, the company expanded to 18 stores in Arkansas and reached $9 million in sales.[30] In 1968, it opened its first stores outside Arkansas in Sikeston, Missouri and Claremore, Oklahoma.[31]

1969–1990: Incorporation and growth as a regional power[edit]

The company was incorporated as Wal-Mart, Inc. on October 31, 1969, and changed its name to Wal-Mart Stores, Inc. in 1970. The same year, the company opened a home office and first distribution center in Bentonville, Arkansas. It had 38 stores operating with 1,500 employees and sales of $44.2 million. It began trading stock as a publicly held company on October 1, 1970, and was soon listed on the New York Stock Exchange. The first stock split occurred in May 1971 at a price of $47 per share. By this time, Walmart was operating in five states: Arkansas, Kansas, Louisiana, Missouri, and Oklahoma; it entered Tennessee in 1973 and Kentucky and Mississippi in 1974. As the company moved into Texas in 1975, there were 125 stores with 7,500 employees and total sales of $340.3  million.[31]

In the 1980s, Walmart continued to grow rapidly, and by the company's 25th anniversary in 1987, there were 1,198 stores with sales of $15.9  billion and 200,000 associates.[31]

This year also marked the completion of the company's satellite network, a $24 million investment linking all stores with two-way voice and data transmissions and walmart complaint phone number video communications with the Bentonville office. At the time, the company was the largest private satellite network, allowing the corporate office to track inventory and sales and to instantly communicate to stores.[32] By 1984, Sam Walton had begun to source between 6% and 40% of his company's products from China.[33] In 1988, Walton stepped down as CEO and was replaced by David Glass.[34] Walton remained as chairman of the board. During this year, the first Walmart Supercenter opened in Washington, MO.[35]

With the contribution of its superstores, the company surpassed Toys "R" Us in toy sales in 1998.[36][37]

1990–2005: Retail rise to multinational status[edit]

Logo used 1992–2008, still used in some locations and on many semi-truck trailers.

While it was the third-largest retailer in the United States, Walmart was more profitable than rivals Kmart and Sears by the late 1980s. By 1990, it became the largest U.S. retailer by revenue.[38]

Prior to the summer of 1990, Walmart had no presence on the West Coast or in the Northeast (except for a single Sam's Club in New Jersey which opened in November 1989), but in July and October that year, it opened its first stores in California and Pennsylvania, respectively. By the mid-1990s, it was the most powerful retailer in the U.S. and expanded into Mexico in 1991 and Canada in 1994.[39] Walmart stores opened throughout the rest of the U.S., with Vermont being the last state to get a store in 1995.[40]

The company also opened stores outside North America, entering South America in 1995 with stores in Argentina and Brazil; and Europe in July 1999, buying Asda in the United Kingdom for US$10 billion.[41]

In 1997, Walmart was added to the Dow Jones Industrial Average.[42]

In 1998, Walmart introduced the Neighborhood Market concept with three stores in Arkansas.[43] By 2005, estimates indicate that the company controlled about 20 percent of the retail grocery and consumables business.[44]

In 2000, H. Lee Scott became Walmart's president and CEO as the company's sales increased to $165 billion.[45] In 2002, it was listed for the first time as America's largest corporation on the Fortune 500 list, with revenues of $219.8 billion and profits of $6.7 billion. It has remained there every year except 2006, 2009, and 2012.[46][47][48][49][50][51][52][53][54][55][56]

In 2005, Walmart reported US$312.4 billion in sales, more than 6,200 facilities around the world—including 3,800 stores in the United States and 2,800 elsewhere, employing more than 1.6 million associates. Its U.S. presence grew so rapidly that only small pockets of the country remained more than 60 miles (97 kilometers) from the nearest store.[57]

As Walmart expanded rapidly into the world's largest corporation, many critics worried about its effect on local communities, particularly small towns with many "mom and pop" stores. There have been several studies on the economic impact of Walmart on small towns and local businesses, jobs, and taxpayers. In one, Kenneth Stone, a professor of economics at Iowa State University, found that some small towns can lose almost half of their retail trade within ten years of a Walmart store opening.[58] However, in another study, he compared the changes to what small-town shops had faced in the past—including the development of the railroads, the advent of the Sears Roebuck catalog, and the arrival of shopping malls—and concluded that shop owners who adapt to changes in the retail market can thrive after Walmart arrives.[58] A later study in collaboration with Mississippi State University showed that there are "both positive and negative impacts on existing stores in the area where the new supercenter locates."[59]

In the aftermath of Hurricane Katrina in September 2005, Walmart used its logistics network to organize a rapid response to the disaster, donating $20 million, 1,500 truckloads of merchandise, food for 100,000 meals, and the promise of a job for every one of its displaced workers.[60] An independent study by Steven Horwitz of St. Lawrence University found that Walmart, The Home Depot, and Lowe's made use of their local knowledge about supply chains, infrastructure, decision makers and other resources to provide emergency supplies and reopen stores well before the Federal Emergency Management Agency (FEMA) began its response.[61] While the company was overall lauded for its quick response amidst criticism of FEMA, several critics were quick to point out that there still remained issues with the company's labor relations.[62]

2005–2010: Initiatives[edit]

Environmental initiatives[edit]

In November 2005, Walmart announced several environmental measures to increase energy efficiency and improve its overall environmental record, which had previously been lacking.[63] The company's primary goals included spending $500 million a year to increase fuel efficiency in Walmart's truck fleet by 25 percent over three years and double it within ten; reduce greenhouse gas emissions by 20 percent in seven years; reduce energy use at stores by 30 percent; and cut solid waste from U.S. stores and Sam's Clubs by 25 percent in three years. CEO Lee Scott said that Walmart's goal was to be a "good steward of the environment" and ultimately use only renewable energy sources and produce zero waste.[64] The company also designed three new experimental stores with wind turbines, photovoltaic solar panels, biofuel-capable boilers, water-cooled refrigerators, and xeriscape gardens.[65] In this time, Walmart also became the biggest seller of organic milk and the biggest buyer of organic cotton in the world, while reducing packaging and energy costs.[63] In 2007, the company worked with outside consultants to discover its total environmental impact and find areas for improvement. Walmart created its own electric company in Texas, Texas Retail Energy, planned to supply its stores with cheap power purchased at wholesale prices. Through this new venture, the company expected to save $15 million annually and also to lay the groundwork and infrastructure to sell electricity to Texas consumers in the future.[66]

Branding and store design changes[edit]

In 2006, Walmart announced that it would remodel its U.S. stores to help it appeal to a wider variety of demographics, including more affluent shoppers. As part of the initiative, the company launched a new store in Plano, Texas, that included high-end electronics, jewelry, expensive wines and a sushi bar.[67]

On September 12, 2007, Walmart introduced new advertising with the slogan, "Save money. Live better.", replacing "Always Low Prices, Always", which it had used since 1988. Global Insight, which conducted the research that supported the ads, found that Walmart's price level reduction resulted in savings for consumers of $287 billion in 2006, which equated to $957 per person or $2,500 per household (up 7.3 percent from the 2004 savings estimate of $2,329).[68]

On June 30, 2008, Walmart removed the hyphen from its logo and replaced the star with a Spark symbol that resembles a sunburst, flower, or star. The new logo received mixed reviews from design critics who questioned whether the new logo was as bold as those of competitors, such as the Target bullseye, or as instantly recognizable as the previous company logo, which was used for 18 years.[69] The new logo made its debut on the company's website on July 1, 2008, and its U.S. locations updated store logos in the fall of 2008.[70] Walmart Canada started to adopt the logo for its stores in early 2009.[71]

Acquisitions and employee benefits[edit]

On March 20, 2009, Walmart announced that it was paying a combined US$933.6 million in bonuses to every full and part-time hourly worker.[72] This was in addition to $788.8 million in profit sharing, 401(k) pension contributions, hundreds of millions of dollars walmart complaint phone number merchandise discounts, and contributions to the employees' stock purchase plan.[73] While the economy at large was in an ongoing recession, Walmart reported solid financial figures for the fiscal year ending January 31, 2009, with $401.2 billion in net sales, a gain of 7.2 percent from the prior year. Income from continuing operations increased 3 percent to $13.3 billion, and earnings per share rose 6 percent to $3.35.[citation needed]

On February 22, 2010, the company confirmed it was acquiring video streaming company Vudu, Inc. for an estimated $100 million.[74]

In May 2021, Walmart acquired the Israeli startup Zeekit startup for $200 million. Zeekit uses artificial intelligence to allow customers to try on clothing via a dynamic virtual platform.[75]

2011–2019[edit]

A truck converted to run on biofuel
A Walmart Pickup location in Canada

Walmart's truck fleet logs millions of miles each year, and the company planned to double the fleet's efficiency between 2005 and 2015.[76] The truck pictured is one of 15 based at Walmart's Buckeye, Arizona, distribution center that was converted to run on biofuel from reclaimed cooking grease made during food preparation at Walmart stores.[77]

In January 2011, Walmart announced a program to improve the nutritional value of its store brands over five years, gradually reducing the amount of salt and sugar and completely eliminating trans fat. Walmart also promised to negotiate with suppliers with respect to nutritional issues, reduce prices for whole foods and vegetables, and open stores in low-income areas, so-called "food deserts", where there are no supermarkets.[78] On April 23, 2011, the company announced that it was testing its new "Walmart To Go" home delivery system where customers will be able to order specific items offered on their website. The initial test walmart complaint phone number in San Jose, California, and the company has not yet said whether the delivery system will be rolled out nationwide.[79]

On November 14, 2012, Walmart launched its first mail subscription service called Goodies. Customers pay a $7 monthly subscription for five to eight delivered food samples each month, so they can try new foods.[80] The service shut down in late 2013.[81]

In August 2013, the firm announced it was in talks to acquire a majority stake in the Kenya-based supermarket chain, Naivas.[82]

In June 2014, some Walmart employees went on strike in major U.S. cities demanding higher wages.[83] In July 2014, American actor and comedian Tracy Morgan launched a lawsuit against Walmart seeking punitive damages over a multi-car pile-up which the suit alleges was caused by the driver of one of the firm's tractor-trailers who had not slept for 24 hours. Morgan's limousine was apparently hit by the trailer, injuring him and two fellow passengers and killing a fourth, fellow comedian James McNair.[84] Walmart settled with the McNair family for $10 million, while admitting no liability.[85] Morgan and Walmart reached a settlement in 2015 for an undisclosed amount,[86] though Walmart later accused its insurers of "bad faith" in refusing to pay the settlement.[87]

In 2015, the company closed five stores on short notice for plumbing repairs.[88] However, employees and the United Food and Commercial Workers International Union (UFCW) alleged some stores were closed in retaliation for strikes aimed at increasing wages and improving working conditions.[89] The UFCW filed a complaint with the National Labor Relations Board. All five stores have since reopened.[90]

In 2015, Walmart was the biggest US commercial producer of solar power with 142 MWcapacity, and had 17 energy storage projects.[91][92] This solar was primarily on rooftops, whereas there is an additional 20,000 m2 for solar canopies over parking lots.[93]

Walmart Supercenter in Grundy, Virginia(Store #3303). This store was built as part of a $200 million revitalization project.[94][95]The store was built on top of a two-story parking garage, the only one of its kind in the United States.[96]

On January 15, 2016, Walmart announced it would close 269 stores in 2016, affecting 16,000 workers.[97] One hundred and fifty-four of these stores earmarked for closure were in the U.S. (150 Walmart U.S. stores, 115 Walmart International stores, and 4 Sam's Clubs). Ninety-five percent of these U.S. stores were located, on average, 10 miles from another Walmart store.[98] The 269 stores represented less than 1 percent of global square footage and revenue for the company. All 102 locations of Walmart Express, which had been in a pilot program since 2011, were included in the closures. Walmart planned to focus on "strengthening Supercenters, optimizing Neighborhood Markets, growing the e-commerce business and expanding pickup services for customers". In fiscal 2017, the company plans to open between 50 and 60 Supercenters, 85 to 95 Neighborhood Markets, 7 to 10 Sam's Clubs, and 200 to 240 international locations.[98] At the end of fiscal 2017, Walmart opened 38 Supercenters and relocated, expanded or converted 21 discount stores into Supercenters, for a total of 59 Supercenters, and opened 69 Neighborhood Markets, 8 Sam's Clubs, and 173 international locations, and relocated, expanded or converted 4 locations for a total of 177 international locations. On August 8, 2016, Walmart announced a deal to acquire e-commerce website Jet.com for US$3.3 billion.[99][100] Jet.com co-founder and CEOMarc Lore stayed on to run Jet.com in addition to Walmart's existing U.S. e-commerce operation. The acquisition was structured as a payout of $3 billion in cash, and an additional $300 million in Walmart stock vested over time as part of an incentive bonus plan for Jet.com executives.[101] On October 19, 2016, Walmart announced it would partner with IBM and Tsinghua University to track the pork supply chain in China using blockchain.[102]

On February 15, 2017, Walmart announced the acquisition of Moosejaw, a leading online active outdoor retailer, for approximately $51 million. The acquisition closed on February 13, 2017.[103] On June 16, 2017, Walmart agreed to acquire the men's apparel company Bonobos for $310 million in an effort to expand its fashion holdings.[104] On September 29, 2017, Walmart acquired Parcel, a technology-based, same-day and last-mile delivery company in Brooklyn.[105] In 2018, Walmart started crowdsourcing delivery services to customers using drivers' private vehicles, under the brand "Spark".[106]

On December 6, 2017, Walmart announced that it will change its corporate name to Walmart Inc. from Wal-Mart Stores, Inc. effective February 1, 2018.[107][108]

On January 11, 2018, Walmart announced that 63 Sam's Club locations in cities including Memphis, Houston, Seattle, and others would be closing. Some of the stores had already liquidated, without notifying employees; some employees learned by a company-wide email delivered January 11. All of the 63 stores were gone from the Sam's Club website as of the morning of January 11. Walmart said that ten of the stores will become e-commerce distribution centers and employees can reapply to work at those locations. Business Insider magazine calculated that over 11,000 workers will be affected.[109][110] On the same day, Walmart announced that as a result of the new tax law, it would be raising Walmart starting wages, distributing bonuses, expanding its leave policies and contributing toward the cost of employees' adoptions. Doug McMillon, Walmart's CEO, said, "We are early in the stages of assessing the opportunities tax reform creates for us to invest in our customers and associates and to further strengthen our business, all of which should benefit our shareholders."[111]

In March 2018, Walmart announced that it is producing its own brand of meal kits in all of its stores that is priced under Blue Apron designed to serve two people.[112]

It was reported that Walmart is now looking at entering the subscription-video space, hoping to compete with Netflix and Amazon. They have enlisted the help of former Epix CEO, Mark Greenberg, to help develop a low-cost subscription video-streaming service.[113]

In September 2018, Walmart partnered with comedian and talk show host Ellen DeGeneres to launch a new brand of women's apparel and accessories called EV1.[114]

On February 26, 2019, Walmart announced that it had acquired Tel Aviv-based product review start-up Aspectiva for an undisclosed sum.[115]

In May 2019, Walmart announced the launch of free one-day shipping on more than 220,000 items with minimum purchase amount of $35.[116] The initiative first launched in Las Vegas and the Phoenix area.[117]

In September 2019, Walmart made the announcement that it would cease the sale of all e-cigarettes due to "regulatory complexity and uncertainty" over the products. Earlier in 2019, Walmart stopped selling fruit-flavored e-cigarette and had raised the minimum age to 21 for the purchase of products containing tobacco.[118] That same month, Walmart opened its first Health Center, a "medical mall" where customers can purchase primary care services, such as vision tests, dental exams and root canals, lab work, X-rays and EKGs, counseling, and fitness and diet classes. Prices walmart complaint phone number insurance were listed, for instance, at $30 for an annual physical and $45 for a counseling session.[119] Continuing with its health care initiative, they opened a 2,600 square feet (240 m2) health and wellness clinic prototype in Springdale, Arkansas just to expand services.[120]

As of October 2019, Walmart stopped selling all live fish walmart complaint phone number aquatic plants.[121]

2020s: Continuing growth and development[edit]

Signs on a Walmart indicated changes due to the COVID-19 pandemic

This decade, as with many other companies, started off very unorthodox and unusual, due to the large part of the coronavirus (COVID-19) pandemic, including store closures, limited store occupancy, and employment, along with social distancing protocols.

In March 2020, due to the pandemic, Walmart changed some of its employee benefits. Employees can now decide to stay home and take unpaid leave if they feel unable to work or uncomfortable coming to work. Additionally, Walmart employees who contract the virus will receive "up to two weeks of pay". After two weeks, hourly associates who are unable to return to work are eligible for up to 26 weeks in pay.[122] During this pandemic, people who work temporary receive $150 but for those who work full-time get a bonus of $300 issuing all of the employees more than $390M starting on June 5.[123] Previously during the pandemic on April 2, the bonus cash totaling was more than $365. In July 2020, Walmart announced that all customers would be required to wear masks in all stores nationwide, including Sam's Club.[124] In the third quarter of 2020, ending October 31, Walmart reported revenue of $134.7 billion, representing a year-on-year increase of 5.2 percent.[125]

In December 2020, Walmart launched a new service, Carrier Pickup, that allows the customers to schedule a return for a product bought online, in-store, or from a third-party vendor. These services can be initiated on the Walmart App or on the website.[126]

In January 2021, Walmart announced that the company is launching a fintech startup, with venture partner Ribbit Capital, to provide financial products for consumers and employees.[127]

In February 2021, Walmart acquired technology from Thunder Industries, which uses automation to create digital ads, to expand its online marketing capabilities.[128]

In August 2021, Walmart announced it would open its Spark crowdsource delivery to other businesses as a white-label service, competing with Postmates and online food ordering delivery companies.[106]

In December 2021, Walmart announced it will participate in the Stephens Investment Conference Wednesday, and the Morgan Stanley Virtual Global Consumer & Retail Conference.[129]

Operating divisions[edit]

Map of countries with Walmart stores
Legend:

  Current market locations

  Former market locations

  No current market locations

See also: List of assets owned by Walmart

Map of Walmart locations in the United States, as of December 2020[update]

Walmart's operations are organized into four divisions: Walmart U.S., Walmart International, Sam's Club and Global eCommerce.[130] The company offers various retail formats throughout these divisions, including supercenters, supermarkets, hypermarkets, warehouse clubs, cash-and-carry stores, home improvement, specialty electronics, restaurants, apparel stores, drugstores, convenience stores, and digital retail.[131]

Walmart U.S.[edit]

Walmart U.S. is the company's largest division, accounting for US$331.666 billion, or 65 percent of total sales, for fiscal 2019.[14][15] It consists of three retail formats that have become commonplace in the United States: Supercenters, Discount Stores, Neighborhood Markets, and other small formats. The discount stores sell a variety of mostly non-grocery products, though emphasis has now shifted towards supercenters, which include more groceries. As of October 31, 2021,[update] there are a total of 4,742 Walmart U.S. stores.[3] In the United States, 90 percent of the population resides within 10 miles of a Walmart store.[132] The total number of Walmart U.S. and Sam's Club combined is 5,342.[3]

The president and CEO of Walmart U.S. is John Furner.[133]

Walmart Supercenter[edit]

Walmart Supercenters, branded simply as "Walmart", are hypermarkets with sizes varying from 69,000 to 260,000 square feet (6,400 to 24,200 square meters), but averaging about 178,000 square feet (16,500 square meters).[12] These stock general merchandise and a full-service supermarket, including meat and poultry, baked goods, delicatessen, frozen foods, dairy products, garden produce, and fresh seafood. Many Walmart Supercenters also have a garden center, pet shop, pharmacy, Tire & Lube Express, optical center, one-hour photo processing lab, portrait studio, and numerous alcove shops, such as cellular phone stores, hair and nail salons, video rental stores, local bank branches (such as Woodforest National Bank branches in newer locations), and fast food outlets.

Many Walmart Supercenters have featured McDonald's restaurants, but in 2007, Walmart announced it would stop opening McDonald's restaurants at most of their newer stores. Most locations that opened up after the announcement had Subway as their restaurants, and some McDonald's inside the stores were replaced with Subways.[134]

Some locations also have fuel stations which sell gasoline distributed by Murphy USA (which spun off from Murphy Oil in 2013), Sunoco, Inc. ("Optima"), the Tesoro Corporation ("Mirastar"), USA Gasoline, and even now Walmart-branded gas stations.[135]

The first Supercenter opened in Washington, Missouri, in 1988. A similar concept, Hypermart USA, had opened a year earlier in Garland, Texas. All Hypermart USA stores were later closed or converted into Supercenters.

As of October 31, 2021,[update] there were 3,571 Walmart Supercenters in 49 of the 50 U.S. states, the District of Columbia, and Puerto Rico.[3] Hawaii is the only state to not have a Supercenter location. The largest Supercenter in the world, covering 260,000 square feet (24,000 square meters) on two floors, is located in Crossgates Commons in Albany, New York.[136]

A typical supercenter sells approximately 120,000 items, compared to the 35 million products sold in Walmart's online store.[137]

The "Supercenter" name has since been phased out, with these stores now simply referred to as "Walmart", since the company introduced the new Walmart logo in 2008. However, the branding is still used in Walmart's Canadian stores (spelled as "Supercentre" in Canadian English).[138]

Walmart Discount Store[edit]

Walmart Discount Stores, also branded as simply "Walmart", are discount department stores with sizes varying from 30,000 to 221,000 square feet (2,800 to 20,500 square meters), with the average store covering 106,000 square feet (9,800 square meters).[12] They carry general merchandise and limited groceries. Some newer and remodeled discount stores have an expanded grocery department, similar to Target's PFresh department. Many of these stores also feature a garden center, pharmacy, Tire & Lube Express, optical center, one-hour photo processing lab, portrait studio, a bank branch, a cell phone store, and a fast food outlet. Some also have gasoline stations.[135] Discount Stores were Walmart's original concept, though they have since been surpassed by Supercenters.

In 1990, Walmart opened its first Bud's Discount City location in Bentonville. Bud's operated as a closeout store, much like Big Lots. Many locations were opened to fulfill leases in shopping centers as Walmart stores left and moved into newly built Supercenters. All of the Bud's Discount City stores had closed or converted into Walmart Discount Stores by 1997.[139]

At its peak in 1996, there were 1,995 Walmart Discount Stores,[140] but as of October 31, 2021, that number was dropped to 371.[3]

Walmart Neighborhood Market[edit]

Walmart Neighborhood Market, sometimes branded as "Neighborhood Market by Walmart" or informally known as "Neighborhood Walmart", is Walmart's chain of smaller grocery stores ranging from 28,000 to 65,000 square feet (2,600 to 6,000 square meters) and averaging about 42,000 square feet (3,900 square meters), about a fifth of the size of a Walmart Supercenter.[12][141] The first Walmart Neighborhood Market opened ten years after the first Supercenter opened, yet Walmart renewed its focus on the smaller grocery store format in the 2010s.[142]

The stores focus on three of Walmart's major sales categories: groceries, which account for about 55 percent of the company's revenue,[143][144] pharmacy, and, at some stores, fuel.[145] For groceries and consumables, the stores sell fresh produce, deli and bakery items, prepared foods, meat, dairy, organic, general grocery and frozen foods, in addition to cleaning products and pet supplies.[141][146] Some stores offer wine and beer sales[141] and drive-through pharmacies.[147] Some stores, such as one at Midtown Center in Bentonville, Arkansas, offer made-to-order pizza with a seating area for eating.[147] Customers can also use Walmart's site-to-store operation and pick up online orders at Walmart Neighborhood Market stores just like the Supercenters[148]

Products at Walmart Neighborhood Market stores carry the same prices as those at Walmart's larger supercenters. A Moody's analyst said the wider company's pricing structure gives the chain of grocery stores a "competitive advantage" over competitors Whole Foods, Kroger and Trader Joe's.[145]

Neighborhood Market stores expanded slowly at first as a way to fill gaps between Walmart Supercenters and Discount Stores in existing markets.[149] In its first 12 years, the company opened about 180 Walmart Neighborhood Markets.[149] By 2010, Walmart said it was ready to accelerate its expansion plans for the grocery stores.[149] As of October 31, 2021,[update] there were 683 Walmart Neighborhood Markets,[3] each employing between 90 and 95 full-time and part-time workers.[150] There are also currently 12 Amigo supermarkets in Puerto Rico. The total number of Neighborhood Markets and Amigo combined is 695, while the total number of the former two and other small formats combined is 800.

Former stores and concepts[edit]

A Walmart Neighborhood Market originally planned to be a Walmart Express in Alma, Georgiain September 2015 (Store #4229). This location closed in 2016 as part of a plan to close 269 stores globally.

Walmart opened Supermercado de Walmart locations to appeal to Hispanic communities in the United States.[151] The first one, a 39,000-square-foot (3,600-square-meter) store in the Spring Branch area of Houston, opened on April 29, 2009.[152] The store was a conversion of an existing Walmart Neighborhood Market.[153] In 2009, another Supermercado de Walmart opened in Phoenix, Arizona.[154] Both locations closed in 2014.[155] In 2009, Walmart opened "Mas Club", a warehouse retail operation patterned after Sam's Club. Its lone store also closed in 2014.[152]

Walmart Express was a chain of smaller discount stores with a range of services from groceries to check cashing and gasoline service. The concept was focused on como checar el saldo de mi tarjeta santander por internet towns deemed unable to support a larger store and large cities where space was at a premium. Walmart planned to build 15 to 20 Walmart Express stores, focusing on Arkansas, North Carolina, and Chicago, by the end of its fiscal year in January 2012. As of September 2014,[update] Walmart re-branded all 22[156] of its Express format stores to Neighborhood Markets in an effort to streamline its retail offer. It continued to open new Express stores under the Neighborhood Market name. As of October 31, 2021,[update] there were 105 small-format stores in the United States. These include 94 other small formats, 8 convenience stores and 3 pickup locations.[3] On January 15, 2016, Walmart announced that it would be closing 269 stores globally, including 102 Neighborhood Markets that were formerly or originally planned to be Express stores.[157]

Initiatives[edit]

In September 2006, Walmart announced a pilot program to sell generic drugs at $4 per prescription. The program was launched at stores in the Tampa, Florida, area, and by January 2007 had been expanded to all stores in Florida. While the average price of generics is $29 per prescription, compared to $102 for name-brand drugs, Walmart maintains that it is not selling at a loss, or providing them as an act of charity—instead, they are using the same mechanisms of mass distribution that it uses to bring lower prices to other products.[158] Many of Walmart's low cost generics are imported from India, where they are made by drug makers that include Ranbaxy and Cipla.[159]

On February 6, 2007, the company launched a "beta" version of a movie download service, which sold about 3,000 films and television episodes from all major studios and television networks.[160] The service was discontinued on December 21, 2007, due to low sales.[161]

In 2008, Walmart started a pilot program in the small grocery store concept called Marketside in the metropolitan Phoenix, Arizona, area. The four stores closed in 2011.[162]

In 2015, Walmart began testing a free grocery pickup service, allowing customers to select products online and choose their pickup time. At the store, a Walmart employee loads the groceries into the customer's car. As of December 17, 2017,[update] the service is available in 39 U.S. states.[163]

In May 2016, Walmart announced a change to ShippingPass, its three-day shipping service, and that it will move from a three-day delivery to two-day delivery to remain competitive with Amazon.[164] Walmart priced it at 49 dollars per year, compared to Amazon Prime's 99-dollar-per-year price.[165][166]

In June 2016, Walmart and Sam's Club announced that they would begin testing a last-mile grocery delivery that used services including Uber, Lyft, and Deliv, to bring customers' orders to their homes. Walmart customers would be able to shop using the company's online grocery service at grocery.walmart.com, then request delivery at checkout for a small fee. The first tests were planned to go live in Denver and Phoenix.[167] Walmart announced on March 14, 2018, that it would expand online delivery to 100 metropolitan regions in the United States, the equivalent of 40 percent of households, by the end of the year of 2018.[168]

Walmart's Winemakers Selection private label wine was introduced in June 2018 in about 1,100 stores. The wine, from domestic and international sources, was described by Washington Post food and wine columnist Dave McIntyre as notably good for the inexpensive ($11 to $16 per bottle) price level.[169]

In October 2019, Walmart announced that customers in 2,000 locations in 29 states can use the grocery pickup service for their adult beverage purchases. Walmart will also deliver adult beverages from nearly 200 stores across California and Florida.[170]

In February 2020, Walmart announced a new membership program called, "Walmart +". The news came shortly after Walmart announced the discontinuation of its personal shopping service, Jetblack.[171][172]

Numbers of stores by state[edit]

Locations as of July 30, 2021

Walmart International[edit]

As of October 31, 2021,[update] Walmart's international operations comprised 5,224 stores[3] and 800,000 workers in 23 countries outside the United States.[225] There are wholly owned operations in Argentina, Brazil, Canada, and the UK. With 2.2 million employees worldwide, the company is the largest private employer in the U.S. and Mexico, and one of the largest in Canada.[7] In fiscal 2019 Walmart's international division sales were US$120.824 billion, or 23.7 percent of total sales.[14][15] International retail units range from 1,400 to 186,000 square feet (130 to 17,280 square meters), while wholesale units range from 24,000 to 156,000 square feet (2,200 to 14,500 square meters).[12] Judith McKenna is the president and CEO.[226]

Central America[edit]

Walmart also owns 51 percent of the Central American Retail Holding Company (CARHCO), which, as of October 31, 2021,[update] consists of 864 stores, including 263 stores in Guatemala (under the Paiz [27 locations], Walmart Supercenter [10 locations], Despensa Familiar [181 locations], and Maxi Dispensa [45 locations] banners),[3] 102 stores in El Salvador (under the Despensa Familiar [63 locations], La Despensa de Don Juan [17 locations], Walmart Supercenter [6 locations], and Maxi Despensa [16 locations] banners),[3] 111 stores in Honduras (including the Paiz [8 locations], Walmart Supercenter [4 locations], Dispensa Familiar [71 locations], and Maxi Despensa [28 locations] banners),[3] 102 stores in Nicaragua (including the Pali [71 locations], La Unión [9 locations], Maxi Pali [20 locations], and Walmart Supercenter [2 locations] banners),[3] and 286 stores in Costa Rica (including the Maxi Pali [48 locations], Mas X Menos [39 locations], Walmart Supercenter [14 locations], and Pali [185 locations] banners[3]).[227]

Chile[edit]

In January 2009, the company acquired a controlling interest in the largest grocer in Chile, Distribución y Servicio D&S SA.[228][229] In 2010, the company was renamed Walmart Chile.[230] As of October 31, 2021,[update] Walmart Chile operates 382 stores under the banners Lider Hiper (97 locations), Lider Express (153 locations), Superbodega Acuenta (119 locations), Ekono (2 locations), and Central Mayorista (11 locations).[3]

Mexico[edit]

Main article: Walmart de México y Centroamérica

As of October 31, 2021,[update] Walmart's Mexico division, the largest outside the U.S., consisted of 2,703 stores.[3] Walmart in Mexico operates Walmart Supercenter (291 locations), Sam's Club (165 locations), Bodega Aurrera (558 locations), Mi Bodega Aurrera (419 locations), Bodega Aurrera Express (1,173 locations), and Superama (97 locations).[3]

Canada[edit]

Main article: Walmart Canada

Walmart has operated in Canada since it acquired 122 stores comprising the Woolco division of Woolworth Canada, Inc on January 14, 1994.[231] As of October 31, 2021,[update] it operates 408 locations (including 343 supercentres and 65 discount stores)[3] and, as of June 2015,[update] it employs 89,358 people, with a local home office in Mississauga, Ontario.[232] Walmart Canada's first three Supercentres (spelled in Canadian English) opened in November 2006 in Ancaster, London, and Stouffville, Ontario.[233] The 100th Canadian Supercentre opened in July 2010, in Victoria, British Columbia.

In 2010, approximately one year after its incorporation of Schedule 2 (foreign-owned, deposit-taking) of Canada's Bank Act,[234] Walmart Canada Bank was introduced with the launch of the Walmart (Canada) Rewards MasterCard.[235] Less than ten years later, however, on May 17, 2018, Wal-Mart Canada announced it had reached a definitive agreement to sell Wal-Mart Canada Bank to First National co-founder Stephen Smith and private equity firm Centerbridge Partners, L.P., on undisclosed financial terms, though it added that it would still be issuer of the Walmart (Canada) Rewards MasterCard.[236]

On April 1, 2019, Centerbridge Partners, L.P. and Stephen Smith jointly announced the closing of the previously announced acquisition of Wal-Mart Canada Bank and that it was to be renamed Duo Bank of Canada, to be styled simply as Duo Bank.[237][238] Though exact ownership percentages were never revealed in either company announcement, it has also since been revealed that Duo Bank was reclassified as a Schedule 1 (domestic, deposit-taking)[239][240] federally chartered bank of the Bank Act in Canada from the Schedule 2 (foreign-owned or -controlled, deposit-taking)[240] that it had been, which indicates that Stephen Smith, as a noted Canadian businessman, is in a controlling position.

Africa[edit]

On September 28, 2010, Walmart announced it would buy Massmart Holdings Ltd. of Johannesburg, South Africa in a deal worth over US$4 billion giving the company its first footprint in Africa.[241] As of October 31, 2021,[update] it has 415 stores, including 365 stores in South Africa (under the banners Game Foodco [79 locations], CBW [41 locations], Game [40 locations], Builders Express [50 locations], Builders Warehouse [35 locations], Cambridge [42 locations], Rhino [15 locations], Makro [23 locations], Builders Trade Depot [9 locations], Jumbo [13 locations], and Builders Superstore [18 locations]),[3] 11 stores in Botswana (under the banners CBW [7 locations], Game Foodco [2 locations], and Builders Warehouse [2 locations]),[3] 4 stores in Ghana (under the Game Foodco banner),[3] 4 stores in Kenya (under the banners Game Foodco [3 locations] and Builders Warehouse [1 location]),[3] 3 stores in Lesotho (under the banners CBW [2 locations] and Game Foodco [1 location]), 2 stores in Malawi (under the Game banner),[3] 6 stores in Mozambique (under the banners Builders Warehouse [2 locations], Game Foodco [2 locations], CBW [1 location], and Builders Express [1 location]),[3] 5 stores in Namibia (under the banners Game Foodco [4 locations] and Game [1 location]),[3] 5 stores in Nigeria (under the banners Game [3 locations] and Game Foodco [2 location]),[3] 1 store in Swaziland (under the CBW banner),[3] 1 store in Tanzania (under the Game banner),[3] 1 store in Uganda (under the Game banner),[3] and 7 stores in Zambia (under the banners CBW [1 location], Game [3 locations], Builders Warehouse [2 locations], and Builders Express [1 location]).[3]

China[edit]

An aisle in a Walmart store in China
A Walmart in Hangzhou, China in February 2017

Walmart has joint ventures in China and several majority-owned subsidiaries. As of October 31, 2021,[update] Walmart China (沃尔玛 Wò'ērmǎ)[242] operates 423 stores under the Walmart Supercenter (387 locations) and Sam's Club (36 locations) banners.[3]

In February 2012, Walmart announced that the company raised its stake to 51 percent in Chinese online supermarket Yihaodian to tap rising consumer wealth and help the company offer more products. Walmart took full ownership in July 2015.[243]

India[edit]

In November 2006, the company announced a joint venture with Bharti Enterprises to operate in India. As foreign corporations were not allowed to enter the retail sector directly, Walmart operated through franchises and handled the wholesale end of the business.[244] The partnership involved two joint ventures—Bharti manages the front end, involving opening of retail outlets while Walmart takes care of the back end, such as cold chains and logistics. Walmart operates stores in India under the name Best Price Modern Wholesale.[245] The first store opened in Amritsar on May 30, 2009. On September 14, 2012, the Government of India approved 51 percent FDI in multi-brand retails, subject to approval by individual states, effective September 20, 2012.[246][247] Scott Price, Walmart's president and CEO for Asia, told The Wall Street Journal that the company would be able to start opening Walmart stores in India within two years.[248] Expansion into India faced some significant problems. In November 2012, Walmart admitted to spending US$25 million lobbying the Indian National Congress;[249] lobbying is conventionally considered bribery in India.[250] Walmart is conducting an internal investigation into potential violations of the Foreign Corrupt Practices Act.[251] Bharti Walmart suspended a number of employees, rumored to include its CFO and legal team, to ensure "a complete and thorough investigation".[252] As of October 31, 2021,[update] there are 29 Best Price locations.[3] In October 2013, Bharti and Walmart separated to pursue business independently.[253]

On May 9, 2018, Walmart announced its intent to acquire a 77% majority stake in the Indian e-commerce company Flipkart for $16 billion, in a deal that was completed on August 18, 2018.[254][255][256]

Setbacks[edit]

In the 1990s, Walmart tried with a large financial investment to get a foothold in both German and Indonesian retail markets.

Walmart entered Indonesia with the opening of stores in Lippo Supermall (now known as Supermal Karawaci) and Megamall Pluit (now known as Pluit Village) respectively, under a joint-venture agreement with local conglomerate Lippo Group. Both stores closed down due to the 1997 Asian financial crisis.[257][258][259]

In 1997, Walmart took over the supermarket chain Wertkauf with its 21 stores for DM 750 million[260] and the following year Walmart acquired 74 Interspar stores for DM 1.3 billion.[261][262] The German market at this point was an oligopoly with high competition among companies which used a similar low price strategy as Walmart. As a result, Walmart's low price strategy yielded no competitive advantage. Walmart's corporate culture was not viewed positively among employees and customers, particularly Walmart's "statement of ethics", which attempted to restrict relationships between employees, a possible violation of German labor law, and led to a public discussion in the media, resulting in a bad reputation among customers.[263][264] In July 2006, Walmart announced its withdrawal from Germany due to sustained losses. The stores were sold to the German company Metro during Walmart's fiscal third quarter.[265][266] Walmart did not disclose its losses from its German investment, but they were estimated to be around €3 billion.[267]

In 2004, Walmart bought the 118  stores in the Bompreço supermarket chain in northeastern Brazil. In late 2005, it took control of the Brazilian operations of Sonae Distribution Group through its new subsidiary, WMS Supermercados do Brasil, thus acquiring control of the Nacional and Mercadorama supermarket chains, the leaders in the Rio Grande do Sul and Paraná states, respectively. None of these stores were rebranded. As of January 2014,[update] Walmart operated 61 Bompreço supermarkets, 39 Hiper Bompreço stores. It also ran 57  Walmart Supercenters, 27  Sam's Clubs, and 174 Todo Dia stores. With the acquisition of Bompreço and Sonae, by 2010, Walmart was the third-largest supermarket chain in Brazil, behind Carrefour and Pão walmart complaint phone number Açúcar.[268]

Walmart Brasil, the operating company, has its head office in Barueri, São Paulo State, and regional offices in Curitiba, Paraná; Porto Alegre, Rio Grande do Sul; Recife, Pernambuco; and Salvador, Bahia.[269] Walmart Brasil operates under the banners Todo Dia, Nacional, Bompreço, Walmart Supercenter, Maxxi Atacado, Hipermercado Big, Hiper Bompreço, Sam's Club, Mercadorama, Walmart Posto (Gas Station), Supermercado Todo Dia, and Hiper Todo Dia. Recently, the company started the conversion process of all Hiper Bompreço and Big stores into Walmart Supercenters and Bompreço, Nacional and Mercadorama stores into the Walmart Supermercado brand.

Since August 2018, Walmart Inc. only holds a minority stake in Walmart Brasil, which was renamed Grupo Big on August 12, 2019,[270] with 20% of the company's shares, and private equity firm Advent International holding 80% ownership of the company.[271] On March 24, 2021, it was announced that Carrefour would be acquiring Grupo Big.[272]

A Walmart Supercenter in Argentina in February 2019

Walmart Argentina was founded in 1995 and operates stores under the banners Walmart Supercenter, Changomas, Mi Changomas, and Punto Mayorista. On November 6, 2020, it was announced that Walmart has sold its Argentine operations to Grupo de Narváez.[273]

ASDA Supermarket in Fife, Scotland

Walmart's UK subsidiary Asda (which retained its name after being acquired by Walmart) is based in Leeds and accounted for 42.7  percent of 2006 sales of Walmart's international division. In contrast to the U.S. operations, Asda was originally and still remains primarily a grocery chain, but with a stronger focus on non-food items than most UK supermarket chains other than Tesco. In 2010 Asda acquired stores from Netto UK. In addition to small suburban Asda Supermarkets,[3] larger stores are branded Supercentres.[3] Other banners include Asda Superstores, Asda Living, and Asda Petrol Fueling Station.[3][274] In July 2015, Asda updated its logo featuring the Walmart Asterisks behind the first 'A' in the Logo. In May 2018, Walmart announced plans to sell Asda to rival Sainsbury's for $10.1 billion. Under the terms of the deal, Walmart would have received a 42% stake in the combined company and about £3 billion in cash.[275] However, in April 2019, the United Kingdom's Competition and Markets Authority blocked the proposed sale of Asda to Sainsburys.[276]

On October 2, 2020, it was announced that Walmart will sell a majority stake of Asda to a consortium of Zuber and Mohsin Issa (the owners of EG Group) and private equity firm TDR Capital for £6.8bn, pending approval from the Competition and Markets Authority.[277]

In Japan, Walmart owned 100 percent of Seiyu (西友 Seiyū) as of 2008.[update][265][278] It operates under the Seiyu (Hypermarket), Seiyu (Supermarket), Seiyu (General Merchandise), Livin, and Sunny banners.[3] On November 16, 2020, Walmart announced they would be selling 65% of their shares in the company to the private-equity firm KKR in a deal valuing 329 stores and 34,600 employees at $1.6 billion. Walmart is supposed to retain 15% and a seat on the board, while a joint-venture between KKR and Japanese company Rakuten Inc. will receive 20%.[279]

Corruption charges[edit]

An April 2012 investigation by The New York Times reported the allegations of a former executive of Walmart de Mexico that, in September 2005, the company had paid bribes via local fixers to officials throughout Mexico in exchange for construction permits, information, and other favors, which gave Walmart a substantial advantage over competitors.[280] Walmart investigators found credible evidence that Mexican and American laws had been broken. Concerns were also raised that Walmart executives in the United States had "hushed up" the allegations. A follow-up investigation by The New York Times, published December 17, 2012, revealed evidence that regulatory permission for siting, construction, and operation of nineteen stores had been obtained through bribery. There was evidence that a bribe of US$52,000 was paid to change a zoning map, which enabled the opening of a Walmart store a mile from a historical site in San Juan Teotihuacán in 2004.[281] After the initial article was released, Walmart released a statement denying the allegations and describing its anti-corruption policy. While an official Walmart report states that it had found no evidence of corruption, the article alleges that previous internal reports had indeed turned up such evidence before the story became public.[282]Forbes magazine contributor Adam Hartung also commented that the bribery scandal was a reflection of Walmart's "serious management and strategy troubles", stating, "[s]candals are now commonplace . [e]ach scandal points out that Walmart's strategy is harder to navigate and is running into big problems".[283]

In 2012, there was an incident with CJ's Seafood, a crawfish processing firm in Louisiana that was partnered with Walmart, that eventually gained media attention for the mistreatment of its 40 H-2B visa workers from Mexico. These workers experienced harsh living conditions in tightly packed trailers outside of the work facility, physical threats, verbal abuse, and were forced to work day-long shifts. Many of the workers were afraid to take action about the abuse due to the fact that the manager threatened the lives of their family members in the U.S. and Mexico if the abuse were to be reported. Eight of the workers confronted management at CJ's Seafood about the mistreatment; however, the management denied the abuse allegations and the workers went on strike. The workers then took their stories to Walmart due to their partnership with CJ's. While Walmart was investigating the situation, the workers collected 150,000 signatures of supporters who agreed that Walmart should stand by the workers and take action. In June 2012, the visa workers held a protest and day-long hunger strike outside of the apartment building where a Walmart board member resided. Following this protest, Walmart announced its final decision to no longer work with CJ's Seafood. Less than a month later, the Department of Labor fined CJ's Seafood "approximately $460,000 in back-pay, safety violations, wage and hour violations, civil damages, and fines for abuses to the H-2B program. The company has since shut down."[284]

As of December 2012,[update] internal investigations were ongoing into possible violations of the Foreign Corrupt Practices Act.[285] Walmart has invested US$99 million on internal investigations, which expanded beyond Mexico to implicate operations in China, Brazil, and India.[286][287] The case has added fuel to the debate as to whether foreign investment will result in increased prosperity, or if it merely allows local retail trade and economic policy to be taken over by "foreign financial and corporate interests".[288][289]

Sam's Club[edit]

Main article: Sam's Club

Sam's Club is a chain of warehouse clubs that sell groceries and general merchandise, often in bulk. Locations generally range in size from 32,000–168,000 sq ft (3,000–15,600 m2), with an average club size of approximately 134,000 sq ft (12,400 m2).[12] The first Sam's Club was opened by Walmart, Inc. in 1983 in Midwest City, Oklahoma[290] under the name "Sam's Wholesale Club". The chain was named after its founder Sam Walton. As of October 31, 2021, Sam's Club operated 600 membership warehouse clubs and accounted for 11.3% of Walmart's revenue at $57.839 billion in fiscal year 2019.[14][291] Kathryn McLay is the president and CEO.[226][292]

Global eCommerce[edit]

Based in San Bruno, California, Walmart's Global eCommerce division provides online retailing for Walmart, Sam's Club, Asda, and all other international brands. There are several locations in the United States in California and Oregon: San Bruno, Sunnyvale, Brisbane, and Portland. Locations outside of the United States include Shanghai (China), Leeds (United Kingdom), and Bangalore (India).[226]

Subsidiaries[edit]

Private label brands[edit]

Main article: List of Walmart brands

About 40 percent of products sold in Walmart are private labels, which are produced for the company through contracts with manufacturers. Walmart began offering private label brands in 1991, with the launch of Sam's Choice, a line of drinks produced by Cott Beverages for Walmart. Sam's Choice quickly became popular and by 1993, was the third-most-popular beverage brand in the United States.[293] Other Walmart brands include Great Value and Equate in the U.S. and Canada and Smart Price in Britain. A 2006 study talked of "the magnitude of mind-share Walmart appears to hold in the shoppers' minds when it comes to the awareness of private label brands and retailers."[294]

Entertainment[edit]

In 2010, the company teamed with Procter & Gamble to produce Secrets of the Mountain and The Jensen Project, two-hour family movies which featured the characters using Walmart and Procter & Gamble-branded products. The Jensen Project also featured a preview of a product to be released in several months in Walmart stores.[295][296] A third movie, A Walk in My Shoes, also aired in 2010 and a fourth is in production.[when?][297] Walmart's director of brand marketing also serves as co-chair of the Association of National Advertisers's Alliance for Family Entertainment.[298]

Online commerce acquisitions and plans[edit]

In September 2016, Walmart purchased e-commerce company Jet.com, founded in 2014 by Marc Lore, to start competing with Amazon.com. Jet.com has acquired its own share of online retailers such as Hayneedle in March 2016, Shoebuy.com in December 2016, and ModCloth in March 2017. Walmart also acquired Parcel, a delivery service in New York, on September 29, 2017.[299][300]

On February 15, 2017, Walmart acquired Moosejaw, an online active outdoor retailer, for approximately $51 million. Moosejaw brought with it partnerships with more than 400 brands, including Patagonia, The North Face, Marmot, and Arc'teryx.[301]

Marc Lore, Walmart's U.S. e-commerce CEO, said that Walmart's existing physical infrastructure of almost 5,000 stores around the U.S. will enhance their digital expansion by doubling as warehouses for e-commerce without increasing overhead.[302] As of 2017,[update] Walmart offers in-store pickup for online orders at 1,000 stores with plans to eventually expand the service to all of its stores.[303]

On May 9, 2018, Walmart announced its intent to acquire a 77% controlling stake in the Indian e-commerce website Flipkart for $16 billion[304] (beating bids by Amazon.com), subject to regulatory approval. Following its completion, the website's management will report to Marc Lore.[305][306][307] Completion of the deal was announced on August 18, 2018.[308]

The company's partnership with subscription service Kidbox was announced on April 16, 2019.[309]

Corporate affairs[edit]

Walmart is headquartered in the Walmart Home Office complex in Bentonville, Arkansas. The company's business model is based on selling a wide variety of general merchandise at low prices.[10] Doug McMillon became Walmart's CEO on February 1, 2014. He has also worked as the head of Sam's Club and Walmart International.[310] The company refers to its employees as "associates". All Walmart stores in the U.S. and Canada also have designated "greeters" at the entrance, a practice pioneered by Sam Walton and later imitated by other retailers. Greeters are trained to help shoppers find what they want and answer their questions.[311]

For many years, associates were identified in the store by their signature blue vest, but this practice was discontinued in June 2007 and replaced with khaki pants and polo shirts. The wardrobe change was part of a larger corporate overhaul to increase sales and rejuvenate the company's stock price.[312] In September 2014, the uniform was again updated to bring back a vest (paid for by the company) for store employees over the same polos and khaki or black pants paid for by the employee. The vest is navy blue for Walmart employees at Supercenters and discounts stores, lime green for Walmart Neighborhood Market employees, and yellow for self-check-out associates; door greeters, and customer service managers. Both state "Proud Walmart Associate" on the left breast and the "Spark" logo covering the back.[313] Reportedly one of the main reasons the vest was reintroduced was that some customers had trouble identifying employees.[314] In 2016, self-checkout associates, door greeters and customer service managers began wearing a yellow vest to be better seen by customers. By requiring employees to wear uniforms that are made up of standard "streetwear", Walmart is not required to purchase the uniforms or reimburse employees which are required in some states, as long as that clothing can be worn elsewhere. Businesses are only legally required to pay for branded shirts and pants or clothes that would be difficult to wear outside of work.[315]

Unlike many other retailers, Walmart does not charge slotting fees to suppliers for their products to appear in the store.[316] Instead, it focuses on selling more-popular products and provides incentives for store managers to drop unpopular products.[316]

From 2006 to 2010, the company eliminated its layaway program. In 2011, the company revived its layaway program.[317][318]

Walmart introduced its Site-To-Store program in 2007, after testing the program since 2004 on a limited basis. The program allows walmart.com customers to buy goods online with a free shipping option, and have goods shipped to the nearest store for pickup.[319]

On September 15, 2017, Walmart announced that it would build a new headquarters in Bentonville to replace its current 1971 walmart complaint phone number and consolidate operations that have spread out to 20 different buildings throughout Bentonville.[320]

According to watchdog group Documented, in 2020 Walmart contributed $140,000 to the Rule of Law Defense Fund, a fund-raising arm of the Republican Attorneys General Association.[321]

Finance and governance[edit]

For the fiscal year ending January 31, 2019, Walmart reported net income of US$6.67 billion on $514.405 billion of revenue. The company's international operations accounted for $120.824 billion, or 23.7 percent, of its $510.329 billion of sales.[14][6] Walmart is the world's 29th-largest public corporation, according to the Forbes Global 2000 list, and the largest public corporation when ranked by revenue.[322]

Walmart is governed by a twelve-member board of directors elected annually by shareholders. Gregory B. Penner, son-in-law of S. Robson Walton and the grandson-in-law of Sam Walton, serves as chairman of the board. Doug McMillon serves as president and chief executive officer. Current members of the board are:[323][6][324]

  • Gregory B. Penner, chairman of the board of directors of Walmart Inc. and general partner of Madrone Capital Partners
  • Cesar Conde, chairman of NBCUniversal International Group and NBCUniversal Telemundo Enterprises
  • Timothy P. Flynn, retired CEO of KPMG International
  • Sarah Friar, CEO of Nextdoor
  • Carla A. Harris, Vice-chairman of Wealth Management, head of multicultural client strategy, managing director, and senior client advisor at Morgan Stanley
  • Tom Horton, senior advisor at Warburg Pincus, LLC, and retired chairman and CEO of American Airlines
  • Marissa A. Mayer, co-founder of Lumi Labs, Inc., and former president and CEO of Yahoo!, Inc.
  • Doug McMillon, president and CEO of Walmart
  • Steven S. Reinemund, retired dean of business at Wake Forest University and retired chairman and CEO of PepsiCo, Inc.
  • Randall Stephenson, retired chairman and CEO of AT&T Inc.
  • S. Robson "Rob" Walton, retired chairman of the board of directors of Walmart Inc.
  • Steuart Walton, founder of RZC Investments, LLC.

Notable former members of the board include Hillary Clinton (1985–1992)[325] and Tom Coughlin (2003–2004), the latter having served as vice chairman. Clinton left the board before the 1992 U.S. presidential election, and Coughlin left in December 2005 after pleading guilty to wire fraud and tax evasion for stealing hundreds of thousands of dollars from Walmart.[326]

Источник: https://en.wikipedia.org/wiki/Walmart

An Alabama woman who says she was falsely arrested for shoplifting at a Walmart and then threatened by the company after her case was dismissed has been awarded $2.1 million in damages.

A Mobile County jury on Monday ruled in favor of Lesleigh Nurse of Semmes, news outlets reported. Nurse said in a lawsuit that she was stopped in November 2016 when trying to leave a Walmart with groceries she said she already paid for, according to AL.com. She said she used self-checkout but the scanning device froze. Workers didn't accept her explanation and she was arrested for shoplifting.  

Her case was dismissed a year later after a Walmart employee and defendant in her suit failed to respond to a subpoena and appear in court, according to Nurse's suit. The following month, however, she received the first of several letters from a Florida law firm threatening a civil suit unless she paid $200 as a settlement, the complaint states. 

That was more than the $48 in groceries she was accused of stealing — 11 items in all, including Christmas lights, a loaf of bread and Cap'n Crunch cereal, CBS affiliate WKRG reported. 

In her suit against the retail giant, filed by Mobile attorney Vince Kilborn in 2018, Nurse claimed Walmart instructed the law firm to send the letters.

Walmart has "engaged in a pattern and practice of targeting Alabama citizens falsely accused of shoplifting with demands that the innocent customer immediately pay money or risk getting sued by Walmart in addition to the criminal charges already pending against them," the suit charged. "Often, as in this case, the money demanded to resolve the issue is substantially higher than the value of the merchandise allegedly stolen."

Defense attorneys for Walmart said the practice is legal. Under Alabama law, shoplifters can be ordered to reimburse a store owner for up to $200. However, some of those people may have been falsely accused.

"Why would I pay for something I didn't do?"

"At first you think, well, I'll pay it and it will all go away. But then, I'm like, I didn't do walmart complaint phone number wrong — why would I pay for something I didn't do?" Nurse told WKRG's Bill Riales.

WKRG reported that the trial featured testimony that Walmart and other major retailers routinely use such settlements in states where laws allow it, and that Walmart made hundreds of millions of dollars this way over two-year period. Defense attorneys declined to comment on the verdict to WKRG. 

In a statement released Tuesday, a spokesperson for Walmart said the company plans to appeal the ruling.

"We continue to believe our associates acted appropriately. We don't believe the verdict is supported by the evidence and the damages awarded exceed what is allowed by law. We will be filing post-trial motions," the statement read in part.

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Источник: https://www.cbsnews.com/news/walmart-shoplifting-alabama-settlement-2-1-million/

Wal-Mart

Rated with 5 stars
Kev of New Port Richey, FL Verified Reviewer
Original review: July 8, 2021

After a hunt for PS4 controllers and Google showing wrong opening times I'm glad that I made it to the Walmart in Spring Hill Florida at 6am since the app were showing that there were 2 controllers in stock. Once I got there looking for 5 min there were, just like almost any Walmart, no controllers to be found. Manager Stephanie came then up to me offering help. After 15 min she came back with a whole cart fully stacked with new shipment boxes with all sorts of products but she thought she seen the items I was looking for. Yes she was right. From all 4 Walmarts that I drove to on that day, the only manager who took a look even through the storage and new shipments was Manager Stephanie in Spring Hill FL. Much appreciated to save me time and more hustle finding those damn PS4 controllers.

Rated with 5 stars
Kathy of Collinsville, AL Verified Reviewer
Original review: May 18, 2021

I recently had a rather large order online and was impressed with the delivery service. I had ordered two eyeliner pencils and a lip gloss which had to be delivered separately for some reason but was surprised when I received a package with one pencil and nothing else in it. For the next two days I received a single package with only one item in it. Considering the fact that I got free delivery this must have been expensive for Walmart and I greatly appreciated receiving all the items I ordered without any trouble.

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Rated with 4 stars
Jay of Moorestown, NJ Verified Reviewer
Original review: May 14, 2021

I gave them 80% because of the stores that I've gone to, and some of those stores I still do business with, is because Walmart has the best prices overall! Walmart has its own Pharmacy and Vision Center. It also has just about everything you'd need or want for your home, apartment, or business. Pets too! I almost forgot to mention the auto and garden sections! The cold and frozen food sections, have good quality products as well! It's where I do most of my shopping! Name it, and you can probably find it there, including electronics and clothes!

Rated with 5 stars
Robbin of Grand Blanc, Michigan Verified Reviewer
Original review: May 11, 2021

I love Walmart. Especially their home delivery service. I'm disabled so the home grocery delivery service is vital to me. Everything that I order is always in stock if not Walmart always make up for it with substitutes of equal price or greater value. Their prices beat their competitors. I save money every time I shop at Walmart. Not to mention they have everything I need from groceries, to clothing, to nail salon, to eye care, to restaurant subway, to hair salon, to car care. It's a one stop shopping experience and I love them because they have made my life a little easier! Thank you Walmart???

Rated with 4 stars
Augustine U. of Kamloops, BC Verified Reviewer
Original review: May 8, 2021

Walmart try to make their prices very competitive. I appreciate that I can buy almost all home products in a single Walmart store. I have lived in different cities and Walmart is located close to where I live thereby making it convenient enough for me to access the store. I like the new self-checkout options introduced in the store, it has reduced the queue of customers waiting to checkout. Overall, Walmart is an ideal place to shop for me to buy almost every item for my house and car and I would recommend it to anyone looking to save cost on everyday items.

Rated with 1 star
Bryan of Fiskdale, MA Verified Reviewer
Original review: Nov. 29, 2021

Walmart has clearly sold tens of thousands of consoles to scalpers and now they are helping those scalpers resell at double the cost on the walmart marketplace site. All this during a pandemic. This seriously hurts American families, specifically their kids. Sears is doing the same thing. This is so evil, I will never shop in a Walmart again.

Rated with 1 star
Jadee of Casper, WY Verified Reviewer
Original review: Nov. 29, 2021

Went on Walmart website looking for a PS5. I know it was a long shot but thought I should give it a try. Walmart advertised they would have some available but you had to sign up for Walmart+ to be eligible. Signed up & paid & waited for the time they said it would be available. At the exact moment they said they would be available a window came on saying they were sold out and gave a timer counting down when you could add it to your cart which started at 21 minutes. My sister in another time zone was 4 minutes ahead of mine which is strange since we got the initial message at the same time. I can understand web speed etc not being exactly the same so that's fine.

The count down continued and when mine got to 1 minute it stayed for 5 minutes & then went up to 11 minutes and has counted down taking 9-10 minutes for 1 minute to come off the timer. This is just Walmart's way of scamming a bunch of people to sign up for their ** Walmart+ program when they know damn well they don't have any PS5 (in this case) or a very small number. Just another reason not to shop at Walmart or any other big chain stores! Stick with local companies who care about their community and have to look their customers in the face every day. Walmart should be ashamed of themselves!

Read full review
Rated with 1 star
Joshua of Brownsville, TX Verified Reviewer
Original review: Nov. 24, 2021

I called Walmart for over 45 minutes and have been continuously hung up on. All I wanted was clarification; on a warranty for a Television and Sound bar I purchased which was roughly $850. Funny enough that we can spend the money and we just ignored and mistreated. Now I do not care about resolution. They need to be taught customer service or simply just fire anyone from the Tech department. Ridiculous how you can't get through to speak to an advisor from your establishment.

Rated with 1 star
Nicole of Auburn, GA Verified Reviewer
Original review: Nov. 24, 2021

Do not whatsoever use their services. Go to USPS or your local bank. They will charge you so much more even when it shouldn't be that difficult and hold your money for wks. All with excuses if you can actually get in touch with them. Forget in person agencies they are useless and just one more reason not to use. Walmart they are crooks and frauds. A money order should be able to be replaced at the agency you got but at since so many identity checks are in place with not additional fee just like USPS would do. I have the original money order tab and receipt. But no. 2 days many phone calls they want me to pay over a 100 and wait weeks to get a replacement. I'm reporting chase student account 100 the US Fraud and Business Department. Imagine Christmas. A sick child, down a car and than what little you saved to get it now being held by a company that wants to take a big part plus maybe you get it in 30 days. I can't even.

Источник: https://www.consumeraffairs.com/retail/walmart.htm

Supplemental Nutrition Assistance Program (SNAP)

Please tell us if you need assistance with this site because you have a disability or don’t speak English. Free assistance is available. Contact the Family Assistance Service Center Number 866-311-4287 and/or the TTY number at 711. After the recorded message, you will reach an operator who can provide you with an interpreter.

SNAP Program Update_Web Banner

Important: Emergency SNAP Allotments are Ending in December

Last year because of the COVID-19 Pandemic, the federal government authorized the issuance of emergency Supplemental Nutrition Assistance Program (SNAP) benefits for households across the nation.  These emergency benefits added to the normal amount of SNAP benefits each month as long as a state of emergency existed in our state.  Tennessee’s State of Emergency Order ended in November 2021, so the additional emergency SNAP benefits some SNAP recipients have been receiving will end for their households as of December 31, 2021. Click Here to Learn More.

The Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) provides nutritional assistance benefits to children and families, the elderly, the disabled, unemployed and working families. SNAP helps supplement monthly food budgets of families with low-income to buy the food they need to maintain good health and allow them to direct more of their available income toward essential living expenses. DHS staff determines the eligibility of applicants based on guidelines established by the U.S. Department of Agriculture (USDA). The primary goals of the program are to alleviate hunger and malnutrition and to improve nutrition and health in eligible households. DHS has a dual focus on alleviating hunger and establishing or re-establishing self-sufficiency.

You can apply for many of our services online.

PLEASE NOTE: DHS has implemented COVID-19 precautions for all visitors entering office lobbies across the state. These rules will impact customers coming into state offices for scheduled in-person appointments.

Guidelines include:

  • Arriving alone to drop-off or pick-up documents or take part in scheduled in-person appointments.
  • Answering COVID-19 health screening questions.
  • Maintaining a distance of 6 feet from others.
  • Not experiencing any COVID-19 symptoms.

Some interview requirements have been temporarily waived for individuals receiving Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance to Needy Families (TANF) benefits. Customers filing initial applications and recertifications are not required to visit an office provided their identity has been verified and all other mandatory verifications have been completed.

Helpful Information to Know About Applying

If you are applying for SNAP benefits, the documents listed below may be needed to complete the application process.

YOU MAY NEED PAPERS THAT SHOW:

  • Social Security Number
  • Your Identification (Example: driver's license, school ID with photo, Passport, Resident Alien Card, I-94 card, voter's registration card)
  • Where you live (Example: lease agreement, utility bill, phone bill, or driver’s license with your address on it)  
  • Income (Example: check stubs, employer statement, award letters)
  • Shelter costs (Example: mortgage payments, property tax, homeowner’s insurance, rent receipt, lease agreement)
  • Costs of utilities (Example: electric bill, water bill, gas bill)

You may be asked to provide more information during your interview. Your eligibility counselor will explain what information is needed, how to get it and help you if you need assistance.

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Need help finding the right information? Click the chat icon in the red circle located in the lower right corner of this screen to find many answers related to the Supplemental Nutrition Assistance Programs(SNAP), Families First Program and contact information.

SNAP Online Purchasing

SNAP recipients are now able to use their benefits to buy authorized food items online through ALDI via Instacart, Amazon, and Walmart locations across the state. 

IMPORTANT: SNAP benefits cannot be used for delivery fees and SNAP recipients who receive cash benefits on their EBT cards will not be able to apply those non-SNAP benefits for online purchases.

Using SNAP benefits online:

At ALDI and Food Lion:

SNAP customers may utilize their EBT card at participating ALDI and Food Lion stores using an Instacart Account. However, SNAP benefits cannot be used at non-participating Instacart retailers.

How do I make an online purchase at ALDI or Food Lion using SNAP benefits?

To make a purchase online with ALDI or Food Lion, SNAP recipients will need to have an Instacart account and add their EBT card information at the point of purchase or under the account settings menu.  Once SNAP EBT information is added, customers may choose to use their SNAP EBT benefits to pay for select eligible items or full orders at the point of purchase.  To learn which items are SNAP-eligible, customers will see an upfront “EBT” tag on items, and can also use the account settings menu or filter feature while shopping online.  Visit Instacart’s website for assistance selecting SNAP EBT eligible items or click here to learn more about using your SNAP EBT card to purchase items at ALDI  and Food Lion through Instacart.  A credit or debit card must also be linked to your Instacart account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.

On Amazon

Families can take advantage of this convenient option by entering their SNAP EBT card information on Amazon's SNAP dedicated website.

What do I need to make a SNAP purchase on Amazon?

SNAP recipients must have an Amazon user account and register their SNAP EBT card before making a purchase. Once the SNAP EBT card has been registered, food items will be marked SNAP EBT eligible. A SNAP EBT card can also be added at the point of checkout. Shipping fees cannot be paid using SNAP benefits; however, some shipping costs are waived with a minimum purchase. Cash benefits loaded on an EBT card cannot be used for online purchases. Purchases can be made through Amazon Fresh, Amazon Pantry, and Amazon Grocery. Learn more by clicking here.

Walmart:

SNAP recipients will be able to make purchases through Walmart Grocery Pick Up following the guidelines established for SNAP online purchasing. Click here to explore these guidelines.

What do I need to make SNAP purchases online at Walmart?

Purchases can be made at walmart.com/grocery or on the Walmart Grocery mobile app. During check out, select EBT card as a payment method. When picking up groceries, swipe your SNAP EBT card with the Walmart associate. Learn more at Walmart’s website.

The following links may contain answers to additional questions regarding online SNAP Purchases:

What can SNAP buy?

Click here to learn what items are eligible.

Click here to learn about the USDA’s online purchasing program.

Replacement SNAP Benefits (for existing SNAP recipients)

The Tennessee Department of Human Services is prepared to provide replacement Supplemental Nutrition Assistance Program benefits to families who suffered losses due to severe weather which may have caused power outages or a household misfortune. 

These replacement benefits are available for existing SNAP recipients who:

  • Lost food due to a power outage of 12 hours or more
  • Lost food due to a household misfortune

Individuals requesting replacement benefits need to sign an affidavit and send it to DHS using the File Upload tool, available here: https://fileupload.dhs.tn.gov/.

Affidavit Request for SNAP Replacement Due to Power Outage (HS-3003)Instructions

Affidavit Request for SNAP replacement Due to Power Outage (HS-3003)Spanish Instructions

SNAP recipients must request replacement benefits within 10 (ten) calendar days of experiencing food loss. Once approved, SNAP replacement benefits are issued on the current recipient’s EBT card.  Replacement SNAP benefits will be authorized for the value of the loss only and can’t exceed the current month’s allotment.

Due to COVID-19 precautions regarding social distancing, DHS office lobbies are available only to customers by appointment.

Zoo_WEB

Discounted Zoo Memberships offered to SNAP Participants for Family Fun

The Nashville Zoo is offering reduced priced memberships for SNAP recipients. Participant must purchase the membership onsite at the Zoo’s Membership Building. Please tell the Membership Associate that you wish to use the SNAP discount and present both a valid SNAP/EBT card and ID to them. After SNAP discount the rate will be $50 (regular rate is currently $145). May not be combined with any other offers. Click here for a flyer with more information

Zoo Knoxville  also offers reduced price memberships for families participating in the SNAP and Families First/TANF Programs. To learn more about pricing and Zoo Knoxville membership benefits, click here.

Learn more about:

Federal Student Aid

Summer Meals through the Summer Food Service Program

Enroll a child in the Imagination Library

Reports and Information:

TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email [email protected]

View SNAP Policy Manual and documents by clicking here.

The non-discrimination section of the SNAP Policy Manual has been replaced by

1.01 Civil Rights Complaints,
1.04 Limited English Proficiency Guidelines,
1.05 Reasonable Modifications, and
24.00 Rights and Responsibilities of SNAP Applicants



USDA Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal first hawaiian retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:


1.     mail: U.S. Department of Agriculture
        Office of the Assistant Secretary for Civil Rights
        1400 Independence Avenue, SW
        Washington, D.C. 20250-9410;

2.     fax: (202) 690-7442; or

3.     email: [email protected]

This institution is an equal opportunity provider.

العربيةEspaňolSoomaali

Источник: https://www.tn.gov/humanservices/for-families/supplemental-nutrition-assistance-program-snap.html

Walmart customer service contacts

Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.

*Walmart is the parent company of FlipKart — an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service before using the Walmart chain of executives.

702 SW 8th St
Bentonville, AR 72716
https://www.walmart.com/


Phone Contacts

Main: (479) 273-4000
Toll Free: (800) 925-6278

 

 


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Additional contact info for Walmart Executive Office: [email protected]mart.com

Walmart Executive Escalations:[email protected]

Primary Contact
Dacona Smith
Executive Vice President and Chief Operating Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

[email protected]  This email goes to the administrative assistant and Walmart has requested that you use this email first.

Secondary Contact
Janey Whiteside
Executive Vice President and Chief Customer Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

[email protected]This email goes to the administrative assistant and Walmart has requested that you use this email first.

John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
[email protected]


Last updated: December 1, 2020.

Источник: https://www.elliott.org/company-contacts/walmart/

Comments

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